Ordered something from their site because I wasn't sure it would be in store. I was suprised it dispatched so fast considering it was on the weekend however it was delivered on time and in perfect c... Zobacz więcej
Reakcja na opinię
Lokalizacja
Zmień lokalizację363 Oxford Street, W1C 2JW London, England, GB
•Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I bought a game from HMV a few weeks ago for my brother’s birthday. Although it was out of stock, the staff member explained everything clearly and assured me it would be delivered by Tuesday if I ord... Zobacz więcej
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The staff are always excellent. Also, when I order (in store) I receive confirmations of release dates and delayed releases (due to distributors pushing back releases). So I always know what's hap... Zobacz więcej
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Disabled assistance was spot on, security and hmv staff couldn't of done anymore to help me from start to finish. Thank you so much hmv Oxford Street for making it possible for me to attend to meet my... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
- Sklep muzyczny
- Sklep z płytami CD
- Sklep z płytami DVD
- Sklep z płytami
- Sklep – systemy audio
- Sklep z koszulkami
O hmv (UK) - Oxford Street
Napisane przez firmę
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Napisane przez firmę
- home of entertainment since 1921
Dane kontaktowe
363 Oxford Street, W1C 2JW, London, England, Zjednoczone Królestwo
4,6
Doskonała
839 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
The person that helped me was…Martin
The person that helped my was brilliant, he really knows the stock and went out of his way to help .
26 czerwca 2026
Może korzystać z AI, aby udzielać odpowiedziCzytaj więcej
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Not delivered yet
One of the items from the order hasn’t been delivered yet. It’s taking too long. Had I known this, I’d buy it from the store and avoid any future pre-orders.
5 lipca 2026
Odpowiedź od hmv (UK) - Oxford Street
Hi Enrique
Thank you for taking the time to leave us a review. We are sorry to hear about the delay with your recent order, apologies for any disappointment caused. Please contact us at website.service@hmv.co.uk so we can assist you further.
Very friendly workers
3 lipca 2026
Odpowiedź od hmv (UK) - Oxford Street
Hello,
Thank you for leaving a 5-star review! We pride ourselves on offering our customers the best experience, and we’re so pleased to hear this has paid off.
See you soon :-)
The staff where super helpful and the…
The staff where super helpful and the items where delivered quickly and in perfect condition
30 czerwca 2026
Odpowiedź od hmv (UK) - Oxford Street
Hi teddie
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Click & Collect GO!
Ordered something from their site because I wasn't sure it would be in store. I was suprised it dispatched so fast considering it was on the weekend however it was delivered on time and in perfect condition!
Staff was very friendly and helpful. I'd definitely shop using this process again.
28 czerwca 2026
Odpowiedź od hmv (UK) - Oxford Street
Hi O.R.P
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
I bought a CD with click and collect
I bought a CD with click and collect. When it was ready, the collection process was quick and easy and the staff helpful.
25 czerwca 2026
Odpowiedź od hmv (UK) - Oxford Street
Hello Steven
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Odpowiedź od hmv (UK) - Oxford Street
Hello there,
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Odpowiedź od hmv (UK) - Oxford Street
Hi Ray,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Nice young man took my order.my order…
Nice young man took my order.my order arrived on time and was well packaged.
23 czerwca 2026
Odpowiedź od hmv (UK) - Oxford Street
Hi Marc,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Odpowiedź od hmv (UK) - Oxford Street
Hi David
Thanks for leaving us a review. So that we can look into this fully and get you the best answer, Please contact us at support.hmv.com and provide us with as much info about your experience as possible.
We’ll then take a look and get back to you as soon as possible.
Easy click & collect from store
Easy click & collect from store, with shared updates of dispatch and arrival at store.
19 czerwca 2026
Odpowiedź od hmv (UK) - Oxford Street
Hello Mr Bassett
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
The staff/email notifications
The staff are always excellent.
Also, when I order (in store) I receive confirmations of release dates and delayed releases (due to distributors pushing back releases).
So I always know what's happening with my order(s).
I'd highly recommend HMV, especially if you like to browse in store like I do.
Excellent service.
17 czerwca 2026
Odpowiedź od hmv (UK) - Oxford Street
Hi ade
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Odpowiedź od hmv (UK) - Oxford Street
Hi Brian
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Click and collect
Click and collect, staff were very helpful and polite, quick service well done!
12 czerwca 2026
Odpowiedź od hmv (UK) - Oxford Street
Hi Zoe
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Great customer service and a swift…
Great customer service and a swift delivery of the product I ordered.
18 czerwca 2026
Odpowiedź od hmv (UK) - Oxford Street
Hi Mark
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Donkey Kong Bananza
I bought a game from HMV a few weeks ago for my brother’s birthday. Although it was out of stock, the staff member explained everything clearly and assured me it would be delivered by Tuesday if I ordered in-store. He was very patient, and my order arrived exactly as promised. Thank you for the excellent service! I can’t remember his name, but I think he had long, mid-length curly hair. He was amazing!
31 maja 2026
Odpowiedź od hmv (UK) - Oxford Street
Hi Sherry
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Disabled assistance was spot on
Disabled assistance was spot on, security and hmv staff couldn't of done anymore to help me from start to finish. Thank you so much hmv Oxford Street for making it possible for me to attend to meet my idol x
15 czerwca 2026
Odpowiedź od hmv (UK) - Oxford Street
Hi Holly
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Attended a signing event
Attended a signing event, very well organised and staff were very helpful
15 czerwca 2026
Odpowiedź od hmv (UK) - Oxford Street
Hi Gareth
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
No tracking for guest check out
For guest check out . You just get an email saying it dispatched and that's it .. no tracking available through royal mail . So your just left waiting . I don't want to sign up just to track my package so it would be so helpful if tracking was available to those who pick guest check out . Thank you
15 czerwca 2026
Odpowiedź od hmv (UK) - Oxford Street
Hi Customer
Thank you for taking the time to leave us a review. We are sorry to hear about the issues with your recent order, apologies for any disappointment caused.
You should receive a tracking number on the dispatch email, Please contact us at website.service@hmv.co.uk so we can assist you further.
We didn’t wait too long
We didn’t wait too long. It was a good experience. It was really nice to meet Taylor we also shopped around afterwards and had a great experience in all would recommend
15 czerwca 2026
Odpowiedź od hmv (UK) - Oxford Street
Hi thomas
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
Dowiedz się więcej o innych rodzajach recenzji.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.