Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 1 z 5

After several questions and replies about some of their products I would advise everybody not to purchase any electrical products from them. They only give you a 12 month warranty and then they will... Zobacz więcej

Oceniono na 5 z 5

Purchased four NuYou Body Brushes (Battery-Operated) & replacement heads for Christmas gifts. Unable to rate the product now...but...lovely looking product, everyone deserves a pamper! From ordering... Zobacz więcej

Oceniono na 5 z 5

The staff were polite, courteous, and professional. They went above and beyond to help me, taking away a great deal of stress and making a difficult situation much easier to manage. Thank you for you... Zobacz więcej

Oceniono na 5 z 5

Easy ordering system, quick delivery and good notification. I ordered 2 pill o pads for my husband and myself. They can be used in 3 different ways and make using our tablets comfortable. Would reccom... Zobacz więcej

Informacje dotyczące firmy

  1. Sklep z wyposażeniem domowym
  2. również w kategorii:
  3. Sklep AGD
  4. Sklep z kosmetykami
  5. Sklep z podarunkami
  6. Sklep z przyborami kuchennymi
  7. Sklep ze sprzętem do ćwiczeń

O JML

Napisane przez firmę

DISCOVERING GREAT IDEAS FOR OF 30 YEARS

We love discovering new ideas at JML and, for over three decades, our passion has been seeking out clever ideas to solve some of life’s little problems.

Founded in 1986 by John Mills, JML was run from the basement of his family house in Camden. Today, JML is still a family-owned and run business, with the same guiding principles of quality, value, and innovation that we had when we launched our first product, as we have now with over 2000 products sold across 50 countries, worldwide.

Our team of product developers search the globe for great ideas and creative solutions. From problem-solving gadgets to time-saving tools, our products help make everyday tasks, in and around the home, easier. All our products are rigorously tried, tested and developed in the UK to ensure they meet our exacting standards and surpass all British safety regulations and compliance standards.

From clever cookware and speedy-cleaning equipment to smart storage ideas and beauty hacks – we’ve got a product that is sure to surprise and delight anyone. And, with around 12,000 points of purchase across the UK, you can find some of our most popular products in your local Asda, Boots, Tesco, Wilko and Robert Dyas, as well as in many more stockists up and down the country's high streets and retail parks. Sold alongside our iconic video screen demonstration stands, JML products have been loved and trusted by retailers and shoppers alike for over 30 years.

Whether you shop with us in-store, on JMLdirect.com, or via our pioneering home-shopping channel and infomercials, we’re confident you’ll love your JML product. So much so, all our products are backed with a 30-day, no-quibble, money-back guarantee. If you don't love the product as much as we do, we'll give you your money back, no questions asked. What’s more, for peace of mind, all our products come with a one-year warranty.

Customer satisfaction is at the core of what we do. From finding products we think you’ll love, to helping answer your questions and resolving your problems, we're dedicated to offering superb service. It's one of the many reasons we have gained such a loyal customer following over the years and why we are still here today.

Our UK-based customer care team are on-hand 24/7 to help with customer queries. The nice ladies and gentlemen, (no automated call centres or bots here) in our South Shields' Contact and Distribution Centre, know our products inside out and they love a good chat too so if you need us, we are always here to help make shopping with JML, and using our products, as easy as possible.

We hope you enjoy shopping with us.

 

Shop Now: Kitchen | Health & Beauty | Home & DIY| Pets | Gift Ideas | Offers | 

 


Contact

  • Customer.Service@jmlgroup.co.uk
  • Freephone 0808 206 0600
  • JML Customer Services
    • Unit 1 East Side
      Port Of Tyne
      Tyne Dock
      South Shields
      Tyne & Wear

      NE33 5SP

 


Dane kontaktowe

4,1

Dobra

Wynik TrustScore: 4 na 5

15 tys. recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Zaprasza klientów do wystawiania recenzji

Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje

Odpowiada na 18% z negatywnych recenzji

Zwykle odpowiada w ciągu 2 tygodni

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,1

Wszystkie recenzje

(15 165)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 865

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Item arrived early and works really…

Item arrived early and works really well. Quality product

10 września 2026
Opinia niezależna
Logo JML

Odpowiedź od JML

Thank you so much for taking the time to share your experience with us. We take pride in knowing our customers are happy with their experience with JML.

Oceniono na 5 z 5

Ordered the sunglasses

Ordered the sunglasses.
Delivered very quickly and are fantastic.

1 września 2026
Opinia niezależna
Logo JML

Odpowiedź od JML

Thank you for your lovely comments and continued support.

Oceniono na 5 z 5

Item was described in detail with video…

Item was described in detail with video provided. Ordering was easy and payment method provided was efficient.
Item arrived within a reasonable time frame and was well packaged.
An excellent shopping experience.

30 sierpnia 2026
Opinia niezależna
Logo JML

Odpowiedź od JML

Thank you for sharing your 5 stars with us.

Oceniono na 5 z 5

Always a positive experience!

Always a positive experience!
It’s easy to order, there is always a great choice of items.
The products are always good and exactly as advertised, delivery is always prompt and JML keep you informed right up until the parcel is delivered.

9 września 2026
Opinia niezależna
Logo JML

Odpowiedź od JML

Thank you for your lovely comments and continued support.

Oceniono na 5 z 5

Excellent quick service …

Excellent quick service on time and delivered by local postman. I am very happy with the quality of glasses and also pleased to get a free pair of glass. Definitely would recommend your company and products. Well done 👏 and many thanks.

27 sierpnia 2026
Opinia niezależna
Logo JML

Odpowiedź od JML

Thank you for sharing your 5-Star experience with us

Oceniono na 1 z 5

I changed my address because I moved

I changed my address because I moved, then placed an order for the confirmation to show old address, straight away I called customer service, the woman I spoke to was so RUDE she said it was my fault for not checking.
I tried to explain what happened.
She stupidly said well when it gets delivered you can tell them you don’t want it and send it back …
How thick, she said oh yes you won’t be there.
In the past I have ordered so much from JML NEVER AGAIN.
SUPPOSED TO BE A VALUED CUSTOMER.

28 sierpnia 2026
Opinia niezależna
Logo JML

Odpowiedź od JML

Thank you so much for taking the time to share your experience with us.
I am sharing your feedback with the team, and we will ensure to make the necessary changes

Oceniono na 5 z 5

Well I ordered something that I thought…

Well I ordered something that I thought would be good as a gift. To my amazement it was on a sale price, it was delivered in a good time, I’m am sure it will be
perfect for the person I’m giving it too, thank you JML.

1 września 2026
Opinia niezależna
Logo JML

Odpowiedź od JML

Thank you for sharing your 5 stars with us.

Oceniono na 1 z 5

Totally useless

Totally useless, buy a fly swatter instead. Your welcome

1 września 2026
Opinia niezależna
Logo JML

Odpowiedź od JML

Thank you for taking your time to leave feedback for us as we really appreciate every customer to help grow our business.

Oceniono na 4 z 5

Delivery good.

Delivery good.
Product ok, but could do with off switch when connected to hosepipe. Has to be turned off at tap which is remote from work being done.

4 września 2026
Opinia niezależna
Logo JML

Odpowiedź od JML

Thank you so much for taking the time to share your experience with us.

Oceniono na 1 z 5

Shame on you JML working with Froguul to scam customers

JML working with Froguul to scam vulnerable customers.

Misleading £29.99 monthly subscription added without clear consent.

I feel compelled to warn others about my experience with JML and subsequently Froogul.

What appears to be a normal purchase can quickly turn into an unexpected monthly subscription, and I believe the process is far from transparent.

My 62-year-old mother bought a product through
JML and believed she was simply completing a one-off purchase. At no point did she knowingly agree to join a subscription service or re-enter her payment details.

However, her card information was apparently transterred to Froogul during the checkout process, and they began charging £29.99 every month. Before we noticed, they had taken two monthly payments, totalling £59.98. We only spotted this because I help her with her banking and pointed the transaction out to her because it looked odd.

The subscription appears to rely on customers overlooking small print or not fully realising what they are agreeing to during checkout. In our case, my mother genuinely believed she was only paying for the item she intended to buy. JML did not mention once in the telephone call about a separate product offer or the company Froguul.

If you or your parents (elderly especially) shop with JML, check their bank statements for them to make sure the same isn’t happening to them. Just take a look over at Froguul reviews on here and you will see review after review after review saying the exact same thing!

Fraud at its finest. Shame on you JML.

3 września 2026
Opinia niezależna
Logo JML

Odpowiedź od JML

Froogul.co.uk is an online discount and savings club where members can earn significant cashback in most of the major retailers on the High Street and online, along with savings on leisure and travel.

We refute any claims that personal or bank details have been used without permission.

In order for us to have processed the membership, your mother would have agreed to the trial, and given us permission to charge her account at the end of a call that she made to purchase a product. All the terms and charges are advised on this call and an agreement password must be given as permission to proceed with the trial, which is made very clear on the call is a paid membership subscription after the trial period ends. This is also followed up in a welcome letter sent by email or via the post, which includes the date the full membership fee will be processed, and our contact details should you wish to cancel. Our policy is to allow cancellations at any time, we even publish our contact number on the payment descriptor to make it easier to contact us.

If you want us to investigate your complaint and provide you full details on how and when your mother signed up for the programme and agreed to the T&CS, please provide us with her full name and address so we can identify her record, along with her written agreement that we can speak to you in relation to her account. You can do so by sending an email to support@froogul.co.uk

Alternatively, if you wish to speak with someone, please call our member services team on 0808 281 4760

Oceniono na 5 z 5

Hand held pressure washer

Delivered as informed, pressure washer does a great job with excellent water pressure considering size. Recommended.

27 sierpnia 2026
Opinia niezależna
Logo JML

Odpowiedź od JML

Thank you for sharing your 5 stars with us.

Oceniono na 5 z 5

Great experience after being let down by another company!

Josh & Jake from the roofing team attended our property today to conduct a roof inspection as we had some concerns about a major leak. They ended up just fixing the roof on the spot for us which was a HUGE relief as another company had quoted a 6 month wait to complete the work (after we had to pay them a fee to inspect the issue). The final bill also came in SIGNIFICANTLY cheaper than the other company. We are so relieved to have the roof fixed so quickly and in only one visit. Josh & Jake, thank you so much! We have nothing but good things to say about JML as previous customers from the plumbing side can confirm their roofing branch is just as great.

2 września 2026
Opinia niezależna
Oceniono na 1 z 5

Bought the double zapper

Bought the double zapper, absolutely useless. Customer service ignore you when trying to organise returns and don’t let you leave a review on the product page. Terrible company and product

20 lipca 2026
Opinia niezależna
Logo JML

Odpowiedź od JML

Thank you for leaving us a review.
We do appreciate all types of feedback, positive & constructive. This is a good indicator on where we can improve as a company and will use your feedback to help with the service we provide moving forward.

Oceniono na 1 z 5

Avoid this company

Avoid this company. Purchased sunglasses and paid for postage. Definitely not as advertised Everythingsbout the advert was misleading and smaller than advert. When I requested a return and refund was advised to return at my own cost and via Royal Mail 2nd class and I was told in the post office this woud be £4.85. Don't waste your time. RN RMA183656....

1 września 2026
Opinia niezależna
Logo JML

Odpowiedź od JML

Thank you for leaving us a review.
We do appreciate all types of feedback, positive & constructive. This is a good indicator on where we can improve as a company and will use your feedback to help with the service we provide moving forward.

Oceniono na 4 z 5

Didn’t know if these glasses would be…

Didn’t know if these glasses would be any benefit but tried them out yesterday as it was sunny and I was really Pleased with them.There was a lot less glare from the sun reflecting off other cars and made driving a lot better.Well worth the money.

1 września 2026
Opinia niezależna
Logo JML

Odpowiedź od JML

Thank you so much for taking the time to share your experience with us

Oceniono na 5 z 5

PolaOptics HD…

I bought a pair of PolaOptics HD bifocal sunglasses from this company and they are truly brilliant I really cannot believe how good they are the company itself delivered their goods in good time and in good condition and I'm very pleased all round.

24 sierpnia 2026
Opinia niezależna
Logo JML

Odpowiedź od JML

Thank you for your lovely comments and continued support. We will make sure these are passed on to the whole team!

Doświadczenie Trustpilot

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