The click & collect area wasn't well signposted and, once we'd got a trolley from outside the store, there wasn't much room to move the box off the counter onto the trolley due to various obstacles... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Fantastic help at 5pm 15 December Homebase Bracknell at Dulux paint section by Emmanuel and Gweneth both went over and above to help me find my way through the nightmare of Dulux paint choices , num... Zobacz więcej
Reakcja na opinię
What can I say... No on a serious note, Doug Stephens at the Bracknell branch was very helpful, listened to our needs/requirements and gave us some good advise. He wasn't pushing, because if he d... Zobacz więcej
I had been looking around several stores likes of B&Q, Wickes but the moment I stepped in Homebase Claire asked me if she can help me, she spent hours in putting up the right order as needed by me in... Zobacz więcej
Informacje dotyczące firmy
- Sklep z artykułami domowymi
- Wyposażenie łazienek
- Sklep dla majsterkowiczów
- Sklep meblowy
- Sklep ogrodniczy
- Sklep z meblami kuchennymi
O Homebase - Bracknell
Napisane przez firmę
Homebase
Napisane przez firmę
- All your home needs
- We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest
Dane kontaktowe
Wokingham Road, RG42 1NB, Bracknell, Berkshire, Zjednoczone Królestwo
- 0345 640 7497
4,3
Doskonała
125 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 42% z negatywnych recenzji
Zwykle odpowiada w ciągu 2 tygodni
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Everything ready for me
Everything ready for me, no queue no fuss simple!
17 czerwca 2024
Opinia niezależna
Outstanding customer care
Outstanding customer care and professional service from Claire Hodd in planning our new kitchen and bathrooms
8 czerwca 2024
Opinia niezależna
Doug and Katie at Bracknell Homebase…
Doug and Katie at Bracknell Homebase are stars! Their customer service today was the best I've received in years, going above & beyond to help us.
Well done and thank you Doug and Katie.
9 czerwca 2024
Opinia niezależna
For the 3rd time in a row when doing…
For the 3rd time in a row when doing click and collect item was damaged
14 czerwca 2024
Opinia niezależna
Odpowiedź od Homebase - Bracknell
Hi Grant,
We're sorry to hear that your Click&Collect was damaged, if you return this to the store where you collected the item they can arrange for an exchange or a refund. If you are unable to return to the store or would like to keep the damaged goods please send images to this link;(https://help.homebase.co.uk/hc/en-gb/requests/new?&referrerPageUrl=https://help.homebase.co.uk/hc/en-gb)
Kind Regards
Team Homebase
I ordered 18 decking planks
I ordered 18 decking planks, 15 were great, but one was warped, 1 was spit and 1 was not the correct width. We didn't have the time to exchange them as my son only saw them on 7th June 2024 -he'd come from Ireland to do the job. He reconfigured his plan to accommodate the 3 'bad' ones. I have pictures on my mobile, but I haven't had time to go visit the store for any compensation. Lynnette Oldfield
30 maja 2024
Odpowiedź od Homebase - Bracknell
Hello Lynnette,
We're sorry to hear that you have had these issues. A member of our senior team will be in touch to discuss this further.
Kind Regards
Team Homebase
Quick and efficient collection process
Very quick and efficient collection process. Nice lady that served us. Great baskets, so happy with the items too.
12 czerwca 2024
Opinia niezależna
Great price
Great price, great service, great delivery, couldn't be more pleased. Thank you so much and would definitely recommend.
5 czerwca 2024
Great service
Store kept me fully up to date including 2 calls about my order. Great service.
9 czerwca 2024
Opinia niezależna
One of the items was wrong second time…
One of the items was wrong second time it’s happened on click and collect given a lower priced item till I queried and had to wait 10 minutes for someone to come and swap it for what I actually ordered and paid for no explanation or apology guessing they were hoping I wouldn’t notice
9 czerwca 2024
Opinia niezależna
Odpowiedź od Homebase - Bracknell
Hi Mrs Hey,
Thanks for bringing this to our attention. We’re sorry to hear of your disappointing experience. Feedback like this is incredibly important to us, so we've shared this with the instore team. Please feel free to reach out to us on (https://help.homebase.co.uk/hc/en-gb/requests/new) if you would like to discuss this further.
Team Homebase
CIick and collect just works
CIick and collect just works - nice people too.
9 czerwca 2024
Opinia niezależna
The guys in the store
The guys in the store - Alan? And Dave were a great help in moving the bookcase today. Thank you
31 maja 2024
Opinia niezależna
Staff are always so helpful
Staff are always so helpful, whenever needed 👍😀 excellent paint choice
28 kwietnia 2024
Opinia niezależna
Within an hour
Ordered, received text and picked up item all within the hour ... Helpful staff in store, couldn't ask for more.
30 maja 2024
Opinia niezależna
Great service
Great service, our item was ready to be collected within half an hour of ordering.
25 maja 2024
Opinia niezależna
Great customer service
Rosie the lady at the collection desk is extremely helpful and very friendly. Good customer engagement.
24 maja 2024
Opinia niezależna
I got sent a notification that the…
I got sent a notification that the package was ready for collection, but it actually was not ready.
22 maja 2024
Opinia niezależna
Odpowiedź od Homebase - Bracknell
Hi Mike,
We’re sorry you’ve had a disappointing experience. We appreciate you bringing this to our attention and will share your review with the store manager.
Thanks,
Team Homebase
What can I say...
What can I say...
No on a serious note, Doug Stephens at the Bracknell branch was very helpful, listened to our needs/requirements and gave us some good advise.
He wasn't pushing, because if he did I would of dropped them from our places to go.
We had a few issues during the build, and Doug (whilst on holiday) did he best to help, as well as getting his colleague Claire to support.
14 kwietnia 2024
Opinia niezależna
Homebase Bracknell
The things I wanted were easy to order online for click and collect. I received a call from a very polite staff member that one item wasn't available but I would be refunded. When I went to collect my items the staff member who served me was friendly and chatty and efficient. Very impressed with Homebase Bracknell.
16 maja 2024
Opinia niezależna
The staff in the Bracknell store are…
The staff in the Bracknell store are always so helpful and give good advice about what products are best for what ever project I am doing. The prices in store are also more in line with your competitors
14 maja 2024
Opinia niezależna
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.