Ordered online to be collected in store. Although the order was ready to be collected within a few days, the pickup took longef than expected. I waited approximately 15 minutes to be served as there... Zobacz więcej
Reakcja na opinię
Lokalizacja
Zmień lokalizacjęUnit 1, 18 - 20 St Mary's Square, SA1 5HR Swansea, GB
•Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Always helpful staff. Great range in store and you can order if they don't stock the item you want. It's great that there is still somewhere you can browse in store. There is still a demand for physic... Zobacz więcej
Reakcja na opinię
It is always a pleasure to shop in store or on-line, but do prefer in store as the help and information is there always and easy to get. I always get good customer care, thanks to everyone who works... Zobacz więcej
Reakcja na opinię
Ewan sales advisor at HMV Swansea today was amazing, he made our shopping experience brilliant. Nothing was too much trouble, he was so welcoming and polite. Ewan has brilliant customer services s... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
- Sklep muzyczny
- Sklep z płytami CD
- Sklep z płytami DVD
- Sklep z płytami
- Sklep – systemy audio
- Sklep z koszulkami
O hmv (UK) - Swansea
Napisane przez firmę
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Napisane przez firmę
- home of entertainment since 1921
Dane kontaktowe
Unit 1, 18 - 20 St Mary's Square, SA1 5HR, Swansea, Zjednoczone Królestwo
4,8
Doskonała
292 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Iike this dvd really good item and…
Iike this dvd really good item and thank you very munch and CD regards daniel smith
12 czerwca 2026
Odpowiedź od hmv (UK) - Swansea
Hi Daniel
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
The Best Place to Shop for Great Films - HMV
It is always a pleasure to shop in store or on-line, but do prefer in store as the help and information is there always and easy to get. I always get good customer care, thanks to everyone who works in the Swansea HMV Store. Plus I never have to wait very long when I order particular DVDs. My one gripe, I want to see more musicals, concerts and shows on DVD please.
9 czerwca 2026
Odpowiedź od hmv (UK) - Swansea
Hi
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Great help to choose
Thank you for your help and guidance in assessing record decks. Sales and delivery were excellent.
25 grudnia 2025
Odpowiedź od hmv (UK) - Swansea
Hi Thomas
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Odpowiedź od hmv (UK) - Swansea
Hello Terence
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
1 + 2+ 3
1. The staff were pleasant and polite. 2. They handled my order efficiently. 3. And in no time at all I received my order exactly as I requested and in perfect condition.
Conclusion? 1 + 2 + 3 = One very satisfied customer 😊
21 maja 2026
Odpowiedź od hmv (UK) - Swansea
Hi Michael
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Odpowiedź od hmv (UK) - Swansea
Hi mark
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Very good service
Very good service , promp and exactly what I ordered from one store in Swansea to Cheltenham store
17 maja 2026
Odpowiedź od hmv (UK) - Swansea
Hi Sarah
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Helpful staff
All the staff were helpful and obliging. And made me feel confident to ask stuff that I wasn't sure about.
18 maja 2026
Odpowiedź od hmv (UK) - Swansea
Hi Paul
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Easy to order huge choice of music etc
Easy to order huge choice of music etc. Just such a unique store
14 maja 2026
Odpowiedź od hmv (UK) - Swansea
Hi Steven
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Bluray in great condition and on time
Bluray was delivered in perfect sealed condition and arrived quickly. It was well packed and posted with care.
7 maja 2026
Odpowiedź od hmv (UK) - Swansea
Hi Mark,
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Odpowiedź od hmv (UK) - Swansea
Hi Paul,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Always great choice in store with…
Always great choice in store with knowledgeable and friendly staff who give great service
3 maja 2026
Odpowiedź od hmv (UK) - Swansea
Hi
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Minimal wait to be served with friendly…
Minimal wait to be served with friendly and chatty staff
16 kwietnia 2026
Odpowiedź od hmv (UK) - Swansea
Hi Richard
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
helpful service and went through at…
helpful service and went through at least seven different albums with me to differentiate between which one was the best.
9 kwietnia 2026
Odpowiedź od hmv (UK) - Swansea
Hi Carys
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Album return
On returning an album that was significantly damaged, I had to prove that I had a transaction number, had no issues with this, however, when couldn’t find this on the card, I had to show my personal accounts to the staff member, who was helpful and trying his best to be fair. The manager did come across rude and made me feel that I was lying and at one point even though the evidence was on my account. Did get sorted in the end though, just was made to feel like I was cheating the system.
4 kwietnia 2026
Odpowiedź od hmv (UK) - Swansea
Hello Marc
Thanks for taking the time to bring your recent experience to our attention. We pride ourselves on the service we offer our customers and are sorry to hear you’ve had a disappointing experience on this occasion.
So that we can investigate this fully, please contact our customer service team at support.hmv.com with as many details of your experience as possible and they’ll take a look asap.
I pre-ordered a cd
I pre-ordered a cd, and I received it the day after the album came out, I didn't expect it to be so soon.
26 marca 2026
Odpowiedź od hmv (UK) - Swansea
Hi Bryan,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
I ordered and collected in store
I ordered and collected in store was really quick when I got the notification email and it was all free. Staff was great as always
14 marca 2026
Odpowiedź od hmv (UK) - Swansea
Hello Drew
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Pre order online to pick up in store
Pre order online to pick up in store , while there i picked up an extra 2 vinyl . Fantastic choice
26 lutego 2026
Odpowiedź od hmv (UK) - Swansea
Hi there,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Easy use very friendly helpfully staff
16 lutego 2026
Odpowiedź od hmv (UK) - Swansea
Hi Lucy
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Reliable delivery and quality of…
Reliable delivery and quality of product is consistently good so thanks guys
9 lutego 2026
Odpowiedź od hmv (UK) - Swansea
Hi mark
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.