Homebase - Reigate Recenzje 

84
Wynik TrustScore: 4 na 5

3,9

Rushworth Road, off London Road, RH2 0QG Reigate, Surrey, GB


Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 1 z 5

I have got the confirmation the order will be ready to collect on time. When I went in store after travelling 40min drive, the staff informed me that product is not available. It was so frustrating af... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Went into the Reigate homebase store today and were met by very friendly helpful staff which made my shopping experience all the better as I have mental health and I can find going into places lik... Zobacz więcej

Oceniono na 5 z 5

I ordered a Karcher jet washer in the evening, and collected it the next morning. The lady staff member at Collections was friendly, smiling, helpful, and found my order quickly. Another lady at a... Zobacz więcej

Oceniono na 5 z 5

Ordered a hedge trimmer online and intended to collect at Reigate Homebase but failed due to an error made by the store. The store manager has been very helpful. Not only had he apologised for the inc... Zobacz więcej


Informacje dotyczące firmy

  1. Sklep z artykułami domowymi
  2. Wyposażenie łazienek
  3. Sklep dla majsterkowiczów
  4. Sklep meblowy
  5. Sklep ogrodniczy
  6. Sklep z meblami kuchennymi

Homebase

Napisane przez firmę

All your home needs
We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest

Dane kontaktowe

  • Rushworth Road, off London Road, RH2 0QG, Reigate, Surrey, Zjednoczone Królestwo

  • 0345 640 7626

3,9

Dobra

Wynik TrustScore: 4 na 5

84 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Zaprasza klientów do wystawiania recenzji

Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje

Odpowiada na 44% z negatywnych recenzji

Zwykle odpowiada w ciągu 2 tygodni

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

3,9

Wszystkie recenzje

(84)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 717

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 3 z 5

Such a miserable woman on the…

Such a miserable woman on the collection desk

10 sierpnia 2024
Opinia niezależna
Logo Homebase - Reigate

Odpowiedź od Homebase - Reigate

Hello Dean,

Thank you for your review, we're sorry you were disappointed by the customer service you received. We have raised this to the store manager for further review.

Kind Regards

Team Homebase

Oceniono na 4 z 5

Patio furniture

Lovely patio furniture and very helpful staff at Reigate. Shame about delivery company, Shift, who we booked thru Homebase but having taken our booking and payment cancelled our delivery a day later saying they had no drivers available.

4 sierpnia 2024
Opinia niezależna
Oceniono na 5 z 5

5 stars to helpful staff at Reigate

We purchased the Florence garden set from Reigate Homebase. Really please with the quality as we purchased the last one in the sale.
A big thank you to Keller, jake, James and Lewis for helping my husband fit the garden set in our Range Rover. You were so kind and professional!!! 5 stars 🌟🌟🌟🌟🌟 to you guys so helpful!!!

6 sierpnia 2024
Opinia niezależna
Oceniono na 4 z 5

I ordered a Flymo mower online

I ordered a Flymo mower online, click and collect, on Sunday and understood that it would be available for collection the next day. Got a text saying delivery partners would be in touch. Heard nothing. Phoned the store Wednesday and told my order was "pending". Emailed customer services Friday get an update. They replied within a couple of hours saying it was ready to collect! Not overly impressed with the ordering process but the staff at the store were extremely friendly and helpful.

2 sierpnia 2024
Oceniono na 5 z 5

Went into the Reigate homebase store…

Went into the Reigate homebase store today and were met by very friendly helpful staff which made my shopping experience all the better as I have mental health and I can find going into places like this quite overwhelming however I felt very calm and at ease.
The manager was absolutely amazing!
Keeps the good work up!!
( purchased a garden 2 seater and a peacock canvas and a storage drawers)
I will certainly return again soon 😀

26 lipca 2024
Opinia niezależna
Oceniono na 1 z 5

Keter outdoor storage click and collect

I ordered a Keter Store It Out Ace. I was aware it was the last one in stock but was keen to get one for storing surplus equipment.
The person serving asked someone else to bring the order out. A couple of minutes after going into the stock room he re-emerged declaring to his colleague that the packaging had fallen apart, the contents had come out everywhere and that everything was going wrong. The young lady on the checkout got the giggles and showed her immaturity even when I made it obvious that I wasn’t finding it amusing. The staff member took a trolley and came back 20 minutes later with the item piled into it. Straight away I told him that I wanted the situation noted because I didn’t want to find broken bits during assembly. The base clearly had a massive crack in it so that was swapped over for a spare one.
Early evening and I finally had time to build the small structure. It was at this point I found that the replacement base was too small and therefore the whole thing was useless. I haven’t got the time to be back and forth over something that should have been an effortless task.

6 lipca 2024
Opinia niezależna
Logo Homebase - Reigate

Odpowiedź od Homebase - Reigate

Hi Thomas​, 

Thanks for your feedback. We’re sorry for any disappointment caused - We've shared this with the instore team who has assured us they've been in touch with you to resolve this. Please reach out if you need any further support with this.

Thanks,
Team Homebase

Oceniono na 1 z 5

I haven't collected my order

I haven't collected my order. I received a text thanking me for collecting it. It wasn't me.

6 lipca 2024
Opinia niezależna
Logo Homebase - Reigate

Odpowiedź od Homebase - Reigate

Hi Claire​, 

Thanks for your feedback. We’re sorry for any disappointment this has caused to you! We've now spoken to the store who have confirmed they've been in touch to resolve this directly. Please let us know if you need any further support.

Thanks,
Team Homebase

Oceniono na 3 z 5

Don’t know if I’d click and collect again

The order and payment process on this click and collect,was extremely easy but the collection was very poor. Waited for 10 minutes before getting my prepaid goods, with only one serving for most of that time. I left feeling a bit angry, not a great reflection on Homebase

4 lipca 2024
Opinia niezależna
Logo Homebase - Reigate

Odpowiedź od Homebase - Reigate

Hi John​,

We’re sorry you’ve had a disappointing experience. We pride ourselves on our customer service, so we really appreciate you bringing this to our attention. Please be assured your feedback has been shared with the store management team.

Thanks,
Team Homebase

Oceniono na 5 z 5

Ordered 6 x 5 litre tins of block…

Ordered 6 x 5 litre tins of block paving sealer on line. Then went to collect next day. It as so easy, showed them last 4 numbers of a text message then they pointed out where the trolley was waiting for me wih he 6 cans on there.

30 czerwca 2024
Opinia niezależna
Oceniono na 5 z 5

Amazing bathroom Design

I received an amazing bathroom design and consultation at the Reigate Homebase. The member of staff I worked with was very knowledgeable and provided lots of options within my budget.

13 maja 2024
Opinia niezależna

Doświadczenie Trustpilot

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