I was able to speak with a member of staff concerning my order, which is very unusual these days and very much appreciated. My kettle arrived well packed and very quickly. I would definitely recomme... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Recieved delivery of another beautiful sofa,rug & tables today with James & Craig. Kept intouch & told us when they were arriving. Respected our property & flooring, used protective coverings & foot... Zobacz więcej
Reakcja na opinię
Great discounts in sale and extra discount . Really good customer interaction and communication in general . Furniture is well made and of great quality. Delivery service great . My only niggle is th... Zobacz więcej
Reakcja na opinię
David and Lee delivered our fire today and they were super! Very efficient, calling myself 30mins before they were due, very friendly on arrival and super helpful bringing it in to the house. Great gu... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
- Sklep meblowy
- również w kategorii:
- Sklep z łóżkami
- Sklep z meblami do sypialni
- Sklep z meblami ogrodowymi
- Sklep z sofami
- Sklep z wyposażeniem domowym
Napisane przez firmę
If you really want to make a statement with your home, we’re the home department store for you. We’ve got absolutely everything you could imagine for your home under one roof. From sofas and beds, to dining and garden, high-end design to great value ranges, each with a specialist team on-hand to help. Our range of styles take inspiration from trends around the globe, ready to be made a reality in your home. Ask our expert teams about the surprising story each piece of furniture has to tell – from reclaimed charm, to sustainable magic, to expert craftsmanship. We’re a proud, family-run business, with a reputation built on truly personal service since 1947. Celebrating 75 years of home, we cherish our reputation for outstanding personable customer service at every point you connect with us. Simply visit us in-store or shop online and our team will help you curate your perfect room. We're proud to welcome you into our home every day.
Dane kontaktowe
Wickentree Lane, M35 9BA, Failsworth, Zjednoczone Królestwo
- 0161 681 5678
- enquiries@housingunits.co.uk
- www.housingunits.co.uk
4,4
Doskonała
7 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 74% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Janet was very helpful and…
Janet was very helpful and knowledgeable about the different mattresses. I felt confident making my choice's of mattress thanks to her expertise.
18 września 2026
Opinia niezależna
Odpowiedź od Housing Units
Thank you for your wonderful feedback, David! We're thrilled to hear that Janet provided you with exceptional service and expertise in choosing your mattress. Your confidence in our team means a lot to us!
Kind Regards,
Team HU.
My order arrived late
My order arrived late , I had to call to check on my order when I had paid for the delivery for 3-5 days. 1 item which I had bought was no longer available, I never got an email or call to inform me of that . I wasn’t happy this time around about the service.
1 września 2026
Odpowiedź od Housing Units
Hi Abigail,
Thank you for your review. We’re sorry that your experience on this occasion fell below the level of service we aim to provide.
The item was showing as available in stock at the time you placed your order, which is why you were able to purchase it. Unfortunately, when our team came to locate the item, it could not be found and we therefore had to refund the order for that product.
Regrettably, our stock system had not alerted us that the item was unavailable, which meant we were unable to notify you sooner. We appreciate that this was disappointing, particularly as you had paid for a 3–5 day delivery service, and we apologise for the inconvenience and lack of communication.
Kind Regards
Team HU
You answered the phone and helped with…
You answered the phone and helped with questions
31 sierpnia 2026
Odpowiedź od Housing Units
Thank you, Stuart, for your positive feedback! We're glad to hear that our team was able to assist you over the phone. Your satisfaction is our priority, and we appreciate your support.
Kind Regards
Team HU
Good Quality Product
Ease of Purchase, delivered on time, just what I needed for a good nights sleep.
31 sierpnia 2026
Odpowiedź od Housing Units
Thank you for your fantastic feedback, Phil! We’re thrilled to hear that your purchase was easy and timely, and that it’s contributing to your good night's sleep. We appreciate your support!
Kind Regards
Team HU.
Amazing service from Joanne today when…
Amazing service from Joanne today when buying a mattress. Very friendly and knowledgeable… excellent customer service!
17 września 2026
Opinia niezależna
Odpowiedź od Housing Units
Thank you for your kind words, Rebecca! We're thrilled to hear about your positive experience with Joanne. Our team takes pride in providing excellent service, and it’s great to know we hit the mark. Enjoy your new mattress!
Kind Regards
Team HU.
Excellent customer service provided by…
Excellent customer service provided by Yvonne and Hayley who were very helpful in ensuring that an order arrived on time despite multiple issues with couriers. They communicated quickly and effectively and got the job done smoothly. We are very happy with the mirrored clock we bought.
15 września 2026
Opinia niezależna
Odpowiedź od Housing Units
Thank you, Alex, for your fantastic feedback! We’re thrilled to hear that Yvonne and Hayley provided such excellent service and ensured your order arrived on time. Enjoy your mirrored clock, and we look forward to seeing you again!
Kind Regards
Team HU
My delivery is 2 weeks late and I still…
My delivery is 2 weeks late and I still don't have it. There is also no communication on when I will receive it.
28 sierpnia 2026
Odpowiedź od Housing Units
Hi Lee,
We have looked into your order and can see notes confirming that, at the time of your order, we were unable to locate the stock required to fulfil it. We therefore contacted you to explain when new stock was expected, and you were happy to wait for the item to become available.
We’re pleased to confirm that your order was dispatched via DPD on 15/09 and is currently at their Middleton Depot. It is scheduled for delivery to you tomorrow.
Please remember that you will need the PIN sent to you by DPD to accept your delivery.
We hope this helps to clarify the situation. If we can be of any further assistance, please don’t hesitate to contact our team, quoting your order number.
Kind Regards
Team HU
Scratches on the tables I bought will…
Scratches on the tables I bought will not be buying from here
31 sierpnia 2026
Odpowiedź od Housing Units
Hi Arvinder,
We’re sorry to hear that your tables have arrived with scratches. We’ve checked the order details but cannot see any notes relating to this issue.
If you haven’t already done so, please contact our Customer Care Team as soon as possible. Was the damage reported to the team within our returns timeframe? If so, please quote your order number so we can look into this further and ensure your concerns are addressed.
Kind Regards
Team HU.
Good range of products
Good range of products, easy to order and helpful customer service.
31 sierpnia 2026
Odpowiedź od Housing Units
We're thrilled to hear you enjoyed our product range and found the ordering process smooth! Our team is always here to help, and your feedback is greatly appreciated.
Kind Regards
Team HU
Odpowiedź od Housing Units
Thank you for your wonderful feedback, Customer! We're thrilled to hear that you had a great experience with us from start to finish. Your satisfaction is our priority, and we look forward to seeing you again soon.
Kind Regards
Team HU
Odpowiedź od Housing Units
Thank you! We're thrilled to hear that you enjoyed our product and service. Your satisfaction means the world to us, and we look forward to welcoming you back soon.
Kind Regards
Team HU
Odpowiedź od Housing Units
Thank you for your fantastic feedback. We're thrilled to hear that you are satisfied with our service and quality. Your support motivates us to keep delivering the best experience possible.
Kind Regards,
Team HU.
Products are well priced
I have dropped one star as when I initially tried to order the product, I could not complete the purchase at payment stage; reason unknown. However, I closed down and went to another browser and placed the order again, which was successful. Apart from this one glitch, all good. The product was well priced and delivery was fairly prompt. It would not put me off purchasing from Housing Units again.
29 sierpnia 2026
Odpowiedź od Housing Units
Thank you for your feedback, Poppey! We appreciate your understanding regarding the payment issue and are glad to hear that your order was successful afterward. We strive for a seamless experience and will look into the glitch. We're happy you were pleased with the product and delivery.
Kind Regards
Team HU
Quick easy service to order staff very…
Quick easy service to order staff very polite and helpful
25 sierpnia 2026
Odpowiedź od Housing Units
Thank you for the fantastic feedback! We're thrilled to hear you had a quick and easy experience with our team. Our staff always aims to provide the best service, and your kind words mean a lot to us.
Kind Regards
Team HU.
None of my products have been…
None of my products have been delivered, despite advising a 1 week delivery period when I ordered and paid for the furniture. Still waiting on confirmation of when the furniture will be delivered.
26 sierpnia 2026
Odpowiedź od Housing Units
Hi Joanne,
We’re sorry that you’re still waiting for your furniture and appreciate your frustration.
At the time of placing your order, the estimated delivery timeframe provided was mid to late September. Unfortunately, this timeframe could not be fulfilled by the supplier, resulting in a delay to your order.
We can see that you have had multiple email conversations with Elle from our team, and the latest update confirms that your goods are booked to be received by us on 2nd October. Once the furniture has arrived with us, our Logistics Team will contact you to arrange a convenient delivery date.
We understand that waiting longer than expected is disappointing, and we apologise for the delay. We’ll be in touch as soon as your furniture is received so that we can get your delivery arranged.
Kind Regards
Team HU
Great service
Rang me within 24 hours of placing order and told me item was ready for collection,that was easy turning up giving order number and it was put in back of my vehicle for me,all very easy process
29 sierpnia 2026
Odpowiedź od Housing Units
Thank you for your fantastic feedback! We're thrilled to hear that your collection experience was smooth and hassle-free. Our team strives to make your shopping experience as easy as possible.
Kind Regards
Team HU
Great communication on product and…
Great communication on product and delivery plus great price too
26 sierpnia 2026
Odpowiedź od Housing Units
Thank you for your wonderful feedback, Andrew! We're thrilled to hear you had a positive experience with our communication and pricing. Your satisfaction is our priority, and we look forward to seeing you again soon.
Kind Regards,
Team HU.
Always excellent service from Housing…
Always excellent service from Housing Units. Helpful staff who are friendly and aporachable and willing to give advice. Very prompt service. Excellent delivery of goods you can rely on . Continue to shop when I need quality furniture and lovely accessories. Always worth a trip.
24 sierpnia 2026
Odpowiedź od Housing Units
Thank you for your fantastic feedback, Jacquel! We're thrilled to hear you consistently receive excellent service and reliable delivery. Your support means a lot to us, and we look forward to seeing you again soon.
Kind Regards
Team HU.
Great prices poor quality
Unfortunately a very negative experience. Table started flaking at edges within a couple of months. Lifted the table once and it broke. Spoke to customer services who originally agreed to replace through warranty over the phone, then refused when I emailed. Won’t be purchasing from here again, good prices but very poor quality.
11 września 2026
Opinia niezależna
Odpowiedź od Housing Units
Hi Abbie,
We’re sorry to hear that you’ve been disappointed with your experience.
If this has already been raised with our Customer Care Team, they will have assessed the circumstances of your complaint and provided a response based on the specific details of your order and the issues reported.
Unfortunately, without an order number, we’re unable to access the notes relating to your case or comment further on the outcome. If you’d like us to look into this further, please contact our Customer Care Team with your order details and they’ll be happy to assist.
Kind Regards
Team HU
Excellent Service
All staff at the store were welcoming and very helpful. The delivery staff, again polite, helpful. Wouldn't hesitate to purchase again from this store
2 września 2026
Odpowiedź od Housing Units
Thank you for your wonderful feedback, Jane! We're thrilled to hear that our staff made your experience enjoyable. Your support means a lot to us, and we look forward to welcoming you back soon.
Kind Regards
Team HU
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.