Ordered a centre brass door knob. Returned it along with another item as wasn’t the right fit (my fault I didn’t measure up properly). They issued a refund for the second item and a small note written... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Great value door handles. Ordered 4 sets for all upstairs doors. Extremely pleased with the quality. Fast dispatch too! One handle had the rose cover screwed too tight, emailed their returns team and... Zobacz więcej
Ive ordered 5 door handles, cheaper than anywhere else and really nice. I made a mistake on the initial order, I had to call and cancel and reorder., refund received. Customer service was excellent, I... Zobacz więcej
This was my second order from Ironmongery Experts and certainly won't be my last. The ranges available are fab, the prices very reasonable and I really appreciate the speedy delivery. Everything was... Zobacz więcej
Informacje dotyczące firmy
- Sklep z drzwiami
- również w kategorii:
- Ślusarz
Informacje przekazane przez różne źródła zewnętrzne
Knowledge - Experience - Reliability - Family business since 1992
Dane kontaktowe
470 Avenue West, CM77 7AA, Great Notley, Zjednoczone Królestwo
- 01376 557561
- tracey@ironmongeryexeprts.co.uk
- www.ironmongeryexperts.co.uk
3,7
Średnia
418 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 44% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 miesiąca
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Two pairs of hinges ‘n a couple ‘o latches please!
Purchased two pairs of hinges and two latches. Great prices, excellent communication, everything as it should be. This is the second time I’ve used this company and it won’t be the last.
29 grudnia 2023
Personalised door packs!
Looked on line. Was a bit unsure about what I wanted to order. Gave them a quick call and all was sorted for me so I had a set of personalised door packs.
Brilliant service.
Delivered promptly. Excellent. Need I say more!
28 listopada 2023
I have never received this order but or…
I have never received this order but or keeps asking me for review
Please tell me where my order is ?
28 listopada 2023
Odpowiedź od Ironmongery Experts
We haven't managed to find an email from you to our customer service team so if you can kindly do that, we will get this sorted for you. Please email info@ironmongeryexperts.co.uk
Brilliant products & swift delivery
Brilliant range of products, great website and swift delivery, highly recommended!
28 listopada 2023
Good products - but headache to deal with....
The products are good. I was happy with the quality, design and speed of which I got my products. However, It was majorly overshadowed by the customer service I received. It was just a shambles from the start - I had incorrect items sent out then scratched items and they did try and sort it quickly - but then more incorrect items came and more scratched.
It definitely got resolved in the end but it was a long journey. I also have found now I have received all the correct things the communication has completely stopped. I had some follow up questions and they have gone unanswered. That is why I am giving this company 3 stars - if you have the patience the products are GOOD!
7 listopada 2023
Opinia niezależna
Quick delivery competitive prices
29 października 2023
Great product range and efficient…
Great product range and efficient delivery service.
29 października 2023
It felt as though the customer mattered here
I was trying to source a specialist latch for an old door online and have to say that Dean at Ironmongery Experts was exceptionally efficient and helpful, with a strong sense that his mission was to find what I needed.
In the end, I decided to go down another route with the door but would have no hesitation in returning to this company if needed.
6 listopada 2023
Opinia niezależna
Helpful advice and timely shipment.
30 października 2023
Top class and very fast delivery
30 października 2023
Good to do business with.
Quality, attractive product delivered promptly and on time. Nice to know companies like this exist.
30 października 2023
Very efficient service from placing an…
Very efficient service from placing an order to delivery. I received the products in good packaging and exactly what I expected.
30 października 2023
Received what I ordered which is rare…
Received what I ordered which is rare for alot of companies these days
28 września 2023
Superb experience
Superb experience. The delivery was great but the true test comes when something goes wrong. The product in the box was not right (not the fault of Ironmongery Experts). They responded immediately to my email and I received the replacement less than 24 hours later. Brilliant!
18 października 2023
Opinia niezależna
Cross seller,do not explain that what…
Cross seller,do not explain that what you want to order they do not have, although they let you pay for it and then have to wait for it to be sent to them and then it will be sent to you
28 września 2023
Odpowiedź od Ironmongery Experts
Hello Nick
Apologies for the delay, you received the item you ordered on the 4th working day, you should have received on the 2nd working day. Unfortunately we do not stock every single product here, and we would call you if it is out of stock with our supplier. Although we do carry high levels of stock on a lot of items.
Thanks
Good quality products for the money and…
Good quality products for the money and fastest delivery I ve ever received ordered midday Thursday and they arrived the next day,will be using this company again,many thanks
28 września 2023
Refund promised and not implemented
Ordered a handle on 2nd September heard nothing, sent email chasing up and finally got a response stating that the item was out of stock and a refund was promised and would be processed that day Monday 16th September, Now 2 days later and no refund. Shocking bad customer service for both not performing the refund for out of stock items straight away and still not processing my refund after the date promised. Advise look elsewhere
2 września 2023
Opinia niezależna
Odpowiedź od Ironmongery Experts
Hello Anthony, the refund was made on the 21st September. There was some internal miscommunication which we apologise for. This has now been rectified. Thanks
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
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