The young lady that delt with my husband and I was so helpful through the whole appointment.Making sure all our needs were met as being of the older generation we have a few issues.But she sorted ever... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I recently wanted to surprise my wife for our 20th wedding anniversary, so I visited Hays Travel in Basingstoke, and I’m so glad I did. Issy and the rest of the team were fantastic from start to fi... Zobacz więcej
Reakcja na opinię
We booked a cruise yesterday and were well served by Rhiannon & Suzanne. They took us through various options, confirmed that there was nothing relevant from Cunard in our designated time frame and we... Zobacz więcej
Reakcja na opinię
My vulnerable father rather ambitiously booked a P&O cruise that he would not be able to go on due to health. Manager Michael, Izzy and Kerry at head office were so helpful and went the extra mile t... Zobacz więcej
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Informacje dotyczące firmy
- Biuro podróży
- Biuro organizujące wycieczki statkiem
- Agencja podróży
- Agencja wycieczek kulturalnych
- Kantor
- Agregator turystyczny
Napisane przez firmę
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Dane kontaktowe
8 Old Basing Mall, RG21 7FB, Basingstoke Mall, Zjednoczone Królestwo
- 01256581847
4,9
Doskonała
448 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Rhiannon was new so her colleague gave…
Rhiannon was new so her colleague gave her lots of support with out telling us we were her first booking. They were brilliant. Finding everything we could have asked for making sure we had many choices. We have a better holiday than anything we saw online. So I highly recommend using their service, Expertise and super friendly advise. Well done all and thank you.
4 października 2025
Odpowiedź od Hays Travel - Basingstoke Mall
Hi Lesley,
Thank you so much for taking the time to leave a review, I really appreciate it! It was a pleasure having you as my very first booking, and I’m so grateful for your patience and support.
I hope you have a wonderful time!
Warm regards,
Rhiannon
Millie from the Basingstoke branch was…
Millie from the Basingstoke branch was so super sweet and kind and also towards my children. Got my son involved in the picking of the holiday.
28 września 2025
Odpowiedź od Hays Travel - Basingstoke Mall
Hi Tanya,
Thank you so much for such a lovely review, your feedback means a lot! I am thrilled to have helped you and your family, it was no bother at all. Thanks so much!
Milly + The Basingstoke Team :)
Odpowiedź od Hays Travel - Basingstoke Mall
Thank you so much for your lovely review, we really appreciate your feedback!
We hope you have a wonderful holiday!
The Basingstoke Team
excellent services as standard
excellent services as standard. Great people great company. Knowledge able and real people, Far better than online booking companies.
21 września 2025
Odpowiedź od Hays Travel - Basingstoke Mall
Hi — thank you so much for this glowing review! We’re thrilled you found our team helpful and that our service stood out from online booking sites. It means a lot.
Suzanne and the Basingstoke Team
Odpowiedź od Hays Travel - Basingstoke Mall
Thank you for your thoughtful feedback. We are delighted to hear that Suzanne’s experience and professionalism, combined with her friendly approach, made a positive impression. Your comments will be shared with her and are greatly appreciated.
Many thanks Team Basingstoke
Excellent service from Milly
Milly was excellent. She was extremely patient considering we requested so many different options of dates, companies and add on extensions. She documented all her conversations with the travel people well, so she could advise us either while she was on the call or after. Considering we weren’t planning on booking that day, she was just the right amount of encouragement to persuade us places we’re going fast and we should book it, which we did. Our only observation was that there were not enough staff available for the amount of customers, some people didn’t wait, so possible lost business.
16 września 2025
Odpowiedź od Hays Travel - Basingstoke Mall
Thank you so much for your kind review, we really appreciate your feedback!
We hope you have a wonderful holiday!
Milly and The Basingstoke Team
Odpowiedź od Hays Travel - Basingstoke Mall
Thank you so much for your kind review, we really appreciate your feedback!
We hope you have a wonderful holiday!
Suzanne and The Basingstoke Team
Izzy the agent was quick efficient and…
Izzy the agent was quick efficient and pleasant
5 września 2025
Odpowiedź od Hays Travel - Basingstoke Mall
Good Afternoon John,
Thank you so much for your kind review, we really appreciate your feedback!
We hope you have a wonderful holiday!
Izzy and The Basingstoke Team
Wonderful service
I was greeted by a very warm and welcoming Milly. She was very friendly and knowledgeable and nothing was too much trouble. We got a great deal on a trip to Poland next year and can't wait. Will be recommending Hays to everyone I know
30 sierpnia 2025
Odpowiedź od Hays Travel - Basingstoke Mall
Hi Shelley,
Thanks so much for your kind words, I really appreciate it!
I am sure you will have a lovely break in Poland!
Thanks so much,
From Milly + The Basingstoke Team
Emma from the Basingstoke branch was…
Emma from the Basingstoke branch was really helpful & spent a lot of time and effort looking for the holiday we ended up booking. She is an asset to Hays Travel. So thank you very much Emma
23 sierpnia 2025
Odpowiedź od Hays Travel - Basingstoke Mall
Thank you so much for your review.
Emma and the Basingstoke team
Odpowiedź od Hays Travel - Basingstoke Mall
Hi Viv and Martin,
Thanks so much for your lovely review. We are so pleased you had a great experience with us at Hays.
Kind regards,
Holly and The Basingstoke Team
Holly was very helpful with booking our…
Holly was very helpful with booking our cruise
26 sierpnia 2025
Odpowiedź od Hays Travel - Basingstoke Mall
Hi Dawn,
Thanks so much for your lovely review. We are so pleased you had a great experience with us at Hays.
Kind regards,
Holly + The Basingstoke Team
Very pleasant young lady gave us all…
Very pleasant young lady gave us all the info we needed and made everything clear
26 sierpnia 2025
Odpowiedź od Hays Travel - Basingstoke Mall
Good afternoon,
Thank you so much for your lovely review.
I hope you have a wonderful cruise!
Jessica
Fab Experience
Holly booked our holiday for us & she was very good. Her colleague Izzy was very knowledgeable about the place we are going to as well. The whole process was quick & I would definitely book again with Hays
24 sierpnia 2025
Odpowiedź od Hays Travel - Basingstoke Mall
Good Afternoon,
Thank you so much for your Lovely review, we really appreciate your feedback!
We hope you have a Fantastic time on your holiday!
Holly and The Basingstoke Team
Great help in choosing the perfect holiday
Holly gave us lots of suggestions and helped us narrow down our holiday search. She kept us up to date via email and telephone.
Holly was unavailable on the day we came into the branch to book our holiday, so we were looked after by the Manager. She was very patient with us and had a fabulous knowledge, which helped us choose the perfect holiday.
17 sierpnia 2025
Odpowiedź od Hays Travel - Basingstoke Mall
Good Afternoon,
Thank you so much for your Lovely review, we really appreciate your feedback!
We hope you have a wonderful holiday!
Holly and The Basingstoke Team
Always friendly helpful and great to…
Always friendly helpful and great to deal with thanks
16 sierpnia 2025
Odpowiedź od Hays Travel - Basingstoke Mall
Good Afternoon,
Thank you so much for your kind review, we really appreciate your feedback!
We hope you have a wonderful holiday!
Jessica and The Basingstoke Team
Northern Lights
From the start Jessica was very helpful and listened to my queries about the holiday.
15 sierpnia 2025
Odpowiedź od Hays Travel - Basingstoke Mall
Good Afternoon,
Thank you so much for your kind review, we really appreciate your feedback!
We hope you have a wonderful holiday!
Jessica and The Basingstoke Team
very helpful and knowledgeable staff
15 sierpnia 2025
Odpowiedź od Hays Travel - Basingstoke Mall
Good Afternoon,
Thank you so much for your kind review, we really appreciate your feedback!
We hope you have a wonderful holiday!
Issy and The Basingstoke Team
Jared is helpful very efficient…
Jared is helpful very efficient extremely good at his job I would never use anyone else Thankyou once again Jared
14 sierpnia 2025
Odpowiedź od Hays Travel - Basingstoke Mall
Good afternoon,
Thank you so much for your kind review, we really appreciate your feedback!
We hope you have a wonderful holiday!
The Basingstoke Team
Staff members both knowledgeable and friendly.
Having originally seen Suzanne on Sunday 3/08/25, we returned on Tuesday to book , Suzanne was extremely knowledgeable and friendly, a real credit to your Basingstoke team.
6 sierpnia 2025
Odpowiedź od Hays Travel - Basingstoke Mall
Good Morning,
Thank you so much for your kind review, we really appreciate your feedback!
We hope you have a wonderful holiday!
Suzanne and The Basingstoke Team
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.