I was looking for a certain item that was out of stock everywhere but Henley Bridge has a restock notification system which I used. As soon as this item was back stock they notified me. Order plac... Zobacz więcej
Reakcja na opinię
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Zobacz, co mówią recenzenci
Very easy to order what I wanted and at a great price compared to other suppliers so that made me very happy, also next day delivery for free, so even happier. Very highly recommended and added to ou... Zobacz więcej
Reakcja na opinię
Gorgeous Chocolate & Fast Delivery. I have used Henley in the past and never been disapointed, this time though the new products were absolutely brilliant and so pretty. Thank you, I will be back.!... Zobacz więcej
Reakcja na opinię
My business is that of a Coffee Roaster, but I also sell top-end Chocolate in retail bars. My first purchases with HB Ings was of the Grenada Chocolate , and when that supply stream ended, we switch... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Informacje przekazane przez różne źródła zewnętrzne
With 1,500+ ingredients from 90+ brands, Henley Bridge is the distributor of choice for chocolatiers, gelato artists, bakers and chefs.
Dane kontaktowe
Unit 15, Cliffe Industrial Estate, BN8 6JL, Lewes, Zjednoczone Królestwo
- 01273 476 721
- hello@hbingredients.co.uk
- www.hbingredients.co.uk
4,8
Doskonała
2 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 100% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Odpowiedź od Henley Bridge Ingredients
thank you for giving us 5 stars :)
Great service
Great service, any problems are rectified asap, polite staff and you actually talk to a human!
26 marca 2026
Odpowiedź od Henley Bridge Ingredients
Thank you for taking the time to leave us a lovely review!
The best prices for items that I need
The best prices for items that I need ! Will buy from you again . Sometimes the next day delivery is a bit late but anyway, I still like it !
24 marca 2026
Odpowiedź od Henley Bridge Ingredients
Thank you for taking the time to leave us a positive review!
We are sorry that you have experienced delay with our next working day delivery service.
We work hard to ensure our orders are delivered next working day but we do use third-party couriers, meaning other factors can affect and impact your delivery once it leaves us.
Apologies for any inconvenience caused.
Many thanks,
Lauren
CS Team
Efficient trust worthy company
Henley Bridge can always be relied upon to give excellent service. Been using for a few years now.
29 marca 2026
Odpowiedź od Henley Bridge Ingredients
Thank you for your honest review!
Excellent chocolate
Excellent chocolate, superb flavour and texture - highly recommended
30 marca 2026
Odpowiedź od Henley Bridge Ingredients
Thank you for taking the time to leave us a lovely review!
Items come broken and i got back in…
Items come broken and i got back in email id because i only ordered 1 unit i was allowed a refund because i never ordered 10 boxes if i would of ordered 10 boxes with the amount of broken pieces if of lost 80 pound or so proba 2 boxes worth but i would of just been happy with the replacement broken pieces as i paid full prices for broken cones
28 marca 2026
Odpowiedź od Henley Bridge Ingredients
Hello I am sorry you are unhappy however this is due the the fragile items policy.
I will ensure someone sends you an email regarding this.
Terrible service
Terrible service , lying on the phone when you ask where is my delivery
Not recommended at all
2 kwietnia 2026
Opinia niezależna
Odpowiedź od Henley Bridge Ingredients
Hi there,
We are sorry that you feel this way. As we use third party couriers, we do the best to give the most accurate information about deliveries and keep our customers up to date if there are any delays, passing on the message relayed to us by the couriers we use.
We always do our best to ensure deliveries are made on time, but occasionally we can be let down by our third party couriers.
Sincere apologies that you feel this way and please rest assured we always endeavour to give the most accurate information we can.
Easy ordering
Easy ordering, quick delivery and excellent products.
Superb customer service and great communication
27 marca 2026
Odpowiedź od Henley Bridge Ingredients
Thank you for the postive review!
Excellent service in every way
Excellent service in every way. Technical and delivery all exceptionally quick.
27 marca 2026
Odpowiedź od Henley Bridge Ingredients
Thank you so much for a lovely review :)
Terrible experience with HB
Terrible experience with HB. This is the third time this has happened and I have now boycotted this company for good (after giving them chances). My order was delayed considerably after realizing that someone in their packing department processed the incorrect delivery address and therefore instructions to DHL were incorrect. My order was never delivered and I lost my two clients due to the products not being delivered. This isn’t the first time where HB has processed my delivery address incorrectly. The other experience I had with HB was they sent me chocolate buttons/chips (what I ordered) and the bag of chocolate was completed ripped and the chocolate buttons/chips were scattered in the outer box - the chocolate couldn’t be used and had to be thrown away.
HB may be reasonable in a pricing point (compared to Thomas Ridley) however their customer service is shocking and terrible.
24 marca 2026
Odpowiedź od Henley Bridge Ingredients
Good morning,
Sincere apologies that you weren't happy with the service from us. Whilst we do everything we can to avoid human errors, occasionally these can still occur and we sincerely apologise that you were affected by this.
Unfortunately the courier did not make us aware of any address issue until it was too late, and I understand your need to cancel the order for a full refund.
I did apply some loyalty points to your online account to use against another order with us should you wish.
Once again, sincere apologies for the error and the inconvenience caused.
One of the best suppliers there is for…
One of the best suppliers there is for pastry. Fast, great value and super friendly. Love em
16 marca 2026
Odpowiedź od Henley Bridge Ingredients
Thank you for the positive review!
Odpowiedź od Henley Bridge Ingredients
Thank you for your honest feedback—we truly appreciate you taking the time to share your experience.
We understand your concerns regarding delivery costs. As we rely on third-party couriers, these charges are unfortunately outside of our direct control.
To help minimise delivery fees, we recommend combining orders where possible to meet our £150 minimum spend for free delivery.
Kind regards,
Lauren
CS Team
The best quality at the best price ❤️
22 marca 2026
Odpowiedź od Henley Bridge Ingredients
Thank you for taking the time to leave us a lovely review!
great company always reliable
great company always reliable, look after the customer, fast delivery, and reasonable prices
12 marca 2026
Odpowiedź od Henley Bridge Ingredients
thank you for the lovely review
Very happy with Henley Bridge ingredients
Great selection, reasonable prices and shipping and the packaging kept my heavy and liquid purchases safe. Would order from Henley Bridge again
16 marca 2026
Odpowiedź od Henley Bridge Ingredients
Thank you for taking the time to leave us a positive review!
Odpowiedź od Henley Bridge Ingredients
Thank you for the postive review!
Odpowiedź od Henley Bridge Ingredients
Thank you so much for leaving a lovely review. If you experience any delays going forward please let us know and we will try and get to the bottom of the issue for you
Arrived fast and safely packaged
Arrived fast and safely packaged. Great service and gorgeous products. Many thanks
13 marca 2026
Odpowiedź od Henley Bridge Ingredients
thank you so much for a lovely review :)
Odpowiedź od Henley Bridge Ingredients
Thank you for the lovely review!
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