I bought a sofa and footstool from this company. It took 16weeks to deliver and when it arrived the sofa was damaged and the footstool was the wrong material. I sent photos of the damage and was told... Zobacz więcej
Reakcja na opinię
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Zobacz, co mówią recenzenci
We placed a large order for a number of items , the first part was delivered although it took lots of chasing. The second part of the order which was a sofa had a leg which had broken off. We notif... Zobacz więcej
Reakcja na opinię
I ordered a shelving unit and it was delivered within a week. The delivery was tracked so I had a delivery window which was accurate. The unit was really well packaged and looks amazing. Couldn’t b... Zobacz więcej
Reakcja na opinię
A1 Service..!! Dealt with Tam in the Sheffield branch who was very professional and not a 'pushy salesman'. Bought the Urban Ceramic table with 6x Roma chairs and all delivered within the suggested... Zobacz więcej
Reakcja na opinię
3,5
Średnia
81 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 60% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Top notch…
I recently purchased a coffee table from Interior Envy and had a great experience overall. The design is stylish and modern, and it fits perfectly with my living room décor. The quality of the table feels solid and well-crafted, especially considering the price point.
The ordering process was smooth, and delivery was timely with good communication throughout. Everything arrived well-packaged and in perfect condition.
5 kwietnia 2026
Opinia niezależna
Odpowiedź od Interiorenvy
Thank you so much for your wonderful review! We're thrilled to hear that your new coffee table fits perfectly in your living room and that you’re happy with both the design and quality. We always aim to make the ordering and delivery process as smooth as possible, so it’s great to know you had a seamless experience. Enjoy your new table, and we look forward to helping you with more stylish pieces in the future!
Avoid!!!
I ordered a coffee table for £589 on 1 November 2025. On 10 November 2025, I emailed sales and asked if there was any issue with the coffee table as I had not received any delivery date. On 19 November 2025 I emailed sales again at Interior Envy noting I received no acknowledgment of my order in accordance with clause 1.1 of their terms and conditions despite taking payment from me two weeks before. I advised I no longer wished to place my order and to request a refund. They called me on 20 November 2025 claiming they would call back next week with a delivery date but they lied and I stupidly fell for it. I emailed again on 29 November and requested a refund. No reply. It is now 2 April 2026 some 5 months later and no coffee table, no refund and no communication from the store whatsoever. I have been ripped off and £589 is not a small amount of money to lose. Please note I have kept a photo of the estimated delivery date that I relied on when I ordered the item. Stating something is estimated as 7 to 21 days on your website is very misleading when 5 months later you have still not delivered it! I would not have placed my order with you if your website had been honest about delivery. I also have kept the emails I sent to your sales team although you never replied to me by email. You just called and lied to me. I guess you don't want to put a lie in writing. Paying £589 and receiving nothing in return is not even remotely funny. It is a lot of money and to not communicate with me for this length of time is a pretty callous attitude towards customers. They posted a response on another review (6 Feb 2026) stating they don't ingore customers or requests for refunds. Another lie. They have ignored my emails and my two refund requests! And in case you are wondering my emails were polite requests for a refund and I have not shouted at anyone at the store!
1 listopada 2025
Opinia niezależna
I recently purchased a Darwin 3seater…
I recently purchased a Darwin 3seater from this store online. Taf was indeed very polite and helpful while I was awaiting my order. I received it today. And I have to say the quality is top notch , delivery was fast. Thanks Interiorenvy
18 marca 2026
Opinia niezależna
Odpowiedź od Interiorenvy
Thank you so much for your kind words! 😊
We’re really glad to hear you’re happy with your Darwin 3-seater and that everything—from ordering to delivery—met your expectations. Taf will be especially pleased to hear your feedback!
Enjoy your new sofa, and thank you again for choosing Interior Envy 🛋️✨
I recently purchased a 3-seater sofa…
I recently purchased a 3-seater sofa from Interior Envy and had a really positive experience overall. The ordering process was simple, the website was easy to use with clear images and descriptions, and delivery arrived within the expected timeframe with good communication throughout.
The sofa looks great in my living room and feels well-made, with comfortable fabric and supportive cushions that work well for both relaxing and entertaining. It offers great value for money, and while more customization options would be nice, I’m very satisfied with my purchase and would happily recommend Interior Envy.
17 marca 2026
Opinia niezależna
Odpowiedź od Interiorenvy
Hi Mac Cloud ,
Thank you so much for taking the time to share your experience—we really appreciate your kind words!
We’re delighted to hear that you found the ordering process smooth and the website easy to use, and that everything from communication to delivery met your expectations. It’s great to know your new 3-seater sofa is not only looking fantastic in your living room but also providing the comfort and quality you were hoping for.
We also appreciate your feedback on customization options—this is something we’re always looking to improve, so it’s really helpful to hear.
Thanks again for your support and recommendation—it truly means a lot to us. If you ever need anything in the future, we’d be more than happy to help!
Warm regards,
The Interior Envy Team
Very happy all round with this order, product and delivery
Decent website with good pictures of the recliner chairs I was looking for. I ordered 2 Dallas Leather Recliners and was very pleased when they came, as they were exactly the same colour of the pictures on line which can be a problem when ordering furniture on line.
The recliners are excellent quality in every area, good leather, even colour, very good stitching and very supportive. The recliner action is very smooth and not much pressure is required to push back once reclined.
Great service from the staff at Interiorenvy, and the delivery company was on time and very helpful with the part assembly of the recliners
Very happy all round with this order, product and delivery
13 marca 2026
Opinia niezależna
Odpowiedź od Interiorenvy
Thank you so much for your kind review! We’re really pleased to hear that you’re happy with your Dallas Leather Recliners and that they matched the colour shown online. We know ordering furniture online can sometimes be tricky, so it’s great to hear they met your expectations in both colour and quality.
It’s also lovely to hear your feedback about the comfort, smooth recliner action, and the leather finish. We take great care in choosing products that are well made and supportive, so your comments mean a lot to us.
I’ll be sure to pass on your kind words to our team and the delivery company as well — they’ll really appreciate it. Thank you again for choosing Interior Envy, and we hope you enjoy your recliners for many years to come!
Best wishes,
The Interior Envy Team
Arranged an exchange - good customer service
We ordered a piece of oak furniture online which when it arrived wasn't the shade of oak we expected so we contacted the store and arranged to return it to the store. At the store we were shown the different shades of oak and Taf organised an exchange for us. He was very helpful - good customer service. We have now received the new item from their warehouse which we are pleased with, good solid piece of furniture, very well packaged.
2 marca 2026
Opinia niezależna
Odpowiedź od Interiorenvy
Thank you so much for taking the time to share your experience. We're really glad Taf was able to help you find the right shade of oak and arrange the exchange smoothly. Customer satisfaction is very important to us, so it's great to hear that you're pleased with your new piece of furniture and that it arrived well packaged and in great condition.
We truly appreciate your feedback and hope you enjoy your new furniture for many years to come. If there's ever anything else we can help with, please don't hesitate to get in touch. 😊
Beautiful tv unit
Beautiful tv unit, very good quility, thank you tariff, for making sure everything turned out good and my item was delivered.
12 marca 2026
Opinia niezależna
Odpowiedź od Interiorenvy
Thank you so much for your kind words! We're really glad to hear that you’re happy with your TV unit and the quality. It was our pleasure to make sure everything went smoothly and that your item arrived just right. If you ever need anything else, we’d be more than happy to help. Enjoy your new piece! 😊
Taf and his team offered a great…
Taf and his team offered a great choice, service and were so helpful in choosing our chairs and the delivery was very prompt. Thank you!
28 lutego 2026
Opinia niezależna
Odpowiedź od Interiorenvy
Thank you so much for your kind review! We're really pleased to hear that Taf and the team were able to help you find the perfect chairs and that you were happy with the choice and service provided. It's great to know the delivery was prompt too. We truly appreciate your support and hope you enjoy your new chairs for many years to come!
AVOID
I ordered a simple blanket box from Interior Envy and the delivery was delayed. I then tried to cancel the order having phoned their office was told someone would contact me. This never happened but thankfully the box was delivered.
Upon opening it was clear the box was badly broken but given my previous customer experience felt sure I would have a problem getting a full refund.
Sure enough after two e mails (including images etc) over a week ago I have received no response.
I appreciate this could have been a delivery issue but what is clear they have little or no customer service.
As I have not received a response my next option is to contact my Credit Card company, but given my experience I would advise against ordering from this company.
I will continue to update this review
26 lutego 2026
Opinia niezależna
Odpowiedź od Interiorenvy
We are disappointed to read this review as it does not accurately reflect the situation.
Firstly, the order in question was delivered, despite the delivery delay you mention. As with any furniture delivery, delays can occasionally occur with couriers, but the item was ultimately delivered successfully.
You state that you sent two emails with images over a week ago and received no response. We have carefully checked our inbox and records and cannot find these emails. If emails are not received, unfortunately we cannot respond to them. This can sometimes happen due to spam filters or incorrect email addresses being used.
At no point have we refused assistance or a resolution. If an item is genuinely damaged in transit, we deal with this in line with our customer service policy and arrange a suitable resolution once the issue is reported and evidence is received.
It is therefore concerning that a public review advising others not to order from us has been posted before giving us a fair opportunity to investigate or resolve the matter.
Interior Envy supplies a large number of customers and we pride ourselves on both the quality of our products and our service. If you do have a damaged item, please send your order number and photos of the damage to sales@interiorenvy.co.uk and we will review the matter promptly.
Great experience
Great quality products, delivered to the schedule promised. The staff in store were always helpful and never pushy.
They were very clear on lead times for the products, our expectations were met.
Couriers were friendly and careful. Yes, I would use Interior Envy again.
23 lutego 2026
Opinia niezależna
Odpowiedź od Interiorenvy
Thank you so much for your kind review! 😊
We’re really pleased to hear that you’re happy with the quality of your products and that everything was delivered as promised. Our team always aims to be helpful without being pushy, so it’s great to know that came across during your visit.
Clear communication and reliable delivery are very important to us, and we’re glad the couriers took good care when delivering your order.
Thank you again for choosing Interior Envy — we truly appreciate your support and look forward to helping you again in the future!
Amazing company
We brought the 3 seater and cuddle chair from the sully range in charcoal grey . Taff the store manager went above and beyond to help us . The furniture arrived yesterday sooner than the timeframe which we were so happy about . The delivery service was also great . Would highly recommend this company . They are very professional and all for a great price . Thank you
4 marca 2026
Opinia niezależna
Odpowiedź od Interiorenvy
Thank you so much for your lovely review!
We’re delighted to hear that you’re happy with your Sully 3 seater and cuddle chair in charcoal grey. I’ll be sure to pass your kind words on to Taff — he’ll be really pleased to know his help made such a difference.
It’s also great to hear the furniture arrived earlier than expected and that the delivery service met your expectations. We always aim to make the whole experience as smooth as possible from showroom to home.
Thank you again for choosing us and for taking the time to recommend our company. We hope you enjoy your new furniture for many years to come!
Best wishes,
The Interior Envy Team
Brought an amazing leather italian sofa…
Brought an amazing leather italian sofa from here a couple weeks ago and couldn’t recommend more. The recliner works perfectly and it is one of the comfiest sofas i’ve ever tried! The quality of the leather is impeccable and the service was amazing. The sales manager Taf was extremely helpful and I recommend anyone to support this lovely family run buisness!
2 marca 2026
Opinia niezależna
Odpowiedź od Interiorenvy
Thank you so much for your kind words! We’re absolutely delighted to hear how happy you are with your Italian leather sofa – especially knowing it’s one of the comfiest you’ve ever tried 😊
It’s great to hear the recliner is working perfectly and that you’re impressed with the leather quality – we pride ourselves on offering premium pieces that are built to last.
Taf will be thrilled to read your comments as well – we’re so pleased he was able to help you find the perfect sofa.
Thank you again for supporting our family-run business, it truly means the world to us. We hope you enjoy your sofa for many years to come!
Terrible company to deal with
Terrible company to deal with. Very poor customer service, product wasn't delivered after a month from ordering. False promises made that never materialised. Avoid!!
1 lutego 2026
Opinia niezależna
Odpowiedź od Interiorenvy
We are sorry to read this review, however the comments made here do not reflect the experience we aim to provide our customers.
Many of our items are made to order, and while we always provide estimated delivery timeframes, delays can occasionally occur due to production schedules or courier logistics. These factors are sometimes outside of our direct control, but we always try to keep customers informed where possible.
We also take customer service very seriously, so it is disappointing to see statements suggesting otherwise, particularly as we have supplied many customers successfully and work hard to resolve any issues that arise.
Unfortunately, without an order number or further details it is difficult for us to investigate the situation you have described. We would welcome the opportunity to look into this properly and clarify what has happened.
Please contact us directly at sales@interiorenvy.co.uk with your order details and we will be happy to review the matter and assist you.
Interior Envy Sheffield
I bought a sofa and a mattress from the interior envy Sheffield branch. The best purchases I could have made for my new house. Needed to keep my sofa in storage as my property wasn’t ready and this was no trouble at all (whilst I appreciate this was annoying for the branch, it was no issue for them and reassured this with me)
Such friendly staff- Personable, chatty and really helpful when making the right purchase.
Would HIGHLY recommend to anyone!!!! Thankyou so much again :)
13 lutego 2026
Opinia niezależna
Odpowiedź od Interiorenvy
Hi Megan,
Wow – thank you so much for such a lovely review! 🤍
We’re absolutely thrilled to hear that your sofa and mattress have been the perfect additions to your new home. That’s exactly what we aim for at Interior Envy Sheffield – helping our customers find pieces they truly love.
It was honestly no trouble at all keeping your sofa in storage while your property was getting ready. We completely understand how stressful moving can be, so we’re just glad we could make that part a little easier and give you some reassurance along the way.
Your kind words about our team mean the world to us. We pride ourselves on being friendly, honest and helpful (with a good chat thrown in!), so it’s fantastic to know that came across during your visit.
Thank you again for choosing Interior Envy and for taking the time to recommend us – it really does make a difference for a local Sheffield business like ours. If you ever need anything else for your home, you know where we are 😊
Wishing you lots of comfort in your new home!
The Interior Envy Team 🛋️
Odpowiedź od Interiorenvy
Thank you for shopping with us .
Kind regards
Interior Envy Team
Odpowiedź od Interiorenvy
Thank you for shopping with us . Really appreciated .
Kind regards
Interior Envy Team
Extremely Stressful and Disappointing Experience
I placed an order with Interior Envy for a table.
From the outset, communication was difficult. I dealt with an extremely rude, aggressive man who shouted at me. My order was significantly delayed and only progressed after I repeatedly chased it. I was later informed that the item had not initially been ordered as expected, and delivery was also mishandled and delivered to the wrong address then taken away.
When the table eventually arrived, it was in a damaged condition and not of an acceptable standard. Unfortunately, it did not arrive in time for the event for which it had been purchased, which was very upsetting.
Although I ultimately received a refund, the overall experience caused considerable inconvenience and stress.
As a result of the handling of this matter, I issued a county court claim. Judgment was entered in my favour. During enforcement, there was confusion on my part regarding the correct legal entity. I am now taking advice and whether to pursue the matter against the appropriate company.
This review reflects my personal experience and the factual position as I understand it.
16 listopada 2025
Opinia niezależna
Odpowiedź od Interiorenvy
While there was a delay with the order, the issue was addressed as soon as it was brought to our attention. When the customer reported concerns with the table, we arranged prompt collection of the item and issued a full refund without hesitation.
We categorically refute any suggestion of aggressive or inappropriate behaviour. Interior Envy prides itself on treating customers respectfully at all times.
As the matter has since involved legal proceedings, and given there appears to be confusion regarding the correct legal entity, it would be inappropriate to comment further in a public forum.
We remain confident that we acted responsibly and resolved the matter promptly once raised.
I recently purchased two leather reclining chairs
I recently purchased two leather reclining chairs on 30/01/26, and I couldn’t be happier with the entire experience. From start to finish, the customer service was excellent.
My order was delivered exactly as promised, and I received it right on the stated date, which I really appreciated. The chairs arrived in great condition. They’re comfortable, stylish, and feel like great quality.
I also want to say a big thank you for the amazing discount that was offered, and I’m genuinely pleased with the value I received.
Overall, a smooth and satisfying purchase; highly recommended!
30 stycznia 2026
Opinia niezależna
Odpowiedź od Interiorenvy
Thank you so much for taking the time to leave such a wonderful review — it really means a lot to us.
We’re delighted to hear that you’re so happy with your leather reclining chairs and that everything from the ordering process to delivery went smoothly. Knowing the chairs arrived on time, in great condition, and met your expectations for comfort and quality is exactly what we strive for.
We’re also very pleased that you felt the discount offered gave you great value — that’s always our aim.
Thank you again for your recommendation and for choosing Interior Envy. If we can help with anything in the future, please don’t hesitate to get in touch.
Kind regards,
The Interior Envy Team
Good quality
Good quality, beat my expectation, (Darwin fabric corner sofa is really nice)
4 lutego 2026
Opinia niezależna
Odpowiedź od Interiorenvy
Thanks for the great feedback! We’re delighted that the Darwin fabric corner sofa exceeded your expectations — it’s a lovely choice. Hope you enjoy it for years to come!
Ordered a nest of tables on 16th Jan
Ordered a nest of tables on 16th Jan. As of today I have raised a card dispute with my bank as the goods are yet to be received. I have tried contacting via the email address on receipt, got no reply. The message service on the website and got no reply, so tried Facebook messanger and got an automated reply until I stated they aren't returning my messages. They then contacted me and explained they had staff off sick. So I asked when I would be receiving my goods and agreed a date at which it was suggested that I then re chased them a few days before delivery was due to check it had been dispatched. This is poor customer service. I wouldn't recommend them at all as I don't trust I would even receive my goods so have then tried to contact to just get a refund and surprise I can't get thru on Facebook or via calls
6 lutego 2026
Opinia niezależna
Odpowiedź od Interiorenvy
Thank you for your review. We’re sorry to hear you’re unhappy, however we’d like to clarify a few points as the timeline in this review is not accurate.
The order was placed on 15th January 2026. As clearly stated at checkout and on the order confirmation, this item is made to order with a lead time of up to 14 working days. At the time the dispute was raised, this timeframe had not been exceeded.
Once contact was made, we explained that we had experienced short-term staff sickness, which delayed our response — we apologise for this. A delivery timeframe was discussed and remained within our stated lead time.
The customer has since been fully refunded. We do not ignore customer messages or refund requests and are always happy to resolve concerns directly.
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