Great range of products and excellent value, with quick delivery via DPD. Well packed but yet again the Crazy Jelly Beans bag had spilt open in transit. This is the third order this has happened to t... Zobacz więcej
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Really pleased with my order from Hancocks. I ordered a mix of sweets including chewy, fruity, sour, chocolate and bubble gum varieties and everything arrived quickly and well packaged. The selection... Zobacz więcej
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The website makes shopping so easy. The ease of going into particular ranges and it storing what you have looked at and already added to your basket. The POR function that allows you to see the return... Zobacz więcej
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Absolutely fantastic customer service. Hancocks was able to fulfill a bulk order at quite short notice and at a great price. The process from start to finish was smooth and well coordinated and I al... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
Hancocks is the UK’s largest confectionery wholesaler, serving a wide range of businesses with the very best bulk sweets, chocolate and much more throughout the year. Our range is bursting with pick n mix sweets, all kinds of chocolate, big brands and seasonal stock for the biggest dates in your calendar, such as Christmas, Easter, and Halloween.
Dane kontaktowe
Jubilee Drive 25, LE11 5DA, Loughborough, Zjednoczone Królestwo
- 03302020903
- website@hancocks.co.uk
- www.hancocks.co.uk
4,6
Doskonała
988 recenzji
Odpowiada na 100% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
When my order arrived one of the boxes…
When my order arrived one of the boxes was open. To me it seems like it had been opened by the driver before delivering it. I did question the driver and he was giving very vague answers
11 kwietnia 2026
Odpowiedź od Hancocks
Hello, thank you for your review, and I do apologise for this. I will pop an email over directly to get this sorted :) Thanks Courtney CS :)
Great service and fast delivery
I have always used hancocks for my sweetie delivery for my small business and they are always a great service and amazing quality stock
11 kwietnia 2026
Odpowiedź od Hancocks
Hello, thank you for your lovely review, we do appreciate this. Have a lovely day thanks Courtney Cs :)
Great value products
Great range of products and excellent value, with quick delivery via DPD.
Well packed but yet again the Crazy Jelly Beans bag had spilt open in transit. This is the third order this has happened to these in transit.
16 kwietnia 2026
Odpowiedź od Hancocks
Hello, thank you for your review, I do apologise about the Crazy Jelly Beans, I will pop an email over to you direct to get this sorted :) Thanks Courtney CS.
Odpowiedź od Hancocks
Hi,
Thank you for your kind feedback, we really appreciate this.
Courtney - CS
Super helpful team
There was an issue with delivery but the customer service team were amazing and sorted it quickly great quality product and reasonable price - thanks
10 kwietnia 2026
Odpowiedź od Hancocks
Hello, thank you for your lovely review, we really do appreciate this. Have a lovely day, thanks Courtney CS
My last order was received on time ,and left in my safe space.
My last order was received on time ,and left in my safe space
14 kwietnia 2026
Odpowiedź od Hancocks
Hello, thank you for your lovely review, we do appreciate it. Have a lovely day thanks Courtney CS :)
An easy experience placing the order
An easy experience placing the order. Delivered well wrapped and on time.
Great selection on offer.
Would recommend this company.
7 kwietnia 2026
Odpowiedź od Hancocks
Hello, thank you for your lovely review, we do appreciate it, Have a lovely day, thanks Courtney CS :)
So many products constantly out of…
So many products constantly out of stock coupled with the ridiculously high delivery costs makes Hancocks the least attractive supplier
13 kwietnia 2026
Odpowiedź od Hancocks
Hi Fiona, thank you for your review, and I do apologise for the frustration you are feeling, I will ensure this is passed back to the correct team regarding the stock on the website :) Thanks Courtney CS.
Easy to use web site good range prompt…
Easy to use web site good range prompt delivery
7 kwietnia 2026
Odpowiedź od Hancocks
Hello, thank you for your lovely review, we do appreciate it. Have a lovely day, thanks Courtney CS
Products were exceptional and delives…
Products were exceptional and delives were on time as communicated
7 kwietnia 2026
Odpowiedź od Hancocks
Good Afternoon, Thank you for such a nice review, Happy to hear that you are happy with our products and delivery times 🍭️🍬️
Thank you
Luke Jackson
Odpowiedź od Hancocks
Hello, thank you for your lovely review, we do appreciate this. Have a wonderful day, Thanks Courtney CS :)
Odpowiedź od Hancocks
Hi,
Thank you for your kind feedback we really appreciate this.
Courtney - CS
HANCOCKS ALWAYS PACK ITEMS WELL,speedy…
HANCOCKS ALWAYS PACK ITEMS WELL,speedy delivery and regular updates and never delayed thank you
9 kwietnia 2026
Odpowiedź od Hancocks
Hello. thank you for your lovely feedback, we do appreciate this. Have a lovely day. Thanks Courtney CS :)
Poor Communication and False Promises
Placed an order for £300+ and two days after the promised delivery date, called them for an update on its whereabouts to be told the order was cancelled by a "system fault" but they didn't care to notify me. Was told it would be re-ordered and shipped for the next working day, but on that day it didn't turn up, so I call up and they then promise it the next day pre 10am. That day comes and surprise surprise, no delivery.
This is my second order with them, and based on this experience I'm unlikely to use them again, even if this order eventually makes it to me. Would be nice if they actually communicated with their customers
14 kwietnia 2026
Opinia niezależna
Odpowiedź od Hancocks
Good afternoon,
I’m very sorry to hear about your experience. Please be assured that your concerns have been escalated and are currently being reviewed as a matter of urgency. We appreciate your patience while we work to resolve this as quickly as possible.
Thanks
Amelia CS
Products where perfect
Products where perfect, and customer service really good and helpful. Arrived on the date that I scheduled. Price a little higher than some compactors on some stock, but had items I could not purchase else where so was pleased with this. Just wish shipping was a little quicker
9 kwietnia 2026
Odpowiedź od Hancocks
Hello, thank you for your lovely review, we do appreciate it, I do apologise for the shipping times :) Thanks Courtney CS
Great choice
Great choice, easy to shop and find what you're looking for. Will always come back again and again. Great company and STAFF Thankyou Kind Regards Beth
31 marca 2026
Odpowiedź od Hancocks
Hi,
Thank you so much for your kind feedback, we really appreciate this.
Courtney - CS
Great Customer Service but broken Eggs :(
This is the second year I have ordered Easter eggs for everyone in my company, and the customer service is great. They are very responsive and proactive. However, when I received my order, a few of the eggs were broken. I ordered one for everyone in my company, so unfortunately a few people ended up with a damaged one.
2 kwietnia 2026
Odpowiedź od Hancocks
Good afternoon,
Thank you for taking the time to leave your review. I’m really pleased to hear that your issue has now been resolved. We truly appreciate your feedback and will be sure to share it with the relevant team.😊
Kind regards,
Amelia
Customer Support
Delivery was delayed and only notified…
Delivery was delayed and only notified after telephone enquiry.
2 kwietnia 2026
Odpowiedź od Hancocks
Hello, thank you for your review, I do apologise for this, please know this is not what we like to see for any of our customers. Thanks Courtney Cs
Odpowiedź od Hancocks
Hello, thank you for your lovely review, we do appreciate it. Have a lovely day, Thanks Courtney CS
Great Value & Quality
Fantastic selection of sweets for our tuck shop, very reasonably priced and a quick delivery. Would recommend!
7 stycznia 2026
Odpowiedź od Hancocks
Good Afternoon, Thank you so much for your kind review it is much appreciated. 😊
Thanks Amelia CS
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