Location was great; right off the highway. Room was clean, bed comfy. Very polite & helpful staff. Great hot breakfast if you're not gluten allergic. Had enough alternatives for a good breakfast a... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Very disappointing stay, I asked for ground floor room as suggested when booked only to be told none available strike 1 second issue we tried calling reception as it showed on handout and didn't work... Zobacz więcej
I just had my account taken over by someone else and it took a whole week to sort out leaving my account member points and worst of all my card details viololated. Customer promised she will within 7... Zobacz więcej
Reakcja na opinię
I had booked a hotel room for 4 nights, and received the confirmation email. But 10 min later I received another email... now its my cancellation confirmation email. And the local Hotel in Eur... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
O HotelClub
Informacje przekazane przez różne źródła zewnętrzne
Fast, secure and easy to use online hotel reservation service. Lowest hotel rates and real-time reservation.
Dane kontaktowe
2,0
Słaba
1 tys. recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Nie odpowiedziano na negatywne recenzje
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Mercure Madley Court Hotel
No problems whatsoever with the booking. Expectations met. Everything went smoothly and the hotel was so lovely!! What an amazing place to stay at... Reasonable rate. Will definitely use Hotel club again!! 😊
3 września 2015
Opinia niezależna
Best rates
Hotel club offers best prices for hotels worldwide, but it is a bit rigid when it comes to change of reservation, I had to contact hotel directly for change of dates.
3 września 2015
Opinia niezależna
All that we need
Clear, fast and without problems. The information, photos, reviews are helpful. We recommend it!
3 września 2015
Opinia niezależna
Great site to shop for hotels
I have been using hotel club for several years. Although I do check other travel portals but I find this site really offers value for money. Choice of hotels are great and I can trust the room rates with my eyes closed
3 września 2015
Opinia niezależna
One of the loveliest hotel I have stayed in
Nice welcome when u get to reception. The staff are very friendly and helpful. The room was spacious, modern, clean, nice and comfortable. Bathroom had a jacuzziI and a separate shower which was a good size. love the fact that the card that opens ur door also works the lights and electric. So no wasting of energy. Wide variety of food and fresh fruits, cakes etc. even if ur a vegetarian there was plenty to choose from. One minus is there are lots of stairs to go up and down and I found it a bit tiring sometimes. There are lifts but I sometimes ended up in the wrong place. But overall a great place to stay would recommend it
3 września 2015
Opinia niezależna
Great service
Since a lot of years I book with Hotelclub.
Easy and confortable.
Great support in case of problems.
3 września 2015
Opinia niezależna
No customer service
Through Ratestogo I booked the Sonya Hotel in Rome six moths in advance and when I arrived they bumped me off to another hotel near by. I booked the Sonya Hotel because I wanted to stay there not somewhere else.
When I complained to HotelClub, I was told that I did not have to pay extra for the other hotel because the Sonya had paid on my behalf.
What a joke - I did not get what I paid for and after a number of further emails I was offered 70 bonus points as a settlement, once again what a joke.......
The problem goes further as I have been online and read many reports of the same complaint against this hotel around the time of my stay but your organisation still offers it to your customers - unbelievable!!!!!!
Don't hide behind the Terms and Conditions when your customers have been ripped off - Display some customer service!
3 września 2015
Opinia niezależna
Odpowiedź od HotelClub
Hi Andrew,
Your comments have been noted and we sincerely regret any dissatisfaction you may have experienced with your reservation. HotelClub always welcomes feedback and would like to assure you that customer satisfaction is our priority.
Please provide me with your best method of contact and/or your booking confirmation and I will get in touch with you to rectify the issue.
Best regards,
The HotelClub Team
Does what it does
Not cheapest, but easy to use and keep their client by rewards.
3 września 2015
Opinia niezależna
Best hub to find great deals
Best place to find great deals and at the same time get rewarded, I book all my hotels through them and accommodate the rewards and use them for future booking.
A realizable source and never had issues regarding my booking
3 września 2015
Opinia niezależna
hotelclub
Have found dealing with the Hotelclub a rewarding experience not only are very good deals on offer when I recently telephoned for help while looking for accommodation in Melbourne the help I got was first class , it certainly will be the first site I look at when booking in the future.
3 września 2015
Opinia niezależna
Cannot Fault
I have been using HotelClub for a few years now. Excellent communication & i have never had any issues with my bookings
3 września 2015
Opinia niezależna
Not quite the 4.5 star rating as advertised
Very comfortable and quiet room. Could not hear any external noise including the Southern Cross Railway Station next door.
Bathroom fittings & overall finishings do not reflect the 4.5 star rating. However I will stay again.
3 września 2015
Opinia niezależna
Reliable and good
Good service I often use.
# Always reliable, offering a wide choice.
# Customer service always helpful, efficient and good when I've needed to use them.
# Quick and simple to use.
I'd happily rate this highly and recommend it enthusiastically.
3 września 2015
Opinia niezależna
My Primary Booking Site
I've been booking hotels through Hotelclub for many years now and it is by far my #1 booking site . I shop around on all the sites and Hotelclub usually offers the best rate - if not the best, the rewards make up the difference. If I could think of any critique, it's where I've found many other booking sites to be offering up to 15-20% off promo codes these days, Hotelclub promo codes are hard to find, but I still enjoy the fact that I know the booking is always safe, secure, well-priced and have never experienced
any hassles when I reach my destination.
3 września 2015
Opinia niezależna
easy to use, very direct
navigating the site was easy. There were fewer distractions than most other booking services. Eaay payment processing and quick confirmation.
3 września 2015
Opinia niezależna
Easy & Efficient Booking service
I have used Hotel Club many times and am never disappointed. Easy , convenient and great rates.
3 września 2015
Opinia niezależna
Doświadczenie Trustpilot
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