Nice showroom and very good service…up until an order is placed. After that customer service deteriorates in my experience. There was a longer wait for delivery of the car than quoted, and all... Zobacz więcej
Lokalizacja
Zmień lokalizacjęCraigshaw Road, West Tullos Industrial Estate, AB12 3AR Aberdeen, GB
•Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I can't thank Thor enough for his incredible help! He's super knowledgeable and provided outstanding customer service. After some bad experiences at Sheffield and Stockport SEAT CUPRA, Thor at Aberdee... Zobacz więcej
Reakcja na opinię
Excellent experience with John Clark Cupra Aberdeen. Thor was great to deal with throughout the whole process, professional, knowledgeable and kept everything straightforward from start to finish. The... Zobacz więcej
I purchased a Cupra from specialist Cars (Aberdeen) branch and I couldn't of been happier with the whole experience. Skye Christie was very professional and extremely helpful which made the experien... Zobacz więcej
Informacje dotyczące firmy
- Salon samochodowy
- Stacja kontroli samochodów
- Naprawa samochodu
- Naprawa samochodów
- Sprzedawca motocykli
- Komis samochodowy
Napisane przez firmę
As an official CUPRA franchise dealer, John Clark CUPRA in Aberdeen is the only place to come if you are looking for high-quality cars at affordable prices. Located on Craigshaw Road, West Tullos, we are just a ten-minute drive from the A90 and the AWPR, easily accessible from anywhere in the East of Scotland. If you are travelling from the city centre, we are just ten minutes away by car. Aberdeen train station is two miles away so, if you are travelling by public transport, you can reach us on one of the regular buses that run between West Tullos and the station.
John Clark Motor Group
Napisane przez firmę
- Family Owned Business Focused on Excellent Customer Service
- Our customers are very important to us and we have a longstanding commitment to treat all of our customers the way we would like to be treated.Our mission is to deliver an exceptional experience that customers trust and advocate, by working together as a family.
John Clark Approved
All Our Vehicles Are John Clark Approved
All our vehicles are John Clark Approved which includes a thorough inspection, HPI check and service history check before the vehicle goes on sale for utmost peace of mind.
Dane kontaktowe
Craigshaw Road, West Tullos Industrial Estate, AB12 3AR, Aberdeen, Zjednoczone Królestwo
- 01224 402960
4,6
Doskonała
141 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
5 stars!
Very attentive and helpful. Good manners and made a nervous lady much more relaxed and my faith back into a bigger garage. Special thanks to Daniel for his time.
27 lipca 2023
Opinia niezależna
Odpowiedź od John Clark Motor Group - John Clark CUPRA Aberdeen
Hi Emma,
Thank you so much for taking the time to leave us such a lovely review! We hope you'll never be nervous to come in and ask our team anything you need to know, we are here to help! I will pass on your kind words to Daniel, it means a lot when one of our team get a special shout out!
Kind regards,
Kate
Great Experience
Dan at Cupra was very helpful, everything explained well and overall great experience. Would definitely use again!
2 sierpnia 2023
Opinia niezależna
Odpowiedź od John Clark Motor Group - John Clark CUPRA Aberdeen
Good Afternoon Lois,
Many thanks for your review and feedback, which I will ensure is passed on to the team at Specialist Cars CUPRA Aberdeen.
We are delighted that your experience has been a positive one.
Kind Regards,
Eva
Great service recently when my car was…
Great service recently when my car was in for a service. Colleagues were brilliant (Dan in particular) went above and beyond and nothing was to much trouble! Thanks for making the experience seamless!
28 lutego 2023
Opinia niezależna
Odpowiedź od John Clark Motor Group - John Clark CUPRA Aberdeen
Hi Jamie,
Thank you for your fantastic review, we really appreciate you taking the time to leave us such positive feedback! I will pass your kind words on to the team at our CUPRA Aberdeen branch and let Dan know you gave him a special mention!
Kind regards,
Kate
Excellent service
Excellent service from booking to getting the car back. All staff friendly and attentive. Dan was particularly helpful in answering some queries and keeping me up to date on what was happening with the car.
28 lipca 2023
Opinia niezależna
Odpowiedź od John Clark Motor Group - John Clark CUPRA Aberdeen
Good Afternoon Richard,
Many thanks for your review and feedback, which I will ensure is passed on to the team at Specialist Cars CUPRA Aberdeen.
We are delighted that your experience has been a positive one.
Kind Regards,
Eva
Staff attentive and very helpful…
Staff attentive and very helpful throughout.
Quality vehicle offered as courtesy car.
19 lipca 2023
Odpowiedź od John Clark Motor Group - John Clark CUPRA Aberdeen
Good Morning Robin,
Many thanks for your review and feedback, which I will ensure is passed on to the team at CUPRA Aberdeen.
We are delighted that your experience has been a positive one.
Kind Regards,
Stephen
Fantastic experience buying my new…
Fantastic experience buying my new Dacia- great customer service and support from the Aberdeen team ( especially Lewis and Adam!)
22 czerwca 2023
Odpowiedź od John Clark Motor Group - John Clark CUPRA Aberdeen
Good Morning Molly,
Many thanks for your recent review regarding your experience of dealing with our Dacia business. We are delighted that your experience has been such a positive one and that our team have been able to assist you in the purchase of your new Dacia.
We wish you many happy hours of motoring and if we can assist in the future then please do not hesitate to contact us again.
Kind Regards,
Stephen
Very helpful
Very helpful. Mannerable. Keep you up to date with what's going on. Very efficient
10 lipca 2023
Odpowiedź od John Clark Motor Group - John Clark CUPRA Aberdeen
Good Morning Debbie,
Many thanks for your review and feedback, which I will ensure is passed on to the team at CUPRA Aberdeen.
We are delighted that your experience has been a positive one.
Kind Regards,
Stephen
Odpowiedź od John Clark Motor Group - John Clark CUPRA Aberdeen
Good Morning,
Many thanks for your review and feedback, which I will ensure is passed on to the team at CUPRA Aberdeen.
We are delighted that your experience has been a positive one.
Kind Regards,
Stephen
Staff very helpful everything explained…
Staff very helpful everything explained well overall good experience
29 czerwca 2023
Odpowiedź od John Clark Motor Group - John Clark CUPRA Aberdeen
Good Morning Iain,
Many thanks for your review and feedback, which I will ensure is passed on to the team at CUPRA Aberdeen.
We are delighted that your experience has been a positive one.
Kind Regards,
Stephen
Very pleasing experience in buying a new car.
Courtesy of the staff. Helpful in discussing my choice of a new car. Car was ready and waiting in the timeframe originally indicated. The salesman, John Beattie went over the controls etc of the car when I went to collect it. Very happy with the car and the service I received.
28 maja 2023
Odpowiedź od John Clark Motor Group - John Clark CUPRA Aberdeen
Good Morning Colin,
Many thanks for your review and feedback, which I will ensure is passed on to John and the team.
We are delighted that your experience has been a positive one.
Kind Regards,
Stephen
All went well no worries
11 czerwca 2023
Odpowiedź od John Clark Motor Group - John Clark CUPRA Aberdeen
Good Morning Graeme,
Many thanks for your review and feedback, which I will ensure is passed on to the team at CUPRA Aberdeen.
We are delighted that your experience has been a positive one.
Kind Regards,
Stephen
Put my car for recall and wait over…
Put my car for recall and wait over week get it back ,
14 czerwca 2023
Odpowiedź od John Clark Motor Group - John Clark CUPRA Aberdeen
Hi Kim,
I'm sorry to hear about your recent experience.
We have checked your details and it looks like you dealt with the Specialist Cars Volkswagen Aberdeen dealership. Unfortunately, your review has come through to our CUPRA dealership. If there is a way to edit the location of this review at your end it would be much appreciated,
Kind regards,
Kate
The reception staff on the service desk…
The reception staff on the service desk were friendly and helpful but the process was not efficient. I was emailed the wrong health check report and video. Returned to VW after being informed the car was ready only to be told it required three new tyres. This lead to a significant and unnecessary delay in work being completed and my being car ready. There was a complete breakdown in communication between staff on the day and myself.
8 czerwca 2023
Odpowiedź od John Clark Motor Group - John Clark CUPRA Aberdeen
Hi Mrs Leon,
We are so sorry you were not 100% satisfied with your recent visit.
Unfortunately, your review has come through to CUPRA Aberdeen - where it sounds like it might have been Volkswagen Aberdeen that you were visiting? If you were able to amend the location for your review it would be much appreciated.
Kind regards,
Kate
Efficient service, but no courtesy car available
Several significant repairs were made after the previous Health Check. The reception and delivery of the vehicle was efficient, with the complementary car wash a bonus.
Still find it strange that a major car dealer was not able to provide a courtesy car for the day.
28 maja 2023
Odpowiedź od John Clark Motor Group - John Clark CUPRA Aberdeen
Good Morning Alan,
Many thanks for your review and feedback, which I will ensure is passed on to the team at CUPRA Aberdeen.
Kind Regards,
Stephen
Everything was done as expected
Everything was done as expected , on time and professionally
15 maja 2023
Odpowiedź od John Clark Motor Group - John Clark CUPRA Aberdeen
Good Morning John,
Many thanks for your review and feedback, which I will ensure is passed on to the team at CUPRA Aberdeen.
We are delighted that your experience has been a positive one.
Kind Regards,
Stephen
A Pleasure to Deal With.
Excellent service from your reception staff, who did everything they promised. The video was excellent and we have no complaints whatsoever.
17 maja 2023
Odpowiedź od John Clark Motor Group - John Clark CUPRA Aberdeen
Good Morning,
Many thanks for your review and feedback, which I will ensure is passed on to the team at CUPRA Aberdeen.
We are delighted that your experience has been a positive one.
Kind Regards,
Stephen
Easy process and good service
Pleasant and helpful staff. Easy drop off and pick up of the car for servicing. Good communication. Good value service plan.
10 maja 2023
Odpowiedź od John Clark Motor Group - John Clark CUPRA Aberdeen
Good Morning Margaret,
Many thanks for your review and feedback, which I will ensure is passed on to the team at CUPRA Aberdeen.
We are delighted that your experience has been a positive one.
Kind Regards,
Stephen
Best customer service
This garage is a step above the rest when it comes to customer service. They are friendly, knowledgeable and helpful. I had some issues with my car software and they thoroughly checked what might be the issue, even though I did not but the car from this dealership.
26 kwietnia 2023
Odpowiedź od John Clark Motor Group - John Clark CUPRA Aberdeen
Good Morning Petra,
Many thanks for your review and feedback, which I will ensure is passed on to the team at CUPRA Aberdeen.
We are delighted that your experience has been a positive one.
Kind Regards,
Stephen
Cupra Formentor test drive/purchase…
From test drives of two different models of Formentor on Monday to picking up my new car today everything was dealt with professionally and efficiently making it an enjoyable and easy car purchase, thanks to Cupra specialist Kevin for an excellent hand over, greatly appreciated and the car is awesome
12 maja 2023
Opinia niezależna
Odpowiedź od John Clark Motor Group - John Clark CUPRA Aberdeen
Good Morning James,
Many thanks for your review and feedback, which I will ensure is passed on to Kevin and the team at CUPRA Aberdeen.
We are delighted that your experience has been a positive one.
Kind Regards,
Stephen
Overall efficiency of the staff.Good…
Overall efficiency of the staff.Good explanations of the new updates in the car by the salesperson.
28 marca 2023
Odpowiedź od John Clark Motor Group - John Clark CUPRA Aberdeen
Good Evening Christina,
Many thanks for your review and feedback, which I will ensure is passed on to the team at CUPRA Aberdeen.
We are delighted that your experience has been a positive one.
Kind Regards,
Stephen
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
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Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.