Amii was absolutely fantastic from start to finish. She was very professional, helpful and always there to support us throughout the booking process. She went above and beyond to make sure everythin... Zobacz więcej
Lokalizacja
Zmień lokalizacjęHays Travel, Ground Floor Gilbridge House, Keel Square, SR13HA Sunderland, GB
•Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Great service from Rachael. She chatted on line and sent me several quotes. When I rang with a question she called me back. I was happy to go ahead and she was professional and patient over the phone.... Zobacz więcej
Reakcja na opinię
Researching & booking another cruise with help from Becky Yuen. Every time we contact we get the information we need to go ahead & book but there's no pressure if it isn't what we want. From booking t... Zobacz więcej
Reakcja na opinię
Staff have excellent product knowledge and are extremely helpful. They dont rush you to book. They obviously work well as a team because contact with different team members is seamless. They also do... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
- Biuro podróży
- Biuro organizujące wycieczki statkiem
- Agencja podróży
- Agencja wycieczek kulturalnych
- Kantor
- Agregator turystyczny
Napisane przez firmę
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Dane kontaktowe
Hays Travel, Ground Floor Gilbridge House, Keel Square, SR13HA, Sunderland, Zjednoczone Królestwo
- 03330339985
4,9
Doskonała
3 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
I contacted the Hays cruise site via…
I contacted the Hays cruise site via Chat as I had a question and a lovely agent called Ella answered and then got me a quote that I was very happy with. I was able to book there and then and everything was explained to me. Very happy with the quick and professional service.
1 lipca 2026
Odpowiedź od Hays Travel - Specialist Cruise Centre
Thank you for your 5* review. It was a pleasure booking your cruise on board Enchanted Princess. Kind regards Ella.
It’s a good idea but it to early to…
It’s a good idea but it to early to give it my experience to you because still haven’t received individual cabins yet so still waiting on.
1 lipca 2026
Odpowiedź od Hays Travel - Specialist Cruise Centre
Thank you for your review, I appreciate your early feedback and understand you're awaiting individual cabins. I am working to get those to you promptly so you can fully experience our offering. Kind Regards, Michelle
Spoke to a lovely representative
Spoke to a lovely friendly representative called George. He was very helpful, knowledgeable and answered all questions, put my mind at rest. Phoned back when he said he would. Would definitely book again through Hayes.
28 czerwca 2026
Odpowiedź od Hays Travel - Specialist Cruise Centre
Thank you for your review. It was a pleasure booking your cruise on board Arcadia. Kind regards George.
5 star service
Quick to answer phone, met needs, Jack was very polite, able to match other companies so I confirmed booking on phone.
30 czerwca 2026
Odpowiedź od Hays Travel - Specialist Cruise Centre
Thank you for your 5* review. We hope you enjoy your cruise on board Nieuw Statendam. Kind regards Jack
Odpowiedź od Hays Travel - Specialist Cruise Centre
Thank you for your 5* review. It was a pleasure booking your cruise on board Queen Elizabeth.
Kind regards Michelle.
5* help.
Polly took so much time helping and checking things for us as it is an incredibly special trip. Her patience and understanding meant we never felt pressured or we were a problem. We will use her again 5*
30 czerwca 2026
Odpowiedź od Hays Travel - Specialist Cruise Centre
Thank you for your 5* review and feedback. We hope you have a wonderful time on board Disney Fantasy. Kind regards Polly.
Looking forward to our cruise
Contact with a human, the personnel handling of my details for booking our cruise. organising everything from start to finish including parking. Very helpful, knowledgeable and nothing was too much trouble.
Thank you Hays Travel
21 czerwca 2026
Odpowiedź od Hays Travel - Specialist Cruise Centre
Thank you for your 5* review and feedback. It was a pleasure booking your cruise on board Ambition. Kind regards Hannah.
Excellent Customer Service
Poppy was very helpful and friendly during the booking process, ensuring we had everything we wanted included in our cruise.
28 czerwca 2026
Odpowiedź od Hays Travel - Specialist Cruise Centre
Thank you for your 5* review and feedback. We hope you have a wonderful time on board Marella Discovery 2. Kind regards Poppy.
very helpful with prompt feedback to my…
very helpful with prompt feedback to my questions.
27 czerwca 2026
Odpowiedź od Hays Travel - Specialist Cruise Centre
Thank you for your 5* review. We hope you enjoy your cruise on board MS Fram. Kind regards Becky.
Holiday Joy
I spoke with Ella and she was extremely helpful and knowledgeable. Booked a holiday for me and my grandson with ease. Thank you
27 czerwca 2026
Odpowiedź od Hays Travel - Specialist Cruise Centre
Diane Bennett,
We are so pleased to hear that your booking experience was easy and helpful. Thank you for your kind words.
Kind Regards
Ella
Excellent service from Rob.
27 czerwca 2026
Odpowiedź od Hays Travel - Specialist Cruise Centre
Rhonda,
Thank you for your kind words.
Kind Regards
Rob
Great, as always
Great as always. Friendly, helpful and a great price. I always.recommend Hays to my friends.
24 czerwca 2026
Odpowiedź od Hays Travel - Specialist Cruise Centre
AA,
We are so pleased you had a great experience and recommend us. Thank you for your kind words.
Kind Regards
Hays Travel Cruise call centre
First cruise we have booked with Hays.
This is the first time we have booked a cruise with Hays; - this is our 40th. We are delighted and very satisfied with how smooth the booking went, also pernonnel we dealt with couldn't have been more helpful.
18 czerwca 2026
Odpowiedź od Hays Travel - Specialist Cruise Centre
Thank you for your 5* review and feedback. It was a pleasure booking your cruise on board Iona. Kind regards Michelle.
Great service as usual
23 czerwca 2026
Odpowiedź od Hays Travel - Specialist Cruise Centre
Thank you for your review. We hope you have a wonderful cruise on board Marella Explorer 2. Kind regards Ella.
Becky found me the right deal on a…
Becky found me the right deal on a cruise I Was thinking about booking
23 czerwca 2026
Odpowiedź od Hays Travel - Specialist Cruise Centre
Thank you for your 5* review. It was a pleasure booking your cruise on board Azura. Kind regards Becky.
WFH (Working from Home)
I thought I was phoning Hays' office, but it turns out that I was talking to a young lady working from home in Dorset ! Emily was her name.
She was very helpful and efficient, returning calls when she had promised them etc.
All in all, a good experience.
23 czerwca 2026
Odpowiedź od Hays Travel - Specialist Cruise Centre
Trevor Eakin,
We're so glad to hear you had such a positive experience! It's wonderful to know our team provided excellent service. Thank you for sharing your feedback.
Kind Regards
Hays Travel cruise call centre
Canaries cruise
We contacted Carol who we had booked a previous cruise with as she is extremely knowledgeable and helpful with regard to cabin choice and ship facilities. She is a valuable asset to your Company.
17 czerwca 2026
Odpowiedź od Hays Travel - Specialist Cruise Centre
Thank you for your great review Michael, I am so pleased to hear about your positive experience! I truly appreciate your kind words regarding my knowledge and helpfulness. Kind Regards, Carol
so far so good
22 czerwca 2026
Odpowiedź od Hays Travel - Specialist Cruise Centre
Thank you for your 5* review, I am happy to hear that you are satisfied with your experience so far. I appreciate your positive feedback. Kind Regards, Michelle
Very helpful staff
Very helpful staff, great experience and good price offered. Able to answer our specific questions too. Would use again for future bookings.
22 czerwca 2026
Odpowiedź od Hays Travel - Specialist Cruise Centre
Thank you for your great review Mairi, I am so glad I could assist with your booking. I appreciate your kind words and look forward to helping you again!
Kind Regards, Jack
Very helpful agent who answered all our…
Very helpful agent who answered all our questions
22 czerwca 2026
Odpowiedź od Hays Travel - Specialist Cruise Centre
I am so pleased I could assist you. Thank you for your kind words. Kind Regards, Andrea
Hays Travel
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
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