Polite, friendly, helpful. patient. Advise and guidance were given when asked for, although it is a very easy to use website. The use of a local and friendly delivery service and quality product a... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
We’re so pleased with our Ezee Glow Celestial 50" Electric Fire Self Build Media Wall Kit. The instructions were simple to follow, the finish product is so lovely, we filled/ painted to finish the loo... Zobacz więcej
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I originally ordered a single glove in error. I needed a pair and so I phoned and spoke to one of their team and they sent the necessary returns details. I then ordered the pair and they arrived reall... Zobacz więcej
Reakcja na opinię
Good company to deal with, have used them before. They kept me informed, however once it had been despatched, delivery was cancelled on three separate occasions due to "unforeseen problems" I realise... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
- Sklep z kominkami
- również w kategorii:
- Budowniczy pieców
- Dekoracje i architektura wnętrz
- Kominki
- Sklep z meblami do salonu
- Sklep z urządzeniami gazowymi
Napisane przez firmę
Gr8 Fires is a leading UK online retailer specialising in beautiful fires and fireplaces at exceptional value. Our extensive range includes woodburning stoves, multi-fuel stoves, bioethanol stoves, electric fires, electric media wall fires, electric stoves and fireplaces. We’re proud to be home of the original DIY flat-pack media wall with integrated fire, making it easier for customers to create a stylish feature wall in their own home. At Gr8 Fires, we believe you shouldn’t have to compromise on style, quality or price. That’s why we work hard to offer a wide choice of products at competitive prices, with options to suit a variety of homes, budgets and interior styles. Our friendly and knowledgeable customer service team is here to help at every stage, from choosing the right fire or stove to answering questions about your project. We’re committed to making the buying experience simple, straightforward and enjoyable. Whether you’re creating a cosy living room, installing a new stove or designing a complete media wall, we’re here to help you create a warm, inviting space you’ll love.
Dane kontaktowe
Ariane 19, B79, Tamworth, Zjednoczone Królestwo
- 0121 271 0221
- sales@gr8fires.co.uk
- www.gr8fires.co.uk
4,6
Doskonała
4 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 100% z negatywnych recenzji
Zwykle udzielenie odpowiedzi zajmuje ponad miesiąc
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Person on call new what she was Talking…
Person on call new what she was Talking about
Very helpful
6 sierpnia 2026
Odpowiedź od Gr8 Fires
Thank you so much for your lovely review Allan! We’re delighted to hear that our team member was so helpful and knowledgeable. We really appreciate you taking the time to share your experience with us. 😊🔥
Lovely fire delivered very quickly and…
Lovely fire delivered very quickly and well packaged .. AND very good price - thank you
7 sierpnia 2026
Odpowiedź od Gr8 Fires
Thank you so much for your lovely review! We’re delighted you’re happy with your new Mazona Ripley 5kw stove and that it arrived quickly and safely. It’s great to hear you were pleased with the price too. We really appreciate your support and hope you enjoy your new fire, it was a great choice! 🔥😊
There is no instruction with the fire…
There is no instruction with the fire suite showing how to build it. Can't find the screws for securing it to the wall
7 sierpnia 2026
Odpowiedź od Gr8 Fires
Thanks for your feedback. We’re sorry the assembly instructions and wall-fixing screws weren’t clear, we have updated this on the instructions and our website, Many thanks
Happy with the service and product
Happy with the service and product, only let down by my initial order being lost in transit by their courier company. These things can happen which are out of the senders control!
6 sierpnia 2026
Odpowiedź od Gr8 Fires
Thank you for your understanding and for taking the time to leave us a review. We’re really pleased to hear that you’re happy with both the product and our service.
We’re sorry that your original order was lost in transit, and we appreciate your patience while we got this resolved. Unfortunately, courier issues can happen, but we’re glad we were able to put things right for you.
Thank you again for your support, and we hope you enjoy your new product! 🔥
Fast and efficient service
5 sierpnia 2026
Odpowiedź od Gr8 Fires
Delighted to hear your feedback Gerard, we hope you enjoy the Ezee Glow Nova electric suite!
Well packaged,easy to assemble,well made
4 sierpnia 2026
Odpowiedź od Gr8 Fires
Thanks so much for your review! We’re delighted you were happy with the quality of the Ezee Glow Naxos electric suite and found it easy to assemble. Great to hear it arrived well packaged too. We really appreciate you choosing Gr8fires! 🔥
Due to the size and weight of the stove…
Due to the size and weight of the stove and the fact that our drive is 250yards long Gr8 Fires will lovely and made sure that the delivery company would bring the stove up to the house. Thank you very much
28 lipca 2026
Odpowiedź od Gr8 Fires
Thank you so much for your lovely review! We’re delighted we could arrange delivery of the Mazona Warwick right up to your house. We always want to make sure our customers have a smooth and hassle-free delivery experience. Thank you for choosing GR8 Fires, and we hope you enjoy your new stove! 🔥
Gr8fires
The company that delivers my fire ere excellent double boxed it live my fire happy customer
15 sierpnia 2026
Odpowiedź od Gr8 Fires
Thank you June for your feedback, we hope you enjoy your Ezee Glow Electric Fire this cosy season!
Excellent service
Part arrived quickly, was well packaged and in immaculate condition.
12 sierpnia 2026
Odpowiedź od Gr8 Fires
Thank you for taking the time to leave your feedback John, great to pass onto our warehouse and distribution team
The customer service was great
The customer service was great, checked we had our tracking information a day after placing the order and took 3 days to arrive
3 sierpnia 2026
Odpowiedź od Gr8 Fires
Thank you so much for your lovely review! We’re delighted to hear that you were happy with our customer service and that your order arrived within 3 days. We really appreciate you taking the time to share your experience!
Aoife
GR8 Fires
Odpowiedź od Gr8 Fires
Thank you for your fantastic review! We’re delighted to hear that you’re pleased with the quality and found the instructions clear and the build easy. We really appreciate your feedback and hope you enjoy your purchase!
Aoife
GR8 Fires
Ordered after friends recommendation
Ordered after friends recommendation, great price and delivery experience was excellent, on time, received updates, fire delivered to safe storage space until it's fitted.
31 lipca 2026
Odpowiedź od Gr8 Fires
Thank you for your great review and for choosing us on your friends’ recommendation! We’re delighted you were happy with the price and delivery service.
Aoife
GR8 Fires
Needed a replacement glass for the door…
Needed a replacement glass for the door of my log burner. Arrived quickly and was easy to install.
9 kwietnia 2026
Odpowiedź od Gr8 Fires
Thank you for your review! We’re delighted to hear your replacement glass arrived quickly and was easy to install. We really appreciate your feedback and hope you enjoy many cosy fires with your log burner!
Aoife
GR8 Fires
Great delivery driver and very happy…
Great delivery driver and very happy with the wood burner.
31 lipca 2026
Odpowiedź od Gr8 Fires
Thank you so much for your lovely review! We’re delighted to hear that you’re very happy with your wood burner and that our delivery driver provided such a great service. We really appreciate your feedback and hope you enjoy your new wood burner for many years to come!
Aoife
GR8 Fires
Best prices I’ve found, great products
Was looking for a simple fire fret, lots came up but price wise GR8 fires couldn’t be beaten. Did check reviews before I bought and all were glowing.
Delivered on time and really pleased with it
29 lipca 2026
Odpowiedź od Gr8 Fires
Thank you so much for your fantastic review! We’re delighted to hear that you found us at a great price and that you’re so pleased with your fire fret. It’s also great to know that the reviews gave you confidence in ordering and that your delivery arrived on time. We really appreciate your support and hope you enjoy your purchase!
Aoife
GR8 Fires
Great company
The company was v good the quality is really up to scratch and the delivery was excellent and what a helpful driver so no negatives
29 lipca 2026
Odpowiedź od Gr8 Fires
Thank you so much for your fantastic review! We’re delighted to hear that you were happy with the quality, delivery, and the helpfulness of our driver. It’s great to know that everything went smoothly and that you had such a positive experience. We really appreciate your support!
Aoife
GR8 Fires
Odpowiedź od Gr8 Fires
Thank you for your review! We’re really pleased to hear that you received the correct part and that it fitted exactly as expected. We’re glad we could make the process simple and hassle-free. Thanks again for your support!
Aoife
GR8 Fires
Excellent quality for the money
Excellent quality for the money. Dealing with the company including some after sale support has been above expectations
28 lipca 2026
Odpowiedź od Gr8 Fires
Thank you so much for your fantastic review! We’re delighted to hear that you’re pleased with the quality and value for money, and especially that our after-sales support exceeded your expectations. It’s always our aim to provide great products alongside excellent customer service. We really appreciate your support!
Aoife
GR8 Fires
Gr8 Fires thank you for your speedy…
Gr8 Fires thank you for your speedy delivery 🚚. Our log burner is packaged very well with clear detail on it. Pleasant helpful customer service 😊. She’s still in the box as we’re not quite ready for fitting. Looking forward to cosy evenings in front of the fire.
27 lipca 2026
Odpowiedź od Gr8 Fires
Thank you so much for your wonderful review! We're delighted to hear you were happy with the speedy delivery, secure packaging, and the service you received from our team.
We hope the installation goes smoothly, and we're sure you'll be enjoying many warm, cosy evenings by your new log burner before long. If you have any questions during installation or once it's up and running, we're always happy to help.
Enjoy, and thank you for choosing Gr8 Fires!
Aoife
GR8 Fires
Long story short.
Long story short.
Cancelled the order as apparently they were shut for holidays or staff training depending how you contacted them.
Didn't know that they were completely shut until I had paid and got the invoice, No mention of anything on there site of being closed so only found out when I received the invoice so I emailed to cancel four days before they reopened, It took over two weeks to get a refund which is absolutely ridiculous.
20 lipca 2026
Odpowiedź od Gr8 Fires
Hi, thank you for taking the time to share your feedback. We're sorry to hear about your experience.
We understand how frustrating it must have been to place an order without realizing we were temporarily closed. We appreciate your comments regarding the visibility of our closure information and will review how we communicate this to customers in the future.
We also apologize for the delay in processing your refund. While refunds can sometimes take longer due to payment processing times, we recognize that the overall wait was longer than expected and understand your disappointment.
Thank you for bringing these issues to our attention.
Aoife
GR8 Fires
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