Hays Travel - Portsmouth Recenzje 

883
Wynik TrustScore: 5 na 5

4,9

29 Cascades, PO1 4RJ Portsmouth, GB


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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Trina, the travel consultant who handled my booking, has been fantastic. I first enquired about booking this cruise several months ago and she has kept me informed right up to and including yesterday... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Great booking service from a great travel team advisers.allways come away with a big smile on your face from the excellent service always received. From Ray&BARRY. Thank you to all the Portsmouth... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Jonathan is an absolute star! Friendly, approachable, and always happy to help, he made everything feel easy from start to finish. Nothing was too much trouble, and he kept things relaxed while stil... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

The staff was really helpful and listened carefully to what we wanted and explained the choices to us. The customer service we received from the Portsmouth branch of Hays Travel was outstanding.


Informacje dotyczące firmy

  1. Biuro podróży
  2. Biuro organizujące wycieczki statkiem
  3. Agencja podróży
  4. Agencja wycieczek kulturalnych
  5. Kantor
  6. Agregator turystyczny

Napisane przez firmę

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Dane kontaktowe

  • 29 Cascades, PO1 4RJ, Portsmouth, Zjednoczone Królestwo

  • 02392988147

4,9

Doskonała

Wynik TrustScore: 5 na 5

883 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,9

Wszystkie recenzje

(883)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 121 628

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Jonathan is so professional, a real 🌟

Jonathan is so professional and more than happy to help us book our cruise. He is very knowledgeable about cabin locations and explained clearly that the locations can affect how noisy a cabin can be, the booking process was so easy to do and staff are always helpful and kind-we are seasoned cruisers but we still appreciated Jonathan's input and were very happy to have our 2028 holiday booked with Hays Travel

30 kwietnia 2026
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Odpowiedź od Hays Travel - Portsmouth

Thanks for your kind words - glad we were able to help

Oceniono na 5 z 5

katrina made it easy to book ,she gave…

katrina made it easy to book ,she gave us all the information we required to make a choice on what type of holiday we wanted, thank you ,and well done.

19 kwietnia 2026
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Odpowiedź od Hays Travel - Portsmouth

Bernard Cook,

We're so glad we could provide you with the information needed to choose your holiday. Thank you for sharing your positive experience with us.

Kind Regards
Hays Travel Portsmouth

Oceniono na 5 z 5

I always book my holiday with hays…

I always book my holiday with hays travel very friendly here in Portsmouth hays travel shop

28 kwietnia 2026
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Odpowiedź od Hays Travel - Portsmouth

Hello Ron
Thank you so much we appreciate your review and always great to see you in store
have a lovely day,
Kai

Oceniono na 5 z 5

As usual the staff courteous &…

As usual the staff courteous & professional especially Johnathan &Josie got our holiday booked all queries answered

26 kwietnia 2026
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Odpowiedź od Hays Travel - Portsmouth

EB,

We're happy to hear that our staff's courtesy and professionalism made booking your holiday seamless and all your queries were answered. Thank you!

Kind Regards
Hays Travel

Oceniono na 4 z 5

Easy to book holiday in a out within an…

Easy to book holiday in a out within an hour ain’t bad

13 kwietnia 2026
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Odpowiedź od Hays Travel - Portsmouth

Dennis Field,

We're happy to hear booking your holiday was easy and swift. Thank you for your feedback; we appreciate your time.

Kind Regards
Hays Travel

Oceniono na 5 z 5

I was pleased with the reception of the…

I was pleased with the reception of the staff. I found Jose's extremely helpful in sorting a family holiday. This is something that is new for me to do so was out of my comfort zone. Very informative of the holiday chosen. Thank you.

19 kwietnia 2026
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Odpowiedź od Hays Travel - Portsmouth

Mrs Cooper,

We appreciate you sharing your experience. We're so glad to hear that you found our team helpful in planning your family holiday and that you felt well-informed about your chosen destination. Thank you!

Kind Regards
Hays Travel

Oceniono na 5 z 5

Hays Portsmouth

Hays - never go anywhere else, This time, despite me bringing a complicated and tricky request to help set up a river cruise for 2027, Sam in the Portsmouth Branch pulled it out of the bag after a week from start to finish with my complications adding to the usual Travel Agent booking traffic.

Thank you Sam.

18 kwietnia 2026
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Odpowiedź od Hays Travel - Portsmouth

Pat,

We're happy to hear that our team member was able to help with your complex river cruise booking for 2027. We appreciate you choosing us and we thank you for your positive feedback.

Kind Regards
Hays Travel

Oceniono na 5 z 5

Professional and friendly service

Apart from getting what looks to be an amazing holiday booked. We managed to get all our party involved using multiple airports.Josie at the Portsmouth branch in commercial road gave us friendly and professional service thoughout our visit eveb when we changed the goal posts on how many were coming etc. Cant thank them enough. They even gave us some water to feed our baby,and of course saved us money.

17 kwietnia 2026
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Odpowiedź od Hays Travel - Portsmouth

Miss Mcguire,

We're happy to hear that you received friendly and professional service while booking your holiday with multiple airports. Thank you for your kind review!

Kind Regards
Hays Travel

Oceniono na 4 z 5

Excellent service throughout

Excellent service throughout, as always.

15 kwietnia 2026
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Odpowiedź od Hays Travel - Portsmouth

Patrick,

We appreciate you taking the time to share your experience with us. We are happy to hear you received excellent service, as always!

Kind Regards
Hays Travel

Oceniono na 5 z 5

Kai was great

Kai was great,I called Hayes travel as I'd seen an offer online, He was very helpful and patient with me, Great communication throughout my booking

31 marca 2026
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Odpowiedź od Hays Travel - Portsmouth

Dear Jennifer,

Thank you so much for taking the time to write such a wonderful review ,I truly appreciate it. It means a great deal to me.

Please don’t hesitate to reach out anytime I’m always here and happy to help whenever you need.

Kai

Oceniono na 5 z 5

We went in Hays Travel yesterday and…

We went in Hays Travel yesterday and was greeted immediately by Jonathan. He was so friendly and helpful and gave us amazing advice. We are so glad we booked there and then as he put us at ease and helped us find the perfect holiday for our large family

11 kwietnia 2026
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Odpowiedź od Hays Travel - Portsmouth

Thank you for your 5 stars and lovely review! We're so happy to hear that you received amazing advice and found the perfect holiday for your family. Thank you for booking with us!

-Hays Travel Portsmouth

Oceniono na 5 z 5

very helpful ,i was in two minds of…

very helpful ,i was in two minds of where to stay but all the info from your adviser helped me make my mind up and book that day thankyou

8 kwietnia 2026
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Odpowiedź od Hays Travel - Portsmouth

david,

We're so glad that our advisor was helpful and provided the information you needed to make a decision. Thank you for booking with us!

Kind regards
Hays Travel Hastings

Oceniono na 5 z 5

It was actually a pleasure

It was actually a pleasure to go into a high street travel agent and book our cruise holiday.
We got a great deal and excellent advice which you don't always get when booking on your mobile app.
Plaudits to Kai; we were his first cruise booking and he did an excellent job with the expert help of Shanice. Good luck for the future Kai. Well done

1 kwietnia 2026
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Odpowiedź od Hays Travel - Portsmouth

I'm happy you enjoyed booking your cruise in person. I appreciate your recognition, Thank you for your review. I hope to see you again soon!

Kind Regards
Kai

Oceniono na 5 z 5

Really helpful during the holiday…

Really helpful during the holiday selection and booking process - my mum is deaf and time was taken to enable her to read what was on the screen.

31 marca 2026
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Odpowiedź od Hays Travel - Portsmouth

I'm so happy I could assist with your holiday booking and ensure your mum could read the screen comfortably. Thank you for your positive feedback!

Kind regards
Chenise

Oceniono na 5 z 5

They were most helpful

They were most helpful, nothing was too much trouble, very patient, would definitely recommend, will use again, thank you

31 marca 2026
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Odpowiedź od Hays Travel - Portsmouth

We appreciate you taking the time to share your experience. We're so glad to hear that our team was helpful and patient. Thank you for your lovely review!

Best Regards,
Hays Travel Portsmouth

Oceniono na 5 z 5

Very pleasant young lady that seemed…

Very pleasant young lady that seemed very well informed and gave a very pleasant service

31 marca 2026
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Odpowiedź od Hays Travel - Portsmouth

We appreciate you sharing your experience with us! We're happy to hear that you received such pleasant and well-informed service.

Best Regards,
Hays Travel Portsmouth

Oceniono na 5 z 5

Very pleased

The young lady who dealt with our enquiry was helpful attentive but not pushy, gave us time to digest everything.

29 marca 2026
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Odpowiedź od Hays Travel - Portsmouth

Carol Froude,

We appreciate you taking the time to leave us such a great review! We are so glad to hear that our team member was able to help you so attentively.

Kind regards
Chloe

Oceniono na 5 z 5

Helpful staff

Helpful staff who went above and beyond to find us the perfect holiday

26 marca 2026
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Odpowiedź od Hays Travel - Portsmouth

Susan Rosser,

We appreciate you taking the time to leave us such a wonderful review! We are so happy we could help you find your perfect holiday.

Kind regards
Chloe

Oceniono na 5 z 5

Excellent!

As always, the Manager Chloe is excellent, professional and very patient. She booked my world cruise with ease . All the staff members are the same and work as a team. It’s always a pleasure to visit the store that’s why I always mentioned the Hays travel to everyone because they will get an excellent service .

26 marca 2026
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Odpowiedź od Hays Travel - Portsmouth

Thank you for your kind words.
From All at Hays Travel, Portsmouth

Oceniono na 5 z 5

NY here we come!

I came in to book a trip to NY and staff were very helpful especially Trina who did all the searching and found us a great trip

18 marca 2026
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Odpowiedź od Hays Travel - Portsmouth

Andrew Rogers,

We appreciate you taking the time to share your booking experience. We're so glad to hear that our staff were helpful in finding you a great trip to NY.

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