HEAL'S Recenzje 

Great customer service from
Wayne, really friendly and super helpful

Apr 2026 • Couples
Awful experience -having bought 4 lights from here, I bought another 4 for other areas. 1 was clearance and the other 3 were at full price, Not in stock Delivery 4-5 April. On 22/04 I chased them to be told they have the stock ( for 3 weeks ) but they didn't have the clearance light and I would have to re order at full price dueto their MISTAKE. After 2 days they offered me10% off this light only. I pointed out to head of customer service that I could cancel the whole order and re order via the website and get 10% off the whole order and she said “You can cancel the whole order if you would like?”
And so that’s what I did -now ordered them elsewhere.
Congratulations -you have cost Heals a customer of 30 years. Never returning. AVOID Heals.Worst retail experience ever

Interestingly this is my 2nd review as the head of customer service asked Trustpilot to remove my review as I mentioned her name. She is mentioned in another review which wasn't negative and surprise surprise that one wasn't taken down

post script after Heals pointless apology- A company that makes a mistake and rather than put it right ( knocking off the £90 that was the discount of the light they sold to someone else ) they wanted me to pay full price because if their mistake? POINTLESS

Found my product when other retailers didn’t have it … thank goodness for Heals

I came into heals and I was welcomed by Benita and Sayma they were really helpful and friendly and helped with my exchange this is my second time coming and i was very happy with my experience great customer service from both staff.

George and Meg in the Bath Located Store have been outstanding! I have a trade account activated recently but couldn't find the light fitting online was directed to the Bath Store who literally have gone over and above to help and restored my faith back into Heals after a not so reliable start with another team.

George and Meg I hope Heals give you a raise as you deserve it, what a shame the rest of the companies standard isnt as high as yours they should look and learn how you do it!!

A++++++++++++++++++++++++

We ordered a Harri corner sofa from Heal’s in December. Great customer service and communication throughout and the sofa was delivered around a month early!

They also arranged a repair of the sofa for free within a week of delivery as the underside was damaged by the courier.

Excellent service and very happy with our new sofa

Great help from the store when I couldn’t get an order in online! Excellent customer service Darren …

Easy to navigate website, good offers in well known and established brands, excellent customer service.

Great customer service, feels very personal and tailored to the needs of customer rather than generic!

I have just discussed the issue of a Henley HEALS desk (which was not delivered in one piece) to the Bicester Manager today, l realised that this conversation was more helpful than emailing customer services. He has been very understanding and helpful in his response. He has reassured me the issue will now be resolved. A very professional response with a resolution planned. He will also speak to customer services on my behalf about the delays.

First time I have ordered and I found site easy to navigate. Items well illustrated and and I was able to place order quickly.

Free delivery a bonus

easy to use website, and the help from customer services (George) when I had a question as I was ordering furniture was so helpful. Thanks

Excellent and prompt and friendly service. Exactly what I would expect from a great historic company.

I had an excellent experience with Heal’s, particularly their Interior Design Service.

I worked with Helen from the Interior Design Department, whose guidance was invaluable throughout. As someone without a design background, I really appreciated her ability to translate ideas into well-considered recommendations — from key furniture pieces to the finer details that bring everything together. She made the entire process feel clear, collaborative, and well-structured.

The showroom itself is highly design-led, with a strong selection of well-established brands, which gave me confidence in both the quality and curation of the products.

What stood out most was how accessible and practical the service felt compared to traditional interior design services, while still offering a high level of expertise. Having a single point of contact also made the experience seamless and efficient.

Overall, a very positive experience so far — I would highly recommend Heal’s, and especially working with Helen.

We made two visits to Heal's. We received outstanding service, advice and patience from Matt Fowler over both days. He gave up his lunchtime for us and answered all of our questions with real information and grace. All of this in the Heal's environment which makes choosing and buying things for our home such a delight. Thanks to Matt, especially, and to everyone.

Good website

What a truly awful company. I bought a Brunel sofa a few years ago which was supposed to be guaranteed for life. One of the legs bent with only light usage, and I asked for a replacement. I was told that the legs were not covered in the warranty and that I could not get a replacement leg, even if I paid for it, as the manufacturer no longer makes them. Then I went into one of their stores and saw exactly the same sofa still on sale. What a joke. Never again will I think that Heals is a reputable/high end store, with good customer service. And never again will I shop there.

We were in store in Kingston two weeks ago and the staff were both friendly and helpful. 5 stars

Awful experience -having bought 4 lights from here, I bought another 4 for other areas. 1 was clearance and the other 3 were at full price, Not in stock Delivery 4-5 April. On 22/04 I chased them to be told they have the stock ( for 3 weeks ) but they didn't have the clearance light and I would have to re order at full price dueto their MISTAKE. After 2 days they offered me10% off this light only. I pointed out to the head of customer service that I could cancel the whole order and re order via the website and get 10% off the whole order and she said “You can cancel the whole order if you would like?”
And so that’s what I did -now ordered them elsewhere.
Congratulations head of customer service you have cost Heals a customer of 30 years. Never returning. AVOID Heals.Worst retail experience ever.

Post script - Heals contacted Trust Pilot asking that I remove the name of the head of customer service from the review - This is literally the only thing they care about - AWFUL company without any regard for the customer

Recently went to the London store and bought some nice Lighting.
I had a nice experience instore with helpful sales staff. Order was delivered on time.
I also found the customer service team helpful and i look forward to more purchases form this Store.