Havilavoyages Recenzje 

We recently returned from our Havila Polaris 12 day cruise which was fabulous. The great weather helped ! The ship is wonderful and small which allows it to visit fjords the larger ships can't reach. The staff were exceptional. The cabins (we had a suite with balcony) were beautiful. Minor complaint was the size of the beds. But not a spot of dust to be seen. The restaurants were excellent and if one had enough of Reindeer meat etc...then the cafe was on hand to offer hamburgers, fish and chips etc. The viewing decks were great both inside and outside. With only a maximum of approximately 380 on board when full.....it makes for a lovely atmosphere. No issues at all checking in and out with luggage on the conveyor belts. Prompt service always on hand to assist. The excursions on offer are varied to suit one's capability. They are expensive but worth it, I received refunds quickly on those that were cancelled due to lack of numbers. Drinks on board are expensive....but that's Norway. Don't expect on board entertainment. This is a cruise for those seriously keen to enjoy the spectacular locations and tranquillity on board. Our experience was top class. If you can afford it book a balcony suite ! Inside cabins are small but modern. Havila was everything we had hoped for and loved every minute of our 12 day cruise. The service both on board and on the phone when booking was exceptional. Only minor complaint is the gangway on deck 4 when used for excursions which is a bit steep for those that suffer any lack of mobility. But crew where always on hand to assist.

Good experience overall but tricked and lied to by staff about “free” mead tasting

We were left with a sour taste after the main staff presenter and head waitress encouraged us to sign up for a mead tasting activity that they both confirmed was free, and in fact wasn’t. The head waitress, a dark haired lady with a pony tail, enrolled us on the computer and she must have seen then that it was a paid activity, so she lied to my face. She told me the activity was happening that day, when it wasn’t and there was only a music quiz, which we weren’t interested in. Other staff members told us the mead tasting would happen in 2 days time, but there were no further announcements.

We had an unexpected bill of 795 NOK, which we asked to be removed. My parents also had this bill on their account. The head waitress tried to confuse them, saying they had signed up for an activity that they didn’t attend, which in fact never happened. My parents had the bill removed from both of our statements.

The next day, to double check it was gone I went to confirm it with the head waitress. When I said to her that she’d confirmed it was free to me, she went back on her word and tried to tell me off, saying you can never get alcohol tasting for free in Norway. I told her she had also told me the activity was happening on the wrong day, and she didn’t apologize at all. I made her confirm that the activity had been removed, she tapped in her computer for a bit and then said it was “all gone.”

Funnily enough, we checked our statements before disembarking the ship. The activity had been added again, on a different day! It had been removed and added back the day I went to confront the head waitress. Not sure if it was added back out of spite, and the date changed in the hope we wouldn’t notice.

We received the refund but did not like having to check 3 times that the statement was correct, and have to be lied to and tricked by staff members. Would hate to think that they take advantage of senior citizens on the boat and get a commission from adding activities onto people’s bills.

The trip from Trondheim to Bergen was pleasant, we enjoyed the experience and the food served... The only negative note: after a couple of hours of disembarking, the invoice arrived by email and I saw two unjustified charges:

BGOS100 Transfer Hotel-BGO Transfer
200 NOK per person: 2 people --> 400 NOK

This is a fee for a transport service that we never requested and obviously never used. We arrived in Bergen to spend 2 more days and never requested any transport to the airport or elsewhere, reaching our accommodation by ourselves, simply by foot.

As soon as I saw the receipt with this incorrect charge, I immediately wrote an email and used the complaint form, but to date I have not received any refund or transfer of the amount unfairly charged.

Probably two other passengers requested the transport service but the Havila operator linked the request to our cabin number instead of theirs, I hope it is a human error, I do not want to think that it is a voluntary action.

I do not want to speak badly of Havila and I will be happy to change my review by giving 5 stars as soon as I see correct behavior and the refund of the amount that was unfairly taken from me.

Invoice number: HCPS 2023/017973
Account: 40049544

After filling out the complaint form, I received an email with ID: 159244686568

2025-06-26: Havila gave me back the correct amount. Thank You to customer service.

Im großen und ganzen war die Reise von Bergen über Kirkeness nach Trondheim ganz gut. Das Essen war überwiegend mäßig: Sogenanntes warmes Essen bis auf eine Ausnahme lauwarm, geringes vegetarisches Angebot. Einmal war ein Gericht vergriffen, einige Male waren die Speisen in schlechtem Bratöl ertränkt. Schimmelige Weitrauben und nicht durchgegartes Rührei beim Frühstück.
Es gab jeden Tag ein Meeting, wo die Region und die kommenden Ausflüge vorgestellt wurden, meist gut und informativ, aber der Input über die Samen war sehr diskriminierend und nicht einfühlsam, eher kolonialistisch.

Das Essen ließ stark zu wünschen übrig – dasselbe Menü wurde an drei aufeinanderfolgenden Tagen serviert. Das Frühstück wird ausschließlich à la carte angeboten, sodass man beispielsweise für einen Cappuccino extra zahlen muss. Insgesamt wirkt das Angebot äußerst knauserig. Zudem werden die Kabinen nur alle zwei Tage gereinigt.

Helles, freundlich Interieur mit sehr durchdacht eingerichteten Kabinen und großzügigen Allgemeinbereichen. Freundlichkeit und Hilfsbereitschaft der Crew, dazu große Umsicht der Schiffsführung bei stürmischem Wetter wiegen kleinere Schwächen bei der Verpflegung mehr als auf. Überzeugendes ökologisches Konzept vom Antrieb bis zur Abfallvermeidung.

Das Schiff musste in die Werft gebracht werden für eine routinemässige Wartung: angeblich hat man das Datum erst ganz kurzfristig festgelegt: die Kommunikation mit den Kunden und offensichtlich auch Mitarbeitenden (head office, an Board) war mangelhaft, zT widersprüchlich. Die angebotene Optione nach der verfrühten Beendigung in Alesund (anstatt Bergen) liess keine Wahl zu, keine Flexibilität von Seiten der Havila.
Im Vergleich zum Unternehmen Hurtigroute die Informationen zu Land, Leute und See spärlichst. Das Essen ist qualitativ gut, wenig abwechslungsreich: es lässt den Eindruck entstehen, dass sparen mindestens so gewichtig ist wie ‚no food waste‘. Das Personal gab Ihr bestes in dieser für sie sucher herausfordern Situation.

We started our trip on the Havilla Polaris. The Seaview cabin was very comfortable, the food and the waiters were excellent, the decks 8 and 9 were immaculate with a great all-round view; apart from not enjoying two terrible! and expensive cocktails on the deck 9, there was no reason to complain at all. However: when we left the Polaris with our heavy suitcases via the steep ramp with very narrow stairs on 30.01., I had a bad fall on the ramp. We were initially not offered any help with carrying the suitcases! The staff only became active when one of my fellow travelers asked for help, but at this stage I was already nearly half way down the ramp before I fell. We had a lengthy email contact with the customer consultant, who did not believe our description (4 guests as witnesses!), only the description of the staff was taken into consideration, which was certainly not correct. This experience really spoiled our stay, although we had a very positive impression until then.

We were on the Nov 5th sailing Bergen Kirkenes round trip. I left a USB memory stick plugged in the cabin tv. I asked them to see if it was still in the tv in our cabin. It was and they wanted me to pay for the postage to send it back to me. This took untill Jan 15th to find out the cost which with the exorbitant bank fees to send money to Norway meant that it wasgoing to cost more to get it back than the cost of a new memory stick. Talk about a company that acts tighter than a ducks behind. Would it realy break the bank to put it in an envelope and mail it. The cruise was a dissapointment altogether with the lack of daylight (we knew this going in but was not prepared for the effect on our mood). The food was ok but not spectacular. The staff on board were super nice. The excursion times were in my mind too short. I know this is a ferry/cruise but it is obvious where the priority is.

The easiest and most comfortable way to explore Norway coast and reach the northern cape!

A small size morden ship, beautifully designed with advanced equipment and technology.

Fijn dining/ high quality food is served every day. What we got is more values than what we paid for!

Beyond our expectations, we will definitely come back.

Da hatte man so viele positive Ereignisse von Buchung bis Durchführung und dann das.

6026€ als Alleinreisender anfang Februar 25 - was dann nach unten geht auf NUR NOCH 3808€ INNERHALB DES GLEICHEN MONATS!

OK- DANN - mal wenigstens schnell den Dezember 25 Buchen? 2869€ bis 3371€ - ein WAHNSINN!

WENN MAN BEACHTET DAS MAN IM LETZTEN UND VORLETZTEN JAHR 1474€ ZAHLTE - FÜRS GLEICHE!

HAVILA UND HURTIGRUTEN SCHEINEN SICH NUN, BZGL DER PREISGESTALTUNGEN - IN NIX MEHR ZU UNTERSCHEIDEN; so werden ehemalige Mitreisende die eigentlich wieder Interesse hätten, VIELFAHRER VOR DEN KOPF GESTOßEN diese Linien wohl nicht mehr Unterstützen.

Für uns war das ökologische Konzept von Havila ausschlaggebend mit Havila zu reisen und wir haben es als von Grund auf stimmig und gut umgesetzt erlebt. Das ist u.E. zukunftsweisend und not-wendig! Das Konzept der kleinen Mahlzeiten finden wir sehr gut, wir hatten nie das Gefühl, dass wir nicht nachbestellen konnten. Wir sind sehr gut satt geworden und konnten die liebevoll angerichteten und dekorierten kleinen Gerichte sehr genießen. Schön, dass es keinen Zeitdruck seitens der MitarbeiterInnen gab. Kaffee, Tee und Wasser waren ganztägig verfügbar, im Zimmer oder in den Aufenthaltsräumen. Mit dem Kühlschrank in der Kabine
Wir sind aufgeschlossenen und sehr netten und engagierten MitarbeiterInnen begegnet, die nachfragten und Interesse bekundet haben. Ich bin bei vielen Aktivitäten auf einen Rollstuhl angewiesen, ich konnte erfahren, dass dies berücksichtigt wurde, z.B. einen vereinfachten Ausgang zu benutzen.
Das Expertenteam hatte eine sehr gute Art, zu informieren und dabei die Anwesenden einzubeziehen, auf aktuelles Erleben einzugehen und in neuen Situationen kreativ zu suchen (z.B. als wegen starken Sturms die geplante Route nicht durchgeführt werden konnte).
Auf dem Schiff war eine ruhige Atmosphäre, viel Platz mit tollen Aussichtsmöglichkeiten aufgrund der großen Fenster.
Die Kabine (Außenkabine) war für uns ausreichend groß, gute Ausstattung (Kühlschrank, Wasserkocher, Kaffee/Tee etc.). Der 2 tägige Kabinenservice war für uns mehr als ausreichend, wir konnten mit Eco-Voyager auch weniger signalisieren. Wer mehr Service möchte, konnte ihn haben.
Fazit: eine Traumreise wurde wahr.

Enjoyed the Havila Kystruten from Tromsø to Trondheim. I had taken only car ferries in the past (Dover to Calais, Portsmouth to Cherbourg), so this was my first overnight experience aboard a ship.

First, the disclaimer: I'm not a cruiser, not a traveler who wants to be led around on a leash, not somebody who has any interest in cosplay dining experiences or all the flimflam of mega-ship cruising. I'm an American from the Midwest who has been to Norway a few times and was looking for a way to see the country's spectacular west coast, see some new and smaller cities, and enjoy a couple of excursions.

With that background, I will say that the experience was just magical. I interacted with the crew in scheduling dining, in booking excursions, and in ordering a drink or two. In all respects, they were competent, responsive, knowledgeable, efficient, and authentically friendly. Just what I would have expected from Norwegians.

The accommodation itself was superb. The cabin (exterior but without balcony) was spacious and extremely comfortable. The desk area allowed me to get some work done very efficiently, and the wifi was flawless both in my cabin and on deck. The heated bathroom floor was a nice plus, though hardly a necessity during August. Closets and drawers were spacious, and the bed was a dream.

The ship was extremely quiet. During the entire trip of 3 days, I never felt a bump, tilt, or vibration. It glided serenely along the coast, past what must be simply the most beautiful scenery on the planet. We had two sunny and warm days that could not possibly have been more hospitable. The whole thing was just beguiling.

I booked two excursions. One (to the Vega Islands) was superb. The other (to a Lofoten fishing village) was pretty unremarkable. (It involved a bus tour, and I am definitely not a bus touring type.)

In short, I have only superlatives to offer. The experience was peaceful, restorative, and really all that I could have hoped. A very fair value. And I will definitely take Havila again--next time, I hope, from Bergen to Kirkenes.

I recently did two port to port segment with Havila and two port to port segment with Hurtigruten so i think i can compare the two services quite well. Havila has a nicer ship and better cabin but that's the only thing superior to the Hurtigruten offer. Price obviously is cheaper and that's a thing, but food is no match compared to Hurtigruten. Also during rough sea our cabin was really noise due al the plastic covering on the walls.
In the end i think that between the two companies this is the inferior experience, nevertheless it's also an overall overrated experience i think that for the price a more turistic cruise is the best choice for this type of travel.

It was good to travel on a modern fuel sustainable ship. Cabin accommodation more spacious than recent river cruise. Public areas never felt overcrowded. Restaurant staff managed to deal with allergies with some prompting. Cabin 5305 was over cargo door which woke us up to 3 times each night. Chose not to seek move but wished we had after 4 nights. Ended up staying awake between opening and closing as electric motor and mechanical noise very loud. Even the beds vibrated. Advise future travelers to avoid 5305 and surrounding cabins on check in.

Das Schiff ist für Puplikum absolut !! ungeëignet !
Keine ausreichende Aussichtsfläche wie z.B. auf den Hurtigrutenschiffe .
Unmöglich, solche Schiffe für teuer bezahlte Rundreisen einzusetzen und eine Enttäuschung für Gäste die sich oft lange auf diese Fahrt freuten und sparten.
Wir hatten LANGE Nordlichter, aber keinerlei Durchsage!!! Nach 15 Minuten machten wir versch. Stellen darauf aufmerksam - KEINE DURCHSAGE !
Nach sage und schreibe 45 Minuten !! endlich Durchsage, dass man Nordlichter beobachten könne. Die Passagiere die sich daraufhin sofort auf Deck einfanden hatten dann noch 19 Minuten Freude daran.
Es war zum k…. sich übergeben über so viel Gleichgültigkeit der Passagiere gegenüber.
Das Essen war gut zubereitet, allerdings die Bestellmöglichkeit morgens schon erstaunlich !!
Sicher schrieben da andere Passagiere schon ausreichend darüber.
Abendessen, geschmacklich gut zubereitet, wohl ausreichend, aber s e h r übersichtlich.
Fisch - auf den wir uns SEHR freuten, war Fehlanzeige ! Man kann es nicht glauben : immerhin 1 x !! ein sehr kleines Stückchen zum Abendessen.
Zusammenfassend : bei HR freute man sich auf die Essenszeiten, bei Havilar nahm man die war, weil man Hunger hatte.
Wir können - guten Gewissens - nur abraten .

I had booked this cruise and was really looking forward to it. Unfortunately I had an accident and require surgery, making me unfit to fly/travel and I have to cancel my booking. I asked if the company would allow me to rebook alternative dates given my situation. The company was absolutely inflexible and unhelpful. I would book with Hurtigruten instead!!

Hurtigruta har man lov og ta med seg dyr, da får man en lugar som er tilpasset til det behovet. De burde gjøre som Hurtigruta. Vi har lyst mange ganger og dra på tur med katten. Hurtigruta får 5 stjerner for service og jeg kan ikke gi noen stjerner til havila.

Havila voyages is trying to compete with Hurtigruten with modern ships. Therefore, they must face this comparison.
We travelled the Bergen-Kirkenes-Bergen route with Havila voyages in June 2024 and with Hurtigruten in February 2023. We would like to summarise our findings before we go into detail.
Havila voyages is unfortunately just an inferior copy of Hurtigruten and lags miles behind in all respects. Apart from the cabin!
It started with the check-in: without any indication, the check-in was started an hour later. Then, one floor up, you had to queue again for ages to get a mealtime for lunch and dinner. This meant that if you were not one of the first guests, even if you booked a balcony cabin for €7000, you would only get a bad time and a bad seat. In our opinion, those who book an inside cabin are not entitled to a window seat.
There was also little emphasis on safety. I didn't see anyone watching the safety video!
Havila voyages boasts about its economy concept. This means that no food is thrown away unnecessarily. Unfortunately, bread rolls from the previous day also taste old there. The food at lunch and dinner is boring and of average quality at best. No typical local food and hardly any variety.
Even the fine dining restaurant is only of average quality. Apart from that, there are only two different menus. Meat or fish!
The selection of drinks is large and good. Be careful with the beverage package on offer. There is no overview of the consumption, and we suspect that we consumed less than was billed.
The balcony cabin we booked was very modern and, in contrast to Hurtigruten's superior outside cabin, very spacious.
The expedition team does the bare minimum but provides no further information about the area. E.g. "We're about to drive into the Trollfjord." That's it!
So, if you don't need a large cabin on your cruise, Hurtigruten is much better than Havila voyages.
Addition: On the Geirangerfjord + Trollstigen excursion, you should take the German/English bus, as the guide (Dominic) was great and the lady on the other bus, Norwegian/English, was probably very borderline.

Am 09.05.24 wurde meine für dem 13.05.24 (Abfahrt) geplante Reise von Havila wegen technischer Probleme storniert. Ich habe kurze Zeit danach um die Erstattung gebeten, da ich trotzdem auf eigene Faust nach Norwegen reiste und das Geld benötige. Bis heute habe ich KEINE Rückzahlung erhalten und werde von Woche zu Woche vertröstet. Ich habe diese Reise im Januar gebucht, nie eine Leistung erhalten und laufe nun meinem Geld hinterher. Ich kann dieses Unternehmen wirklich nicht empfehlen!!!