The click & collect area wasn't well signposted and, once we'd got a trolley from outside the store, there wasn't much room to move the box off the counter onto the trolley due to various obstacles... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
The click & collect area wasn't well signposted and, once we'd got a trolley from outside the store, there wasn't much room to move the box off the counter onto the trolley due to various obstacles... Zobacz więcej
Reakcja na opinię
Fantastic help at 5pm 15 December Homebase Bracknell at Dulux paint section by Emmanuel and Gweneth both went over and above to help me find my way through the nightmare of Dulux paint choices , num... Zobacz więcej
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What can I say... No on a serious note, Doug Stephens at the Bracknell branch was very helpful, listened to our needs/requirements and gave us some good advise. He wasn't pushing, because if he d... Zobacz więcej
I had been looking around several stores likes of B&Q, Wickes but the moment I stepped in Homebase Claire asked me if she can help me, she spent hours in putting up the right order as needed by me in... Zobacz więcej
Napisane przez firmę
Napisane przez firmę

Wokingham Road, RG42 1NB, Bracknell, Berkshire, Zjednoczone Królestwo
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 42% z negatywnych recenzji
Zwykle odpowiada w ciągu 2 tygodni
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
The ordering was straightforward and so was collection. Item is as described.
Just very good service.

Odpowiedź od Homebase - Bracknell
The 6ft Xmas tree is not 6ft, more like 5ft
Very disappointing
Lovely side board unit, really happy with the delivery service all on time, unit assembly instructions & solid product finish.
Very responsive and friendly staff despite the store going into administration.
Another great high street name going.
I had been looking around several stores likes of B&Q, Wickes but the moment I stepped in Homebase Claire asked me if she can help me, she spent hours in putting up the right order as needed by me instead of pushing for more and more. I have never seen such a professional attitude and true customer service. If any one is looking to get new kitchen or bathroom .. Claire is the go to person.. Thank you CLaire!! Much appreciated
Great service & super quick delivery, would use again without hesitation.
It was the worst purchase that I had. The sofa connections were connected wrong (up side was connected downward) and I had to change it myself. There was no support form the customer service

Odpowiedź od Homebase - Bracknell
The queue was long and only one person on tills at 15.40 29/10/24. Bracknell. The server was efficient, friendly and professional - sadly I didn't get her name but she is a credit to the Branch
Quick and easy. Will definitely be using this service again. thank you.
Rob from Homebase Bracknell who works on the mixer paints. This man is so knowledgeable and helpful, he’s always got a smile and is so helpful. Legend!
Good bathroom design service, we were really pleased with the design and delivery but absolutely shocking after sales support. The bathroom radiator was mis measured and a 500mm radiator ordered instead of a 400mm one, this didn’t come to light until our plumber arrived to fit, either error or upselling by Homebase, its difficult to tell! Unfortunately our designer has left Homebase and so we are now trying to deal with his replacement, it’s been nearly 4 weeks and we have had a series of non returned phone calls, emails not responded to and a standard “ I need to talk to my manager” We absolutely appreciate we are
outside of the standard 30 days return but given the error was from the original Homebase designer we didn’t anticipate a challenge with a straight change in size! Once again today we are left waiting for a promised phone call but it appears that again we are going to be left hanging. It’s such a shame given the positive design service that something so simple as a change in size of radiator has been so difficult - for this reason alone I cannot recommend home base and give the 1 star review

Odpowiedź od Homebase - Bracknell
My partner and I weren't sure what to do with our kitchen until we walked into the Homebase at Bracknell. Claire took her time to walk us through her design while also showing us the various components that will make the kitchen cabinets. It was a great experience, we are now looking forward to having our kitchen done.
Customer service was excellent. I ordered online and I had chosen the wrong sized accessory to go with my purchase of a set of clever cubes. Sandra telephoned me up within hours of my order to ask if this was what I intended or if I had made a mistake. She was very polite and said she had already selected the right product for me to check when I went to pick up my order. On my arrival the staff were very friendly and helpful. They had already picked up a selection of products for me to choose from saving me time and embarrassment. Overall I was very impressed with the service and will order from Homebase again in future!
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