I recently wanted to surprise my wife for our 20th wedding anniversary, so I visited Hays Travel in Basingstoke, and I’m so glad I did. Issy and the rest of the team were fantastic from start to fi... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
We booked a cruise yesterday and were well served by Rhiannon & Suzanne. They took us through various options, confirmed that there was nothing relevant from Cunard in our designated time frame and we... Zobacz więcej
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My vulnerable father rather ambitiously booked a P&O cruise that he would not be able to go on due to health. Manager Michael, Izzy and Kerry at head office were so helpful and went the extra mile t... Zobacz więcej
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Booked a multi centre trip to Thailand we discussed our particular flight operators and type of hotel accommodation along with types of tours we liked. We left our requirements with Holly who came b... Zobacz więcej
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Informacje dotyczące firmy
- Biuro podróży
- Biuro organizujące wycieczki statkiem
- Agencja podróży
- Agencja wycieczek kulturalnych
- Kantor
- Agregator turystyczny
Napisane przez firmę
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Dane kontaktowe
8 Old Basing Mall, RG21 7FB, Basingstoke Mall, Zjednoczone Królestwo
- 01256581847
4,9
Doskonała
446 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Odpowiedź od Hays Travel - Basingstoke Mall
Good morning,
Thank you for leaving such a lovely review, we hope you are looking forward to your upcoming holiday!
Kind regards,
Rhiannon :)
Great service again
Suzanne was patient, helpful and looked for all options before guiding us
23 sierpnia 2026
Odpowiedź od Hays Travel - Basingstoke Mall
Hello John
Thank you for your kind review. I am so excited for your trip to visit family!
Many thanks and kind regards
Suzanne and the Hays Travel Basingstoke team
I recently wanted to surprise my wife…
I recently wanted to surprise my wife for our 20th wedding anniversary, so I visited Hays Travel in Basingstoke, and I’m so glad I did. Issy and the rest of the team were fantastic from start to finish.
Issy suggested Cyprus and found us a beautiful adults-only 5-star hotel just off Coral Bay, which was absolutely perfect. The whole booking process was smooth, professional and stress-free, and nothing was too much trouble.
What really made our trip extra special was that Issy had contacted the hotel in advance to let them know we were celebrating our anniversary. On the day, the hotel surprised us with a cake and a bottle of bubbly, which was such a thoughtful gesture and made the occasion even more memorable.
A huge thank you to Issy and all the staff at Hays Travel Basingstoke for helping create such wonderful memories. We will definitely be booking with Hays for our next adventure!
13 lipca 2026
Opinia niezależna
Odpowiedź od Hays Travel - Basingstoke Mall
Good afternoon,
Thank you so much for your lovely review! It was an absolute pleasure helping you plan such a special trip for your 20th wedding anniversary. I’m so pleased that Cyprus and the hotel were the perfect choice.
It was a real pleasure arranging everything for you, and I’m delighted that I could play a small part in helping create such wonderful memories. Thank you for trusting me with such an important occasion.
I really appreciate your kind words and look forward to helping you plan your next adventure with us!
Kind regards,
Issy
Very polite and friendly member of…
Very polite and friendly member of staff
Information was readily available
21 sierpnia 2026
Odpowiedź od Hays Travel - Basingstoke Mall
Good afternoon Sheena,
Thank you for taking the time to leave me a review! I hope you have an amazing time.
Kind regards,
Issy
Very friendly and helpful staff
13 sierpnia 2026
Odpowiedź od Hays Travel - Basingstoke Mall
Thank you for your wonderful feedback! We are so pleased to hear that you found our team to be friendly and helpful. We truly appreciate you taking the time to share your positive experience.
Kind Regards
Rhiannon :)
The service was excellent and the staff…
The service was excellent and the staff was amazing
16 sierpnia 2026
Emma at the Basingstoke branch was…
Emma at the Basingstoke branch was really lovely, helpful professional and knew all the right questions to ask. It was a very relaxing experience.
16 sierpnia 2026
Excellent Service
Agent available as soon as we arrived.
Agent extremely helpful and knowledgeable.
15 sierpnia 2026
Odpowiedź od Hays Travel - Basingstoke Mall
Good afternoon Keith,
Thank you for taking the time to leave me a review! I hope you have an amazing time.
Kind regards,
Issy
Odpowiedź od Hays Travel - Basingstoke Mall
Thank you so much for taking the time to share your feedback!
We’re delighted to hear you found Suzanne and the team at Hays Travel Basingstoke always helpful – providing excellent service is what we strive for. We really appreciate your support and look forward to helping you with your future travel plans!
The lady I saw was very helpful and…
The lady I saw was very helpful and booked my flight for me.
31 lipca 2026
Odpowiedź od Hays Travel - Basingstoke Mall
Good afternoon,
Thank you for leaving such a lovely review :)
Kind regards,
Rhiannon
Very patient with us and getting what…
Very patient with us and getting what we wanted
7 sierpnia 2026
Odpowiedź od Hays Travel - Basingstoke Mall
Hello Lynda,
Thank you so much for your fantastic 5-star review! We are delighted to hear that we were able to patiently assist you in finding exactly what you were looking for. Your feedback is greatly appreciated.
Emma and the Hays Travel Basingstoke Team
Bath citi-break
Emma, in the Basingstoke branch, was brilliant - latched on to what I was asking immediately, expert search and great communication with package providers (and with me!).
7 sierpnia 2026
Odpowiedź od Hays Travel - Basingstoke Mall
I'm so glad we found you the perfect hotel and thank you for your kind review. I hope you have an amazing time.
With regards
Emma and the Basingstoke Branch
Good service
The travel advisor (I cannot remember names) took a lot of time to find a holiday that fitted my requirements. She was successful.
6 sierpnia 2026
Odpowiedź od Hays Travel - Basingstoke Mall
Hello Davina,
Thank you so much for your kind feedback! We are delighted to hear that Suzanne was able to find the perfect Cruise for you. We truly appreciate your positive comments.
Kind Regards
Suzanne and the Hays Travel Basingstoke Team
The team of people that stand out from…
The team of people that stand out from the rest , makes them the go to place in Basingstoke 😉
4 sierpnia 2026
Odpowiedź od Hays Travel - Basingstoke Mall
Hi Simon,
Thank you so much for leaving a wonderful review!
Issy and the Basingstoke Team
Thank you Hays travel for helping us…
Thank you Hays travel for helping us with the booking of our holiday your rep was friendly and professional at sorting everything out.
Thanks again
Paul and Christine.
23 lipca 2026
Odpowiedź od Hays Travel - Basingstoke Mall
Hi Paul and Christine,
Thank you for leaving a wonderful review, we hope you have an amazing holiday!
Issy and the Basingstoke Team
Excellent service.sorted my family out…
Excellent service.sorted my family out a fabulous holiday very helpful and knowledgeable very pleased. With their service sorted every aspect of the holiday
2 sierpnia 2026
Odpowiedź od Hays Travel - Basingstoke Mall
Hi Pauline,
Thank you for leaving such a lovely review, we are so glad you were happy with the service provided.
Kind regards,
Hays Travel Basingstoke
Odpowiedź od Hays Travel - Basingstoke Mall
Hi Douglas,
Thank you for leaving such a kind review! :)
Kind regards,
Hays Travel Basingstoke
Odpowiedź od Hays Travel - Basingstoke Mall
David Weedon,
Thank you for your lovely feedback! We are so pleased to hear that you had such a positive experience with a Andrea. We truly appreciate you taking the time to share your thoughts.
Kind Regards
Andrea and Hays Travel Basingstoke Team
Great staff at Basingstoke Branch
What a great team of people at the Basingstoke Branch. All the staff we spoke to were friendly, knowledgeable, efficient and extremely helpful. Nothing was too much trouble.
A big thank you to everyone 🙂.
9 lipca 2026
Odpowiedź od Hays Travel - Basingstoke Mall
Good afternoon
Thank you for taking the time to leave us such a lovely review. We hope you have an amazing trip.
With regards
Hays Travel Basingstoke
Suzanne was very helpful
Suzanne was very helpful and had good knowledge of areas we were looking to book. Plenty of options available to choose from and the whole process was very simple and easy to book
17 lipca 2026
Odpowiedź od Hays Travel - Basingstoke Mall
Hi Jim,
Thank you for your review, we hope you have a wonderful holiday!
The Basingstoke Team
Doświadczenie Trustpilot
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