House Decor Interiors Recenzje 

166
•
Wynik TrustScore: 5 na 5

4,8

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

This was such a lovely experience. After ordering my curtain fabric I received a lovely reply detailing what would happen etc. Fabric arrived very quickly and encased in a cardboard tube so was perfec... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Absolutely marvellous company. I ordered made to measure curtains. From start to finish, from the range of fabrics to choose from, the assistance given when sorting out the ordering and brilliant... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Blind bought as a gift for new baby’s room. Sample service was prompt and provided a sample large enough to match colours. Phoned to gain estimate of completion - Joanne was extremely helpful and emai... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Amazing experience! We bought two large blinds a few years ago that needed repairing as the control units were no longer working effectively. We were advised to send them back in so they could be prop... Zobacz więcej

Informacje dotyczące firmy

  1. Zasłony, firanki, karnisze
  2. również w kategorii:
  3. Dostawca tkanin
  4. Projektant wnętrz
  5. Sklep z tapetami
  6. Sklep z żaluzjami

Napisane przez firmę

Online Retailer for Designer Fabrics and Wallpapers. In-house Workroom for Made to Measure Curtains and Roman Blinds. We offer measuring guides and room ideas for home decor inspiration. Tailor-made quotations available via the website or email.


Dane kontaktowe

4,8

Doskonała

Wynik TrustScore: 5 na 5

166 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,8

Wszystkie recenzje

(166)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 11

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Happy customer!

Delighted - from the start the staff were helpful and friendly. I was kept updated regarding the progress and the blind was delivered promptly, well packaged and well made with the pattern beautifully matched up. Based on my experience I would have no hesitation in recommending them.

22 grudnia 2020
Opinia niezależna
Logo House Decor Interiors

Odpowiedź od House Decor Interiors

Hello, thank you for your kind words they are much appreciated. I'm glad to hear the blinds were received well. Kind Regards, Joanne

Oceniono na 5 z 5

Excellent Service throughout

From initial ordering through to fitting the Roman blind , everything was perfect. Great communication , fabric samples no problem to arrange, and really good quality blind. Very satisfied and will definitely use again

18 grudnia 2020
Opinia niezależna
Logo House Decor Interiors

Odpowiedź od House Decor Interiors

Hello, thank you for your kind words they are much appreciated. Kind Regards, Joanne

Oceniono na 5 z 5

Excellent service - happy to recommend

We are delighted with the pair of lined double pleat curtains (4.25m x 2.5m) made to order for us by Home Decor Interiors, with their helpful friendly approach keeping us informed at each stage, and their timely service - 24 days from order to delivery, exactly as predicted. Great value and they look great!

7 grudnia 2020
Opinia niezależna
Logo House Decor Interiors

Odpowiedź od House Decor Interiors

Hello, thank you for your kind words they are much appreciated. We look forward to speaking with you again soon. Kind Regards, Joanne

Oceniono na 1 z 5

Not able to leave zero

Wished I would of read the reviews of the other disappointed customers, never before have I experienced the non-return policy! Avoid ordering from this company like the plague! as you can buy the same products from a reputable company who will allow you to return items you don't require. As a rule you read the returns policy when you need to return an item, I have suggested they should clearly state on the front sales page that goods can not be returned. Silly me ..... if they did no on would order from them !!!

4 grudnia 2020
Opinia niezależna
Logo House Decor Interiors

Odpowiedź od House Decor Interiors

Hello. I'm afraid on this occassion you contacted us outside of the 14 day return period so we were unable to accept return. Our Terms & Conditions are available to view online at any stage of an order and we are available to discuss any queries before/during/after an order is placed. Kind Regards, Joanne

Oceniono na 5 z 5

Delighted

Delighted! We recently ordered made-to-measure Roman Blinds and are absolutely delighted with them. We are very impressed with the workmanship and excellent customer service.

16 listopada 2020
Opinia niezależna
Logo House Decor Interiors

Odpowiedź od House Decor Interiors

Thank you for your kind words, they are much appreciated. I'm sure those blinds look lovely and it was a pleasure speaking with you. Kind Regards, Joanne

Oceniono na 5 z 5

Great service and product

Needed curtains for patio doors and kitchen window with specific requirements. Contact with the team was straightforward, friendly and helpful. All queries resolved and fair price. Good quality products delivered before stated time and all to agreed spec. Would not hesitate to use House Decor Interiors again or recommend to others.

9 listopada 2020
Opinia niezależna
Logo House Decor Interiors

Odpowiedź od House Decor Interiors

Thank you for your kind words, they are much appreciated. We look forward to speaking with you in the future. Kind Regards, Joanne

Oceniono na 1 z 5

Never again

Ordered 4 rolls of wallpaper which their online calculater advised. We only used 3 so wanted to return the extra roll (£42 per roll). Told that they do not accept returns. Why advise to buy more then required then? Is this a sales ploy?
My advice is to buy from a high st store where they accept returns of any extra purchased rolls, most stores do this.

25 września 2020
Opinia niezależna
Logo House Decor Interiors

Odpowiedź od House Decor Interiors

Hello. Our Terms & Conditions are available to view online at any stage of an order and we are available to discuss any queries before/during/after an order is placed. Kind Regards, Joanne

Oceniono na 5 z 5

Very happy customer

Have bought 4 lots of material from HDI which also had to be fire treated. Staff very helpful with the purchase and kept me informed at all times. Really happy and excellent service - would definitely recommend.

4 września 2020
Opinia niezależna
Logo House Decor Interiors

Odpowiedź od House Decor Interiors

Thank you for your kind words, they are much appreciated. We look forward to your next order with us. Kind Regards, Joanne

Oceniono na 1 z 5

We ordered Harlequin wallpaper for a…

We ordered Harlequin wallpaper for a recent refurbishment of a 1960's house. The wallpaper, while very nice, did not look anything like the pictures. We didnt have time to order a sample which we normally do. We contacted House Decor to advise that we wanted to return the wallpaper and after 3 emails interogating us about why we wanted to return the paper and 3 conversations , we were advised we could return it but with a handling fee of £60. I have never come across this, I eventually had to speak to their Customer Service Manager who would not explain how the handling charge was brokenb down or whether it was imposed by Harlequin or them. Do not use House Decor as my experience was terrible and we are £60 worse off.

5 sierpnia 2020
Opinia niezależna
Logo House Decor Interiors

Odpowiedź od House Decor Interiors

Hello. Our Terms & Conditions are available to view online at any stage of an order and we are available to discuss any queries before/during/after an order is placed. Kind Regards, Joanne

Oceniono na 5 z 5

Good to deal with

Good products, good prices, efficient service - thanks.

24 lipca 2020
Opinia niezależna
Logo House Decor Interiors

Odpowiedź od House Decor Interiors

Hello, thank you for your kind words. Look forward to hearing from you again soon. Kind Regards, Joanne

Oceniono na 5 z 5

Excellent

House Decor Interiors have been great. The cost was reasonable, and the workmanship and communication excellent.

7 lipca 2020
Opinia niezależna
Logo House Decor Interiors

Odpowiedź od House Decor Interiors

Hello, thank you for your kind words. They are much appreciated. Kind Regards, Joanne

Oceniono na 3 z 5

Bittersweet.....

Fabulous wallpaper arrived well packaged. Do NOT use their online wallpaper calculator - I did and ended up with 2 spare rolls - House Decor will not accept return of them in their original packaging totally untouched - hence only 3 stars.

4 czerwca 2020
Opinia niezależna
Logo House Decor Interiors

Odpowiedź od House Decor Interiors

Hello, Thank you for your review. Our customer service team are happy to discuss any queries before/during/after an order has been placed. Kind Regards, Joanne

Oceniono na 5 z 5

Quality Wallcoverings - HD have got it covered!

Excellent service, good communications and very friendly & helpful, I would highly recommend this company,

31 maja 2020
Opinia niezależna
Logo House Decor Interiors

Odpowiedź od House Decor Interiors

Hello, Thank you for your kind words. They are much appreciated. We hope to hear from you again soon for the next project. Kind Regards, Joanne

Oceniono na 1 z 5

No Returns! Computer says no approach!!

I ordered 4 rolls of wallpaper £60 per roll. I contacted House of Decor to return 1 roll of unused unopened wallpaper. I was told that they did not accept partial refunds - but suggest eBay! They confirmed that if I had ordered 4 x 1 roll of wallpaper I could have returned 1 roll but as I ordered 4, the return would be classed as a ‘partial’ return. This is in their T&Cs but it is such a fundamental point that it should be highlighted specifically before the point of sale. Let’s hope they learn from yet another example of this! And change their website so other people are not subject to a clearly unfair, unjustifiable returns approach.

6 maja 2020
Opinia niezależna
Logo House Decor Interiors

Odpowiedź od House Decor Interiors

Hello. Our Terms & Conditions are available to view online at any stage of an order and we are available to discuss any queries before/during/after an order is placed. Kind Regards, Joanne

Oceniono na 5 z 5

Absolutely amazing company and stock

Absolutely amazing company and selection of quality fabrics. Not only could they fulfil the order, particularly at this time , but my fabric arrived within two days.
Simply the best shopping experience.

1 maja 2020
Opinia niezależna
Logo House Decor Interiors

Odpowiedź od House Decor Interiors

Thank you for your kind words, glad to hear you were pleased with the service. Kind Regards, Joanne

Oceniono na 1 z 5

No compassion!

Please consider carefully whether you buy from this company! Their fine print says if you order made to measure there is no going back. Despite covid-19, this company will show NO compassion. They emailed to say they were closed and could not carry out our order until mid-June, we asked for a refund, they refused so we asked PayPal to step in who refunded us, a few weeks later our order was delivered to a neighbour (no email to inform us of dispatch) we were then emailed and expected by the company to go and get the curtains (despite social distancing and a son who is ill) and that we had to pay. Nothing through our door to say they had been delivered to a neighbour or where. Explained my husband was furloughed and we weren’t in a position to pay,so they took out a county court junction against us without even informing us this was there next move.Eventually, had to pay and add to our credit card. Curtains also arrived with pins in which is very dangerous! I urge you not to buy from them !

17 kwietnia 2020
Opinia niezależna
Logo House Decor Interiors

Odpowiedź od House Decor Interiors

Hello. Our Terms & Conditions are available to view online at any stage of an order and we are available to discuss any queries before/during/after an order is placed. Kind Regards, Joanne

Oceniono na 5 z 5

good product and good service :)

The ordering process was easy , and any queries promptly dealt with .
The fabric I ordered is of excellent quality .
I shall be ordering again with confidence .

2 kwietnia 2020
Opinia niezależna
Logo House Decor Interiors

Odpowiedź od House Decor Interiors

Hello Helen, Thank you for your kind words. They are much appreciated. Please don't hesitate to get in touch for any future orders. Kind Regards, Joanne

Oceniono na 2 z 5

Be aware their returns policy

Be aware their returns policy - they will not refund you if it turns out you don't need every item in an order - they only refund entire orders - so don't order too much of anything as they will not help in any way. Not sure they are officially allowed to do this, but they do.

20 marca 2020
Opinia niezależna
Logo House Decor Interiors

Odpowiedź od House Decor Interiors

Hello. Our returns policy is available to view online at any stage of an order and we are available to discuss any queries before/during/after an order is placed. Some brands also offer a reservation service for additional rolls/ meterage if requested. Kind Regards, Joanne

Oceniono na 5 z 5

Quality Product and Excellent Service

Beautiful, high quality fabric and excellent service - my fabric was delivered within a few days of ordering. Also an excellent website, easy to use, search and find illlustrations. Highly recommended. I will use this company again!

11 marca 2020
Opinia niezależna
Logo House Decor Interiors

Odpowiedź od House Decor Interiors

Hello Valerie, I'm glad to hear of your experience with our company. Thank you very much for your kind words. We look forward to your next order! Kind Regards, Joanne

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