HomeShield Direct Recenzje 

Spoke with Conor what a lovely guy great at his job too 😄

Don’t know how this Company is still operating?
I had washing machine insurance cover over 2 years ago and opted out when the cover went from £6.90 to £19.00 per month without any notification from them.
Yesterday I had a random telephone call from home shield direct informing me my monthly cover will be reduced from £9.80 to £9.00 per month. I am currently with Domestic & general and thought the telephone call was from them so I said thank you and that was the end of the conversation . It was only when I was notified by my bank that a new direct debit had been set up in the name of Home shield direct that I realised I had been hoodwinked by this underhanded Company who seem to prey on fragile pensioners. How they are allowed to operate amazes me .
I have this morning deleted the DD.

They stated today in There reply that I last had cover with them in July 2024! So why contact me on the 12thJanuary 2026 to inform me of a discount for an insurance I no longer have with them and take it upon themselves to issue a DD with my Bank.

I did not agree yesterday and never will take out any Insurance cover with Homeshield Direct.
I request you delete all personal information you may hold on my account and I hope never to hear from you again.
Thank you

Referring to my previous 5 star review -) Things that begin well don’t always end well🥴

The experience with Ross was amazing as was the first time with my washing machine and now with my fridge freezer needing repaired . He walked me through the procedures and a new fridge freezer order placed . Thank you Ross for taking the time to explain what was expected..I would also like to mention Tom who took me to the next step efficiently and I am delighted with all information given and can't wait to get my fridge freezer. Thank you both for your outstanding help at this time. Keep up the great work .

Lucy dealt with the issue straightforwardly, providing all the information needed in a clear and friendly manner.

Took out policy needed repair to washer paid monthly asked for the whole years payments 86.00 before repair.cancelled policy immedjately .
They kept the three direct payments not very nice about it.

I agreed monthly installments ,,,said I hadnt read small print never got policy docs yet !!! What can be done to get a refund not satisfied? Customer.

I had lovely lad today . Explained everything very polite helpful . His name was Harry

homeshield direct were a pleasure to deal with very quick and efficient and there call handler Lauren was so pleasant and helpful good experience all round

Was lied to multiple times regarding white goods cover.

I advised i had cover in place with Domestic And General at £12 per month for multi appliance cover, there's is £9 per appliance, with my 3 appliances you do the math, I said D&G is cheaper and better!

Reeled of some speel that i didn;t listen to a great deal, 14 mins in, still on the phone so i Hung up...Only to be called abck right abck with more sales speel!! I've done direct sales for the AA, so i'm not the best target for these clowns, young people who are on commision!!

So i hung up and blocked their number.

Sales people need to understand a constant NO means NO!!

The lady was very polite & friendly
& straight away cancelled my policy

Polite and informative

Very happy with conversation with Tom was nice to be able to understand with what saying.

Lucy has made the whole process so simple - great customer service

we have been with Home Shield direct for some time they are so easy to deal with I spoke to Lucy the advisor and she delt with the order of our new washing machine very professionally and was so helpful I cannot recommend home shield direct highly enough

The gentleman I spoke to was so accommodating and had a wonderful manner excellent customer service

Tamsin was very helpful in getting repaired sorted and changing policy to what is relevant to my appliances currently

I AM VERY DISSATISFIED WITH HOMESHIELD. Our Washing Machine needs a repair it has a leaking pipe. It is the 23rd of December and I have been told that nobody can come out until the 6th of January.!!! we have been paying a lot of money for the insurance. Is this the kind of service we get just for the Christmas period? Because they say there aren’t many engineers around??!!!! I CANNOT ACCEPT THIS.
I have been told that due to the Christmas period Engineers will not attend between the 24th of December and January 1st. So what are we supposed to do during this period?? like the NHS people get paid double for working in the Christmas period. This company should do the same for employing Engineers. THIS IS OUTRAGEOUS !!!
Whether it be a fridge, cooker or washing machine not working WAIT UNTIL THE NEW YEAR FOR THE ENGINEER TO ATTEND!!

Communication was relatively easy only waited a short while to get through, action was very prompt, Engineering reacted same day and problem resolved almost immediately with the ordering of a new fridge freezer, only concern was that there were only 2 choices of replacement freezer and that out Home Shield Policy which was paid until 2027 was cancelled

Very helpful and explained the process it was all very straightforward and easy to follow. Thank you.

Lauren was polite, listened carefully to what I needed then very efficiently dealt with my query.
Her warmth and understanding was very encouraging.

All staff have been so polite and helped with all questions