Hays Travel - Specialist Cruise Centre Recenzje 

2626
Wynik TrustScore: 5 na 5

4,9

Hays Travel, Ground Floor Gilbridge House, Keel Square, SR13HA Sunderland, GB


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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Amii was absolutely fantastic from start to finish. She was very professional, helpful and always there to support us throughout the booking process. She went above and beyond to make sure everythin... Zobacz więcej

Oceniono na 5 z 5

Great service from Rachael. She chatted on line and sent me several quotes. When I rang with a question she called me back. I was happy to go ahead and she was professional and patient over the phone.... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Researching & booking another cruise with help from Becky Yuen. Every time we contact we get the information we need to go ahead & book but there's no pressure if it isn't what we want. From booking t... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Staff have excellent product knowledge and are extremely helpful. They dont rush you to book. They obviously work well as a team because contact with different team members is seamless. They also do... Zobacz więcej

Reakcja na opinię


Informacje dotyczące firmy

  1. Biuro podróży
  2. Biuro organizujące wycieczki statkiem
  3. Agencja podróży
  4. Agencja wycieczek kulturalnych
  5. Kantor
  6. Agregator turystyczny

Napisane przez firmę

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Dane kontaktowe

  • Hays Travel, Ground Floor Gilbridge House, Keel Square, SR13HA, Sunderland, Zjednoczone Królestwo

  • 03330339985

4,9

Doskonała

Wynik TrustScore: 5 na 5

3 tys. recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,9

Wszystkie recenzje

(2626)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 122 345

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Andrea Barker is a credit to your…

Andrea Barker is a credit to your company. We’ve used her more than once and we’ve been delighted with everything she’s done for us.

26 lipca 2026
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Odpowiedź od Hays Travel - Specialist Cruise Centre

Mr Peter Lloyd,

Thank you for your wonderful feedback! We are so pleased to hear you've been delighted with the service you've received. Have a lovely holiday.

Kind Regards
Andrea

Oceniono na 5 z 5

Very friendly and professional

Michelle was very friendly and professional, and helped us achieved a price we were looking for. Made booking process easy.

25 lipca 2026
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Odpowiedź od Hays Travel - Specialist Cruise Centre

Thank you for your 5* review. It was a pleasure booking your cruise on board Arvia. Kind regards Michelle

Oceniono na 5 z 5

Great service & communication

Great service & communication

25 lipca 2026
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Odpowiedź od Hays Travel - Specialist Cruise Centre

Thank you for your 5* review, we hope you have a wonderful time on board MSC Armonia. Kind regards Andrea.

Oceniono na 5 z 5

Made a call and was greeted by a super…

Made a call and was greeted by a super friendly advisor. They listened to my enquiry and quickly provided a price and advice on to a particular cabin type as well as onboard drinks packages.

25 lipca 2026
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Odpowiedź od Hays Travel - Specialist Cruise Centre

Michelle,
Thank you for your wonderful feedback! It was my pleasure to help you book your cruise on Discovery Princess, Kind regards, Ella

Oceniono na 5 z 5

My second holiday search with Hays

This is the second time I have used Hays Travel. I used Hays again this year because they are alway polite,efficient and in every way professional. On both occasions they have gone the extra mile to ensure my specific holiday requirements were met. I would have no hesitation in recommending Hays Travel to anyone looking for a reliable Travel Agent.

24 lipca 2026
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Odpowiedź od Hays Travel - Specialist Cruise Centre

Stan Godfrey,
Thank you so much for your wonderful feedback! I am thrilled to hear that your experience with me has been positive and that I could meet your specific holiday requirements. I truly appreciate your recommendation. Kind regards, Emily

Oceniono na 5 z 5

Great customer service

Great customer service from Chelsea Frimley and beat all other quotes

24 lipca 2026
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Odpowiedź od Hays Travel - Specialist Cruise Centre

Thank you so much for your wonderful review! I'm delighted to hear that you had such a positive experience. I truly appreciate your feedback! Kind regards, Chelsea

Oceniono na 5 z 5

Fantastic service with expert skills and knowledge

We had been looking for some time to find a cruise that met our needs but without success. So, we decided to contact Hays Travel as we had a particularly tricky and multiple set of requirements for a “special” anniversary vacation. We cannot thank Ella enough for the help and guidance she gave us. The service and support she gave was absolutely brilliant. It took several weeks to actually find what we were looking for. Prior to this, she had offered various options and on each occasion had provided a comprehensive breakdown of each suggestion but, as I said, they didn’t quite meet what we wanted. Undeterred, we chatted further with Ella to narrow down and pinpoint the most important aspects we wanted but she also wanted to understand our “red flags”.

24 lipca 2026
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Odpowiedź od Hays Travel - Specialist Cruise Centre

Thank you for your 5* review and feedback, we hope you have a wonderful time board Queen Mary 2. Kind regards Ella.

Oceniono na 5 z 5

Very professional and caring attitude…

Very professional and caring attitude towards me as your client by your representative

23 lipca 2026
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Odpowiedź od Hays Travel - Specialist Cruise Centre

Linda,

Thank you so much for your wonderful review! We are delighted to hear that you had such a positive experience with our team. We always strive to provide professional and caring service to all our clients.

Kind Regards
Hays Travel

Oceniono na 5 z 5

very helpful

Hannah was very helpful, no question was too much, first time booking a cruise and she helped no end

21 lipca 2026
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Odpowiedź od Hays Travel - Specialist Cruise Centre

Thank you so much for your wonderful feedback! I am really pleased to hear that I was helpful with your first cruise booking. I very much appreciate your kind words. Hannah

Oceniono na 5 z 5

Third cruise I’ve booked through Carol…

Third cruise I’ve booked through Carol and it has been a very easy and stress free experience
I have total trust in her and will continue to use her for future cruises

20 lipca 2026
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Odpowiedź od Hays Travel - Specialist Cruise Centre

John Mcvean,

Thank you for your wonderful review! We are so pleased to hear that your booking experience was easy and stress-free. We truly appreciate your trust and look forward to assisting you with many more cruises in the future.

Kind Regards
Carol

Oceniono na 5 z 5

Wonderful Service

Emily was so kind and helpful with my booking a cruise for the first time. It was an easy process and she managed to get exactly what we were looking for.

19 lipca 2026
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Odpowiedź od Hays Travel - Specialist Cruise Centre

Thank you for your 5* review, it was a pleasure booking your cruise on board Queen Anne. Kind regards Emily.

Oceniono na 5 z 5

Efficient

Linda was really good she went above and beyond. As i usually book with Joanne. So i usually ask for people i think is exceptional, so on that note I would ask for Linda or Joanne again.

20 lipca 2026
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Odpowiedź od Hays Travel - Specialist Cruise Centre

Thank you for your 5* review and feedback, it was a pleasure booking your cruise on board Ventura. Kind regards Lynda.

Oceniono na 5 z 5

Prompt attention

Prompt attention, good information and a discount too. Very straightforward cruise booking, thank you Michelle

19 lipca 2026
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Odpowiedź od Hays Travel - Specialist Cruise Centre

Thank you for your 5* review. It was a pleasure booking your cruise on board Viking Astrea. Kind regards Michelle.

Oceniono na 5 z 5

Tim our travel adviser is more than…

Tim our travel adviser is more than someone who works for Hays Travel he has over the years we have used him become a friend,he knows what we want and gets us the deal we want. Would highly recommend Tim

18 lipca 2026
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Odpowiedź od Hays Travel - Specialist Cruise Centre

Thank you for your wonderful feedback! I really appreciate your kind comments and the time taken to leave this review. looking forward to helping you again in the future. Tim

Oceniono na 5 z 5

Your representative

Your representative, Ella Simmons, was quick to respond with a quote and then answered my questions very promptly, to my satisfaction.

16 lipca 2026
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Odpowiedź od Hays Travel - Specialist Cruise Centre

JT Roberts Associates Ltd,

We are so pleased to hear that our representative provided such excellent and prompt service. Thank you for your wonderful feedback!

Kind Regards
Hays Travel

Oceniono na 5 z 5

Tim was very helpful

Tim was very helpful, had answers to all my questions. He was lovely, friendly and made me feel happy that I'd made the right choice for me. The booking process was great planning everything covering all my needs. He had lots of knowledge on the cruise and gave some good tips and advice. Look forward to future correspondence. Would highly recommend his services

16 lipca 2026
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Odpowiedź od Hays Travel - Specialist Cruise Centre

Tracey,

Thank you for your wonderful review! We are so pleased to hear about your positive experience and that our team member was helpful and made you feel happy with your choice. We appreciate your recommendation and look forward to assisting you again in the future.

Kind Regards
Hays Travel

Oceniono na 5 z 5

Michelle was absolutely fantastic and…

Michelle was absolutely fantastic and best price !
Thank you x

16 lipca 2026
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Odpowiedź od Hays Travel - Specialist Cruise Centre

Nia,

Thank you so much for your wonderful review! We are delighted to hear that you had such a positive experience and found a great price.

Kind Regards
Hays Travel

Oceniono na 5 z 5

Excellent start to finish explained…

Excellent start to finish explained everything.

9 lipca 2026
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Odpowiedź od Hays Travel - Specialist Cruise Centre

Mr Alan Jones,

Thank you for your fantastic 5-star review! We are so pleased to hear that everything was clearly communicated and that you had an excellent experience from beginning to end.

Kind Regards
Hays Travel

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