Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Great products, good value for money and high quality. On the rare occasion when things weren’t 100%, the customer service has been outstanding. Fast, super friendly and helpful replies that show the... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

JacVapour is simply the best! OK, so I can't claim to have tried all the online vaping shops out there but then I don't need to because I'm so happy with the quality of their products, the speed... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

A quick follow up review for the amazing JAC. My new mod arrived, but the screen was defective. I emailed and Duncan from the customer services team got back to me in less than five minutes! A replace... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

I only write reviews when something is outstandingly good or outstandingly bad. This falls into the first category. I love my new nicotine free puff box, it's so well designed and tastes perfec... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Sklep z e-papierosami i akcesoriami
  2. Sklep z e-papierosami

Napisane przez firmę

JAC Vapour is a British vape brand, selling it's vape devices and e-liquids directly through it's online store: www.jacvapour.com. Since their initial launch in 2010, the JAC Vapour team have grown the business to be a leader and prominent voice in the UK vape industry. They're proud to have introduced premium devices, all designed in-house, and provided premium e-liquids made in the UK. Today, it's still one of the only truly independent vape brands in the UK; privately-owned and managed. Compliance is a big part of the JAC Vapour proposition; all products being thoroughly tested, verified and registered. In recent years, the business has won government contracts, including supplying highly regulated pod vapes to the Scottish Prison Service.


Dane kontaktowe

4,7

Doskonała

Wynik TrustScore: 4.5 na 5

973 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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4,7

Wszystkie recenzje

(973)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 56

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Great Product & Customer Service

Been buying from JAC for years. Any problems have been very quickly resolved. Hints and tips are great. Clear Steam is my choice and I love it. I trust the JAC products completely for their rigorous testing and engineering. Great UK company.

16 października 2023
Opinia niezależna
Logo JAC Vapour

Odpowiedź od JAC Vapour

Glad to hear that you're a fan of our ClearSteam Vapourless range of e-liquid's, that's great news! :)

Oceniono na 5 z 5

Good quality products

Good quality products, delivered on time and in perfect condition

3 września 2023
Logo JAC Vapour

Odpowiedź od JAC Vapour

Glad to hear that you're a fan, that's great news! :)

Oceniono na 1 z 5

Never received items and customer…

Never received items and customer service was no help at all!

15 października 2023
Opinia niezależna
Logo JAC Vapour

Odpowiedź od JAC Vapour

Good Afternoon Steve,
I am sorry to hear you have not received your order yet and haven't had a great experience.
I have been unable to find your account details on our records.
if you email into sales@jacvapour.com I would be happy to look into this further and try get a resolution for you.

I apologise for any inconvenience caused.

Customer Service

Oceniono na 5 z 5

Fantastic service

Fantastic service. Fully understood my query and appeased with outstanding customer service. Been with jacvapour over ten years, always great for me. Thank you. 😊

12 października 2023
Opinia niezależna
Logo JAC Vapour

Odpowiedź od JAC Vapour

Glad to hear that we could help, that's great news! :)

Oceniono na 5 z 5

Great products and great service!

Purchased several vapes over the past few years from Jac Vapour. Only ever had one problem, and was resolved super quickly via email from customer support. Would recommend!

3 października 2023
Opinia niezależna
Logo JAC Vapour

Odpowiedź od JAC Vapour

Glad to hear that you're a fan of our range, that's great news! :)

Oceniono na 5 z 5

Amazing customer service

Amazing customer service. They went above and beyond my expectations in dealing with my problems.
I wish everywhere delt with their customers like these guys do.

26 września 2023
Opinia niezależna
Logo JAC Vapour

Odpowiedź od JAC Vapour

Thanks for your feedback, you're too kind! Glad to hear that we could get this one sorted for you, that's perfect! :)

Oceniono na 5 z 5

The thing I really love about JacVapour…

The thing I really love about JacVapour is their customer service. It’s rare that I do need to contact them, but on the odd occasion when I have I’ve always got a really quick reply from an actual person rather than a chatbot. Always very quick to help and sort out any issues, I have no hesitation in recommending them to anyone.

11 września 2023
Opinia niezależna
Logo JAC Vapour

Odpowiedź od JAC Vapour

Thanks for your feedback, you're too kind! Glad to hear that we could help, that's perfect! :)

Oceniono na 5 z 5

Outstanding experience

I had an outstanding experience with the customer service team. Duncan was incredibly helpful, patient, and responsive. I appreciate his dedication to resolving my issue promptly. Thank you for providing such excellent service!

5 września 2023
Opinia niezależna
Logo JAC Vapour

Odpowiedź od JAC Vapour

Thanks for your feedback, you're too kind! :)

Oceniono na 5 z 5

This company has outstanding customer…

This company has outstanding customer service. The puff boxes are my favourite vape experience please please please can we have a cola flavour 🙏🏼 😊

4 września 2023
Opinia niezależna
Logo JAC Vapour

Odpowiedź od JAC Vapour

Glad to hear that you're a fan of our Puff-Box range of Hybrid Vape Kit's, that's great news! The Cherry Cola pod's sound right-up your street! :)

Oceniono na 5 z 5

Excellent and speedy response

Excellent and speedy response from customer support, to deal with issues I had with some Puff Box pods. Replacement pods sent quickly. One very happy customer.

3 sierpnia 2023
Logo JAC Vapour

Odpowiedź od JAC Vapour

Glad to hear that you're a fan of our Puff-Box Hybrid Vape-Kit's, that's great news! :)

Oceniono na 5 z 5

Brilliant customer service

Brilliant customer service - always reactive and helpful and quick.
And top quality products too!!

2 lipca 2023
Logo JAC Vapour

Odpowiedź od JAC Vapour

Thanks for your feedback, you're too kind! Glad to her that we could help, that's perfect! :)

Oceniono na 5 z 5

Stock Shortages....

Always use JAC but recently constantly short of stock, VG 18mg Pure Menthol. Five stars otherwise.

Update since review and Duncan at JAC reached out and gave excellent support in resolving the stock issues. Now revised to 5 star service.

3 lipca 2023
Logo JAC Vapour

Odpowiedź od JAC Vapour

Glad to hear that we could get this one sorted for you, that's perfect! :)

Oceniono na 5 z 5

Consistently excellent service…

Consistently excellent service from this superior company. Jade was so helpful to me today in terms of refunding my delivery charge and amalgamating both my orders. Appreciate it!

20 lipca 2023
Opinia niezależna
Logo JAC Vapour

Odpowiedź od JAC Vapour

Glad to hear that we could help, that's great news! :)

Oceniono na 5 z 5

Excellent products and customer service

I've used the S22 series vape for many years (having been an analogue smoker for decades and now given up entirely) and it's perfect for me. The best thing about it for me, is that you can charge at the same time as vaping, so as I work from home on a laptop, it's great. However, the only thing to remember is NOT to over-tighten the tank to the battery, otherwise you won't get it off to change the coil or eventually replace the battery. Their customer service is second to none (ie. Duncan) and on the rare occasions I've needed assistance, they've got back to me immediately and either sent out a fast replacement or patiently supported me whilst helping resolve the issue.
If you want a reliable supplier for your vaping equipment or are new to vaping and need support and advice, go to JAC vapour!!

12 lipca 2023
Opinia niezależna
Logo JAC Vapour

Odpowiedź od JAC Vapour

Glad to hear that you're a fan of our SERIES-S22 Kit's, that's great news! As always, please do feel free to come back to us anytime - we're always more than happy to help! :)

Oceniono na 5 z 5

Ordered a vape kit which I was…

Ordered a vape kit which I was initially very pleased with, very good build quality. After a day of use the unit developed a problem. I contacted JAC and they were very helpful, (Duncan in particular). A couple of things were tried but to no avail... eventually the sales department said they would replace the component free of charge, which they did. The item arrived within 24 hours from Scotland to Chelmsford! JAC customer service is excellent... unlike so many other companies. Keep it up, a well deserved 5 stars! Steve Joslin

4 lipca 2023
Opinia niezależna
Logo JAC Vapour

Odpowiedź od JAC Vapour

Thanks for your feedback, you're too kind! Glad to hear that we could help, that's great news! :)

Doświadczenie Trustpilot

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