Iceland Recenzje 

Customer service is dire.....surely customer service managament should fight to want to give timely sound experience and support when things go wrong.

There should be weekly (10 day) targets for addressing complaint cases such as mine, and where there are delays a simple email to customers would save alot of trouble.

Nearly a month for them to send out to me an envelope to return a defected food item for inspection. Was told envelope was sent out over 2 weeks ago, and on 18th informed it would be sent out, however it was confirmed today it has not been processed.

Horrific customer service tried to buy a 3 for 10 myprotein gym meals which I have bought several times. There was a clear sign stating it was a 3 for 10 promotion. At the till after speaking to the manager apparently only 1 of the 5 or 6 different variations was included but clearly the teller or manager didn’t have a clue. No effort to make me happy. Just told that was it so sorry and have a nice day. Useless.

OElms water 6 pack, 2 litre was 2.50. Manager cancelled my order. I rung up,he said its cause of the draught. It now sells 8 bottles 4.00,single,90 p,but not in packs and it cost more.HE LIED. SUTTON IN ASHFIELD STORE. They also charge 1.70 for bagless delivery,so its not free delivery anymore. I cant store single bottles. I could with 6 packs. No more iceland shopping for me,iam disabled,small kitchen. Paying to pack myself into bags too.

Buxton iceland, today i was trying to get in. Working young guy came to the door. Very rudely told me they are shut. I replied "oh I thought it was open till 6pm" very abrupt goes on to say, WE HAVE HAD A FLOOD! like I should of known about it. Fumming

Why is there no zero star rating?
I have been in touch with Iceland in regards to a scam that they are carrying out in Luton. You order you items, they say you qualify for Free Delivery when you spend over a certain amount, you do this, the receipt comes, it states Delivery Free, then when you check there is an add unlisted cost off £3.00 and over on the bill. Beware of tour bill, check your receipt carefully. I didn't and they have scammed over £13 in unstated charges.

Was meant to have a delivery last Thursday it never turned up, rang Customer Service as it had said delivered which was a lie. It’s now Monday and after three calls still waiting for my refund, I’m done now with Iceland, disgusting service.

Just received delivery. Ordered at 3:30pm and got slot for 5pm to 7pm today. I received it at 6pm by Jack the delivery driver who was lovely, kind and patient. I am really impressed with the service and the quality of the groceries I ordered. I received 18 of 18 items without substitution.

I won’t be using Iceland again. I placed an order for next day delivery the following morning between 8-10am. That morning I received a text to say there were operational issues, meaning delays in deliveries but it would be delivered that day.

At midday I rang the customer service line and spoke to a man with a foreign accent who told the there was a 2 hour delay in receiving orders. I had give the order number and was not told anything to suggest at that time that I wouldn’t receive the order.

By 4pm, still no delivery so I rang again. I got through to someone in South Africa who spoke on broken English. She spoke to the local Iceland and told me that they’d said the order had been cancelled by phone by me that morning! I advised that it hadn’t. She really didn’t know what to do after that and I’m not sure she even understood what myself or the people she supposedly spoke to at the local depot told her. I was very concerned about breach of data protection issues and that someone had apparently phoned up and cancelled my order but due to her poor communication skills and lack of English skills, it could have been anything. She just kept saying she didn’t know how it had happened (how did she think I felt?!) She assured me that she’s issued a refund. The whole call was extremely stressful.

I’m very angry; mostly that Iceland aren’t employing competent staff who are English speaking and who understand English. Also, I would like to know who rang up and cancelled my order as no one apart from me knew I’d placed the order and it certainly wasn’t me that cancelled it. I have been using Iceland delivery for many years and they have been superb, but today has given me great cause for concern and I will no longer be a customer.

Disgusting service, can't even count how many times they have sent me EXPIRED food, last order I got was on 22nd and the three loaves of bread were all best before 21st. Hopefully I get my money back.

Shocking service utterly useless second online order hasn't been delivered CANNOCK ICELAND won't be using these clowns again

I am writing to express my frustration with Iceland’s current approach to substitutions on online orders.
When items I have ordered are out of stock, you send substitutes that I do not want. I then have to refuse these items with the driver and afterwards go through the process of claiming a refund. This happens regularly and has become a real inconvenience.
It would be much better if Iceland offered a simple “no substitutions” option when placing an order online, as many other supermarkets already do. Being forced to deal with unwanted items and then chase refunds every time is making online shopping with you unnecessarily difficult.
I have been a regular customer, but the ongoing hassle is now making me seriously consider taking my custom elsewhere.
I would appreciate it if you could look into improving this process, either by introducing a clear no-substitutions preference or by making the refund process automatic when items are returned with the driver.
Not happy customer.

I had 20 pounds in my account and couldn't afford my groceries but found out that Iceland accepted PayPal and it made the stress of not getting my food completely go. I got a slot for Saturday and everything arrived on time and well wrapped with a friendly dleivery driver. Couldn't be happier that I managed to get my shopping and it was a smooth experience thank you

Waited in 2 hours and the order didn’t arrive. Had to call for a refund

Just had a delivery from Iceland.
Where the delivery guy was rude to my daughter and refused to help her bring up the shopping.
His name is Paul and likes being rude to women.
Telling my daughter she better get down and get the shopping while being on his phone to his girlfriend.
Since we've started having our shopping delivered from a different store there is always a problem.
Ive rang and made a complaint and only gave 1 star so I could write this review.
Disgraceful service from iceland

I had a home delivery on Monday evening 17th August I had a pack of 50 slices of ham when I went to use it on Friday i realised it was out of date it said use by the 19th .
I called the store and although they agreed that it was unlikely that we could use all that ham in that short window they still refused to offer me any alternative.
I don't expect it to last for ever but their policy is apparently one and a half days so if your getting a home delivery then you can expect to get everything that's going OUT OF DATE
Well done Iceland you have excelled yourselves

Great service at Iceland worksop. Online order great polite service worksop store management and staff allways polite and very helpful 😀

Went on a Tuesday to take advantage of the 10% offer. Having spent nearly £70 and scanned my card and said my 10% offer for over 60’s please didn’t realise till I loaded the shopping into the car and viewed my receipt they hadn’t applied the 10%
So I returned to the store and asked if they could give me the discount, the reply was no you should have seen the amount on the card reader that’s your fault not ours. Not having my glassed at the time till I got to my car did I realise. Even the manager said sorry can’t help you with that so I just said that’s fine and given their attitude and poor customer service I said you can’t have it all back then and refund me. Did that and went elsewhere, won’t be going back there again.

I went into Food Warehouse and purchased 3 packs of Lamb chops.They were on top shelf I put them in my trolley with out noticing I had chosen Mint instead Plain. At the till I put them in an ice bag with an ice pack. Took them home where I noticed mistake and took them back to swop them. It took me a while to contact a staff member who told me to get the ones I want and take to the till. I queued at the till then was passed on to another member of staff who then waited for a manager to ok swop. He declined saying it had been over 15 minutes saying it was store policy. No notice of this is posted in store. Considering products are left on trolleys for ages before being placed in the chillers I think I was treated badly.

I’m disabled & rely on home delivery for my food shopping.

Today I had a £91.74 Iceland grocery delivery booked between 12:30pm & 2:30pm. Nothing arrived, yet my account showed the order as delivered.

I first contacted Iceland Customer Care at 2:39pm. Their own ePOD system showed there was no delivery photograph, & they were unable to get through to the Rawtenstall store. I was told the store would be emailed & I was assured that my shopping would still be delivered today.

By 5:34pm I still had no shopping, no new delivery slot & no update, so I tried ringing the Rawtenstall store myself. Nobody answered. I called Customer Care again at 5:35pm.

During that second call, I explained that the first adviser had told me my delivery was guaranteed for today. The second adviser said she was “not quite sure why” I had been told that, because Customer Care still had not managed to contact the store & were waiting for a response to their email, which could take up to 24 hours.

I explained that I had spent the last of my money on this food shop, had no food in & had not eaten all day.

The adviser confirmed that Iceland themselves could not get through to Rawtenstall, apologised, & said she would raise a formal complaint about the store not answering calls. She also said she would keep trying to contact them & even try to find another number.

It is now just after 6pm. My original delivery slot ended more than three & a half hours ago. I have called Customer Care twice, tried the store myself, Customer Care have repeatedly failed to get hold of the store, & Iceland’s own adviser has now raised a formal complaint about Rawtenstall not answering their phone.

I still have no shopping, no confirmed delivery time & no further email.

What makes this worse is that I was specifically assured earlier that my food would be delivered today, only to be told hours later that Iceland could not actually confirm when it would arrive.

Iceland knew I am disabled, had no food in & had spent the last of my money on this order, yet I have simply been left waiting with no idea whether my shopping is even coming tonight.

Completely unacceptable.

i have been a loyal customer of many years, not now. this week some of my delivered goods were very unsatisfactory. the bread was one day off of the day before expiry and the milk had a 3 day expiry date and was un-usable on opening. i rang the store, very unhelpful, then i rang customer service, was told to take photos which i did and i have only been credited with the milk refund. if iceland can afford to lose loyal customers over the price of a wilburtons loaf that says it all for me. will happily shop elsewhere from now on