Very nice bioethanol fire basket. It blends in well to our fireplace and looks as though it was always there. I got 5 hours of fire from 1l on the Anya with it fully opened which felt like a good amou... Zobacz więcej
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Zobacz, co mówią recenzenci
Thought a long time about buying a bio fuel burner and was worried it wouldn’t be as good as the pictures look. Took the plunge and bought the Bredon- it is AMAZING!! Real flames, toasty vibes, even s... Zobacz więcej
Very good quality build. Solid cast iron makes the fire very stable. Easy to fill but not too easy to see the fluid level when you're pouring in the biofuel. Gives a lovely background heat rather than... Zobacz więcej
Initially had a problem, but company sorted it out very quickly, class product , does exactly what it says on the tin 👌
Informacje dotyczące firmy
Informacje przekazane przez różne źródła zewnętrzne
At ImaginFires we exclusively design and manufacture stylish Bio Ethanol fireplaces. Whether you require a contemporary or more traditional style fireplace, we have the solution for you. Our fireplaces are all compliant with the European Standard EN/BS 16647 and come with a one year warranty and free delivery as standard.
Dane kontaktowe
20-22 Wenlock Rd, N1 7GU, London, Zjednoczone Królestwo
- 01443 203994
- support@imaginfires.com
- www.imaginfires.co.uk
4,8
Doskonała
3 tys. recenzji
Zaprasza klientów do wystawiania recenzji
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Odpowiada na 100% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 24 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
an idea
the Howden body could do with a pair of rrecessed finger holds near the top to aid moving it
23 stycznia 2026
Odpowiedź od Imaginfires
Thank you for your review I will pass your comments onto the team.
My fire was delivered before expected…
My fire was delivered before expected date and well packaged. I did not receive the free fuel. One email and this was resolved the next day. The fire is very good quality and looks amazing! I would highly recommend this company.
3 lutego 2026
Opinia niezależna
Odpowiedź od Imaginfires
Happy to hear we were able to resolve the missing fuel quickly and you are enjoying your fire.
Brilliant customer service
Brilliant customer service. Had my fire for 5 years now and required a fuel box change. Customer service was great!
19 stycznia 2026
Odpowiedź od Imaginfires
Glad we were able to solve the problem for you quickly.
Odpowiedź od Imaginfires
Thank you for the 5 star.
Consistent good service for a repeat customer
I have had a bioethanol fire for about 7 years. It was supplied by Imaginfires and continues to give hreat pleasure (as well as heat). I only intermittently need to renew my stock of fuel, but each time I do the service is quick and efficient. As a repeat customer it is gratifying to be treated with such consistent good service
12 stycznia 2026
Odpowiedź od Imaginfires
Thank you for your continued support we really appreciate it.
Maintaining the flame.
I order my supply of fuel,and the communication from Imagine fires is always excellent,letting me know when my dilivery will be made.
12 stycznia 2026
Odpowiedź od Imaginfires
Thank you for your feedback. We're delighted everything went smoothly from order to delivery.
Fast delivery and great customer…
Fast delivery and great customer service when i needed it. We were recommended Imaginfires from a friend. They did not disappoint. I would highly recommend then. Love our fire.
14 stycznia 2026
Odpowiedź od Imaginfires
We appreciate your feedback. It’s wonderful to know we lived up to your friend's recommendation. We take great pride in our service and are glad you’re enjoying your Hampton fire.
Odpowiedź od Imaginfires
Thank you for 5 star.
Very good service
Very good service. The fire came very quickly once ordered. Easy instructions. The fire doesn’t actually kick out that much heat as it is small but it looks good, and fits nicely where it needs to be.
5 stycznia 2026
Odpowiedź od Imaginfires
We are thrilled to hear delivery was quick and you are enjoying your Anya fire.
Does what it says delivery is…
Hassle free with ordering delivery is quick bottle last a fair amount of time with good heat and odour free with no mess
5 stycznia 2026
Odpowiedź od Imaginfires
Happy to hear you are loving our low odour fuel.
Odpowiedź od Imaginfires
Thank you for the 5 star.
Fantastic product
Fantastic product, delivery updates were on point and very easy to install and set up.
12 stycznia 2026
Odpowiedź od Imaginfires
Delighted to hear you're happy with the Kendal fire and our service.
Odpowiedź od Imaginfires
Happy to hear delivery was quick and easy.
It’s perfect for what I wanted and it gives me the extra heat for my living room and looke very stylish.
I chose it because it’s very stylish and give me that real fire experience and the extra heat is perfect
21 stycznia 2026
Odpowiedź od Imaginfires
Thank you for your lovely review.
Fire okay but the free pack of…
Fire okay but the free pack of Bioethanol liquid that they send has a really nasty chemical smell. A shame as we were quite excited by the arrival of the fire. Will try a different liquid from a different company. Disappointed
17 stycznia 2026
Opinia niezależna
Odpowiedź od Imaginfires
Apologies if you are not happy with the fuel. Please drop us an email with your original order number to support@imaginfires.com
Take your money but don't deliver the product
I ordered my fire on the 8th Jan 2026 and the product was marked as in stock, here I am 21st Jan no idea when I might actually receive my fire. I tried emailing their customer service and got no reply so tried phoning them, and the automated message said they couldn't take my call and I should email as this is the quickest way to get answered. This falls well short of the service I expect from a supplier who has £900 of mine and cant even keep me informed of how my order is being progressed. Note to self, check trustpilot before spending hard earned money on product you may never receive. They must spend more time apologising on here than they do communicating with customer before they need to complain!
21 stycznia 2026
Opinia niezależna
Odpowiedź od Imaginfires
Hi Caroline
Further to our telephone conversation this morning apologies if you did not notice the Burford has been out of stock and only available to pre order since early November 2025. We are still on track for delivery beginning of February.
However if you wish to cancel your order for a full refund please email us
support@imaginfires.com
Quality bioethanol fuel
Have always bought our fuel from this company
Might be more expensive than elsewhere - haven't checked in too much detail as trust that their fuel keeps our fire in good service
Excellent delivery times & fuel lasts exactly as should
5 stycznia 2026
Odpowiedź od Imaginfires
Thank you for your continued support we truly appreciate it.
Customer service is excellent
Customer service is excellent. Had a problem with damaged box and one of the bottles. Emailed customer services and they replied within 10mins and sent new order out straight away. Will definitely be ordering from them again.
5 stycznia 2026
Odpowiedź od Imaginfires
Delighted we could resolve things fast and you received the replacement fuel quickly. Thanks for the lovely feedback.
Odpowiedź od Imaginfires
Apologies for the Trustpilot review request, they do not allow for back orders sorry.
We are still currently on track for February delivery. The couriers will be in touch with the Delivery details.
Thanks for your continued patience.
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