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JPS Renewable Energy Recenzje 

144
Wynik TrustScore: 5 na 5

4,8

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

I recently had a Tesla Powerwall, solar panels and a car charger installed by JPS/GoodEnergy on my self build project. They have been an absolute pleasure to deal with from start to finish. Everyone I... Zobacz więcej

Oceniono na 5 z 5

Not cheap, but very efficient installation of a quality system. Did what they said they’d do when they said they’d do it! Good responsive aftercare, knowledgeable and polite team. System running sm... Zobacz więcej

Oceniono na 5 z 5

JPS were recommended to us by a friend. From our very initial call, we have been delighted with the way you have handled our installation. We cannot believe how quickly our solar panels have been inst... Zobacz więcej

Oceniono na 5 z 5

Communication has been great throughout the process. The guys that came on-site to carry out the work were all personable & professional and worked hard throughout the day. The standard of workman... Zobacz więcej

Informacje dotyczące firmy

  1. Energia słoneczna
  2. Elektryk
  3. Urządzenia i systemy energetyczne
  4. Wykonawca instalacji energii słonecznej

O JPS Renewable Energy

Napisane przez firmę

About JPS Renewable Energy

JPS Renewable Energy is Kent’s leading specialist in solar panel, Tesla Powerwall and electric vehicle charge point installations, committed to helping both residential and commercial clients harness the power of renewable energy. With our headquarters in Maidstone, we proudly serve the entire Kent, Surrey, and Sussex regions, extending our services to the Southwest of England and beyond as needed. Our mission is to reduce energy costs and minimise environmental impact through expertly designed, installed, and maintained solar photovoltaic systems.

Our team consists of highly experienced and professional solar panel installation engineers, renowned for their meticulous attention to detail and dedication to quality. We partner with industry-leading brands to ensure that our clients receive top-tier solar solutions that are both reliable and efficient. When you choose JPS Renewable Energy, you’re choosing peace of mind, backed by our extensive warranties: a 5-year installation insurance-backed warranty, a 25-year inverter guarantee, a 25-year module performance protection, a 10-year Tesla Powerwall warranty, and a 15-year or 6,000 cycle Enphase battery warranty.

At JPS Renewable Energy, our passion for renewable energy and customer satisfaction drives everything we do. Our in-house technical support team is always on hand to provide expert guidance and assistance, ensuring that our customers enjoy a seamless experience from start to finish. We are more than just a service provider; we are your partners in building a sustainable future. Discover the JPS difference, where quality, expertise, and exceptional service come together to deliver unmatched results.

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Dane kontaktowe

4,8

Doskonała

Wynik TrustScore: 5 na 5

144 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

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Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,8

Wszystkie recenzje

(144)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 5

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Oceniono na 1 z 5

Swerved a bullet

I asked this company to quote on a solar system - everything was very professional, they presented very well.
They were significantly more expensive than alternative suppliers, but I wasn't looking for cheap and cheerful.
On the basis of their apparent professionalism I said i would proceed with them.
At that point they asked me for a £7500 deposit, even though they had not conducted a technical survey. I refused but told them I would do so as soon as the tech survey was completed and prices set in stone.

After the tech survey they hiked the priced significantly - despite there being no change to the spec of the system or the associated groundworks. When I insisted on a breakdown of the increase I found that they had doubled the charge for some groundwork. The work was already costed in the original quote. Their new charge was double what was being quoted by two other companies - for exactly the same work.

They failed to give a specific reason for the doubling of costs just that they were allowed to change the prices after a technical survey. They mentioned things like "different finish" and "we may need a skip" but they know full well that this was disingenuous - the "finish" was the same as before and they would need a skip anyway.

I'm glad I didn't give them a deposit. I've told them that I wont be proceeding with them.

Following cancellation they asked me what my budget was and then offered to re-look at the quote - They gave the impression that they knew they had over-charged and just wanted to get the maximum they could charge to hit my maximum budget. !!

I think I may have swerved a bullet here.

Update - Thanks for the reply but the only reason why I didn't end up paying JPS a deposit is that I refused to !!! JPS asked me to pay a deposit before they raised the price. I acknowledge you are in business to make a profit, but taking advantage of customers is not fair. You shouldn't ask for a deposit before the price is finalised and you shouldn't raise prices just because you feel you can get away with it. There was no justification for raising the price at all.

4 grudnia 2023
Opinia niezależna
Logo JPS Renewable Energy

Odpowiedź od JPS Renewable Energy

Dear Paul

Many thanks for taking the time to provide feedback regarding your experience with JPS Renewable Energy.

It is of course disappointing to hear that on this occasion we have seemingly fallen short of not only yours, but our own high standards we set ourselves and have used this as a unique opportunity to debrief, assess and learn from any mistakes we may have made.

As you note, there was a discrepancy around the indicative cost of ground works provided and the final quotation. Unlike the solar works, there may be a number of quite literally unseen complications within the groundworks until a full assessment has been made by our Construction Director, which can unfortunately lead to an indicative cost changing. If indeed any form of formal request for funds was made before this took place, this is not our standard operation methods and we of course apologise for this.

We note that you have since provided very similar feedback for another solar company within the same timeframe which appears to allude to the same works. In this instance also, there is seemingly some discrepancies in the costs of ground works, perhaps suggesting a correlation in the unforeseen complexities of said works after a full assessment had been made on their part also.

At this time, no money had been paid by yourself nor services provided by us, merely advisements on designing a solar system to meet your requirements and location specifications, with multiple surveys provided at zero cost and zero obligation as with all our potential clients.

Whilst this feels somewhat of an unfair blemish on our wholly positive feedback we have worked hard to build with integrity over a number of years, we extend our thanks once again for the opportunity to review our processes and strive even harder to provide the best service possible.

Oceniono na 5 z 5

Excellent service, would recommend

Communication has been great throughout the process. The guys that came on-site to carry out the work were all personable & professional and worked hard throughout the day. The standard of workmanship was very high and the site was left clean and tidy.

I would also like to highlight some of the comments from our neighbours who also noticed the teams hard work and high standard of finish. I would have no hesitation in recommending JPS to friends, colleagues and neighbours. Thank you!

28 marca 2023
Opinia niezależna
Oceniono na 5 z 5

Wonderful company

Wonderful company. Lee was very efficient, polite. He fitted my zappi and took time to e plain the app and functions.
Great company and service. Thank you Lee

22 listopada 2022
Opinia niezależna
Oceniono na 5 z 5

It doesn’t really get any better!

I initially spoke to Simon in the office and had a first class response from him regarding an adjustment I wanted to my Zappi car charger. Then very swiftly Lee and Spence who did the original install turned up to help me. I was very impressed with them at the time of the install and today just enhanced that feeling. They know exactly what they are doing and do it really well and go way above and beyond. A great response from a great company. Top!

4 sierpnia 2022
Opinia niezależna
Oceniono na 5 z 5

Just had a Zappy car charger installed

Just had a Zappy car charger installed. The team (Luke and Spencer) did a great job. Tidy install. Well mannered. Had a small issue with my existing home battery (givenergy) just after the installation. But they came back and reset. All working and happy with the installation.

1 sierpnia 2022
Opinia niezależna
Oceniono na 5 z 5

An outstanding experience!

I am extremely grateful for the team effort from JPS Renewable energy, great support from my first approach onwards and the installation itself was ultra-professional, friendly and trust-building. I was delighted with the responsiveness to any requests I made and I am very happy with the final outcome. Thank you JPS!

20 czerwca 2022
Opinia niezależna
Oceniono na 5 z 5

What a great company

What a great company. From initial contact, through lots of remodelling and question answering, the initial conversations were prompt, patient, and understanding of a solar newbie. When we arrived at a suitable specification the ordering process was clear and the installation done on time and by one of the most friendly and professional crews we have had the pleasure of meeting. Definitely 10/10 from us and as and when we look to add storage to our Zappi and 24 panel array, we know exactly who to call.

12 kwietnia 2022
Opinia niezależna
Oceniono na 5 z 5

Excellent. Highly recommended.

"JPS installed a charge point at my offices last year, and I was so pleased with the work and the costs that I used them for an additional 2 charge points at my home. The work was excellent, the communication top class throughout and the guys that installed the units were professional and knowledgeable. I would have absolutely no reservations in recommending JPS Renewable Energy for the installation of charge points, both domestic and commercial, they've been a pleasure to deal with."

31 marca 2022
Opinia niezależna
Oceniono na 5 z 5

From initial contact with JPS

From initial contact with JPS, and their staff, you get the feeling you’re in good hands. They were able to accommodate our far from standard needs and came in at very competitive prices.
The two day install started with a slight hiccup that was immediately sorted out and to our benefit too. The team on site were very professional and respectful to us and our property, something you don’t always get with some workmen.
If you’re in their area, I can but only recommend you get in touch for all your solar and Tesla battery needs, JPS are great!

4 marca 2022
Opinia niezależna
Oceniono na 5 z 5

We have had this company in to install an EV charger

We have had this company in to install an EV charger and we were very impressed with the service given. The installers arrived promptly, were polite and proficient, they work extremely tidily. Unfortunately during the install a problem was found with our main supply so work had to stop as they were instructed by UK Power Network to shut the electricity supply off. UK Power Network eventually rectified the problem and after a quick phone call to the team at JPS, they dispatch a team to finish the installation straight away. We are now the proud owners of a working EV charger. During the time we were waiting for the electricity problem to be fixed JPS were very helpful and asked if there was anything they could do.
We would just like to say that the company have a very good customer service record and we would recommend them to anyone who is after an EV charger to be installed.
Many thanks JPS

11 lutego 2022
Opinia niezależna
Oceniono na 5 z 5

Excellent again

I am so pleased with the JPS recommended and installed LG solar panels with enphase inverters as installed in 2018, so when I wanted to investigate a battery system, they were the only people to ask.
JPS recommended a givenergy battery and inverter be installed.
The system has been expertly installed and works very well. In particular, the information available to you and the givenergy cloud site where you can see your energy usage, are excellent, too.
Very impressed and thoroughly recommended!

8 lutego 2022
Opinia niezależna
Oceniono na 5 z 5

Recommended

Recommended by a family member. Very pleased I found them. Excellent service, with a site visit, impartial advice, thoughts for future-proofing, cost options and, finally, a smooth installation process.

16 listopada 2021
Opinia niezależna
Oceniono na 5 z 5

I’m still in the process off getting…

I’m still in the process off getting permission to install my EV point installed at an apartment block but all I can say is Richard Owen has gone the extra mile (actually 100 miles or more) to help me with everything that my management company want for what is a stupid little install of just one point if when I get my permission the work is as good as the support I’ve had so far I’ll give this company and especially Richard Owen 200 STARS for their service, I tried 6 companies in total to get this moving forward all but two failed to even respond to my request JPS and one other did come out and do a survey the other company didn’t even bother to come back to me with a quote. Anyone who wants a personal recommendation of this company are welcome to contact me they are brilliant and I would recommend them above all others

1 października 2021
Opinia niezależna
Oceniono na 5 z 5

They underpromised and over-delivered.

This review is a bit of an odd one and will sound critical, but it's just an honest and transparent overview of my experience with JPS.
In October of 2020 I had them install:
-2x Tesla Powerwall 2's
-1x Zappi Car Charger
-6.46kw in roof LG solar across 3 roofs
-Rewire my Tesla Wall Connector to charge my car faster
-Undertake groundworks to run car c cabling to my garage

I won't bore you with the detail, but it felt like JPS's strategy is a little backward. What should have been the easy parts (sales and admin), they got wrong but the install itself was terrific.
As a customer, if you have to have one part of the experience go badly, you want it to be the sales/admin side and not the install itself.
Examples of things going bumpy in my purchase:
-Continually got the prices wrong (I'm partly to blame for this, but a basic CRM system should have caught this every time it happened)
-The panel layout initially discussed was not possible and I was only advised right before install (this lead me to believe the salespeople I was dealing with were inexperienced)
-Senior sales member called me once he was already late for an appointment, to tell me he may be another hour or so (this really wound me up as I'd cleared my work schedule around him)

However, I'm pleased to say that the installation team at JPS were beyond exceptional. They were great, super courteous and a pleasure to have to work at my home with my family.
Often it's the installation side that goes wrong after a sales team over-promises, but with JPS it was the opposite experience. They underpromised and over-delivered.
Their work was neat, tidy and to a very high standard which more than made up for the frustration I felt at the beginning of the process with sales.

The only gripe I have is that the skip company they used destroyed the paving bricks on my driveway, so I'll need to buy new ones, but I'm not entirely sure that's JPS's fault to be fair so I never pestered them with it.

Would I recommend them? 100% Yes.
Would I use them again? Quite likely, yes.
Overall 9/10. They'd get a 10 if they can improve pre-sales and the skip people they use.

9 lutego 2021
Opinia niezależna
Oceniono na 5 z 5

Really great service

Really great service - team were very knowledgeable, fitted the solution to our house and turned up on time! Solar panels are working really well.

16 stycznia 2021
Opinia niezależna
Oceniono na 5 z 5

Highly Recommended

I would have no hesitation to recommend JPS to family and friends (and have already done so). From quote to completion they have been friendly, informative, professional and thorough. They explained all the options to us and answered all our questions with patience.
The work was completed to a high standard - all very neat and tidy with minimal distruption.
We are now the proud owners of a 32 panel solar array, tesla powerwall and Zappi EV charger.
They really did go above and beyond to make sure that we were happy with the service.

15 grudnia 2020
Opinia niezależna
Oceniono na 5 z 5

Car charger fitting

Had a car charger fitted by these people Richard was really helpful and Alex the fitter was great I would totally recommend this company

24 września 2019
Opinia niezależna

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