Chelsea who dealt with my call was fantastic. We got cut off before the end of the call I panicked as it had taken me quite a while to get through and thought on nooo. I called again and had another... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I spoke to Filipa in customer services and she was incredibly understanding and helpful. I would like to say a big thank you to her!! She has also done exactly what she said she would!!!
Reakcja na opinię
Very informative and very quick to respond. Tamzin, who dealt with my query was efficient, polite and completed everything promptly. I am very pleased with the customer service I received. Thank you.... Zobacz więcej
Reakcja na opinię
In error I cancelled my direct debit thinking it was another provider/ service so I emailed for help to re- instate my payments. Tamsin immediately responded and sorted out my error, no problem! than... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
We’re here to help! If you have an appliance breakdown, HomeShield Direct are here to get you back up and running as soon as possible with a network of qualified and registered engineers across the country. HomeShield Direct plans offer unlimited repairs with manufacturer-approved parts, and a brand-new replacement if your appliance can't be fixed. Talk to a real, UK-based staff member today to learn how HomeShield Direct can help you rest easier knowing your appliances are protected.
HomeShield Direct
Napisane przez firmę
- Let us make it right!
- We have a commitment to our customers and strive for best practice in customer service, if you are on Trustpilot because this hasn't been the case then we would suggest following our complaints procedure. --- We have chose to be a part of The Consumer Ombudsman to allow customers a chance to appeal our decisions if we don't get it right.
Dane kontaktowe
Zjednoczone Królestwo
- 0345 5570700
- Info@homeshielddirect.co.uk
- www.homeshielddirect.co.uk
4,6
Doskonała
2 tys. recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 54% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
I received genuinely polite and…
I received genuinely polite and friendly service throughout my experience. Everything was handled in a timely manner, and the communication was clear at every stage. I felt well‑guided and fully informed, which made the whole process smooth and stress‑free. Excellent service all round.
30 stycznia 2026
Opinia niezależna
Odpowiedź od HomeShield Direct
Dear Michael
Thank you for taking the time to leave such a detailed and positive review. We are pleased to hear that you experienced polite and friendly service, clear communication, and timely handling throughout the process.
We appreciate your feedback and thank you for choosing our services.
Kind regards
Homeshield Direct Customer Services
Odpowiedź od HomeShield Direct
Dear Alison
Thank you for your review! We’re glad you found our service helpful and efficient. We appreciate your feedback.
Kind regards
Homeshield Direct Customer Services
Your representative was very…
Your representative was very professional and explained the whole process also very polite
29 stycznia 2026
Opinia niezależna
Odpowiedź od HomeShield Direct
Dear Aivars
Thank you for your feedback. We’re glad to hear our representative was professional, polite, and clear throughout the process. We appreciate you taking the time to share your experience.
Kind regards
Homeshield Direct Customer Services
Spoke with a lovely young lady called…
Spoke with a lovely young lady called Maddie . She was nice and polite which made the conversation flow nicely . Got my cover for £10 less than I was already paying too . What a lovely young lady Maddie is . She’s a credit to ur company .
Huge thank you to Maddie x
29 stycznia 2026
Opinia niezależna
Odpowiedź od HomeShield Direct
Dear Michelle
Thank you so much for taking the time to leave such a lovely review. We’re delighted to hear that Maddie provided such a friendly and helpful service, and that she was able to save you money as well. That’s always a win!
Please don’t hesitate to get in touch if we can help in the future.
Kind regards
Homeshield Direct Customer Services
Excellent fast professional service
Excellent fast professional service
23 stycznia 2026
Opinia niezależna
Odpowiedź od HomeShield Direct
Dear Kay
Thanks so much for the great review! We’re really glad you found our service fast and professional!
Kind regards
Homeshield Direct Customer Services
If I could give more than 5 stars I…
If I could give more than 5 stars I would. Each time I’ve phoned the agents have been so helpful, informative and extremely quick to deal with the issue. Keep up the great work
22 stycznia 2026
Opinia niezależna
Odpowiedź od HomeShield Direct
Dear Pamela
Thank you for taking the time to leave such an amazing review! We’re delighted to hear about your positive experiences with our team and that our agents have been consistently helpful, informative, and efficient. Wwe’ll be sure to share it with the team.
Kind regards
Homeshield Direct Customer Services
Emma queen of policies
A pleasant ,well spoken operative .Who clearly explained my policies position , happy to deal with this organisation,on warranty items .Many thanks .Emma is a deserves a box of chocolates. A pleasure to have this conversation.
22 stycznia 2026
Opinia niezależna
Odpowiedź od HomeShield Direct
Dear Darren
Thank you so much for your lovely review! We’re thrilled to hear you had such a pleasant conversation and that everything was clearly explained. Emma will be over the moon and we will make sure to get her those chocolates! 😊 It’s a pleasure having you with us, and we look forward to helping you again in the future.
Kind regards
Homeshield Direct Customer Services
A very professional service
A very professional service offered by Matt. Unfortunately when I originally received a call, I was unable to speak due to work pressures. Matt advised he would repeat the call and as promised, he did. He was kind and courteous throughout the conversation. A credit to the company.
21 stycznia 2026
Opinia niezależna
Odpowiedź od HomeShield Direct
Dear Michelle
Thank you for your thoughtful review. We’re delighted to hear that Matt provided such a professional, kind, and courteous service. We understand how busy work commitments can be, so it’s great to know he followed through and called back as promised. We’ll be sure to pass this feedback on to Matt as a credit to our team.
Kind regards
Homeshield Direct Customer Services
Tom was very helpful and pleasant good…
Tom was very helpful and pleasant good call manner. Thanks again.
21 stycznia 2026
Opinia niezależna
Odpowiedź od HomeShield Direct
Dear Colin
Thank you for your kind feedback! We’re really pleased to hear that Tom was helpful and pleasant, and that you appreciated his call manner.
Kind regards
Homeshield Direct Customer Services
The call I got I assumed was just…
The call I got I assumed was just another market call, someone trying to sell me something I didn’t want or need, but Ellise was very professional and clear and explained everything of what I was getting, giving me 100% peace of mind I was in good hands.
16 stycznia 2026
Opinia niezależna
Odpowiedź od HomeShield Direct
Dear Nicola
Thank you for taking the time to share your experience. We completely understand how unexpected calls can feel, so we’re especially pleased to hear that Ellise’s professionalism, clarity, and thorough explanations gave you complete peace of mind. We’ll be sure to pass on your feedback to her.
Kind regards
Homeshield Direct Customer Services
Would recommend Elle’s excellent…
Would recommend Elle’s excellent customer service. Plus save me money at the end of the day.
9 stycznia 2026
Opinia niezależna
Odpowiedź od HomeShield Direct
Dear Carol
We’re delighted to hear that Elle provided excellent customer service and was able to help save you money. We look forward to helping you again in the future!
Kind regards
Homeshield Direct Customer Services
Chelsea was great
Chelsea was great, got my insurance for my washing machine sorted quickly
20 stycznia 2026
Opinia niezależna
Odpowiedź od HomeShield Direct
Dear Natalie
Thank you for your feedback! We’re delighted to hear that Chelsea was able to get your washing machine plan sorted quickly. We’ll be sure to pass on your kind words to her.
Kind regards
Homeshield Direct Customer Services
Happy with the service I received today…
Happy with the service I received today from Lauren very polite lady thank you highly recommend this company
20 stycznia 2026
Opinia niezależna
Odpowiedź od HomeShield Direct
Thank you for your lovely review and recommendation. We’re really pleased to hear that you were happy with the service you received from Lauren and found her to be polite and helpful.
Kind regards
Homeshield Direct Customer Services
Philippines was polite and efficient
Philippines was polite and efficient, thanks.
14 stycznia 2026
Opinia niezależna
Odpowiedź od HomeShield Direct
Dear Penny
Thank you for your feedback! We’re glad to hear that Filipa was polite and efficient. We’ll be sure to pass on your thanks to her. If there’s anything else we can help with, please let us know.
Kind regards
Homeshield Direct Customer Services
Home Appliance Insurance
Good Engineers. Trust Worthy . Very Helpful . Excellent Communication
13 stycznia 2026
Opinia niezależna
Odpowiedź od HomeShield Direct
Dear Paul
Thank you for your fantastic feedback. We’re delighted to hear that you found our engineers trustworthy, helpful, and that communication throughout was excellent.
We really appreciate you taking the time to share your experience and look forward to helping you again if needed.
Kind regards
Homeshield Direct Customer Services
Excellent value
Very helpful understanding and very well explained 👏🏻
14 stycznia 2026
Opinia niezależna
Odpowiedź od HomeShield Direct
Dear Ian
Thank you for your lovely feedback. We’re really pleased to hear that you found our team helpful, understanding, and that everything was explained clearly for you.
If you need any further assistance, please don’t hesitate to get in touch.
Kind regards,
HomeShield Direct Customer Services
Very good 👍 👏 1
8 stycznia 2026
Opinia niezależna
Harry called me today to arrange my…washing machine cover
Harry called me today to arrange my covet for my washing machine. . He was very proffesional, helpful and a very pleasant young man to talk to .
13 stycznia 2026
Opinia niezależna
Odpowiedź od HomeShield Direct
Dear Tracey
Thank you for taking the time to leave this great feedback. We’re really pleased to hear that Harry was able to arrange your washing machine cover and that you found him professional, helpful, and pleasant to speak with.
We’ll be sure to pass your kind comments on to him.
Kind regards
Homeshield Direct Customer Services
I called homeshield today as my tv…
I called homeshield today as my tv broke. I got through to lauren who I have spoken to before.
As before she was very helpful and put my mind as ease.
13 stycznia 2026
Opinia niezależna
Odpowiedź od HomeShield Direct
Thank you for your kind feedback. We’re delighted to hear that Lauren was able to help you again and put your mind at ease, we know how worrying these situations can be.
We’ll be sure to pass your lovely comments on to her. Thanks for choosing HomeShield.
Kind regards
Homeshield Direct Customer Services
Direct and precise assistance given and issue resolved.
A rapid response was much appreciated.
13 stycznia 2026
Opinia niezależna
Odpowiedź od HomeShield Direct
Dear Geoff
Thank you for your feedback, we’re really glad our rapid response was helpful. Providing timely support is important to us, so it’s great to know it was appreciated.
Kind regards
Homeshield Direct Customer Services
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.