Just go Motorhomes - Edinburgh Recenzje 

No issues
Great service
Clean campers
Could do with a later return time though.

Well organised. Attentive staff.
I did relocation from Poggibonsi.
Transfer from station to pick up should be included as this was a problem for myself and other clients I spoke to.

We greatly enjoyed our holiday with Just Go. They were thorough and made the process seamless. The motorhome was clean and in great condition. It was everything we needed and more. We will definitely plan our next trip with Just Go!

It does not tell you that you have to pay the insurance when you pick up you motorhome

Dopo aver visto molte recensioni non proprio positive, ci siamo informati su vari canali. Alla fine il risultato è semplice: stai affittando un camper che costa tanti soldi. Quindi ci siamo attenuti scrupolosamente al rispetto delle regole indicate (check-in online, inserimento patente di guida online, rispetto degli orari di check in e check out, ecc) Tutto è andato bene.

This is a on going complaint but nobody is very interested so this is why i am writing this. We were sent out in a vehicle that was used by the staff so not in great condition, however that was the least of our problems. After a long journey we pulled in for a drink, on our departure the parking brake would not release we contacted breakdown assistance to be advised they could not come out as the vehicle was not taxed, we spent the night on a grass verge as we couldn't get to the campsite i did report the matter to the police. The following morning we called again and advised the vehicle was not taxed and we had broken down amazingly they got the vehicle taxed straight away and apologised for a clerical error really!!!!!! no one was concerned that due to no tax the vehicle insurance WE PAID was not valid, if we hadn't broken down and found out the vehicle had no tax we would have been driving an un insured vehicle all week. I could keep going with this awful experience i have only put this review on as we cannot get any help from this company. We have been refunded £75 hahaha which was done without us agreeing to it. Yes we did have minor damage and lost the £350 HOWEVER we also lost a lot more. Would just be grateful for some communication. Despite contacting enquiries as advised still no response. Fleet vehicles maybe different with insurance it still didn't help us when we stuck on a grass verge as we couldn't get break down assistance as NO TAX.

Myself and a couple of friends hired a lovely motorhome to tour NC500.
On collection, we were persuaded to pay an extra £400 non refundable Liability Reduction charge, as protection against damage to mirrors, tyres etc...
On the trip, the drivers mirror was clipped by a bus which broke the indicator lens and the small wide angle mirror. Thankfully this was covered by the Liability Reduction. Or so we were told. We were later invoiced for a repair bill and charged the £350 excess which is held on account.
For the purpose of openness and honesty, there was a bed slat which had broken, and a plastic hinge on the hob lid (why use plastic where there is heat is beyond me) but this does not in any way justify keeping the excess in my opinion, and hopefully serves as a warning to others before taking out the Liability Reduction.
At the moment we have began the process to appeal this. Unfortunately as I am not the main name on the booking, I cannot take it further, but the appeal will be lodged when the main booking name returns from a holiday abroad.
We hope 'Just Go' will do the right thing and return our £350 excess. This would certainly improve the customer experience score and complete what was otherwise a great holiday.

Edit - 16/09
Just Go have not responded to me publicly here, but Victoria from their Complaints team has confirmed by email the £350 charge should stand. That is £350 (over £750 in total if you include what we paid for the LRO) but £350 specifically for a slat and plastic hinge. Be very cautious if you have kids and were thinking of using this company.

Edit 17/09
So to confirm, you are saying £350 is a fair charge for a broken bed slat (a bit of wood, which presumably was already compromised as it should not be that flimsy) and a plastic hinge? Really?!?! Wow. I have asked for a breakdown of the charges to see exactly what was spent to fix this. Once I receive this I will share on here. £350 for a bit of wood and plastic is obscene.

We were forgotten at the airport and at the pick-up we have to wait several hours before we could start our holiday... that was very disappointing. And then the cups were not clean and the folding bed in the middle did not go up properly.

Avoid 100% , they will charge you for anything , they charge me £1200 for broken table LEG which cost £40 new at eBay , it was there when I pick it up but it was not noticed by me .
Now it make me very sad for that not ever trust any company .
I done Italy Relocation to help them bringing new Motorhome from a Factory in Italy and I guess they have a new Motorhome warranty from factory , to thank me for my hard driving from near Pisa to Edinburgh they took the money from my account , £1200 is my monthly wages and I am 62 years old .
The fridge did not work and the hot water never worked and I did mention to them when I dropped the Motorhome .
Very disappointed this Company , I wish I checked the review before booking .
Very disappointed , did not call me or Email me 😡.
Please check there review before booking anything from them

Tout a été parfait. L’accueil, le service et le séjour.

We did a camper relocation from the factory in Italy to Edinburgh. Had the camper for 10 days, and had a wonderful time. Staff we dealt with on the phone, and in person, were all very nice. We will do it again!

Brilliant service, care and thoughtfulness from the just go team at Broxburn. From start to finish, they could not have been more helpful. From the young polite guy who showed us around our beautiful motorhome around to the office staff, they were just lovely and made our holiday super special. Motor home was really new, super clean and we had a wonderful trip up west coast of Scotland. Highly recommend!

Amazing experience

Friendly personal, reliable vehicle in very good condition and with ideal layout

The vehicle was practically new, spotlessly clean and well equipped.

Pick up, return, vehicle. All 10/10.

Absolutely 100% customer satisfaction very helpful staff and a very professional company

Still no response!

Chased for a response on a weekly basis from the Broxburn branch and not even a single acknowledgement from them!

Update from 26th June

Went in 2 weeks before to pay the balance in full, then to be hit with £1190 extra charges which was never explained before. I had a ferry to catch and had no choice but to pay. Customer service is a disgrace and will be fighting for a refund. Customer service team have selective memory and should not be dealing with customer. Shocking experience, avoid at all costs!

29th July
As per your response this is not correct these items were all included. I’m still awaiting to hear back from the management team to agree a time to review the call records confirming this.

The WORST customer service experience. They claim to pride themselves in customer service for 18 years but this could not be further from the truth. Yes they want the sale until you incur a problem and then it’s impossible to get anyone to help. Our RV had numerous issues.The main one - no working shower for almost a two week spring rental. We had already traveled a distance and had to return to the location. This ruined our plans/ trip. We were told we could change the RV or get a refund for the 8 days remaining of the rental. Almost 5 months have gone by and they have not resolved or refunded us. I call and send emails weekly. I get pushed on from person to person. Even the “ guest experience manager” can’t help me. It’s unbelievable and sad the lack of customer service. I understand things happen but don’t steal customers holiday money because your vehicles have issues. We traveled from the United Sates for this Scotland RV adventure. We were sold on a working RV with certain features, and if those items are not working a refund should be given as promised. We spent days without a shower and having to go and pay at gyms and hotels for a shower. We didn’t ask for a refund for those days - only for the remaining days since we had to drive back after we had traveled to our planned destination and we’re not able to continue. It’s really unfortunate that they have such terrible customer service and that I have had to waste my time for months chasing for someone to speak to me and for a REPLY.

Overall, the vehicles are very plain they’re not spacious they’re not comfortable they’re just cheap vehicles, on top of terrible customer service.

I don’t recommend using this company. They have literally kept eight days of payments that we did not have/use the defected vehicle that we returned. Not to mention we had to change or plans and spend money on other accommodations. Don’t waste your money here.

Arrived on time to collect our camper van for a 2 week trip to Germany by what can only be described as cold and with attitude service. Booked 10 months in advance, paid in full 2 weeks before collection and then the extortion began. The price almost doubled within 5 mins. Complete confusion and promises of resolution on return. No resolution and zero ownership or accountability. Literally no option but to pay as tight timelines to catch ferry. Loads of staff hanging around and doing very little. All in all my first and last time hiring from these guys. Stay well clear and use a reputable company that is transparent with costs.