Jan Forster Estates Recenzje 66

Would give 0 stars if I could.

The company couldn’t provide us with a working toilet throughout our tenancy. Pinned the blame on us even though the plumber told us it was the unit.
Jan forster then wanted us to pay rent even tho we were living in a property with no toilet ! Having to work from home during covid times and use the toilets of local supermarkets! Zero response from the company zero resolution and they still have our deposit 1 month on from leaving with no one being in touch.
This company is the most incompetent, unprofessional company I have ever dealt with. We will be taking this further. If you want to have a hassle free tenancy use someone else.

Travelled 520 mile round trip to be given a 5 minute viewing on a property. Not advised of this when I made the appointment and when I phoned after the viewing they did not even offer an apology.

Excellent customer service from staff at Low Fell branch - really went above and beyond to speed things along

Totally dishonest company who does not implement their published policy.
As a potential renter, this company got me to jump through all of the hoops, providing all personal data in advance, agreeing the tenancy detail etc....but still would not allow the paying of a holding deposit. The aim: to keep all prospective tenants dangling by a hook for days on end without them having to make any commitments.

At the end, they told me i had not got the property because other applicants could move in earlier: completely wrong.

Advice to landlords: If you want to have happy prospective tenants, with a letting agent who is fair and honest, avoid this company.

Dishonest estate agent who lies to buyers about other offers to increase your bids. If you are considering making an offer on a house I would check to see if the house is listed under another EA first to avoid the hassle, if not be firm with them and try to deal with the seller direct

Speaking as a buyer, this is a good estate agent. The Tynemouth office worked hard for us, providing lots of leads and following up actively. The people we dealt with were friendly and efficient. The property descriptions seem fairly accurate although you have to realise they are working for the vendor. For example it might say “private rear yard” although it omits the bit about “but it’s shared with the upstairs flat”.
The photos are good and reasonably realistic. So when you get to the property you don’t feel too disappointed with the reality.
One of the better agents for the Coast area.