Hispek Electronics Recenzje 

702
Wynik TrustScore: 4 na 5

4,0

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Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 4 z 5

Searched internet for best price, Hispek had it, delivery was slower than expected but I guess this is down to RM as well

Oceniono na 5 z 5

Ordered BOSE headphones from Hispek - great price which nobody else could get near to. Had a request to call them about 20mins are ordering to confirm why I wanted the item send to an address which wa... Zobacz więcej

Oceniono na 1 z 5

Told because credit card registered at different address than delivery address that would have to get authorization code from bank before could be delivered. Too much hassle. Ordered from Amazon inste... Zobacz więcej

Reakcja na opinię

Oceniono na 4 z 5

I ordered some Bose headphones, ordered on the Tuesday, delivered on Thursday - 5 stars for delivery. Unfortunately they were faulty so contacted hi spek who organised a a collection within 48 hours.... Zobacz więcej

Informacje dotyczące firmy


Dane kontaktowe

4,0

Dobra

Wynik TrustScore: 4 na 5

702 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,0

Wszystkie recenzje

(702)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 0

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 3 z 5

Not informed as out of stock when ordered

It took some time for Hispek to advise that the item was out of stock and took a phone call for the information. Ultimately I did get 2 emails apologising for the delay with an 'instock date' and a delivery date which finally was met.

12 października 2012
Opinia niezależna
Logo Hispek Electronics

Odpowiedź od Hispek Electronics

Dear Mr Wingrave,

Please accept our sincere apologies you have had cause to post a poor review. Thank you for your comments, they have been duly noted. Your feedback will help us to improve the service we offer our valued customers. At hispek.com we strive to maintain a high level of customer service. We are sorry that we have failed on this occasion to meet those expectations.

We are occasionally challenged with the ability to source every product we offer given the volume of items on the website, we do always strive to be pro-active and contact customers with alternatives when this happens that can be delivered within a more acceptable time scale.

We are pleased however on this occasion that the order was despatched and your order received.

Regards
hispek .com team

Oceniono na 2 z 5

unlikely to use them again

ordered the item, paid for it, then got a phone call saying item was not in stock and they didn't know when it will be.

so, all in all, a bit of a waste of time

12 października 2012
Opinia niezależna
Logo Hispek Electronics

Odpowiedź od Hispek Electronics

Dear Mr Mitchell,

Please accept our apologies you have had cause to post a poor review. We are sorry to disappoint, it took a while before notification was received that this appliance was not available.

We are sorry for any inconvenience this may have caused.

Regards

hispek.com team

Oceniono na 2 z 5

Still Waiting for Delivery

Ordered a Miele vacuum cleaner last week as the website said the item was in stock and it would be 5-7 delivery time, this was fine and perfectly acceptable. Also had a phone call from their staff to confirm payment details as the registered address was different to our delivery address (we have recently moved) on the Friday, day after placing the order. Having waited 7 days and not received any further communication about my purchase being delivered, I chased the sales team to advise and was told that there was a delay from the manufacturer that could delay the item by 2-3 weeks. Was quite annoyed to be told that and frustrating no one got back to me regarding the delay. Was the best price for the item but I would've quite happily paid a bit more to have it delivered sooner.

12 października 2012
Opinia niezależna
Logo Hispek Electronics

Odpowiedź od Hispek Electronics

Good afternoon,

Please accept our sincere apologies you have had cause to post a poor review.

Your comments have been duly noted, we can see this item has been removed from the web site. A member of the team will contact you to discuss your order and the estimated date of arrival of stock.

We are sorry for the inconvenience this is causing.

Regards

hispek.com team

Oceniono na 5 z 5

Excellent service

I had never heard of Hispek before so was a little dubious about handing over card details. I needn't have worried. They said it would take 5-7 working days and it was delivered the next day. First class, well done.

12 października 2012
Opinia niezależna
Oceniono na 5 z 5

Excellent value and service

Purchased a Neff built in coffee machine. After searching the internet intesively this was the best price. Communication from Hispek was great they rang and advised when to expect then rang on the night before and within 1/2 hour of there arrival. The item was delivered in good condition, on time and pleasant delivery guys, All in all a good experience and would recommend Hispek.

12 października 2012
Opinia niezależna
Oceniono na 2 z 5

POOR, POOR, POOR.

WHY STATE THE VACUUM CLEANER IS IN STOCK WHEN IT IS NOT. AND WHY DID IT TAKE 4 PHONECALLS OVER 15 MINUTES EACH BEFORE YOU FINALLY COME CLEAN AND ADMIT THAT THE CLEANER WAS NOT IN STOCK.

12 października 2012
Opinia niezależna
Logo Hispek Electronics

Odpowiedź od Hispek Electronics


Good afternoon,

Please accept our sincere apologies you have had cause to post a poor review. Your comments have been duly noted.

Unfortunately we can only apologise and advise that this was not done intentionally, this could serve no purpose and suggest that this was due to human error. We appreciate you comments, and are naturally sorry we were unable to supply.

Regards

hispek.com team

Oceniono na 5 z 5

Very professional and friendly

With the best price on the web, I wasn't expecting such good customer service. I spoke to aiysha on the phone regarding a security querey and was very impressed with how upbeat and friendly she was. Was a refreshing difference to the typical off seas unfriendly call centres dealing with orders. My order was dispatched earlier than expected and was delivered two days earlier than stated in the email. Overall very satisfied with my experience with HiSpek

12 października 2012
Opinia niezależna
Oceniono na 2 z 5

The website should tell you if items are out of stock

I ordered a Miele vacuum cleaner at the beginning of week 1. Online, the price offered was the best available, and a number of other stockists were out of stock, including John Lewis, so I went ahead to make a purchase from Hispek. My old vacuum cleaner had broken, but I was prepared to wait the 5-7 working days for a replacement. Payment was taken from my account on the day of purchase. After 7 working days, ie the middle of week 2, I emailed the company to ask where my item was. I was then informed that the item was out of stock but due in at the end of the week. I called the company at the end of the week and was assured my item was due for delivery and would arrive Mon or Tue the following week (week 3). On Tue, I received an email to say that I needed to contact the Hispek team. When I called, I was told my item was still not in stock and would take another 2-3 weeks to arrive. Of course, I could not wait this long to buy a vacuum cleaner. The staff were very helpful, but if the website had registered in the first place that the item was out of stock, I would not have pursued the purchase. I am still waiting to be reimbursed in my bank account.

11 października 2012
Opinia niezależna
Logo Hispek Electronics

Odpowiedź od Hispek Electronics

Good afternoon,

Please accept our sincere apologies you have had cause to post a poor review. Thank you for your comments, they have been duly noted. Your feedback will help us to improve the service we offer our valued customers. At hispek.com we strive to maintain a high level of customer service. We are sorry that we have failed on this occasion to meet those expectations.

We are occasionally challenged with the ability to source every product we offer given the volume of products on the website, we do always strive to be pro-active and contact customers with alternatives when this happens that can be delivered within a more acceptable time scale.

The refund was processed on 11th October, and we are sorry to have lost your custom.

Regards

hispek.com team

Oceniono na 5 z 5

immediate response from Hispek.

I emailed Hispek via spares-2-go, about a fairly obscure part for my Krups coffee machine. Not only did they respond within 24 hours, they sent an entire diagram of the whole machine so I could properly identify the part I was looking for. I have ordered the part which is due within a week, and kept the diagram for anything else which may eventually go. Very helpful.

11 października 2012
Opinia niezależna
Oceniono na 5 z 5

Neff is the best of the rest

My wife got a new kitchen and needed a new hob so we checked around and found the best deal with Hi-Spek.The hob was delivered with-in 5 days,came well packaged.Would definately use this shop again.

10 października 2012
Opinia niezależna
Oceniono na 5 z 5

Quality product from a trusted supplier!

I wanted to purchase Bose OE2 White headphones that most suppliers are still selling for £129. I saw Hispek in a comparison list and noticed that they were selling the same Headphones for £99 with free P & P and were a Bose dealer. I placed my order and received my Headphones within 2 days with an e-mail update of progress. I highly recommend Hispek for superb service and excellent prices.

10 października 2012
Opinia niezależna
Oceniono na 3 z 5

Goods fine, but delivery experience terrible.

The machine is great, but then that's nothing less than I expected as my previous machine was a Bosch washer.
I was disappointed that it didn't come sooner, on the website delivery is quoted as 5 working days, mine was 6, or even 7 if the order was noted the day it was placed.
I paid a collection charge of £20, but because they didn't have the paperwork (or so they claimed) the delivery team were not willing to take the old machine, even though I showed them a printout with it clearly stating the collection charge. They phoned their office, and I heard the lady tell them not to take the old machine, so something clearly amiss with the admin there.

10 października 2012
Opinia niezależna
Logo Hispek Electronics

Odpowiedź od Hispek Electronics

Good afternoon,

Please accept our sincere apologies you have had cause to post a poor review. Your comments have been duly noted.

We are sorry for the inconvenience this has caused, we can see we did attempt to turn the vehicle round to call back to collect, as clearly this was an admin error. However we were advised they were unable to.

A refund of the charge for the failed collection was made to your account. We are sorry this was due to human error, so when the delivery company rang to check it was not obvious the collection service had been booked.

Regards

hispek.com team

Oceniono na 5 z 5

Quick and efficient

We wanted to replace a small TV in our kitchen and having found the unit that we wanted - a Samsung 22" - we came across Hispek who had it in stock and were competitive in price. The order was placed and delivered within 2 days.

10 października 2012
Opinia niezależna
Oceniono na 5 z 5

Best price & fast delivery

I ordered a Bose iPod docking station for a new Lifestyle system. It was the best price on the Internet and arrived two days later. I particularly like the stock update before you order. I have ordered stuff before from other companies only to be told it will be weeks before its in stock and will be sent. Hispek sent me several emails regarding the order and including when it had been dispatched. Overall great service and will use them again.

10 października 2012
Opinia niezależna
Oceniono na 2 z 5

delighted to receive my new Miele, but it didn't work

After trying the new vacuum cleaner...
It wouldn't work! My husband in the end found out that it was the fault of the fuse in the plug attatched to the cleaner!

I really think that it should have been checked before sending it out to a customer to find if was working.

10 października 2012
Opinia niezależna
Logo Hispek Electronics

Odpowiedź od Hispek Electronics

Good afternoon,

Please accept our apologies you have had cause to post a poor review. We are sorry to hear that the new appliance posed an immediate problem.

We would expect that appliances would undergo some form of quality control from manufacture. However we would not check an appliance before we despatch it to our customers, as the order could be perceived as not being brand new.

We are sorry for any disappointment this has caused and are pleased to hear the problem has been indentified and hopefully resolved. In the event you require any assistance please do not hesitate to contact us.

Regards

hispek.com team

Oceniono na 1 z 5

Order cancelled

Told because credit card registered at different address than delivery address that would have to get authorization code from bank before could be delivered. Too much hassle. Ordered from Amazon instead even though slightly more expensive.

9 października 2012
Opinia niezależna
Logo Hispek Electronics

Odpowiedź od Hispek Electronics

Good afternoon,

Please accept our sincere apologies you have had cause to post a poor review. Your comments have been duly noted.

In order to help combat fraud we do need to adhere to strict procedures to protect all parties concerned.

We are sorry to lose your business.

Regards

hispek.com team

Doświadczenie Trustpilot

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