Please be very careful when signing up…
Please be very careful when signing up for the free trial
I would strongly recommend that anyone considering ShredFast understands exactly how the subscription works and keeps screenshots of everything during sign-up.
I believed I had signed up for a ShredFast trial and cancelled the ShredFast subscription showing in Google Play on 27 June, during the trial period. I was later charged £159.99.
When I challenged the payment, ShredFast told me that I had actually had two separate subscriptions — a Google Play subscription and a separate website subscription.
What concerns me most is what ShredFast subsequently confirmed to me in writing: they do not send an email confirmation when you sign up, a renewal reminder, or a separate receipt/payment notification. They say the subscription and renewal information is provided during the sign-up process.
I had no email confirming this separate website subscription, no emailed invoice or receipt, and no notification before the £159.99 payment was taken. The Stripe receipt I have now seen was only provided to me after I disputed the charge.
I have asked ShredFast to explain what durable confirmation of the separate contract was provided to me and how I was supposed to retain or subsequently access it. I have also made a Subject Access Request for the records relating to my account.
ShredFast has refused my refund and I am now pursuing the matter further.
My advice to anyone considering the trial: screenshot every page of the sign-up process, check whether you have subscriptions through both the website and your app store, and don't assume that cancelling the subscription showing on your phone means there isn't another subscription running separately.
I wish I had known this before signing up.








