1st time brilliant! 2nd time readybfor holiday ruined my hair. Cut too short hacked and didnt use product or style my hair just hacked at it and said use product! Will Never use again. Dont bother tex... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Email updates has been excellent, but did get an automated email saying product in cart will expire soon after I had completed and paid for order.... Maybe because I ordered from NZ? Made me bit nervo... Zobacz więcej
Reakcja na opinię
I find the website easy to locate what I am looking for. The secure payment process is easy. When ordering outside of my country I feel a greater risk on my side is taken. My first order was acknow... Zobacz więcej
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I had a good experience with this company. The price was very good, I was updated about delivery and the hair spray arrived in excellent time. The product (I have used previously) is of good quality a... Zobacz więcej
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Informacje dotyczące firmy
Dane kontaktowe
Meridian House, Gadbrook Park, Gadbrook Way, CW9 7RA, Cheshire, Zjednoczone Królestwo
- 0161 813 1480
- www.hqhair.com
4,1
Dobra
4 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Smithy
Imogen who helped me today was great on the chat service & gave me 10% to help with my order quick & easy . Thank you
28 września 2024
Opinia niezależna
Odpowiedź od Hqhair
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Odpowiedź od Hqhair
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Leah
Hqhair
Really good selection of products, prices are good and quick delivery. Would definitely recommend Hqhair.
19 września 2024
Odpowiedź od Hqhair
Hello
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Kayleigh
Always reliable,great communication
Always reliable,great communication and products great value for money. Aquality outlet.
14 września 2024
Odpowiedź od Hqhair
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Leah
Odpowiedź od Hqhair
Hello
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Kayleigh
Great website with great prices.
Great website with great prices.
Received my order within 48hrs hassle free.
1 września 2024
Odpowiedź od Hqhair
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
I’ve been ordering from HQHair for…
I’ve been ordering from HQHair for years.
I’ve got curly hair so the products are perfect for my hair.
28 sierpnia 2024
Odpowiedź od Hqhair
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Odpowiedź od Hqhair
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Odpowiedź od Hqhair
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Very good excellent service
14 sierpnia 2024
Odpowiedź od Hqhair
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Very fast delivery time
11 sierpnia 2024
Odpowiedź od Hqhair
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Very fast dispatch and delivery!!
10 sierpnia 2024
Odpowiedź od Hqhair
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Not applicable
9 sierpnia 2024
Odpowiedź od Hqhair
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Order no 593115699 which arrived in…
Order no 593115699 which arrived in damaged and open box.The box was made of flimsy cardboard not secure.The items inside were only wrapped in brown paper so no protection whatsoever and the seal on the shampoo was slightly open.This was intended as a birthday gift but I've had to return, which I did immediately and now have to wait until it arrives at the warehouse which I was told they don't know how long this will take as dependant on courier for my refund.More expensive items should be much better wrapped to avoid inevitable damage in transit.So I'm left out of pocket with nothing to show for it which is unacceptable when the responsibility lies with the retailer.First and last time buying here
20 lipca 2024
Opinia niezależna
Odpowiedź od Hqhair
Hello Gillian,
Thank you for leaving your review.
I am sorry to hear you have had an issue with your order. I have investigated this and sent you a message to your online account.
Please log in to your account at your convenience to receive my message.
Regards,
Claire
Positive experience
Had a lovely experience whilst shopping for the first time on HQhair. Millie W was very kind and offered me a 10% discount for a newbie, even though the item I wanted did not qualify for the new joiner discount. That was much appreciated.
6 czerwca 2024
Opinia niezależna
Odpowiedź od Hqhair
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
🗹Fantastic choice of products
🗹Fantastic choice of products
🗹Easy to use site
🗹Great prices
🗹Always quick delivery
20 kwietnia 2024
Opinia niezależna
Odpowiedź od Hqhair
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
My order was shipped and wasn’t…
My order was shipped and wasn’t delivered on the estimated date. I also received a status update on my order and it says that my order was damaged during transit. Please look into this as I’ve tried contacting customer service through email but my email didn’t even go through!
3 kwietnia 2024
Opinia niezależna
Odpowiedź od Hqhair
Hello,
Thank you for leaving your review.
I am sorry to hear of this matter, looking at your account I can see the Customer Service Team has resolved this matter.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Thanks,
Sam
My goodness
My goodness! Unbelievable horrible service from Amber on the chats! Very rude and would not help, insisting on my providing more personal details on the open web in addition to my Order number, Post code, email address, and a picture of the delivery box showing my full postal address (which I chose not to type out on the chats as unsafe)!
6 marca 2024
Opinia niezależna
Odpowiedź od Hqhair
Hi Ela,
Thank you for taking the time to leave a review.
We are sorry to hear of this issue and do want to get this resolved. Can you please respond to the message that has now been sent to you via your TrustPilot account?
We look forward to getting this resolved.
Kind Regards,
HQ Hair
Avoid this company
Avoid this company. Took them over a week to send an invoice.
Because of that I decided to return the items, the portal does not let me return the items so messages them and they have raised an internal review for over a week now. Still not able to return, I dont get how long processing a return takes. Absolute rubbish do not buy from them
6 marca 2024
Opinia niezależna
Odpowiedź od Hqhair
Hello,
Thank you for taking the time to leave your review.
I am sorry that this has happened. I have investigated your issue and sent a message to your account, please see this when possible.
I look forward to resolving this for you.
Kind regards,
Liam
great service by Lilli!
19 lutego 2024
Opinia niezależna
Odpowiedź od Hqhair
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.