Bought my daughter the Rumi Funko Pop & had it delivered to my local store. Website was easy to use, received email updates & the staff were polite & helpful when we came in to collect it. Positive ex... Zobacz więcej
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Lokalizacja
Zmień lokalizację176-178 High St, SO14 2BY Southampton, GB
•Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I've been buying kpop albums(cds) from Hmv for a while now. Until recently it has been easy to find in store as well as new releases. My last 2 visits have been frustrating as it has moved within the... Zobacz więcej
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I had purchased 'Unforgotten' series 1 to 4, but neither I nor the assistant realised that the case did not contain any discs and was merely a display case. Fortunately I had kept the receipt and Harr... Zobacz więcej
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From the moment I asked the sales assistant about my enquiry, he was so helpful. Very informative. Friendly. My daughter has learning difficulties and said sales assistant was so gentle and helpful. H... Zobacz więcej
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Informacje dotyczące firmy
- Sklep muzyczny
- Sklep z płytami CD
- Sklep z płytami DVD
- Sklep z płytami
- Sklep – systemy audio
- Sklep z koszulkami
O hmv (UK) - Southampton
Napisane przez firmę
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Napisane przez firmę
- home of entertainment since 1921
Dane kontaktowe
176-178 High St, SO14 2BY, Southampton, Zjednoczone Królestwo
4,7
Doskonała
280 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Friendly and helpful staff
Friendly and helpful staff, who helped me to place my order for a music CD
14 września 2024
Odpowiedź od hmv (UK) - Southampton
Thank you Jane and we hope you enjoyed your CD!
Odpowiedź od hmv (UK) - Southampton
Hi Claire
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Best of both worlds!
I bought on line from the HMV Store and then collected in the local store. This way I got what I specifically wanted plus the excuse to browse in person (and but some more things!).
14 września 2024
Odpowiedź od hmv (UK) - Southampton
Hi Kevin
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Odpowiedź od hmv (UK) - Southampton
Hi Jessica
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Odpowiedź od hmv (UK) - Southampton
Hello Brenda
Thanks for leaving us a great review!
We were so pleased to read your comments and look forward to seeing you again soon.
The person couldn't get my name right or the rest of my details right.😒 Plus I'm bringing back my purchase as my partner already bought me a helmet before my purchase arrived. So after 21 days it'.
Didn't like the service and getting my name wrong all the time Didn't help that's it basically.
16 sierpnia 2024
Odpowiedź od hmv (UK) - Southampton
Hello Customer
Thanks for taking the time to bring your recent experience to our attention. We pride ourselves on the service we offer our customers and are sorry to hear you’ve had a disappointing experience on this occasion.
So that we can investigate this fully, please contact our customer service team at support.hmv.com with as many details of your experience as possible and they’ll take a look asap.
Excellent service
23 sierpnia 2024
Odpowiedź od hmv (UK) - Southampton
Hi Valda
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
I am so pleased with the assistance…
I am so pleased with the assistance from your staff with helping for the first time to order a DVD and the arrival was earlier then stated thank you
20 sierpnia 2024
Odpowiedź od hmv (UK) - Southampton
Hi Lynda
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Odpowiedź od hmv (UK) - Southampton
Hi Allan
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Odpowiedź od hmv (UK) - Southampton
Hi Terry
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Odpowiedź od hmv (UK) - Southampton
Hi Charmaine
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Odpowiedź od hmv (UK) - Southampton
Hi Alan
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
In store ordering a DVD
Ordered a dvd in store as it wasn’t on the shelf. Cheaper than Amazon and available for pick up within a couple of days, would use again.
28 czerwca 2024
Odpowiedź od hmv (UK) - Southampton
Hi Leslie
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
I was looking for a great new turntable…
I was looking for a great new turntable and the staff in the shop were really helpful. Not pushy, but knowledgable!
1 lipca 2024
Odpowiedź od hmv (UK) - Southampton
Hi Mitch
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Odpowiedź od hmv (UK) - Southampton
Hi Jennifer
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Brilliant that HMV are on the High…
Brilliant that HMV are on the High Street trading 👌 they supplied a long gone video for a friend in hospital. Very pleased.
3 lipca 2024
Odpowiedź od hmv (UK) - Southampton
Hi Tony
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Odpowiedź od hmv (UK) - Southampton
Hi Simon
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Odpowiedź od hmv (UK) - Southampton
Hi Peter
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Odpowiedź od hmv (UK) - Southampton
Hi Graham
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Unpleasant Click and Collect Experience
I asked about my order and thought it was a collect in store if in stock option, they stated it doesn’t work that way. When I asked why I couldn’t they just said it’s policy.
Whilst I was talking to them they were doing other things instead of giving me their undivided attention which I found very unprofessional.
Whilst I understood the point, I was angry at the way they spoke and how they didn’t show any empathy. It was evident that they were not interested in talking to me and to “just deal with it”
So not only did I think their attitude toward the conversation was unprofessional, I found it to be unempathetic and quite rude at times.
My order consisted of multiple items which all came on different days which meant I kept going back and forth and even then the store workers displayed the consistent unprofessionalism and rudeness.
There was only one store assistant who actually was very respectful and had very good customer service skills. I didn’t catch his name but it was surprising to see how one attendant has such great customer service skills whilst the others seemed not to be of the same standard.
Overall, very unpleasant experience.
25 maja 2024
Odpowiedź od hmv (UK) - Southampton
Hello Harry
Thanks for taking the time to bring your recent experience to our attention. We pride ourselves on the service we offer our customers and are sorry to hear you’ve had a disappointing experience on this occasion.
So that we can investigate this fully, please contact our customer service team at support.hmv.com with as many details of your experience as possible and they’ll take a look asap.
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.