Went to Hillier’s yesterday the food was aweful As always best attempt a school lunch overpriced for poor quality cold food ! The staff are always miserable never friendly miserable members of staff... Zobacz więcej
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Zobacz, co mówią recenzenci
Took my daughter and grandchildren for a meal for a treat. Unfortunately it was quite disappointing. We waited half an hour for our food before inquiring about it. The food was brought a few minutes... Zobacz więcej
Went to Hilliers in Ruislip today for some pot plants and compost. Although I found what I was looking for the atmosphere in the garden centre is dismal. There were more staff than customers and price... Zobacz więcej
The staff at Hillier Sunningdale are always very friendly and helpful. Unlike some centres they are never too busy to give advice, chat about products,help with heavy items or give an individualised c... Zobacz więcej
Informacje dotyczące firmy
Informacje przekazane przez różne źródła zewnętrzne
Hillier Nurseries and Garden Centres. 16 Garden Centres across South of England. Wholesale nurseries, trees and Cash & Carry for trade
Dane kontaktowe
Winchester Road, SO51 9BQ, Ampfield, Zjednoczone Królestwo
- www.hillier.co.uk
2,6
Słaba
195 recenzji
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Best big breakfast!
I have just come home after taking advantage of your delicious breakfast offer at Hillier's Newbury. This is actually my third sitting! Every time, despite it being so popular, I have had a top class, hot, breakfast and been served by such lovely staff. Josh in particular has kept calm and smiling despite the restaurant being overwhelmed with customers. Such a friendly and professional team. A benchmark for all eateries to aspire to. Thank you so much.
31 stycznia 2025
Opinia niezależna
Odpowiedź od Hillier Garden Centres
Thank you so much for your fantastic 5-star review! We are delighted to hear that you have enjoyed our big breakfast every time you have visited, and that the quality and service have consistently met your expectations. It is wonderful to know that Josh and the team made your experience even more memorable, even during busy times. Your kind words mean the world to us, and we truly appreciate your continued support. We look forward to welcoming you again soon!
Expensive and poor quality food in cafe
Hillier garden centre Hailsham is good but the cafe is overpriced and poor quality. We ordered 2 cups of tea at £2.50 each, plus a tuna sandwich £8.99 and a toasted cheese and ham sandwich £9.99..total £24. My brothers sandwich arrived but no sign of mine…as we waited for my order, my brother had finished his food and I then noticed a plate on their counter but couldn’t see what was on it. we managed to alert one of the lads cleaning the tables that I was still waiting for my toasted sandwich. We watched him go to the servery and it transpired that this was my food. We then watched as the man used his fingers on my sandwich to see if it was still warm them bought it over. He said it was still warm but would I like another one to which I replied yes. Moments later the hot sandwich arrived. We think it was reheated as it was too quick. Another female customer came over to us and said she noticed the plate on the counter much earlier before me. On the next table, the elderly couple before us walked up the servery to complain as well. Plenty of staff but service terrible and food dreadful and certainly not worth £10 for a plastic ham and cheese sarnie!! If you are looking for a decent garden cafe, I suggest Stavertons… cheaper and good quality.
25 stycznia 2025
Opinia niezależna
Odpowiedź od Hillier Garden Centres
Thank you for your feedback. We are very sorry to hear about your experience at our café, and we truly appreciate you taking the time to share it with us. We strive to provide high-quality food and service, and it is clear that we missed the mark during your visit.
To help us investigate this matter further and ensure it is addressed appropriately, could you please reach out to us directly at club@hillier.co.uk? We can then forward your comments to the Hillier Garden Centre in Eastbourne for a more thorough review of the issues you have raised.
We hope to have the opportunity to make this right for you. Thank you again for your feedback.
Very pleased with online plants, ordering and delivery
I used their online service to buy two plants in their sale. Very pleased with the well grown plants, well packed and delivered by overnight service with pinpoint tracking at a very reasonable P&P charge.
15 stycznia 2025
Opinia niezależna
Odpowiedź od Hillier Garden Centres
Thank you so much for your wonderful 5-star review! We are delighted to hear that you're happy with the plants and the delivery service. We take great care in packing and shipping our products, so it’s great to know that the experience met your expectations. We appreciate your support and hope to serve you again soon!
Taking away teapots
Taking away teapots. Not a good move. By the time you get your breakfast your cup of tea is cold.
15 stycznia 2025
Opinia niezależna
Odpowiedź od Hillier Garden Centres
Thank you for your feedback. We are sorry to hear that your experience was not up to your expectations. Could you kindly let us know which Hillier Garden Centre you visited so we can address the issue? Alternatively, please feel free to reach out to us directly at club@hillier.co.uk. We appreciate your input and are always looking for ways to improve!
Terrible pricing
Terrible pricing. My husband had a bacon sandwich with a fried egg, it cost £9.49!! A rip off. Only later we noticed he could have had a full breakfast with tea, toast and juice for £9.99, how can that be right. Puts us off going back.
15 stycznia 2025
Opinia niezależna
Odpowiedź od Hillier Garden Centres
Thank you for sharing your feedback, and we are sorry to hear you were disappointed with your recent experience. We aim to provide good value for our customers, and we understand your concerns about pricing. To help us look into this further, could you please let us know which Hillier Garden Centre you visited? Alternatively, feel free to reach out directly to us at club@hillier.co.uk, and we will be happy to assist you further.
Simple not worth wasting your time
Wife convinced me to try Hilliers breakfast, £10 each sounded on the pricey side but if it's good food perhaps itd be worth it.
After queuing for 10mins a young staff member had been sent along the queue to inform folk that once ordered the wait for food was 55 MINUTES!!!
Gauging the speed of the queue we'd not be served for at least another 10mins, meaning 1hr 15mins before you actually get to see what a £10 breakfast looks like.
Thankfully a staff member walked past with the very same fabled breakfast on a tray, it clearly isn't worth £10 nor was it worth wasting so much of a Sunday morning waiting for.
Well done Hilliers, transport cafe food at garden center prices with theme park queue times.
12 stycznia 2025
Opinia niezależna
Odpowiedź od Hillier Garden Centres
Thank you for your feedback, and we are sorry to hear about your disappointing experience. We take all feedback seriously and would like to investigate this further to ensure it doesn't happen again. Could you kindly let us know which Hillier Garden Centre you visited? Alternatively, you can reach out directly to us at club@hillier.co.uk, and we will be happy to address your concerns. We appreciate your input and hope to have the opportunity to improve your experience in the future.
I recently ordered the Hozelock Compact…
I recently ordered the Hozelock Compact Reel + 25m Hose Pipe & Nozzle from Hillier Garden Centres, and while the initial delivery was missing the spray gun, the issue was resolved incredibly quickly. Their customer service team, particularly Melanie, was efficient and friendly. They immediately sent a replacement, which was delivered to my door without any hassle.
I’m genuinely impressed with the quality of their service and how they handled the situation. It’s a shame to see their Trustpilot score so low because my experience was nothing but positive. I can’t help but wonder if some of the negative reviews are influenced by competitors because this shop clearly deserves much higher recognition.
I’ll definitely shop here again and recommend it to others! Excellent job, Hillier!
9 stycznia 2025
Opinia niezależna
Odpowiedź od Hillier Garden Centres
Thank you so much for your wonderful 5-star review! We are pleased to hear that you had such a positive experience with both our product and customer service team. Melanie will be especially pleased to know that her efforts made a difference. We truly appreciate your thoughtful comments, and we are grateful for your understanding regarding the initial delivery issue.
Your support means a lot to us, and we are delighted to hear you will be shopping with us again. We look forward to serving you in the future! Thanks again for choosing Hillier Garden Centres!
Restaurant prices are a disgrace in…
Visited the Hilliard restaurant in Botley today, absolutely disgusted with regard to the prices,
I requested a pot of tea for one, together with sausages and mash. I was given a small mug of hot water ,one loose teabag and a minuscule jug of milk, I requested If could have the tea in a teapot , the reply was , we are no longer allowed to use teapots.
Th bill was for £2.50 for the tea. And £13.99 for 3 sausages, mash and peas.
The garden side of the business, one cannot fault, but certainly the same cannot be said with regards the restaurant experience
Further to the above, yesterday we visited Dobbies restaurant at Cadnam, pot of tea (filled 4 cupfuls) £2-50, and an excellent cottage pie with ample vegetables Need I say more
9 stycznia 2025
Opinia niezależna
Odpowiedź od Hillier Garden Centres
Thank you for your feedback, and we’re sorry to hear about your experience at the Hillier Restaurant in Botley. We take all customer comments seriously and would love the opportunity to address your concerns directly.
Please reach out to us at club@hillier.co.uk, and we will ensure your feedback is forwarded to the Hillier Garden Centre in Botley so they can investigate and resolve the matter. Your experience is important to us, and we want to ensure it is rectified.
We appreciate your time and hope to hear from you soon.
Rip off
Go to Hillers about 4 times a week after walking dogs for tea and always been pleased as you had a teapot which you got 2 cups of tea suddenly today been told NO MORE TEAPOTS just a cup am very disappointed as no explanation given even tho just recently put price up we like going there as made welcome by staff so will now go to garden centre down the road where you get teapots,do not understand there reasoning for this.
7 stycznia 2025
Opinia niezależna
Odpowiedź od Hillier Garden Centres
Thank you for your feedback, and we are sorry to hear about your recent experience. We understand your disappointment regarding the change to teapots and appreciate your loyalty to Hillier Garden Centres. To better assist you, could you please let us know which Hillier Garden Centre you visited? Alternatively, feel free to reach out to us directly at club@hillier.co.uk so we can address your concerns more thoroughly. We value your feedback and hope to have the opportunity to welcome you back soon.
This morning myself and my partner went…
This morning myself and my partner went for a breakfast in the restaurant as we do every Sunday. We were later informed that a member of staff on the till was questioned by the Manager as to whether we had paid for our breakfast. We have a very good relationship with some of the staff,especially the younger ones.I can only assume the manager thought I was complicit in committing a fraudulent act with the assistance of a staff member.I resent the accusation, if he had asked me I could have shown the till receipt it was paid by by credit card.I now intend to take my patronage to another local garden centre
5 stycznia 2025
Opinia niezależna
Odpowiedź od Hillier Garden Centres
We are very sorry to hear about your experience, and we completely understand how upsetting this must have been. We take such matters seriously and would like to look into this further to understand what happened. Could you please let us know which Hillier Garden Centre you visited, or feel free to reach out directly to us at club@hillier.co.uk? We value your feedback and would appreciate the opportunity to address this properly. Thank you for bringing this to our attention, and we hope to resolve this matter for you.
"no dogs" in the restaurant.
I visited Hillier at Cheddar. It states "no dogs" in the restaurant".
However, we have visited on the 2 last occasions the were dogs aside their owners chairs.
I think it's disgusting where food is being served. You may love your dog. I don't.
4 stycznia 2025
Opinia niezależna
Odpowiedź od Hillier Garden Centres
Thank you for sharing your feedback, and we are sorry to hear about your experience. To help us look into this further, could you please let us know which Hillier Garden Centre you visited? Alternatively, feel free to reach out directly to us at club@hillier.co.uk so we can address your concerns. We take all feedback seriously and want to ensure our policies are consistently followed. Thank you for your understanding.
What a really lovely place to visit!
Just got to say we have had so many amazing visits to the Hilliers garden center in Cheddar, in the summer we had amazing cream tea and the staff so friendly, and I have to say The Best Scones around and I have tried a few! And Now the festive baguette just so good we had to go back back again.And then the festive scones WOW and sooo fresh well worth the miles we have to travel
9 grudnia 2024
Opinia niezależna
Odpowiedź od Hillier Garden Centres
Thank you so much for your wonderful review! We are delighted to hear that you have enjoyed so many amazing visits to our garden centre in Cheddar. It warms our hearts to know that our cream teas, festive baguettes, and especially our scones have made your trips worthwhile. Your kind words about our friendly staff mean the world to us too. We look forward to welcoming you back soon for more treats and good times – it is always a pleasure to have you visit!
Recommended the restaurant to a group…
Recommended the restaurant to a group of friends for Christmas lunch as reasonably priced and we visited today. The two course meal was excellent. The food was hot and tasty. All of us really enjoyed the turkey and the venison pie with accompanying vegetables etc. which we had chosen in advance. The cheesecake and Christmas pudding were also excellent. Definitely worth the £20 a head.
12 grudnia 2024
Opinia niezależna
Odpowiedź od Hillier Garden Centres
Thank you so much for your wonderful feedback! We are delighted to hear that you and your friends enjoyed your Christmas lunch with us. It is great to know the turkey, venison pie, and desserts hit the mark and that you found the meal excellent value. We truly appreciate your recommendation and hope to welcome you back soon for more delicious meals. Happy holidays!
They used to cook a lovely breakfast…
They used to cook a lovely breakfast but the company have cut corners and using cheap food products. The sausages are now on par with cheap tesco value sausages. Yet the price they charge is for a quality food. Stop being so cheap if you want to retain custom.
1 grudnia 2024
Opinia niezależna
Odpowiedź od Hillier Garden Centres
Thank you for your feedback. We are sorry to hear that your recent experience did not meet your expectations. We strive to provide quality meals, and we take your comments seriously. To help us understand your experience better, could you please reach out to us directly at club@hillier.co.uk? Additionally, if you could let us know which Hillier Garden Centre you visited, we would greatly appreciate it. Your feedback is important to us, and we would like the opportunity to address your concerns.
We regularly visit Hilliers in Hermitage
We regularly visit Hilliers in Hermitage for breakfast and family catch ups. The breakfast is lovely and very good value. The food is always hot, fresh well presented and tasty.
We then take a good look around and finish our visit with a coffee and cake in the cafe.
The staff are always friendly and helpful from those in the cafe and advice when purchasing an indoor plant.
29 listopada 2024
Opinia niezależna
Odpowiedź od Hillier Garden Centres
Thank you so much for your kind review! We are pleased to hear that Hilliers in Hermitage is a favourite spot for your family catch-ups. It is wonderful to know you enjoy our breakfast offerings and find them to be good value. We take pride in serving hot, fresh, and delicious food, so your feedback means a lot to us.
We are also delighted you make the most of your visits, from browsing our selection to enjoying coffee and cake in the café. Our team strives to provide a friendly and helpful experience, whether it's in the café or assisting with plant purchases, so it is fantastic to see that reflected in your review.
We look forward to welcoming you again soon! Thank you for your continued support.
AVOID AT ALL COST
Made the mistake of visiting the branch in Bath. Went to their cafe to be bullied by staff. Food is awful and terrible coffee. Not kid friendly at all.
24 listopada 2024
Opinia niezależna
Odpowiedź od Hillier Garden Centres
Thank you for sharing your feedback, and we are truly sorry to hear about your disappointing experience at our Bath branch. We take customer concerns very seriously, and we would like to investigate this further. Please email us directly at club@hillier.co.uk, and our Garden Centre restaurant manager in Bath will reach out to you to address your concerns and work toward a resolution. We appreciate your input and the opportunity to make things right.
Annoyed
An employee in the restaurant has now been abrupt/ rude to me 3 times in total. This is not a complaint about the restaurant, just one employee named Joy.
23 listopada 2024
Opinia niezależna
Odpowiedź od Hillier Garden Centres
Thank you for reaching out. We are very sorry to hear about your experience with a member of our staff, and we take this matter seriously. In order to investigate and resolve this issue, could you kindly email us directly at club@hillier.co.uk? Please let us know which Hillier Garden Centre you visited, and our Garden Centre restaurant manager will be in touch to address your concerns. We appreciate your feedback and will do everything we can to ensure a better experience moving forward.
No flexibility on dogs, poor quality food
Visited the Newbury garden centre with my very poorly husband who has not been able to get out of the house for a few weeks. We took our dog & were looking forward to a nice lunch, to maybe buy a Christmas tree and some baubles. But guess what? After he struggled from the car park to the cafe? Dogs are NOT allowed, even small well behaved dogs. The cakes in the cafe looked highly processed, tasteless and massively overpriced. We didn't want to leave the dog in the car (risk of theft) so drove soth to Yew Tree garden centre. Again, DOGS NOT ALLOWED.
So drove into Newbury, poor hubbie had a long very difficult walk to Chego's who welcomed the dog and us, served us a delightful lunch, glass of wine, superb service from a pleasant waitress. Then to Rufus for an excellent coffee, quality cakes & a cosy atmosphere, with our dog.
Hillier and Yew Tree - you lost business from us today and into the future. We will go for quality and service and kindness to our well behaved pooch every time!!!!!!
16 listopada 2024
Opinia niezależna
Odpowiedź od Hillier Garden Centres
Thank you for your feedback, and we are sorry to hear about your experience. We completely understand how disappointing it can be when plans are disrupted, especially when caring for a loved one. We do accept dogs throughout our Garden Centers and outdoor seating areas, and we genuinely strive to create a welcoming environment for all of our visitors, including those with pets. However, due to food safety regulations, we do not allow dogs inside the restaurant seating area as it is too close to where food is being prepared and served.
We also receive feedback from some of our customers who feel that dogs should not be allowed at all within the Center, so we aim to strike a balance by allowing dogs in the outdoor spaces, while ensuring the indoor areas remain safe for food preparation. We hope this helps clarify our policy, and we truly appreciate your understanding.
We are sorry that you were unable to enjoy your visit with your dog, and we hope you will consider visiting us again in the future. Thank you again for your feedback, and we wish your husband a speedy recovery.
Thyme & Mulberry restaurant
Thyme & Mulberry restaurant, Sunningdale:
Two full English breakfasts with toast and tea included for under £20! Excellent food and service, clean restaurant, absolutely no complaints at all. Highly recommended.
We only had a brief look round the garden centre but it was clean, well laid out, and there were some bargains to be had. Overall very good experience. Well done everyone. I will definitely be back.
3 listopada 2024
Opinia niezależna
Odpowiedź od Hillier Garden Centres
Dear Alan,
Thank you so much for your glowing review and kind words! We’re thrilled to hear that you enjoyed your visit to Thyme & Mulberry and appreciated our full English breakfast. It means a lot to know that our food, service, and the cleanliness of the restaurant met your expectations.
We’re also pleased that your brief visit to the garden centre was a positive one and that you spotted some great bargains. Your recommendation and intention to return are the highest compliments we could hope for.
We look forward to welcoming you back soon!
Not a place I will return to
This place is the most confusing I have ever been to. The restaurant is right at the back of the complex and if you have parked at the front, you have to navigate right around the building and it is only identified by the name of the cafe. There is outside seating in a very bland area with very little attempt to make it look like a nice place to sit in. Only advantage is that is sunny.
17 września 2024
Opinia niezależna
Odpowiedź od Hillier Garden Centres
Thank you for your feedback. We are sorry to hear about your experience and that the layout caused confusion. We understand how important it is to have a welcoming and easy-to-navigate space. Your thoughts on the outdoor seating area are noted as well, and we are always looking for ways to improve the overall atmosphere.
Would you please be so kind and reach out to us directly at club@hillier.co.uk and let us know which garden centre you visited? We will make sure to forward your comments to the right location so they can review and address these concerns. We hope to have the chance to make things right in the future.
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