Did a click and collect for a preorder item, got the message a few days later to say it was there and was in and out within minutes, quick service and hassle free.
Reakcja na opinię
Lokalizacja
Zmień lokalizacjęUnit 43/44, The Bridges Shopping Centre, SR1 3LE Sunderland, GB
•Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Went into the store to collect my order & the lady behind the counter gave me someone else's order despite me giving them MY order number. She clearly didnt read the name that was written on the box.... Zobacz więcej
Reakcja na opinię
Purchase of this item was fine. Staff very helpful. Order placed and given options for delivery which was also efficiently dispatched My only negative observation is that other than ordering on lin... Zobacz więcej
Reakcja na opinię
My online order was sent to HMV and I received a timely email from HMV informing me that my item was ready to pick up. When arriving at the store, I was third in the queue, but seen by a very helpful... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
- Sklep muzyczny
- Sklep z płytami CD
- Sklep z płytami DVD
- Sklep z płytami
- Sklep – systemy audio
- Sklep z koszulkami
O hmv (UK) - Sunderland
Napisane przez firmę
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Napisane przez firmę
- home of entertainment since 1921
Dane kontaktowe
Unit 43/44, The Bridges Shopping Centre, SR1 3LE, Sunderland, Zjednoczone Królestwo
4,7
Doskonała
236 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Good customer service.
No email or text received to confirm that my online order was available for collection. The lad in HMV was very helpful though and retrieved my online order. Very good customer service.
11 kwietnia 2024
Odpowiedź od hmv (UK) - Sunderland
Hi Anthony
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Very quick and efficient service
Very quick and efficient service
Ordered on 29th March,dispatched on 30th,
3rd April ready to pick up and I picked it up on the 4th.I was informed by email of every step of my vinyls journey
6 kwietnia 2024
Odpowiedź od hmv (UK) - Sunderland
Hi Joan
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Odpowiedź od hmv (UK) - Sunderland
Hello Ian
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Quick delivery of my order to my local…
Quick delivery of my order to my local branch. Easy to collect. Staff very friendly.
29 lutego 2024
Odpowiedź od hmv (UK) - Sunderland
Hi Jan
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Odpowiedź od hmv (UK) - Sunderland
Hi Carol
Thank you for taking the time to leave us a review. We love receiving feedback from our customers and will do our best to earn that last star from you next time ;-)
Have a great day!
Fast reliable service
Ordered two items in store came on time in to store, great service with ordering and picking up items.
15 lutego 2024
Odpowiedź od hmv (UK) - Sunderland
Hi Noreen
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Pre ordered vinyl
Pre ordered vinyl . Recieved text to sat when it was in store. Picked up no problem. Very smooth ordering system.
31 stycznia 2024
Odpowiedź od hmv (UK) - Sunderland
Hi Julie
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
No problems.
22 stycznia 2024
Odpowiedź od hmv (UK) - Sunderland
Hi Stephen
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Fast Delivery from ordering to the…
Fast Delivery from ordering to the Store
Item well packaged.
Staff very friendly and helpful
27 grudnia 2023
Odpowiedź od hmv (UK) - Sunderland
Hi Peter
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Waited over 10 days for my cd which had…
Waited over 10 days for my cd which had been in store for 4days prior to me going in
6 stycznia 2024
Odpowiedź od hmv (UK) - Sunderland
Hi Sharon,
Thanks for getting in touch.
We're sorry to hear of the delay with your order reaching you; our warehouse team along with Royal Mail are working around the clock to keep up with the volume of orders that we are currently receiving at this busy time.
We can see that your delivery of your order was completed recently, apologies for any disappointment that may have been caused as a result of this delay.
Odpowiedź od hmv (UK) - Sunderland
Hello Jules
Thanks for leaving us a great review!
We were so pleased to read your comments and look forward to seeing you again soon.
Odpowiedź od hmv (UK) - Sunderland
Hi Rob
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Ordered a record on line from HMV…
Ordered a record on line from HMV waited a couple of weeks came just in time for Christmas.young assistant was very helpful.l was very happy with the service.
19 grudnia 2023
Odpowiedź od hmv (UK) - Sunderland
Hi Mrs Turnbull
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Easy ordering, excellent service
Easy ordering. Fast, organised counter service. Friendly, courteous staff.
19 grudnia 2023
Odpowiedź od hmv (UK) - Sunderland
Hi Paul
Thank you for leaving a 5 star review for hmv Sunderland!
We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon and merry christmas :-)
Good job done .
Got hold of what I was after in the time they said it would take . Old school customer service.
16 grudnia 2023
Odpowiedź od hmv (UK) - Sunderland
This is the kind of service that makes us top dog at hmv!
Odpowiedź od hmv (UK) - Sunderland
Hi Susan
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Helpful staff
I couldn't find the record that I needed, I asked the assistant and he looked and it wasnt there, so he ordered online for me. Very helpful nothing was a problem.
5 grudnia 2023
Odpowiedź od hmv (UK) - Sunderland
Hi Steph
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Odpowiedź od hmv (UK) - Sunderland
Hi Emma
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Great price and delivery speed
16 grudnia 2023
Odpowiedź od hmv (UK) - Sunderland
Hi Dianne
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Good Service
Staff member in Sunderland shop very helpful as I had scant info of singer and title of CD .But he came up trumps and sorted it re payment and delivery excellent. Will definitely use the HMV shop again.
12 grudnia 2023
Odpowiedź od hmv (UK) - Sunderland
Hi Thomas
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.