Icelandair Recenzje 

Yep, they’re bad in every way. I missed my connecting flight 70% them, 30% me but they don’t care.
Then they cancelled my return flight so I had to pay $1500 on the spot to get home. Makes Spirit Airlines look good.
The worst part, they don’t care!

Utterly dismal. From the weaponized incompétence of the gate agents to the pathetic ryan air style ads, absurd tiny cups of coffee, and nickel & diming every last thing, this airline seems to be begging to go under. Never again.

Icelandair had a barely staffed check-in at a major NYC international airport. Tuesday, July 28, 2026 there were only two people who ended up checking in two customers that took nearly an hour. Then one of the two employees went on break with a full line of people waiting to check in. With security, the delays and uncertainty of the weather, Icelandair made my experience stressful and made me feel unwelcome. This is the SECOND time I have had this experience in three years. They owe paying customers more at one of the US’s most used airports. I would ask for a credit but based on charging people on the plane for a soda, Icelandair might need the money.

I am filing a complaint against Icelandair regarding their failure to honor a written commitment made to me following a flight cancellation on a round-trip itinerary that began and ended in the United States (Newark, NJ).
My return flight, Icelandair flight FI301 (Faroe Islands to Keflavik, Iceland), was cancelled on July 8, 2026 due to weather, with the rebooked flight also cancelled on July 9, 2026. At the time of cancellation, Icelandair sent a written message committing to reimburse accommodation costs up to €180 per room, plus related expenses, if I was unable to reasonably return home — which was the case. I submitted documented expenses through their claims portal, but Icelandair denied the claim citing EU Regulation 261/2004's inapplicability to my itinerary. I do not dispute that regulatory point, but Icelandair's own written commitment was made independently of that regulation, with no such condition attached. I have followed up multiple times (7/12, 7/21, and a final notice) without a substantive response.

This airline is terrible in many different ways.
No meals were given on the long haul flight, drinks and snacks are not complimentary and are over priced.
Very long delay while waiting to take off, airline staff were quite rude in the airport in Iceland.
Suitcase was destroyed... Wheel was broken and it was torn open, with zip missing and the lock completely gone. All clothes and belongings were soaking wet with some damage. My suitcase turned up on the baggage carousel wrapped in what looked like plastic wrap with tape and some of my clothes hanging out of the top and bottom of it.
I made a complaint in the airport I arrived at, they logged a complaint and forwarded me the details to get in touch with Iceland air to provide proof and explain in further detail.
I made the complaint once I had images of the damages and had nothing but problems with the airline about the damages caused, emailing back and forth for 6months because they wanted more and more information even though they had proof included that they needed in the first email. They would not cover damages to the things that were broken or cover anything I needed replaced all they did was offer little compensation for the suitcase as they determined that couldn't be fixed, there was absolutely no way of saving the suitcase.
I would not recommend this airline, even if you have problems they have very little interest in helping with the situation. I am disgusted by their customer service and I will tell everyone to avoid this airline at all costs.

Disgusting company! I think they will start charging for the air soon!
They charged me 130$ for my carry-on I used for years, even though I was able to fit my luggage in their measure box, saying "it's too tight"
@icelandair is a scam!!

I had a very disappointing experience with Icelandair. A missed connection caused by the airline left us with over $400 in unexpected expenses. Despite months of emails, phone calls, and online chats, we have received little more than delays and vague responses, with no resolution. Mistakes can happen, but poor customer service and a lack of accountability are much harder to overlook. Based on our experience, I cannot recommend Icelandair.

Icelandair "AI" telephone system
1. absolutely sucks ... the menu system and the long pauses need reworking = it's crap ... probably the worst I've experienced in quite some time :(
2. customer service (answering telephones) significantly understaffed = waiting >90minutes
3. why do I have to wait > 5 minutes 30 seconds before getting the option for a call back
4. why do I have to wait yet another indefinite amount of time because the customer service headset wasn't working properly and she couldn't hear me

Hello , recently I used this airline and I though the service was a bit poor due to the fact that the airline did not provide no blanket ( inside the airplane was very cold due to the ac) but also because there was a $5 charge on the AirPods to watch a movie when usually many airlines company provided them for free of charge. I was a bit disappointed

Niet te bereiken.
Alles wat je kan bedenken kost extra en is niet terugbetaalbaar als je wegens ziekte tijdig cancelt.

Med vores hjemrejse rejste en islandsk sportforening. Ved gaten spillede de høj musik og opførte sig provokerende over for andre gæster der bad dem skrue ned. Intet personale reagerede. Ombord på flyet var gruppen spredt ud over hele flyet hvilket betød at der blev råbt og skreget, folks sæder blev skubbet og sparket i ryggen. Intet personale reagerede.

Icelandair Cost Us a Vacation Day, a Hotel Night, and $5,000 — Then Blamed Us
Booking reference: 2417735142
Our trip fell apart before we’d even started. On July 18, we flew Icelandair from Baltimore to Keflavik with a connection to London Gatwick — a connection Icelandair itself scheduled with only 1 hour 10 minutes to clear passport control and reach the gate. Delays and an overbooked flight turned that tight window into a missed connection, and our group ended up stranded overnight in a hotel lobby — costing us a full day of our planned trip before we’d even reached our destination.
Then, on July 25, on our flight back from London to Keflavik, we arrived at bag drop 1 minute after the cutoff due to a traffic accident on the highway — completely outside our control. Despite being checked in online already, Icelandair refused to accept our bags, and instead of rebooking just that one segment, they cancelled our entire remaining itinerary — including our return flight from Keflavik to Baltimore on July 29.
When we called to fix it, we were told we needed to book an entirely new, full-price itinerary just to get home — no partial fix, no consideration for the circumstances, no flexibility for a 1-minute miss caused by a documented accident. We had also purchased Icelandair’s own cancellation protection, confirmed at booking for all passengers, but they denied our claim, saying missed flights simply aren’t covered — even one caused by a traffic accident.
End result: Icelandair’s own scheduling turned a connection into a missed flight and a lost vacation day, and then their policies turned a 1-minute bag drop miss into a ~$5,000 bill just to get our group home. Their “protection” product offered no protection when we actually needed it.

I paid extra for a preferred seat. Halfway thru the flight the flight attendant MOVED me into a different seat (back of the plane near the exit - very cold and uncomfortable) because a couple beside me had an infant who was fussy and they did not purchase a separate seat for him. THEY SAVED MONEY BY NOT OPTING FOR A SEAT FOR THEIR INFANT AT MY EXPENSE.. I wasn't offered a refund for my preferred seating, nor was I upgraded or even apologized to. Really Icelandair?!
I am a travel coordinator in a large company in Eastern Ontario. Needless to say: no one from our company will be flying with IcelandAir as long as I work there.

This airline is awful on so many levels. Their website and almost all emails are in unintelligible Icelandic. They constantly nickel and dime you and charge you even for soda on board. Their systems are sketchy not allowing check in or giving incorrect information. Onboard entertainment was broken. And no on board device charging. They are not cheap, yet provide low budget service. Book with someone else.

⭐⭐⭐☆☆ (3/5)

Our family has now flown Icelandair round-trip between the United States and Europe, and the experience was a mix of excellent service and disappointing shortcomings.

Our outbound Saga Premium flight was fantastic and showed us why people speak so highly of Icelandair. The cabin crew was professional, the food was excellent, and it truly felt like a premium experience.

Unfortunately, our return trip was very different. We purchased Saga Premium upgrades for our family of four, but shortly before boarding in Paris we were informed that our seats would not receive the Saga Premium meal because of a catering issue. Instead, we were offered only the Economy meal choices, and from what we observed, our family was the only Saga Premium group affected. That was extremely disappointing after paying for a premium product.

We were also surprised that there was no Saga Premium lounge available at Paris Charles de Gaulle, despite lounge access being one of the reasons we chose the upgrade. In addition, we didn't learn that our bid for a Saga Premium upgrade on our Keflavík to New York flight had been unsuccessful until very late, leaving us without enough time to make alternative meal plans before departure.

Our connection through Keflavík was also stressful. Several flights arrived at nearly the same time, resulting in very long passport control lines. We had to rush through the terminal to make our connecting flight. While I understand passport control is operated by the Icelandic authorities, better coordination during peak arrival periods would improve the experience for connecting passengers.

I do want to recognize the Icelandair employees we encountered. The gate agents, flight attendants, and other staff were courteous and professional throughout our journey. My disappointment is not with the frontline employees but with the overall premium experience and the lack of recovery when several advertised benefits were unavailable.

I would fly Icelandair again because I know how good the airline can be based on our outbound flight. However, I hope they improve consistency and communication so that every Saga Premium passenger receives the experience they paid for.

Booked a flight months out using Flex - so dates could be changed. A month prior to flight tried to rebook dates. Can’t be done on App robot keeps telling to do online. Finally though to clerk. Takes info then tells me there is a fair adjustment. On my $1,300 London- Vancouver $1,000 plus. So Flex means will fleece you later? Never again. Icy Service Air more appropriate.

Nice easy check in and flight. Everything was very smooth and we got extra assistance when required.

I must say, this was a direct flight, that's why we chose Icelantic Airlines. I've never heard of an airline, and overseas flight, charging for drinks! That was absolutely disgusting. I have some overseas many times, no more charged for a drink. And usually you get a basic meal included. The water was free! Disgusting!

Rejse til Island 24/6-3/7.
vi var stor flok der skulle afsted.?oplevede stor hjælpsomhed ved bestilling af billetter og god information før afrejse.
Rejsen gik helt som planlagt.