I have got the confirmation the order will be ready to collect on time. When I went in store after travelling 40min drive, the staff informed me that product is not available. It was so frustrating af... Zobacz więcej
Reakcja na opinię
Lokalizacja
Zmień lokalizacjęRushworth Road, off London Road, RH2 0QG Reigate, Surrey, GB
•Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Went into the Reigate homebase store today and were met by very friendly helpful staff which made my shopping experience all the better as I have mental health and I can find going into places lik... Zobacz więcej
I ordered a Karcher jet washer in the evening, and collected it the next morning. The lady staff member at Collections was friendly, smiling, helpful, and found my order quickly. Another lady at a... Zobacz więcej
Ordered a hedge trimmer online and intended to collect at Reigate Homebase but failed due to an error made by the store. The store manager has been very helpful. Not only had he apologised for the inc... Zobacz więcej
Informacje dotyczące firmy
- Sklep z artykułami domowymi
- Wyposażenie łazienek
- Sklep dla majsterkowiczów
- Sklep meblowy
- Sklep ogrodniczy
- Sklep z meblami kuchennymi
O Homebase - Reigate
Napisane przez firmę
Homebase
Napisane przez firmę
- All your home needs
- We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest
Dane kontaktowe
Rushworth Road, off London Road, RH2 0QG, Reigate, Surrey, Zjednoczone Królestwo
- 0345 640 7626
3,9
Dobra
84 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 44% z negatywnych recenzji
Zwykle odpowiada w ciągu 2 tygodni
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
I have got the confirmation the order…
I have got the confirmation the order will be ready to collect on time. When I went in store after travelling 40min drive, the staff informed me that product is not available. It was so frustrating after travelling 40min to get the item and the staff simply informed that the product is not available just and thats the system fault we can issue the refund.Had a very bad experience
24 czerwca 2026
Opinia niezależna
Odpowiedź od Homebase - Reigate
Thank you for taking the time to speak with us directly.
We’re glad we were able to get this resolved for you and reach a positive outcome. We appreciate the feedback provided and the opportunity to put things right.
Thank you again for your patience throughout
Click & Collect
Quick easy process, very helpful staff at Reigate!
14 listopada 2024
Opinia niezależna
Team were very courteous
Team were very courteous, all items collected as per my order
14 listopada 2024
Opinia niezależna
Okay
Shame salespeople can’t give a smile, it costs little. Not really friendly.
9 listopada 2024
Opinia niezależna
All good except I was given two lots of…
All good except I was given two lots of stairs dust sheets when we should have been given one of these and 2 x larger dust sheets. Didn’t realise until we were home.
25 października 2024
Opinia niezależna
Item ordered was damaged and deformed
Item ordered was damaged and deformed, only one in stock. Staff offered a discount which was accepted. Ordered online so they could have informed me and saved me travelling a considerable distance. Also unable to supply another order even though they showed seventeen in stock!
11 października 2024
Opinia niezależna
Odpowiedź od Homebase - Reigate
Hi Mr D S,
We’re sorry you’ve had a disappointing experience with your click and collect. We appreciate you bringing this to our attention and will share your review with the store.
Thanks,
Team Homebase
10% disc and carried my things to my car!
I signed up for the newsletter online and got 10% discount, which made me very pleased. On collecting my order, I was even happier when the young gentleman asked to carry my things to my car. He even packed it all inside. Very impressive! Service at the tills, although busy was swift. Everyone very cheerful and polite.
5 października 2024
Opinia niezależna
It would be helpful if Homebase could…
It would be helpful if Homebase could store kiln dried sand under cover.
30 września 2024
Opinia niezależna
Odpowiedź od Homebase - Reigate
Hi Mr Webster,
We’re sorry to hear of any disappointment caused, thank you for bringing this to our attention. We have shared your feedback with the store management team to review this product in store. Should you need any further support regarding your purchased please use the following link to get in touch (https://help.homebase.co.uk/hc/en-gb/requests/new?&referrerPageUrl=https://help.homebase.co.uk/hc/en-gb) and include “FAO Gemma Ref 2083038” in the subject line. We’ll aim to get back to you as soon as we can.
Thanks,
Team Homebase
Speed of service with click and collect
26 września 2024
Opinia niezależna
Very helpful in store with click and…
Very helpful in store with click and collect order :)
15 września 2024
Opinia niezależna
Quick service but very unhelpful…
Quick service but very unhelpful customer service. No assistance to load extremely heavy bags of gravel into the car staff just watched.
14 września 2024
Opinia niezależna
Odpowiedź od Homebase - Reigate
Hello Jenni,
Thank you for your review, we're sorry to hear that you were disappointed by the customer service at our store.
Kind Regards
Team Homebase
Really stupid
Really stupid!
I sent my wife to pick up the order as she was passing the store.
The person that gave her the order, handed over a set of boxes with lids for a completely different product. We ordered four boxes and got five lids. Three of which are for a completely different product. Now we need to spend time and fuel going all the way back to sort this out. Not impressed.
6 września 2024
Opinia niezależna
Odpowiedź od Homebase - Reigate
Hi OC,
We’re sorry you’ve had a disappointing experience. We appreciate you bringing this to our attention and will share your review with the store.
Thanks,
Team Homebase
Quick and easy
Couldn’t find the item on the shop floor but ordered online and it was ready to collect later that day. Two trips but got exactly what I needed.
5 września 2024
Opinia niezależna
Items were ready for me for collection
Items were ready for me for collection. Special shout out to the gentleman who helped me get 8 rolls of turf to my car and pick them all up so I could chase after my toddler :-)
5 września 2024
Opinia niezależna
Very good customer service
Very good customer service. Staff helped me carry heavy goods and load car. Much appreciated
3 września 2024
Opinia niezależna
My items were ready for collection when…
My items were ready for collection when I arrived and a friendly member of staff helped me carry my items to car. Very pleased with the service
1 września 2024
Opinia niezależna
Friendly helpful staff
14 sierpnia 2024
Opinia niezależna
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.