Order was easy to place online with website complying to good web design principles. Staged emails to notify of order progress were sent to me in a timely manner. The two staff who dealt with me in st... Zobacz więcej
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Lokalizacja
Zmień lokalizacjęUnit 25 Eastgate Centre, SS14 1AE Basildon, GB
•Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
the shop assistant Julia (not too sure of the name now) at Basildon Eastgate HMV is very helpful and patience as my children bring their saving in coins to purchase their item and she take time to cou... Zobacz więcej
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REALLY fast delivery and they keep you updated the whole time. If an item isn't in stock, they try to get it in as quick as possible to deliver too so it's really reliable! Only issue is that the pack... Zobacz więcej
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The customer service in store was great. Very helpful and polite. The item condition however was not as good. Boxes delivered in store was beaten (I was concerned this may happen on home delivery... Zobacz więcej
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Informacje dotyczące firmy
- Sklep muzyczny
- Sklep z płytami CD
- Sklep z płytami DVD
- Sklep z płytami
- Sklep – systemy audio
- Sklep z koszulkami
O hmv (UK) - Basildon
Napisane przez firmę
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Napisane przez firmę
- home of entertainment since 1921
Dane kontaktowe
Unit 25 Eastgate Centre, SS14 1AE, Basildon, Zjednoczone Królestwo
4,8
Doskonała
241 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Couldn't find the product I was looking…
Couldn't find the product I was looking for. So the staff member helped me to order it using the in-store ordering system.
Procured came within the week, extremely pleased and would most likely use the service again.
27 czerwca 2024
Odpowiedź od hmv (UK) - Basildon
Hello Laurence
Thanks for leaving us a great review!
We were so pleased to read your comments and look forward to seeing you again soon.
The girl who served me was very…
The girl who served me was very helpful, they didn't have in store what I wanted, so she ordered it for me and it arrived 3 days later
10 czerwca 2024
Odpowiedź od hmv (UK) - Basildon
Hi Michelle
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
In store assistance very helpful
In store assistance very helpful, package arrived as advised.
13 czerwca 2024
Odpowiedź od hmv (UK) - Basildon
Hi Lynne
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Odpowiedź od hmv (UK) - Basildon
Hi Customer
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Odpowiedź od hmv (UK) - Basildon
Hello,
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Lady at the counter was quite rude
Lady at the counter was quite rude, explained to her that I'm trans and that my deadname is on my ID and she was very rude about it, thought this place was supposed to be LGBTQ+ friendly
11 maja 2024
Odpowiedź od hmv (UK) - Basildon
Hello Ash
Thanks for taking the time to bring your recent experience to our attention. We pride ourselves on the service we offer our customers and are sorry to hear you’ve had a disappointing experience on this occasion.
So that we can investigate this fully, please contact our customer service team at support.hmv.com with as many details of your experience as possible and they’ll take a look asap.
Odpowiedź od hmv (UK) - Basildon
Hi Andy
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Odpowiedź od hmv (UK) - Basildon
Hello Paul
Thanks for taking the time to leave us a 4 star review!
We hope to earn that last star from you soon ;-)
I love going to the store to browse and…
I love going to the store to browse and people are really nice there
6 kwietnia 2024
Odpowiedź od hmv (UK) - Basildon
Hi Anonymous
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Odpowiedź od hmv (UK) - Basildon
Hi Customer
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Odpowiedź od hmv (UK) - Basildon
Hi Justin
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
One of The 4k's I wanted that was…
One of The 4k's I wanted that was released that day was not in stock. I was told it was released, but the shop hadn't ordered any.
25 marca 2024
Odpowiedź od hmv (UK) - Basildon
Hello les
Thanks for taking the time to leave us a 3 star review! We are sorry to hear the item you required was not in stock in the store. Apologies for any disappointment caused.
We hope to earn those last stars from you soon ;-)
CDS ordered that were not in stock.
I ordered CDs that were not in stock,they were delivered in a couple of days and I was notified by E Mail. Pleased with service.
29 marca 2024
Odpowiedź od hmv (UK) - Basildon
Hi OllieT
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Quick delivery parcel undamaged and not…
Quick delivery parcel undamaged and not tampered with also friendly and helpful member of staff would feel confident to order items in the future
12 marca 2024
Odpowiedź od hmv (UK) - Basildon
Hello Teresa
Thanks for leaving us a great review!
We were so pleased to read your comments and look forward to seeing you again soon.
Very happy thank you.
25 lutego 2024
Odpowiedź od hmv (UK) - Basildon
Hi Steven
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Wonderful Paris.
Paris was wonderful and has always been, other staff knows their onions and are all knowledgeable in this business.
I'll always be an ambassador to HMV.
God bless all.
23 lutego 2024
Opinia niezależna
Odpowiedź od hmv (UK) - Basildon
Hello Martin
Thanks for leaving us a review, we can’t wait to see you again soon in-store or online.
The staff at Basildon were very…
The staff at Basildon were very helpful. The order came very quickly and I am pleased with the quality of the D.V.D.
28 stycznia 2024
Odpowiedź od hmv (UK) - Basildon
Hello,
Thank you for leaving a 5-star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
We hope you enjoy your DVD.
Odpowiedź od hmv (UK) - Basildon
Hi JANICE
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Superb customer service and advice in…
Superb customer service and advice in store. Quick delivery.
13 stycznia 2024
Odpowiedź od hmv (UK) - Basildon
Hi Rachel
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
No email had been in store 2 days took…
No email had been in store 2 days took over seendays with royal mail into store.
5 stycznia 2024
Odpowiedź od hmv (UK) - Basildon
Hi David,
Thanks for getting in touch.
We're sorry to hear of the delay with your order reaching the store; our warehouse team along with Royal Mail are working around the clock to keep up with the volume of orders that we are currently receiving at this busy time.
We can see that your delivery of your order was completed recently, apologies for any disappointment that may have been caused as a result of this delay, and the lack of notification from the store.
Best wishes
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.