My vulnerable father rather ambitiously booked a P&O cruise that he would not be able to go on due to health. Manager Michael, Izzy and Kerry at head office were so helpful and went the extra mile t... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Brilliant service from Suzanne We visited to book a holiday but didn’t quite know where we wanted to go. Suzanne showed brilliant service and patience. We were sorted and booked in no time
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Both ladies I dealt were helpful and constructive with ideas. I wasn't made to feel I was wasting time. No rush. No feeling of being made to feel I was holding them up. I came away with the impression... Zobacz więcej
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Booked a multi centre trip to Thailand we discussed our particular flight operators and type of hotel accommodation along with types of tours we liked. We left our requirements with Holly who came b... Zobacz więcej
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Informacje dotyczące firmy
- Biuro podróży
- Biuro organizujące wycieczki statkiem
- Agencja podróży
- Agencja wycieczek kulturalnych
- Kantor
- Agregator turystyczny
Napisane przez firmę
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Dane kontaktowe
8 Old Basing Mall, RG21 7FB, Basingstoke Mall, Zjednoczone Królestwo
- 01256581847
4,9
Doskonała
414 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
All went well but unfortunately I…
All went well but unfortunately I wasn’t asked my date of birth so it’s been put down wrong on the paperwork and I cannot access my booking on my app ? Could someone please contact me to amend this?
Many thanks
6 czerwca 2026
Odpowiedź od Hays Travel - Basingstoke Mall
Lovely to meet you both, sorry about the date of birth all sorted now.
When things go wrong
My vulnerable father rather ambitiously booked a P&O cruise that he would not be able to go on due to health.
Manager Michael, Izzy and Kerry at head office were so helpful and went the extra mile to sort out the situation and undo the booking. P&O cruises were also sympathetic in dealing with the situation in the right way. Thank you all for a professional customer focused approach which was very much appreciated and not so common these days. I will be booking with Hays Travel.
3 czerwca 2026
Opinia niezależna
Odpowiedź od Hays Travel - Basingstoke Mall
Thank you for your lovely comments. I'm glad we were able to get a satisfaction outcome for you and your family.
Brilliant service from Suzanne
Brilliant service from Suzanne
We visited to book a holiday but didn’t quite know where we wanted to go.
Suzanne showed brilliant service and patience.
We were sorted and booked in no time
24 maja 2026
Odpowiedź od Hays Travel - Basingstoke Mall
Thank you for the lovely comments.
I went to book a coach trip the lady…
I went to book a coach trip the lady was helpful and friendly
22 maja 2026
Odpowiedź od Hays Travel - Basingstoke Mall
Hi Anne,
Thank you for leaving such a lovely review! We're glad your trip was booked smoothly!
Kind regards,
Hays Travel Basingstoke
Both ladies I dealt were helpful and…
Both ladies I dealt were helpful and constructive with ideas. I wasn't made to feel I was wasting time. No rush. No feeling of being made to feel I was holding them up. I came away with the impression that in future individual travel arrangements I use my local Basingstoke Hays Travel Shop.
13 maja 2026
Odpowiedź od Hays Travel - Basingstoke Mall
Good Morning Angela,
We appreciate you sharing your experience with us. We're so glad to hear that our team was helpful and provided constructive ideas without making you feel rushed. We look forward to assisting with your future travel plans!
Kind Regards
Emma and the Hays Travel Basingstoke Team
Odpowiedź od Hays Travel - Basingstoke Mall
Good Afternoon Peter Urquhart,
We appreciate you sharing your experience; we're so glad you felt our service was first class. Thank you.
Kind Regards
Suzanne and the Hays Travel Basingstoke Team
The staff where very friendly and…
The staff where very friendly and helpful it's the first time I've used hays and will certainly use them again
10 maja 2026
Odpowiedź od Hays Travel - Basingstoke Mall
Thank you for leaving such a lovely review, have the best time on your holiday and we hope to see you again soon!
Rhiannon :)
Booking
Your colleague was very helpful, but it took a long time to book because her computer kept shutting down! During all the delays, we lost our first choice of cabin because it was snapped up by someone else.
29 kwietnia 2026
Odpowiedź od Hays Travel - Basingstoke Mall
Hello
Thank you for sharing your experience. We’re glad to hear that our colleague was helpful during your booking process. We sincerely apologize for the delays caused by technical issues and understand how frustrating it must have been to miss out on your first-choice cabin.
We’re actively working on improving our systems to prevent this from happening in the future and hope we’ll have the chance to make your next booking smoother and more enjoyable.
Thank you for your patience and for bringing this to our attention.
Best regards,
Suzanne and the team at Hays Travel Basingstoke
We had a really great experience with…
We had a really great experience with your travel agency. Everything was handled smoothly and professionally, and the service exceeded my expectations. The team was helpful, responsive, and made the whole process easy and stress-free. I would definitely recommend your services to others!
30 kwietnia 2026
Odpowiedź od Hays Travel - Basingstoke Mall
It was lovely meeting you both and helping you plan everything for your wonderful holiday.
Friendly & very helpful advisors
Friendly & very helpful advisors. All questions regarding our holiday were answered clearly & advice given where appropriate.
23 kwietnia 2026
Odpowiedź od Hays Travel - Basingstoke Mall
Healthcare customer,
We appreciate your kind words! It's wonderful to hear that our advisors were helpful and clearly answered your questions about your holiday.
Kind Regards
Hays Travel Basingstoke
Very helpful staff
15 kwietnia 2026
Odpowiedź od Hays Travel - Basingstoke Mall
Thank you for leaving such a lovely review!
Kind regards,
Hays Travel Basingstoke
Very nice lady who helped us sorry but…
Very nice lady who helped us sorry but I forgot her name . Everyone was nice and helped.
21 kwietnia 2026
Odpowiedź od Hays Travel - Basingstoke Mall
Nicole,
We appreciate you taking the time to share your positive experience. We are so glad everyone was helpful and nice to you.
Kind Regards
Hays Travel Basingstoke
Hays have been so helpful since the…
Hays have been so helpful since the first time we went in enquiring about a cruise and have been so patient throughout the process and have answered every questions I have.
11 kwietnia 2026
Odpowiedź od Hays Travel - Basingstoke Mall
Hi Dee,
Thank you for leaving such a lovely review!
Kind regards,
Rhiannon
The staff are incredibly friendly
The staff are incredibly friendly, helpful and knowledgeable, also very patient . Emma in particular who made our booking was really lovely , answered all our questions and is currently looking into any ‘loyalty’ we may be able to use during the holiday Using Hayes gives 100% confidence in booking a holiday
16 kwietnia 2026
Odpowiedź od Hays Travel - Basingstoke Mall
Mrs. Julie Vallis,
We appreciate you taking the time to share your experience. We're happy to hear that our team was so helpful and kind while booking your holiday. We hope you have a wonderful time!
Kind Regards
Hays Travel Basingstoke
Good advice
Good advice, quick and friendly service - and all over the Easter holiday weekend. Top marks!
8 kwietnia 2026
Odpowiedź od Hays Travel - Basingstoke Mall
David,
We're happy to hear that you received helpful advice and quick, friendly service during the Easter holiday. Thank you for your top marks!
Kind Regards
Hays Travel Basingstoke
The girl holly from Basingstoke branch…
The girl holly from Basingstoke branch has been amazing she sorted everything for us. We are due to go away in September and we will deffo be going with your company on our next holiday
3 kwietnia 2026
Odpowiedź od Hays Travel - Basingstoke Mall
Good Morning,
We're happy to hear that you had such a positive experience in store. We look forward to helping you with your next holiday!
Hays Travel Basingstoke
Really good experience
Holly who looked after us was lovely, very patient and knowledgeable, it was a great experience for us
27 marca 2026
Odpowiedź od Hays Travel - Basingstoke Mall
Good Afternoon,
Thank you so much for your kind words! We are thrilled to hear that you had a great experience with Holly. It's wonderful to know that her patience and knowledge made a positive impact on your time instore. We hope you have a lovely holiday!
Kind regards
Hays Travel Basingstoke
Odpowiedź od Hays Travel - Basingstoke Mall
Thank you so much for your review. We appreciate your kind words and we are glad Holly helped you book the perfect trip. We hope you have an amazing time.
Hays Travel Basingstoke
I was seen by Rhianan a lovely helpful…
I was seen by Rhianan a lovely helpful young lady who spent time looking for what I needed was very polite at all times.
22 marca 2026
Odpowiedź od Hays Travel - Basingstoke Mall
Thank you so much for your review. We appreciate your kind words and we are glad Rhiannon helped you find the perfect trip.
Hays Travel Basingstoke Team
Excellent help and service
Excellent help and service. Thank you all. Would recommend highly.
21 marca 2026
Odpowiedź od Hays Travel - Basingstoke Mall
Thank you so much for your review. We appreciate your kind words and wish you an absolutely wonderful time on your trip.
Hays Travel Basingstoke Team
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
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Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.