The staff were polite, courteous, and professional. They went above and beyond to help me, taking away a great deal of stress and making a difficult situation much easier to manage. Thank you for you... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
After several questions and replies about some of their products I would advise everybody not to purchase any electrical products from them. They only give you a 12 month warranty and then they will... Zobacz więcej
Purchased four NuYou Body Brushes (Battery-Operated) & replacement heads for Christmas gifts. Unable to rate the product now...but...lovely looking product, everyone deserves a pamper! From ordering... Zobacz więcej
Easy ordering system, quick delivery and good notification. I ordered 2 pill o pads for my husband and myself. They can be used in 3 different ways and make using our tablets comfortable. Would reccom... Zobacz więcej
Informacje dotyczące firmy
- Sklep z wyposażeniem domowym
- również w kategorii:
- Sklep AGD
- Sklep z kosmetykami
- Sklep z podarunkami
- Sklep z przyborami kuchennymi
- Sklep ze sprzętem do ćwiczeń
O JML
Napisane przez firmę
DISCOVERING GREAT IDEAS FOR OF 30 YEARS
We love discovering new ideas at JML and, for over three decades, our passion has been seeking out clever ideas to solve some of life’s little problems.
Founded in 1986 by John Mills, JML was run from the basement of his family house in Camden. Today, JML is still a family-owned and run business, with the same guiding principles of quality, value, and innovation that we had when we launched our first product, as we have now with over 2000 products sold across 50 countries, worldwide.
Our team of product developers search the globe for great ideas and creative solutions. From problem-solving gadgets to time-saving tools, our products help make everyday tasks, in and around the home, easier. All our products are rigorously tried, tested and developed in the UK to ensure they meet our exacting standards and surpass all British safety regulations and compliance standards.
From clever cookware and speedy-cleaning equipment to smart storage ideas and beauty hacks – we’ve got a product that is sure to surprise and delight anyone. And, with around 12,000 points of purchase across the UK, you can find some of our most popular products in your local Asda, Boots, Tesco, Wilko and Robert Dyas, as well as in many more stockists up and down the country's high streets and retail parks. Sold alongside our iconic video screen demonstration stands, JML products have been loved and trusted by retailers and shoppers alike for over 30 years.
Whether you shop with us in-store, on JMLdirect.com, or via our pioneering home-shopping channel and infomercials, we’re confident you’ll love your JML product. So much so, all our products are backed with a 30-day, no-quibble, money-back guarantee. If you don't love the product as much as we do, we'll give you your money back, no questions asked. What’s more, for peace of mind, all our products come with a one-year warranty.
Customer satisfaction is at the core of what we do. From finding products we think you’ll love, to helping answer your questions and resolving your problems, we're dedicated to offering superb service. It's one of the many reasons we have gained such a loyal customer following over the years and why we are still here today.
Our UK-based customer care team are on-hand 24/7 to help with customer queries. The nice ladies and gentlemen, (no automated call centres or bots here) in our South Shields' Contact and Distribution Centre, know our products inside out and they love a good chat too so if you need us, we are always here to help make shopping with JML, and using our products, as easy as possible.
We hope you enjoy shopping with us.

Shop Now: Kitchen | Health & Beauty | Home & DIY| Pets | Gift Ideas | Offers |
Contact
- Customer.Service@jmlgroup.co.uk
- Freephone 0808 206 0600
- JML Customer Services
- Unit 1 East Side
Port Of Tyne
Tyne Dock
South Shields
Tyne & Wear
NE33 5SP
- Unit 1 East Side
Dane kontaktowe
610 Chiswick Green, W4 5RU, London, Zjednoczone Królestwo
- 0800 031 9020
- customer.services@jmldirect.com
- www.jmldirect.com
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 18% z negatywnych recenzji
Zwykle odpowiada w ciągu 2 tygodni
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
In my considerd opinion
In my considerd opinion, "JML" is at the top of my on-line experiences, from the initial telephone contact, to the actual updates sent to us, and the delivery teams are ALWAYS on time and polite & very helpful.
We use this company, without fear of disappointment.
MANY thanks "JML" a very satisfying experience every time.

Odpowiedź od JML
Very prompt in their service i…
Very prompt in their service i received. It came exactly when I should have received parcel. An excellent service and the product I bought was excellent too. Met all my needs

Odpowiedź od JML
JML ROTORAZOR GARDEN MULTITOOL PRO
ROTORAZOR GARDEN MULTITOOL PRO
Item is extremely difficult to hold at the correct angle due to the lower connection rod being CLEARLY longer than shown in photos/video adverts.
Makes it potentially dangerous as you have to hold it awkwardly and cutting head often tilts up because of the awkward position.
Also does not have sufficent power to cut through items without stalling.
Waiting for response to my return request and whether JML will also cover postage as required under Sale of Goods Act.
The product is unfit for purpose and potentially dangerous. The length of the lower connector rod is far greater than shown in photos etc. This results in the user having to awkwardly hold the handle nearer their shoulder to allow the rotating head to be kept level with the ground, unlike being held more comfortable lower down as depicted in the photos and in videos. This angled position makes it difficult to properly control the device.
Under the Sale of Goods Act I am requesting return based on
1) failing to meet description in photos and videos,
2) Difficult to use in a controlled and confortable manner, and
3) representing a potential safety risk.
The product is therefore not fit for purpose.
Such returns are subject to refund of postage under the Sale of Goods Act.

Odpowiedź od JML
Brilliant product ,well-made and it did…
Brilliant product ,well-made and it did exactly what they claimed it would do which was fantastic ,fast delivery. Very impressed.

Odpowiedź od JML
Excellent Customer Services Response
My mistake led to an issue with my order. Customer Services were excellent. Friendly, professional and very prompt in resolving for me.

Odpowiedź od JML
I ordered the vacpack GO
I ordered the vacpack GO, the item arrived within the timescale given and left by the courier in safe place as requested.
I haven't used it yet but going by past products I have purchased from JML I am sure it is excellent.
Thank you!
Great service
It was very easy to order online the goods were delivered very quickly. The pillow pads are great these ones are for gifts.
Excellence No Question
Excellence No Question. Item was just what I wanted, arrived on time and in excellent condition. Quick and easy was the ordering on JML Website.
Recommended ????? YES ABSOLUTELY 👍👍⭐️⭐️⭐️⭐️👍👍
JML Double Zapper
I bought a JML Double Zapper Electric Fly Killer – a two-in-one bug killer – for £39.99 but it doesn’t catch any bugs or flies. It’s absolutely useless for the price.
When I phoned JML the service advisor was incredibly rude when we explained the item doesn’t work as advertised.
I wouldn’t waste your money on this product; fly spray works much better.

Odpowiedź od JML
I had already bought a shovel similar…
I had already bought a shovel similar to this and was therefore concerned that the one from you would be of equal or better quality. I was delighted when it arrived but it was indeed better than expected and I'm sure my friends will want to order one of the themselves. It arrived well packaged and was easy to assemble.
Great service and prompt delivery
Great service and explanation regarding the product. Prompt delivery and well packaged. Competitive pricing.
Product was dispatched and delivered…
Product was dispatched and delivered very fast,and in great condition.
Absolutlutly useless
Absolutlutly useless . Bought 2 believing the hype in the advert. Used it on several occasions with zero results. They collect a lot of dust without a zapped bug or fly in sight. Will be sending them back in their box,s.

Odpowiedź od JML
Excellent value
Excellent service from start to finish
Bought an extension pole and brush with water connector to clean up stairs windows and facials.
More than impressed easy to use a little heavy on the arms when fully extended but just took my time and a job well done.
If you use it twice it pays for its self.
Well pleased and would recommend it
Bought the sunlasses
Bought the sunlasses, three for two, they are brilliant. Very happy with purchase, price and fast delivery.
the instructions - lots of Small pictures and VERY small print
The goods took a bit longer to arrive than I expected. They seem to work OK but they are rather 'cheaply' made, in my opinion. One Big issue is the instructions - lots of Small pictures and VERY small print = should send these out with a magnifying glass to enable purchasers to read the instructions. Ask me in 6 months as to whether they are really any good.
Love the rotorazer apart from the…
Love the rotorazer apart from the actual power. Advertisement shows it easily cutting much thicker, more dense greenery than it actually can in my experience. Would be better with a more powerful battery I think.
Good products and pleasant delivery…
Good products and pleasant delivery people.
This gadget is worth its weight in…
This gadget is worth its weight in gold. I can’t really manhandle the bigger garden tools after a shoulder injury but the rotorazer does exactly what it says it will do . A little bit fiddle to put the wheels on but otherwise brilliant. Make sure you read the instructions to use the right blade for the right job. I do wish that there was a video on YouTube or something that shows you practically everything you can do.
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.







