INFURN.com 

I work with furniture/design brands and have PR relationships with many of the best interiors publications and blogs. I've been looking forward to receiving my bench since ordering in December 2013, and am very disappointed to see that delivery has been delayed without reference to when to expect my bench.

Irrespective of any possible offering of delivery they may offer as a result of my displeasure, I will be cancelling my order immediately and if I don't receive my £299.23 refund within a maximum of 30 days, I will take every conceivable legal and whistle-blowing action that I have at my considerable disposal, and BELIEVE ME, I will be tireless and unrelenting.

I don't want a boiler plate response to this post-- the best thing you can do for me is to refund my monies back to my card immediately.
____
UPDATE (May 9):
This is an update to make everyone aware that I requested a refund, which they said they would do within 30 days. The policy on their site states that this is to receive the goods back and check their condition, but as I was never sent anything in the first place, I'm not happy to wait.

I've emailed them every day to notify them of how much time has passed so that they are fully aware that I will be taking action against them beginning on the 31st day. They have not responded, as their terrible record indicated that they would not.

The customer service is appalling.
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UPDATE (May 14):
This is to let everyone know that after 14 days I received my refund!! YAY!

I e-mailed them CONSTANTLY, emailed the Guardian, and I contacted my bank the other day. I emailed every email address I could find for them nearly every day.

The name on the refund says "Refund as Advised," so I'm not 100% if it's them or the bank, but I'm just assuming it came from Infurn.

I'm very happy to recover the funds, but I wouldn't advise anyone else to purchase through them. It was a hellish experience and I was sick when I discovered all of these reviews.

Good luck to everyone!

Kan kun anbefale at man ikke handler der.

Og når skaden så er sket, så sørg for at gøre indsigelse via din bankforbindelse.
Jeg har i flere måneder forsøgt at få penge retur for den vare de aldrig har sendt til mig, men 2 dage efter at der var indsendt indsigelse til banken, kom pengene retur.

Men i første omgang:
HOLD DIG LANGT VÆK FRA DEM !

Nach der Bestellung erhielt ich kein E-Mail mit einer Bestellbestätigung. Bevor ich also Geld irgendwohin einbezahlte, habe ich versucht nochmals mit der Firma Kontakt aufzunehmen. Es kam dann eine E-Mail mit einer Nr. Case: #00060670. Und daraufhin nichts mehr. Nie mehr. Gibt man auf Goodle "infurn betrüger" ein, erhält man jedoch einige Artikel. Misstrauen lohnt sich immer. Wenigstens ein Bisschen.

Jeg har bestilt et sofabord, hvilket jeg gjorde i god tro hos Infurn juni 2013. De informerede mig om, at der ville gå ca. 3 måneder, hvilket jeg til at starte med syntes var lidt ærgerligt, men noget jeg godt kunne acceptere. Da det blev oktober og leveringsdatoen ramte kalenderen, kom der ikke noget sofabord og jeg hørte intet fra dem. Ingen mails, ingen opkald eller ligende. Jeg måtte selv skaffe mig adgang til en ny login kode til deres hjemmeside, som fortalte mig at de havde rykket leveringsdatoen med en måned. Da november kom, skete der igen ingenting og leveringsdatoen havde De nu rykket til februar 2014. Jeg forsøgte at ringe til dem for at annullere min ordre, da min tålmodighed var ved at være opbrugt. Her fik jeg personligt i telefonen at vide, at min ordre ville komme i marts/april 2014. Til dette sagde jeg, at dette ville være den sidste leveringsfrist jeg kunne acceptere ellers ville jeg gerne annullere ordren. Dette informerede jeg dem også om i en mail. Jeg har ikke hørt noget fra dem siden, til trods for at jeg har 'bestilt opkald fra dem'. ringet til dem og sendt dem mails. Jeg håber de snart kontakter mig, så jeg kan få annulleret min ordre og gå igang med at se efter et sofabord et andet sted. Jeg kan ihvertfald på det kraftigste kun advarer mod at handle hos Infurn, hvilket jeg vist ikke er den første og eneste der kan. Med 'ærgrelige' hilsner Jesper Bøgmose Hansen

Jeg bestilte vare for 9 måneder siden, de lover og lover men har altid en ny undskyldning, de svare kun i starten og lige pludselig høre man ikke noget,det er det største fup firma jeg nogen sinde har handlet med, de sku stoppes med det samme det sku ikke være lovligt at behandle folk på den måde.

Kan ikke anbefales herfra, de lover en masse, men der sker intet.
((((( Hold Afstand )))))

Im Juni 2013 habe ich einen Charles Eames Chair und eine Arne Jacobsen-Tischleuchte bestellt, als Liefertermin wurde Oktober genannt. Natürlich wurde nichts geliefert, der Termin immer weiter verschoben. Erst als ich Druck aufgebaut habe, wurde im Dezember die Leuchte geliefert, der Stuhl sollte dann garantiert! im Januar kommen. Als dann wiederum! Lieferschwierigkeiten angegeben wurden, habe ich die
Bestellung gecancelt. Man sagte mir die Rückzahlung von 299.- innerhalb von 30 Tagen zu (was auch schon ein langer, praxisunüblicher Zeitraum ist) - und wen wundert es: bislang ist kein Cent auf meinem Konto eingegangen. Trotz wiederholter Aufforderung. Werde mich jetzt an den internationalen Verbraucherschutz wenden.

Bestilte varer i November. De skulle bli levert iløpet av 16-18 uker. De ringer og beklager forsinkelsen og sier varene er på vei. Vært i kontakt med flere som har fått servert samme historie av Infurns kundekonsulenter. Har ikke fått tilbakebetalt beløpet innen 30 dager, selv om jeg har det skriftlig fra Infurn. Nå har jeg politianmeld firma, samt sendt klage til Forbruker Europa. INGEN MÅ BESTILLE VARER FRA DETTE FIRMA

Det er den værste købsoplevelse jeg nogensinde har haft! 2 gange har jeg bestilt og den ene gang gik der næsten 9 mdr, før jeg fik min bestilling, og nu er der gået 6 mdr, og jeg har endnu kun set, at leveringstiden hele tiden bliver forskudt.

Spørger du mig tror jeg de er svindlere og bedragere, og jeg synes ikke det er rimeligt de beholder pengene i SÅ lang tid uden at sende produktet, og som noget helt andet tror jeg de driver virksomheden fra Spanien for at undgå lovgivningen. Jeg forstår slet ikke hvordan virksomheden overhovedet kan overleve med så dårlig service, især ikke når jeg kan se jeg bestemt ikke er den første med så dårlig en oplevelse. De burde da få afskaffet nuværende leverandører og få sig nogle, der er pålidelige - det bør vel ikke være så kompliceret.

Jeg bestiller ALDRIG derfra igen! Jeg betaler hellere dobbelt op for en vare leveret til tiden. 9 mdr er jo helt forrykt!

I ordered an acrylic coffee table September 2013. After not receiving the table within the 18week delivery time I asked for a refund. I received an email saying that the money with be reimbursed within 30days. This did NOT happen. I emailed to contact the company multiple times and occasionally they replied saying that they will chase their finance department. I have since contacted Infurn many times trying to chase my refund and I have received no replies or actions. It is a total disgrace and I am at my wits end. I would certainly not recommend this company.

It has been 6 months since I placed my order for 4 dining chairs and have contacted customer service multiple times and only once has someone sent me a short and snippy email back. I have now sent an email requesting a refund, and we'll see if they respond to that. I so wish I had done my research before I ordered for this sorry excuse for a company. The way they practice business is deceitful and shameful. If I don't get my refund soon, I'm afraid legal action is the only next step.

Efter 11 månaders väntan och ett antal ursäkter/lögner överenskoms att pengarna skulle lämnas tillbaka senast inom 30 dagar - det är nu 4 månader sedan.
Jag är uppenbarligen inte den enda kunden som behandlats på liknande sätt av detta företag...

I made an order of 6 Verner Panton chair the 7th of July 2013. I dod not realise that there was a 10-12 week delivery time. Anyway i waited and I waited and I checked my delivery time and until today there is absolutely no delivery done. The most interesting thing is that on my order page it say that two chairs are on its way. Its been like this for almost one month. It say Your order 0009900002L1775240 has been received in our warehouse and its shipping documents are now being registered. For detailed information on its shipping, please visit this site again 24 hours later. I visited the page over and over again and it just inform me that two chairs are in the warehouse and will be delivered. The funny thing nothing is happening. Its been like this for almost a month now. I have already bought other chairs and I expect INFURN as a serious company will return my money SEK 5.624 to my VISA card. If they will not return the money I must contact my lawyers in Spain and ask them to act against INFURN and make them bankrupt. I am hopeful however that they honour their commitment in their website. INFURN write this in their terms --- If we fail to handover the promised high quality item to the shipping carrier after the second post-production, you have the right to cancel the order by the end of the 34th week from the day of your initial purchase. ----
I made the order the 7th of July 2013 and now its the 27th of April so its more than 34 weeks after the order was placed. The funny thing is that the terms give me the right to cancel my order but will they return my money.

To finish this review, I strongly recommend you not to buy from INFURN no matter what they promise. The delivery may not take place or you may risk your payment. There is other suppliers that can ship the goods you like.

All the best
Mikael from Sweden

haben ein sofa bestellt und sofort innerhalb von wenigen tagen ordnungsgemäß widerrufen, geld wurde von der master card abgebucht. seit nunmehr neun !!! Monaten verspricht uns die forma die Rückzahlung des Geldes, viele emails, nichts ist passiert. nun haben wir den betrug bei der mastercard angegeben und hoffen, hier unser geld von über 1000 euro zurückzubekommen.

also Hände weg, auch wenns auf der webweite alles professionell aussieht. das sind Betrüger!!!!!!

This is an updated Review from my initial review, just to brief everyone on the harsh facts and reality about this excuse of a company.

I purchased a designer table & 4 chairs and 2 paintings from this company in Sept 2013. Upon placing the order, I realised the table's delivery date was 4 months from the purchase date. Surprised at the delay, I requested a call back from the company. This was at a time when they responded to my callbacks because at this present time all callbacks I have logged have been ignored.
So I received 2 paintings in Oct 2013, thinking nothing of it, I decided to wait it out for the table.
I logged into my Infurn Account in Jan 2014 (the expected delivery date), to be met with a further delay by 1 month to Feb 2014. I complained but decided to wait it out.
I logged into my account in Feb 2014, to be met with another apologetic note stating another delay until April 2014, at which point I cancelled my order and demanded a refund on the 18th February 2014. I received an email from 1 of their employees stating my refund would be processed within 30 days.
Approximately 70 days later, I still have not received a refund despite, a worker in their company called [Name] who replied to my 1st review on TrustPilot, clearing stating the refund was being processed. Her response to my initial review was 30 days after my cancellation of the order. 30 days is the stated period they have outlined for all refunds to be processed.
It is now 70 days +, no refund is processed. This is all to familiar story which I have read about this company. Everything I have stated above is factual. I have logged numerous callback requests in recent weeks. Infurn are not responding to these now.
This is absolutely disgraceful behaviour for a company to operate under.
And the biggest joke about this is that I work in IT. Oh dear if only I had done my research! :-(
Legal action is currently being taken

J'ATTENDS LA LIVRAISON DE MA TABLE EILEEN GRAY DEPUIS 6 MOIS.....

I ordered a design chair from this company in Nov 2013, money was immediately withdrawn from my credit card and shortly after the was a note in my user account (never any direct mail) that delivery time was exceeding 10 weeks. Once I noticed what mistake I had done from horrible reviews on the web and frustrated customers in Norway I immediately cancelled the order when 10 weeks had been exceeded, according to Infurn's terms stated on their website (cited: 'you will not be able to cancel the order until the minimum (thus 10 wks) period of delivery time has been exceeded'). I also requested to be contacted from them, which they did, telling me that I had to wait until 18 weeks had been exceeded, hence inconsistent with their given terms. After 18 weeks I cancelled the order again and asked to be contacted, which they did telling me it was ok and I recieved a mail confirming this. This was 6th of March and after 30 days I complained again and was contacted telling me it should be transferred asap, however nothing happened. According to other customers I doubt my money will ever get refunded, so now I have prepared formal complaints the the official institutions in Norway dealing with this and I ADVICE EVERYONE IN THE SAME SITUATION TO DO THIS WITHIN 3 MONTHS (in EU, Norway 4 mnths) to be able to possibly get your money refunded from your bank (if credit card used). I notice that Infurn now have started pushing weekly mails to customers with ads and offers, my question to Infurn is: Why don't you instead use your money to refund civil victims like us aiming to do professional business, and use your work force to keep customers satisfied? Learn from eBay and professional web-companies and understand that you will never survive as a web-based company treating customers like this. Shame on you.

J'ai commandé le 17 juillet 2013 deux lampes, j'ai été avisé de la date de livraions initialement prévu pour Novembre 2013.
Sans aucune communication la date a été reportée de quelques semaines et depuis tous les mois, cette date est repoussée de 4 semaines environ.
J'ai contacté le service après vente au mois de février, précisant clairement que si ma commande n'était pas livrée la semaine du 31 mars 2014 comme indiqué je demanderais le remboursement de ma commande.

Lorsque je me suis connecté fin mars pour voir le statu, la date avait été reportée encore une fois, sans la moindre communication, j'ai donc fais une première demande de remboursement qui n'a pas donné suite. Le service après ente ne me donne aucune réponse écrite, proposant uniquement des rendez-vous téléphonique où ils s'excusent du retard etc. mais toujours acune lampe et aucun remboursement en vue 9 mois après la commande.

J'attends toujours un remboursement de leur part...

Je ne recommanderais clairement pas ce site.

Jeg bestilte stole i november sidste år. På min interne side stod der at de ville blive leveret d. 27/2. DE BLEV IKKE LEVERET- ej heller var der nogen der kontaktede mig om at de ikke kunne levere til tiden!!! Jeg bad dem ringe til mig og jeg har snakket med mange forskellige meget søde og flinke UNGE mennesker der kun lover at de kommer----- JA MEN HVORNÅR- det kan de ikke sige kun mange dårlige unskyldninger om at de var sendt tilbage ved en fejl!!!! Så talte jeg med en ung pige som LOVEDE mig at de nu var på vej og vi vil få dem senest onsdagen inden påske. dvs. d. 16/4. vi har ikke set skyggen af dem.De har ikke ringet .De har ikke kunnet give mig et fragtnummer trods det, at de sagde at de var afsendt. DET VIRKER MEGET MYSTISK og man stoler ikke på dem mere. SØRGELIGT.


Ydermere så har jeg fundet ud af, at det står med småt at man ikke kan annullere ordren før der er gået 34 uger ------34 uger HVORFOR mon 34 uger - det er jo et halvt år, hvor de kan har MINE penge !!!!!!!!!!

Det er bare ikke iorden UNFURN !!!!!!




nu har vi juni og jeg venter stadig på mine stole------------------------------


bestil aldrig møbler eller andet på infurn---------------------------

de holder på dine penge!!!!!!!!!!!!!!!!!!!!!!!------------------------------ de har nu haft mine penge i 7 mdr.................



DET ER IKKE OK INFURN

AFTER 1 YEAR OF WAITING FOR A CHAIR AND 2 LAMPS FOR A TOTAL AMOUNT OF ALMOST 800 EUROS, WE ASKED FOR A REFUND OF OUR MONEY. THIS WAS PROMISED TO US WITHIN 30 DAYS. UP TO NOW, I HAVEN'T SEEN ANYTHING ON MY ACCOUNT. IF THIS MATTER IS NOT SETTLED WITHIN A WEEK, I WILL GO TO LOCAL POLICE TO FILE A COMPLAINT.