Kiddicare Recenzje 

3955
Wynik TrustScore: 2.5 na 5

2,5

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Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 2 z 5

Worst nappies I’ve used. They don’t have good fit around the thighs, meaning they often leak. But the most annoying part is that the tab on a number of the nappies which is used to attach around the... Zobacz więcej

Oceniono na 3 z 5

Whilst my purchases are great the delivery via Hermes leaves a lot to be desired. Parcel thrown over a gate into my garden where it was soaked by rain!!! Ever heard of leaving it with a neighbour!!! H... Zobacz więcej

Reakcja na opinię

Oceniono na 1 z 5

My order arrived damaged from the courier. Despite being labelled fragile, items were packed in just a loose plastic bag. I contacted kiddicare immediately on their website. After several messages (al... Zobacz więcej

Reakcja na opinię

Oceniono na 4 z 5

Never had any problems with this company, I've ordered small products (nappy bin liners) & big products (cot bed) over the last 2 years. They had a bit of a wobble, I think when they changed owners or... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Sklep z zabawkami

Informacje przekazane przez różne źródła zewnętrzne

Welcome to Kiddicare, the baby superstore offering a wide range of products and accessories for babies, including cots, buggies, prams, toys, clothing and much more. All of our products are available to purchase securely online.


Dane kontaktowe

2,5

Słaba

Wynik TrustScore: 2.5 na 5

4 tys. recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

2,5

Wszystkie recenzje

(3955)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 0

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Brilliant seat

Brilliant seat. Wouldn't recommend for very small children as it is very upright. But for my grandson aged nearly 3 years it is just the job to keep in grannies car.

24 lipca 2018
Opinia niezależna
Oceniono na 2 z 5

Delivered by Hermes- parcel left inside…

Delivered by Hermes- parcel left inside of green bin and the bin was due to be collected next day. Luckely, we returned from holidays day before. I think this is unacceptable as parcel was in the bin for 2-3 days. Package was ok, packages inside as well, but smell after I washed crib bedding not very nice smells like diesel/oil. Now not sure if I will use it for my baby.

23 lipca 2018
Opinia niezależna
Logo Kiddicare

Odpowiedź od Kiddicare

Good Afternoon Anna

Thank you for contacting us and for leaving your review with us.

I am very sorry to hear that the Hermes courier didn't leave the parcel in a safe place. This is certainly unacceptable. I am pleased to hear that you were able to retrieve the parcel.

If you are unhappy with your item, please contact us to discuss your options on 0333 234 2595.

Kind regards
Stuart.

Oceniono na 5 z 5

Fab company

I love kiddicare, the prices, the website, the quick delivery, the reviews, the choice. Its first on my list any time I need anything for the kids.

20 lipca 2018
Opinia niezależna
Oceniono na 5 z 5

Got recommended

Got recommended to use this site, and it just didnt dissapoint. So much to choose from and great prices as well

20 lipca 2018
Opinia niezależna
Oceniono na 5 z 5

Great Choice

Arrived within 3days. Bought for my grandsons visit from abroad. He loved it. Only small niggle was we had to look up video to make sure we fitted correctly as only small leaflet included. Overall a great choice and good price.

20 lipca 2018
Opinia niezależna
Oceniono na 1 z 5

I am very dissapointed that having paid…

I am very dissapointed that having paid for next day delivery our car seat did not arrive. Nor did it arrive the day after.
I have emailed and had no response and still await delivery of said item whuch having returned from holiday you tried to deliver on two occassions 9th and 10th July.

19 lipca 2018
Opinia niezależna
Logo Kiddicare

Odpowiedź od Kiddicare

Good Afternoon Carol.

I am truly sorry to hear that you have not received your new car seat. I can understand just how frustrating this is for you. I can see that they attempted on the 9th & 10th July.

We will need to escalate this for you with the courier. Can you please contact us on 0333 234 2595. or via our social media pages.
I look forward to hearing from you.
Kind regards
Stuart.

Oceniono na 3 z 5

Goods are great, Very poor communication!

Website and goods are great, however the communication is awful/ nonexistent. When you place an order you never receive any notification about when goods will be despatched.

19 lipca 2018
Opinia niezależna
Logo Kiddicare

Odpowiedź od Kiddicare

Good Afternoon.

Thank you for contacting us and leaving your review.

It is wonderful to hear that you are happy with the ease and efficiency and that you like our range of products. However I am sorry to hear that you haven't been able to contact us to discuss your order with ease. We have been experiencing a higher number of calls recently which has impacted our reply time.

I do hope you are happy with your purchases and choose to shop with us again soon.
Kind regards
Stuart.

Oceniono na 2 z 5

Poor customer service

Ordered the Uppababy Vista and paid for next day delivery as someone would be in the following day. Received my email confirmation for delivery of the item next day as anticipated but the order never arrived. Contacted Kiddicare who refunded my delivery charge but could not give me another estimated delivery day, but would chase up and call me back. They never called. We were never notified when the item would later be delivered. My neighbour politely ended up taking delivery on my behalf a few days later. Basically, it felt like once Kiddicare have got your money, they're not that bothered about customer service or any inconvenience caused and will only really do the bare minimum for a paying customer. 2 stars for at least refunding the delivery cost but I won't be using them again.

19 lipca 2018
Opinia niezależna
Logo Kiddicare

Odpowiedź od Kiddicare

Good Afternoon.

I am very sorry to hear that your next day delivery failed. This certainly isn't acceptable and I can understand your frustration. I am glad to hear you were able to receive your pushchair and I hope you are very happy with your purchase.

Your custom is very important to us and I do hope that you reconsider shopping with us again in the future. Here at Dunelm, our aim is to provide our customers with the best shopping experience possible. We are continuously looking for ways to improve our service and it is through feedback such as your own that highlights the areas for us to work on. For this I would like to thank you.
Kind regards
Stuart.

Oceniono na 5 z 5

Reliable service as usual

Products delivered on time, all as described on website. Best comparable price online, used this company before and will do in future.

19 lipca 2018
Opinia niezależna
Oceniono na 5 z 5

Love them

Love them.
I’m on pregnancy number 3 (twins this time!) and will/have only ever used Kiddicare. Have visited both in store and on line and cannot fault them. Everything is so easy to find and never too much hassle. Delivery is usually earlier than expected which is a bonus too.
Thank u for making it so easy on what could be a stressful and busy time.

19 lipca 2018
Opinia niezależna
Oceniono na 5 z 5

Great service

Great service, super fast delivery. Never had a problem with this company

19 lipca 2018
Opinia niezależna
Oceniono na 1 z 5

Returns

I returned my package unopened via 1st class delivery on 9th July 2018, and as yet have not heard anything regarding my refund request

19 lipca 2018
Opinia niezależna
Logo Kiddicare

Odpowiedź od Kiddicare

Hello Lynsey

Thank you for taking the time to leave your review.

I am sorry to hear that you have not received your refund as of yet. We do advise that when returning an online order to either return this to a store or contact our customer service team to arrange a collection or collect+ return so that we can keep an eye on the return and process the refund once received.

If you would like to contact us on 0333 234 2595 or on Social Media (either Facebook or Twitter and one of our customer service team members will be happy to take a look into your returned item for you.

Kind Regards,
Katherine

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