Excellent. First time we've used it and it provided exactly what we wanted. Very straightforward booking. We'll certainly be using Hotel Direct again.
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
From start to finish this was an easy process, all sorted in one phone call. Lots of options for accomodation and the show options were great. Only thing to mention is that on the original info send... Zobacz więcej
This is the 2nd time we've used Hotels Direct to arrange a London show, hotel and transport, and they have been superb on both occasions. Really easy to use with great communications, they take away... Zobacz więcej
Made booking a rail/stay break straight forward with a great choice of hotels. All the information we needed was provided with reminders. Would definitely use again.
Informacje dotyczące firmy
Napisane przez firmę
The only hotel agent with a Google 5 star seller rating. Customer service really differentiates HotelDirect.co.uk. From an expert UK Customer Centre (0800 633 8000) to their Arrival Assurance™; a unique check of your reservation with the hotel 48 hours prior to your arrival. Hotel Direct is a hotel breaks specialist offering hotel packages that include discount rail tickets, coach travel and theatre breaks. It's cheaper when you package.
Hotel Direct Details
Napisane przez firmę
- Packages are cheaper!
- Hotel Direct allows you to create you own hotel break by dynamically packaging your choice of hotel with rail travel and/ or theatre tickets or attraction tickets. It's 100% flexible - choose any hotel, travel from anywhere in the UK. If you're going to London, add any West End show. And the really great news is that when you create a package, the hotel and travel prices are cheaper than when booked separately. Saving you time and money.
- Arrival Assurance™
- Why would you book a hotel with a company that doesn't check your booking? Only Hotel Direct checks your reservation 48 hours prior to your arrival and sends you a reminder confirmation with the names of the people at the hotel and at Hotel Direct, who re-confirmed all your reservation details. This ensures there are no unwelcome surprises at check-in and you can travel with complete peace-of-mind.
- UK-based customer service centre: 0800 633 8000
- Our company is 100% based in the UK. Call our friendly UK service centre for the very best hotel prices and expert advice, Mon-Fri 9am to 5pm. Calls are free on 0800 633 8000.
- Up to 75% off published hotel rates
- All Hotel Direct rates are discounted with up to 75% off hotels' published prices. With rail inclusive breaks you'll save up to 50% off the price of your train tickets. And when you package anything with a hotel, travel or theatre or attraction tickets, we also provide special package discounts off the hotel price. Check-out our Hidden Gems™ for exclusive offers. Hotel Direct staff are awaiting your call. They get up in the morning to find you a fantastic hotel or package deal!
- Best price guarantee
- Hotel Direct tracks hotels' own prices and other agency prices to ensure their rates are always the lowest available. However, in the unlikely event that you find a lower rate after booking, call Hotel Direct and they'll refund the difference.
- 1000s of hotel reviews
- Hotel Direct has one of the biggest resources of hotel reviews and theatre reviews on the world wide web. All are genuine reviews left by Hotel Direct guests and offer a fantastic way of comparing and assessing hotels and shows.
- No Card fees. No Booking fees.
- All prices displayed on Hotel Direct's website are per room and include VAT and if applicable, hotel service charges. Prices are the total price for all guests. There are no Card fees, Booking fees or other hidden extras to be added.
Dane kontaktowe
Bridge House, St Clement Street, TR1 1ER, Truro, Zjednoczone Królestwo
- 01872 261 100
- info@hoteldirect.co.uk
- www.hoteldirect.co.uk
Hotels, Rail Breaks and Theatre Packages
4,8
Doskonała
7 tys. recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 100% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Great hotel and theatre show..
Great hotel and theatre show..
Great communication all the way through…
I will definitely use these again
4 października 2025
Opinia niezależna
Liverpool visit by rail and hotel visit
Our visit to Liverpool was the first time of using Hotel Direct and I must say our experience was excellent with them. Very easy to navigate and the choices we received for rail and hotel were excellent. Would definitely recommend and we will be using them again.
22 września 2025
Opinia niezależna
Would recommend hotel direct and would…
Would recommend hotel direct and would use again everything all booked altogether
23 września 2025
Opinia niezależna
We received our tickets stariaghtaway
We received our tickets straightaway, Hotel Direct confirmed our booking with the aparthotel 24 hours before arrival
13 września 2025
Opinia niezależna
Really pleased with the service
Really pleased with the service, have used hoteldirect before and will continue when looking to go somewhere again
11 września 2025
Opinia niezależna
site was easy to navigate
site was easy to navigate, with plenty of options and good deals.
8 września 2025
Opinia niezależna
5 stars for hotel direct.com
So pleased I used hotel direct to book our hotel/rail break. I booked online and got a deal second to none viz 1st class rail from Newcastle to London incl the royal national hotel in Bloomsbury (very central) for 2 nights for 3 adults sharing a room. Booking just rail 1st class would be £200 each!
This deal cost us only £282.
The booking was so straightforward and when I had a query I rang the number on the invoice and actually got to speak to a person - who was very friendly and helpful. Would definitely use again.
2 września 2025
Opinia niezależna
Excellent booking process
Excellent booking process. The whole experience was amazing. Everything ran smoothly and would definitely recommend and use again
4 września 2025
Opinia niezależna
Weekend getaway
This was the first time I have booked with hotel direct holiday but wouldn't hesitate to book with them again from arranging train travel to hotel and show tickets it made everything so easy for us , as a couple of a certain age it was great to have all the details taken out of our hands , so thank you holidays direct
1 września 2025
Opinia niezależna
Excellent Seamless service received.
1 września 2025
Opinia niezależna
Fabulous experience & service
Fabulous experience & service, from the moment we booked to unpacking the car when we got home. Will use again for sure.
29 sierpnia 2025
Opinia niezależna
Great deals and so easy to book
Great deals and so easy to book. Had a wonderful deal for Tina the Musical and London Bridge Hotel. So reasonable for a wonderful hotel and fantastic show. Website really good with brilliant hotel breaks. Highly recommend
27 sierpnia 2025
Opinia niezależna
very easy procedure
very easy procedure with a selection of theatre seats and hotels and we could choose train journeys to suit us
22 sierpnia 2025
Opinia niezależna
Hotel Direct, making life easy!
Hotel Direct just makes travel and event planning very easy. We will definitely use it again.
28 sierpnia 2025
Opinia niezależna
Five star experience
Simple on-line booking process with excellent communication from booking to the event and great value for money. Abba Voyage was an amazing experience and the Tower Hotel was fabulous. A five star experience all round,
24 sierpnia 2025
Opinia niezależna
Wouldn’t recommend this agent
The train tickets we booked didn’t arrive in time and I couldn’t get in touch with the company as they only open Monday to Friday office hours. DPD should’ve delivered next day (which I paid for). The morning of the trip I got through to be told that I would have to have new tickets. I got there at the same time even though the train was cancelled but the ticket home had to be changed to a later time. I wasn’t offered a refund and when I asked they said they would look into it. The original tickets have still not arrived even though we’ve been on our trip. Will not use them again as you need to be able to get in touch with someone 24/7 about the trip in case anything happens you need to change.
26 sierpnia 2025
Opinia niezależna
Odpowiedź od Hotel Direct
Dear Ms Pearson. We were sorry to hear that DPD failed to deliver your train tickets on time. You booked on Thursday 21st August after our DPD collection that afternoon, and we therefore sent your tickets via DPD on Friday 22nd August. Unfortunately it appears that the Bank Holiday has contributed to DPD's delayed delivery. DPD attempted the delivery yesterday, the day of your departure (Tuesday 26th August, after the bank holiday weekend) leaving a calling card, and in fact tried again today. When you rang us on the day of your departure to advise that the train tickets had not arrived we issued new e-tickets as close to the original travel times as we possibly could, and naturally at no additional cost to yourself. We will be refunding the DPD delivery charge today and can only apologise for the inconvenience DPD's late delivery has caused you and hope that you nevertheless enjoyed your break.
Hotel Direct reservations team.
Please avoid
Please avoid! terrible company!!!
Lies, not telling the whole story!!.
Not saying we were given deadlines to rebook!! even though they knew how serious the situation was! my aunt was attacked by a dog the day before we were due to travel!!she needed emergency surgery to her face!! Last thing on her mind was to rebook!!! They're received the police crime number, photos and medical reports and still asking if we had insurance!! No compassion, no thought or duty of care!! just hardlines, we're keeping your money!!! Also not mentioning 3 members of the party are the pensioners!!!
Your company have no compassion, all a set of robots following a script!! please stay away!!! Basically do not contact us again, we're not listening.
The company is not even worth a 1 star !!!
26 sierpnia 2025
Opinia niezależna
Odpowiedź od Hotel Direct
Dear Adele. We were very sorry to hear that one of your party was unable to travel due to an incident that occurred the day before you were due to travel. As you are aware, and was made clear at the time of booking, theatre break packages are non-cancellable and non-refundable. However, due to the circumstances we went beyond our T&Cs and as you know contacted the hotel and theatre booked to ascertain if they would make an exception to their T&Cs and allow a change or cancellation. The hotel offered a date change and when you rejected this they ultimately agreed a refund. The theatre however refused to make any date change or refund. We were therefore pleased to be able go beyond the terms of your booking and to refund for you for the hotel portion of your package, but unfortunately were unable to refund the theatre portion. We regret that despite our best efforts you remain dissatisfied with the service you received.
Hotel Direct reservations team
Great hotel staff are lovely and bridge…
Great hotel staff are lovely and bridge view bedrooms are awesome.
And the breakfast are great
19 sierpnia 2025
Opinia niezależna
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