My pet has been insured with Healthy Pets since 2021. As a rescue from Crete with mixed heritage she has enjoyed a fairly untroubled intoduction to the UK. Apart from a disgnosis of Giardia in her... Zobacz więcej
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Zobacz, co mówią recenzenci
Have been with Healthy Pets many times over the years. Have always found them up there with the most competitive quotes for the cover provided. I do move away every year or two as with all insurance c... Zobacz więcej
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Good service. Their cat insurance policy prices are presently cheaper than many other insurers at the moment. Their customer services are easy to get hold of if I have any queries. They process clai... Zobacz więcej
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I was impressed how quick Healthy Pets sorted my case. I had such a bad experience with Argos Pet insurance about dental plan, and then I changed for Healthy pets because they are one of the only insu... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
Healthy Pets Insurance was founded in 1996 by Mark Effenberg, as Chief Executive of a pet-loving business insuring the UK's cats and dogs. Today, Healthy Pets, which was founded before Google, is an established participant in the £1 billion-plus UK pet insurance market. Based in Petersfield, Hampshire Decades on, the fact that we are a leader in online insurance and know how pet owners think gives Healthy Pets Insurance, as of 2017 part of The Ardonagh Group of companies, a distinct advantage. We talk cats and dogs, and we truly understand that pets really are members of the family. Being internet-based with a team of understanding pet specialists available over the phone, means we can offer high-quality cover at more than competitive prices. Because we are efficient, agile and specialist, and we know pets and their needs from our own experience, Healthy Pets has one of the highest renewal rates in the pet insurance industry because, in our view, whether it's the opening contact or dealing with a complex claim, we know how important it is not just to hear our customers, but to listen to every woof and meow. Mark has always been a dog owner, and it was his experiences as a "pet parent" back in the mid-1990s that caused him to establish Healthy Pets Insurance - for the simple reason that he could not find an insurer at the time who truly understood the bond between a dog and its owner, and, speaking to friends, he found it was much the case with cats too.
Dane kontaktowe
No.6 Ridgeway Office Park, Bedford Road, GU32 3QF, Petersfield, Zjednoczone Królestwo
- 01730 268592
- heretohelp@healthy-pets.co.uk
- www.healthy-pets.co.uk
4,5
Doskonała
4 tys. recenzji
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Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
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Helpful & professional
I received my new quote for my cats health insurance, but found it had increased. I phoned to query this & spoke to a really helpful member of staff. She explained why it had gone up & between us we sorted out a new plan that was more suitable to my budget. She was very helpful & professional & once I had answered all her questions, she completed the transaction & sent an email straight away to confirm everything.
9 czerwca 2026
Odpowiedź od Healthy Pets Insurance
Thank you very much for your kind feedback. I’m delighted to hear that one of our team members was able to assist you promptly and find a health insurance plan for your cats that better suits your budget.
If you have any further questions or need assistance in the future, please don’t hesitate to get in touch.
Kind regards,
Darren @ Healthy Pets
Inflated prices at renewal
A reasonable level of cover for a reasonable premium, BUT only after I rang their renewals team to complain that they had not only raised my premium by 30% for the previous year, but they were also offering the exact same policy via a comparison website 70% cheaper than my renewal quote . Clearly just blatantly exploiting existing customers with inflated premiums with the assumptions that customers don’t check quotes. If you can offer the same premium to a new customer for 70% less than an existing customer when the insured risk & material facts are the same, then don’t be surprised to be viewed as greedy & deceitful. I only renewed as they price matched their premium to new customers which was then cheaper than competitors. Here’s a thought to this & every other large organisation, why not act with integrity & treat your customers fairly rather than alienate & antagonise them ?. Another load of nonsense seems this auto policy renewal unless you cancel, which most companies make opting out difficult in the hope you won’t notice their inflated premiums at renewal.
* Following the company’s response to my review I must point out that my pet does not have any pre existing medical conditions that would have affected the renewal premium. Shame on you healthy pets for attempting to fabricate untrue scenarios to justify poor customer service. You can expect a formal complaint shortly regarding your response to my review.
9 czerwca 2026
Odpowiedź od Healthy Pets Insurance
Thank you for sharing your concerns regarding the recent premium increase on your policy.
We can see that one of the team have reached out and discussed the reasons as to why there is was a price difference between your renewal price and the new business quotation you were given, as a new policy would not cover pre existing conditions, where as the renewal would cover this.
If you have any further queries or questions, please feel free to contact us.
Kind regards,
Darren @ Healthy Pets
excellent service and reasonable costs
excellent service and reasonable costs. highly recommend.
9 czerwca 2026
Odpowiedź od Healthy Pets Insurance
Thank you so much for your kind words and positive feedback! We're delighted to hear that you found our service excellent and our costs reasonable. Your recommendation means a lot to us.
If you need any further assistance or have any questions about your policy, feel free to reach out anytime.
Kind regards,
Darren @ Healthy Pets
Easy conversation on phone because I…
Easy conversation on phone because I had question's that were answered strait away before the policy was purchased with Healthy Pets.
2 czerwca 2026
Odpowiedź od Healthy Pets Insurance
Thank you for your kind feedback. We're delighted to hear that your questions were answered promptly and clearly before purchasing your policy. Providing easy and helpful communication is very important to us.
If you have any further questions or need assistance, please don't hesitate to get in touch.
Kind regards,
Darren @ Healthy Pets
New Policy holder
Just taken out Pet Insurance and found the
rate very competitive. I phoned and spoke to an advisor who was very helpful and explained the policies clearly.
4 czerwca 2026
Odpowiedź od Healthy Pets Insurance
Thank you very much for your kind feedback regarding your recent experience. We're delighted to hear that you found our rates competitive and that our advisor was helpful in explaining the policies clearly.
If you have any further questions or need assistance in the future, please don't hesitate to get in touch.
Kind regards,
Darren @ Healthy Pets
Great price and cover.
1 czerwca 2026
Odpowiedź od Healthy Pets Insurance
Thank you for your kind words! We're delighted to hear that you found our price and cover great. If you have any questions or need further assistance with your policy, please don't hesitate to reach out.
Kind regards,
Darren @ Healthy Pets
Odpowiedź od Healthy Pets Insurance
Thank you so much for your positive feedback! We’re delighted to hear that you found a competitive price with us.
At Healthy Pets, we’re committed to providing excellent service and great value, and your kind words truly motivate us to keep improving.
If you ever need any further assistance or have questions about your policy, please don’t hesitate to get in touch.
Kind regards,
Michelle @ Healthy Pets
Already have one policy within the…
Already have one policy within the family and more will follow if prices stay this competitive!
1 czerwca 2026
Odpowiedź od Healthy Pets Insurance
Thank you for your positive feedback! We're thrilled to hear that you already have a Healthy Pets policy within your family and that you're considering more. We're committed to keeping our prices competitive and ensuring you receive the best value.
If there’s anything we can assist you with regarding additional policies or any other queries, please feel free to reach out.
Kind regards,
Darren @ Healthy Pets
Easy experience and fair pricing
31 maja 2026
Odpowiedź od Healthy Pets Insurance
Thank you for sharing your feedback about your experience with Healthy Pets. We're delighted to hear that you found the process easy and the pricing fair.
If you have any further questions or need assistance, please don't hesitate to reach out.
Kind regards,
Darren @ Healthy Pets
New cover
Only just joined Healthy Pets Insurance. Very friendly and a lot cheaper than previous Pet Insurance which covers the same.
31 maja 2026
Odpowiedź od Healthy Pets Insurance
Thank you so much for your kind words and for choosing Healthy Pets Insurance! We're delighted to hear that you find our service friendly and our pricing competitive. Our team is committed to providing the best coverage for your pets at great value.
If you ever have any questions or need assistance, please don't hesitate to reach out.
Kind regards,
Darren @ Healthy Pets
Smooth online process
Bought online. Smooth process. Only issue was that it was unclear which policy wording and IPID applied to the cover level I was buying during the sale process.
24 maja 2026
Odpowiedź od Healthy Pets Insurance
Thank you for taking the time to share your feedback regarding your recent purchase. We're glad to hear that the overall process was smooth for you.
However, I do apologise for any confusion caused by the unclear policy wording and IPID details during the sale. We aim to provide clear and transparent information to our customers, and I appreciate you bringing this to our attention.
If you have any further questions or need assistance with your policy, please don’t hesitate to get in touch.
Kind regards,
Darren @ Healthy Pets
The price was very competative
The price was very competative. The on line comparison was very easy to follow.
26 maja 2026
Odpowiedź od Healthy Pets Insurance
Thank you very much for your kind feedback. We're delighted to hear that you found our pricing competitive and our online comparison easy to use.
If you have any further questions or need assistance with your policy, please don't hesitate to reach out.
Kind regards,
Darren @ Healthy Pets
Really easy and straightforward proces.
30 maja 2026
Odpowiedź od Healthy Pets Insurance
Thank you so much for your feedback! We're delighted to hear that you found the process really easy and straightforward.
If you ever need any further assistance, please don't hesitate to reach out.
Kind regards,
Darren @ Healthy Pets
Odpowiedź od Healthy Pets Insurance
Thank you for your feedback! We're glad to hear that you found the online process easy to use.
If you need any further assistance or have any questions, please don't hesitate to reach out.
Kind regards,
Darren @ Healthy Pets
Website easy to navigate and…
Website easy to navigate and competitive price of insurance
28 maja 2026
Odpowiedź od Healthy Pets Insurance
Thank you very much for your kind feedback! We’re delighted to hear that you found our website easy to navigate and our insurance prices competitive.
If you have any further questions or need any assistance, please don’t hesitate to get in touch.
Kind regards,
Darren @ Healthy Pets
Friendly service
Friendly service. All questions answered. I spoke to a lovely lady who was a delight to deal with. She clarified and answered all my questions in a way that I totally understood. She was respectful and patient.
Thank you
27 maja 2026
Odpowiedź od Healthy Pets Insurance
Thank you so much for your kind words and positive feedback. I’m delighted to hear that our team provided you with a friendly and helpful service and that all your questions were answered clearly. We always strive to offer respectful and patient support, and it’s wonderful to know you had such a pleasant experience.
If you need any further assistance with your policy, please don’t hesitate to get in touch.
Kind regards,
Darren @ Healthy Pets
Fast easy and no hassle hoping to not…
Fast easy and no hassle hoping to not have to use insurance but always best to have fur babies covered
20 maja 2026
Odpowiedź od Healthy Pets Insurance
Thank you for your feedback. We're pleased to hear that you found the process quick and straightforward. It’s definitely reassuring to have your beloved pets covered, even if you hope not to need the insurance.
Should you require any assistance in the future or have any questions, please feel free to contact us.
Kind regards,
Darren @ Healthy Pets
Really pleased with what this insurance…
Really pleased with what this insurance offers. I can’t say how good they are with paying out as I haven’t needed to make a claim yet as haven’t had this insurance long. But as I say really pleased with the monthly cost and what is promised.
22 maja 2026
Odpowiedź od Healthy Pets Insurance
Thank you so much for your positive feedback and for choosing Healthy Pets insurance through Swinton. We’re delighted to hear that you’re pleased with the coverage and the monthly cost.
If you ever need any assistance or have questions about your policy, please don’t hesitate to get in touch. We’re here to help and ensure you have the best possible experience.
Kind regards,
Darren @ Healthy Pets
Premium and excess not too high
All good. Received documents on day the insurance was purchased. Impressed by fact that you only pay excess not with a percentage of cost on top. Premiums good for life care insurance.
26 maja 2026
Odpowiedź od Healthy Pets Insurance
Thank you so much for your kind feedback! We're delighted to hear that you received your documents promptly and that our excess policy and premiums meet your expectations. It's great to know that you're happy with your insurance through Healthy Pets. If you have any questions or need further assistance, please don't hesitate to reach out.
Kind regards,
Chris @ Healthy Pets
Odpowiedź od Healthy Pets Insurance
Thank you very much for your kind feedback. We're glad to hear that you found our assistant polite and helpful.
If you have any further questions or need assistance, please don't hesitate to get in touch.
Kind regards,
Darren @ Healthy Pets
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