Shrewsbury Store - Went into the store with a problem with a camera that had been repaired by Jessops. Despite being very busy, Michael looked into the matter very calmly, and called the service... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
The two people I dealt with at Jessops York were friendly and helpful. I paid my deposit and the lens was sent for checking and servicing. The lens was returned within a week fully operational after a... Zobacz więcej
The assistant went the extra mile in identifying suitable cameras for myself and my wife. One wasn't in stock at the shop and expected that I would have to order it online but when she found out they... Zobacz więcej
Amazing service. I ordered the films on a Friday afternoon, & they arrived the next morning. Less than 24 hours from order to delivery, & on a Saturday no less! At no extra charge! Unbelievable. My la... Zobacz więcej
Informacje dotyczące firmy
- Zakład fotograficzny
- Sklep z lornetkami
- Sklep fotograficzny
- Laboratorium fotograficzne
- Wywoływanie zdjęć
- Sklep z teleskopami
Informacje o Jessops
Napisane przez firmę
Jessops is a British photographic retailing company with stores across the UK. It was established in 1935 by Frank Jessop in Leicester, United Kingdom.
Shop a huge range of cameras, lenses, photography/videography accessories, drones, gimbals, printers, optics and more at Jessops. UK stock only.
Visit our Website Shop Cameras Shop Drones Shop Lenses Shop AccessoriesDane kontaktowe
Head Office, Network House, Globe Park, , SL7 1EY, Marlow, Zjednoczone Królestwo
- cs@jessops.com
- www.jessops.com
4,6
Doskonała
14 tys. recenzji
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Raphael in customer service was very…
Raphael in customer service was very helpful and was able to sort out my order (make some changes) so the camera could be dispatched in time for Christmas. Thank you
19 grudnia 2025
Opinia niezależna
Odpowiedź od Jessops
Dear James,
Thank you for your feedback.
We're delighted your order arrived before Christmas and we really appreciate your support in sharing your kind words.
Kind regards,
The Jessops Customer Service Team
Ordering was easy and delivery was the…
Ordering was easy and delivery was the next day.
13 grudnia 2025
Odpowiedź od Jessops
Dear Carol,
Thank you for your feedback - we really value you sharing your experience and we hope you're enjoying your new binoculars!
Kind regards,
The Jessops Customer Service Team
Traded in my old camera
Traded in my old camera for new one .Efficient service, very helpful, no qualms.
18 grudnia 2025
Odpowiedź od Jessops
Dear Sid,
Thanks so much for your feedback. We are delighted you found our trade-in customer journey so easy and efficient! We appreciate you sharing your thoughts.
Kind regards,
The Jessops Customer Service Team
The staff were very helpful
The staff were very helpful. I am an analogue man living in a digital world. I needed all the help I can get! The item I bought was a photo being made into a canvas picture frame, very pleased with the item & price, thank you
4 grudnia 2025
Odpowiedź od Jessops
Dear Steve,
Thank you for your feedback.
We pride ourselves on providing expert advice in friendly and helpful way so we're thrilled to hear that was your Jessops experience! Thanks for sharing your thoughts.
Kind regards,
The Jessops Customer Service Team
Customer Service
When I walked into Jessops last March, I didn't know what I wanted; I had a budget and some ideas about what I wanted to be capturing. A very helpful employee asked me about what I wanted to do with the camera and suggested a couple of different cameras which were within my budget, and I ended up picking the Canon EOS R100. It's been perfect so far and the experience in shop was second to none.
15 marca 2025
Odpowiedź od Jessops
Dear Malachy,
Thank you so much for taking the time to share your experience.
We’re delighted to hear that our Jessops London Oxford Street team were able to support you in your purchase. Providing friendly, knowledgeable advice in store is something we really pride ourselves on, so it’s fantastic to know it made a difference.
We hope the camera continues to be perfect for capturing everything you have in mind and we look forward to welcoming you back to Jessops again in the future.
Kind regards,
The Jessops Customer Service Team
Odpowiedź od Jessops
Dear Jonathan,
Thanks so much for sharing your feedback! We're so pleased you enjoyed an easy and efficient experience.
Kind regards,
The Jessops Customer Service Team
Excellent service at good price
16 grudnia 2025
Odpowiedź od Jessops
Dear Roger,
Thanks so much for sharing your feedback - we're thrilled you enjoyed our 5* service at Jessops!
Kind regards,
The Jessops Customer Service Team
The shop staff were very helpful in…
The shop staff were very helpful in selecting the item and arranging the ordering and collection
11 grudnia 2025
Odpowiedź od Jessops
Dear Peter,
Thank you for your feedback.
Our Jessops York team will be so pleased to hear they provided a 5* customer experience for you - thanks for sharing your kind words!
Kind regards,
The Jessops Customer Service Team
Odpowiedź od Jessops
Dear Joshua,
Thanks so much for sharing your feedback - we really appreciate it!
Kind regards,
The Jessops Customer Service Team
Helpful, friendly staff
I've been having issues uploading photos from my phone to online sites to create a photo calendar. I went into Jessops in Sauchiehall St, and was met by a lovely, welcoming team. I explained my issues and Lewis kindly helped me, and stayed with me the whole time to ensure my calendar was completed to my satisfaction (even asking me about boarders, styles, not something I would have considered). I would definitely recommend this store and staff
13 grudnia 2025
Opinia niezależna
Odpowiedź od Jessops
Dear Sarah,
Thanks so much for sharing your feedback - Lewis and the Glasgow Jessops team will be thrilled to hear your kind words!
Kind regards,
The Jessops Customer Service Team
Right product at the right price
Found the right product at the right price with a recognised company in the field of optical kit. Simple web site to negotiate and place the order. Delivery with a reliable courier. Very happy
11 grudnia 2025
Odpowiedź od Jessops
Dear Roger,
Thank you for your feedback - we really appreciate you sharing your Jessops experience and we hope you're enjoying your new binoculars.
Kind regards,
The Jessops Customer Service Team
Odpowiedź od Jessops
Dear David,
Thank you for your feedback - we'll be sure to pass on your kind words to our London Oxford Street team who will really value your thoughts.
Kind regards,
The Jessops Customer Service Team
Incredibly helpful customer service in…
Incredibly helpful customer service in the Leeds branch.
9 grudnia 2025
Odpowiedź od Jessops
Dear Mr Halliwell,
Thanks so much for your feedback - our Jessops Leads team will be thrilled to hear how helpful they were. We really appreciate your support and hope you're enjoying your new camera!
Kind regards,
The Jessops Customer Service Team
Odpowiedź od Jessops
Dear Dawn,
Thanks so much for your feedback and support!
Kind regards,
The Jessops Customer Service Team
The assistant was well informed and…
The assistant was well informed and guided us to the zoom lens which we hadn’t thought about, but turned out to be a good choice for what I want to do.
5 grudnia 2025
Odpowiedź od Jessops
Dear Martin,
Thank you for your feedback.
We're so pleased to hear our Jessops Kingston team were able to provide their expertise to help assist you in your purchase. We do hope you're enjoying your new lens and look forward to supporting you in the future.
Kind regards,
The Jessops Customer Service Team
Extremely poor communication – order cancelled without notice
I’m really disappointed with my recent experience with Jessops.
I placed an order for a Wacom Intuos Pro Small on 1 December at the Black Friday price of £179. I received the confirmation email but never got a dispatch notice or tracking number, even after the stated 5-working-day delivery window had passed.
When I contacted customer service, I was told the item would be dispatched over the weekend and delivered on Monday. Monday came and went with no delivery, no tracking number, and no further communication.
Instead, shortly after midnight on 9 December, Jessops refunded my order without any explanation. No email, no reason given, and no follow-up since. To make matters worse, the same item is now priced at £229, meaning I would have to pay £50 more due to an issue entirely on their side.
I’ve emailed again asking for clarification, but received no response at all.
Overall:
• No dispatch
• Incorrect delivery promises
• Order cancelled silently
• No explanation
• No customer service follow-up
A really disappointing experience, and I won’t be ordering from Jessops again unless this is addressed properly.
9 grudnia 2025
Opinia niezależna
Odpowiedź od Jessops
Dear Ming,
Thank you for your feedback, we really appreciate you sharing your thoughts as we are always looking for opportunities to improve our customer's experience.
We do sincerely apologise for the delayed delivery - December is an incredibly busy period with pressure on the industry from retailers through to delivery and mail companies. We do our best to adhere to delivery estimates however on very rare occasions, delays can occur.
Payment is only captured once orders are ready to be dispatched therefore your order was not cancelled - the pending payment dropped off until the order was ready to be dispatched on 10/12, when payment was taken.
We're so pleased to see your order was dispatched on 10/12 and was received on 11/12.
Kind regards,
The Jessops Customer Service Team
Mostly good service
The organisation for pick up and delivery of my item was well organised. However I had to chase with an email regarding post check of my item and final amount owed. Apparently the email sent did not get to me?
8 grudnia 2025
Opinia niezależna
Odpowiedź od Jessops
Dear Andrew,
Thank you for your feedback and we sincerely apologise for any inconvenience caused.
An error was made with the original email however I can see the team got back to you within 16 minutes following you chasing the quote up. Unfortunately, mistakes do happen on very rare occasions however we are so pleased the team corrected it as quickly as possible once we became aware.
Kind regards,
The Jessops Customer Service Team
Pretty dreadful overall
Pretty dreadful overall, only reason for a mark up is that you can at least contact them
Ordered a camera for circa £1500, a week later, 3 chases later, not dispatched (busy period), no updates via email, pretty disconcerting experience buying from what I understand to be a reputable business
Ordered from a competitor simply because they’ll actually send me the goods. What a bizarre experience from Jessops, can only assume business is so good that they don’t need to bother with little &1500 orders
8 grudnia 2025
Opinia niezależna
Odpowiedź od Jessops
Hello,
Thank you for your feedback.
We are always looking for opportunities to improve our service and customer experience therefore we're keen to investigate this further for you. We have requested more information including the order number so we can take a look into it and get back to you.
Kind regards,
The Jessops Customer Service Team
Simple to order and arrived without fuss
2 grudnia 2025
Odpowiedź od Jessops
Hello,
We're so pleased you enjoyed your Jessops experience - thanks for the feedback and support!
Kind regards,
The Jessops Customer Service Team
Could not be more helpful
Apologies cant remember the lady's name who assisted me with my camera purchase. She gave me so much info about the camera and showed me how capable the model was. Gave lots of recommendations. Further assisted me with payment options. She has gone above and beyond I would say, smiling throughout the process. TO ADD I really love the camera and lens as she advised!
28 listopada 2025
Odpowiedź od Jessops
Hello,
Thank you for your feedback.
Our Jessops Glasgow store will be thrilled to hear they were able to assist with their expert knowledge and friendly advice! We hope you continue to enjoy your new camera set up and continue to create new experiences and memories with it!
Kind regards,
The Jessops Customer Service Team
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
Dowiedz się więcej o innych rodzajach recenzji.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.