Easy to speak to someone knowledgeable on the phone. Good communication - clear messaging about delivery. And really gr8 fires. We've had one for 10 years and it heats the whole house through the wint... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Polite, friendly, helpful. patient. Advise and guidance were given when asked for, although it is a very easy to use website. The use of a local and friendly delivery service and quality product a... Zobacz więcej
Reakcja na opinię
We’re so pleased with our Ezee Glow Celestial 50" Electric Fire Self Build Media Wall Kit. The instructions were simple to follow, the finish product is so lovely, we filled/ painted to finish the loo... Zobacz więcej
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I originally ordered a single glove in error. I needed a pair and so I phoned and spoke to one of their team and they sent the necessary returns details. I then ordered the pair and they arrived reall... Zobacz więcej
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Informacje dotyczące firmy
- Sklep z kominkami
- również w kategorii:
- Budowniczy pieców
- Dekoracje i architektura wnętrz
- Kominki
- Sklep z meblami do salonu
- Sklep z urządzeniami gazowymi
Napisane przez firmę
Gr8 Fires is a leading UK online retailer specialising in beautiful fires and fireplaces at exceptional value. Our extensive range includes woodburning stoves, multi-fuel stoves, bioethanol stoves, electric fires, electric media wall fires, electric stoves and fireplaces. We’re proud to be home of the original DIY flat-pack media wall with integrated fire, making it easier for customers to create a stylish feature wall in their own home. At Gr8 Fires, we believe you shouldn’t have to compromise on style, quality or price. That’s why we work hard to offer a wide choice of products at competitive prices, with options to suit a variety of homes, budgets and interior styles. Our friendly and knowledgeable customer service team is here to help at every stage, from choosing the right fire or stove to answering questions about your project. We’re committed to making the buying experience simple, straightforward and enjoyable. Whether you’re creating a cosy living room, installing a new stove or designing a complete media wall, we’re here to help you create a warm, inviting space you’ll love.
Dane kontaktowe
Ariane 19, B79, Tamworth, Zjednoczone Królestwo
- 0121 271 0221
- sales@gr8fires.co.uk
- www.gr8fires.co.uk
4,7
Doskonała
4 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 100% z negatywnych recenzji
Zwykle udzielenie odpowiedzi zajmuje ponad miesiąc
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Odpowiedź od Gr8 Fires
Thank you for your wonderful review! We're delighted to hear you were pleased with both our service and the quality of your purchase. We really appreciate your support and hope you enjoy your product for many years to come. We look forward to serving you again in the future!
Aoife
GR8 Fires
Odpowiedź od Gr8 Fires
Thank you for your lovely review! We're so pleased to hear you were happy with the product, the price, and that your order was delivered on time. We really appreciate your support and hope you enjoy your purchase. Thanks again for choosing us!
Aoife
GR8 Fires
fast and the right things super job
29 czerwca 2026
Odpowiedź od Gr8 Fires
Thank you for your great review! We're delighted to hear your order arrived quickly and that everything was exactly what you needed. We really appreciate your kind words and are glad we could provide a great service. We look forward to helping you again in the future!
Aoife
GR8 Fires
Outstanding customer service
Outstanding, highly recommend this company, Lauren M, went above and beyond to help us, her patience and understanding was on another level, her communication skills were excellent, plus also would like to mention other members of staff so kind and helpful! A big thankyou
30 czerwca 2026
Odpowiedź od Gr8 Fires
Thank you so much for your amazing review and recommendation!
We're absolutely delighted to hear about your positive experience. Lauren will be thrilled to know her patience, understanding, and communication made such a difference—we'll be sure to pass your kind words on to her. It's also wonderful to hear that the rest of our team were kind and helpful too.
Your feedback means a great deal to us, and we truly appreciate your support. Thank you again, and we hope to welcome you back in the future!
Aoife
GR8 Fires
Do not buy from here
Ordered a fire inlet back and sides, they delivered (well left outside) the back and two cast iron parts, nothing like what I ordered. Cost me money as I had got the fire swept and he was to install.
When I told them the person first said he sleepily send the parts out asap, then said I had to send wrong items back (had to wait in for courior) told them I would charge for this. Then he asked what I was missing (even though I’d told him). Said I can’t deal with him anymore, I want the manager, he said she would be back Monday.
On Monday he said discard the wrong items we will send missing items out.
Customer service 💩 after sale 💩 quality control 💩 honesty 💩
4 czerwca 2026
Odpowiedź od Gr8 Fires
Hi Carl,
We're sincerely sorry that you received the incorrect items and for the frustration and inconvenience this caused, particularly after arranging for your chimney to be swept and the installation to take place.
Our customer service team has already passed your feedback to our Warehouse Manager so the error can be investigated and our processes reviewed. We strive to deliver the highest standards of customer service and quality assurance, and we're disappointed that we did not meet those standards on this occasion.
We appreciate you bringing this to our attention and apologise again for your experience. Your feedback is invaluable in helping us improve.
Kind regards
Christine
Odpowiedź od Gr8 Fires
Thank you for taking the time to leave us a review! We're delighted to hear your order arrived well packaged and in good time. We really appreciate your feedback and hope you enjoy your purchase.
Aoife
GR8 Fires
Odpowiedź od Gr8 Fires
Thank you so much for your kind review! We're delighted to hear you were happy with our service, fast delivery, and competitive prices. We really appreciate your support and look forward to serving you again!
Aoife
GR8 Fires
Odpowiedź od Gr8 Fires
Thank you for your kind review! We're delighted to hear you were happy with both the product and the delivery. We truly appreciate your support.
Aoife
GR8 Fires
Odpowiedź od Gr8 Fires
Thank you for your wonderful review! We're delighted to hear you were happy with our fast, excellent service and that you're pleased with your fire grate. We really appreciate your support and look forward to serving you again in the future.
Aoife
GR8 Fires
Odpowiedź od Gr8 Fires
Thank you for your kind review. We're delighted to hear that you are pleased with your fire. Your feedback is greatly appreciated.
Aoife GR8 Fires
Great item fab 5 🌟 🌟🌟🌟🌟
19 czerwca 2026
Odpowiedź od Gr8 Fires
Thank you so much for your wonderful 5-star review! We're delighted to hear that you're happy with your purchase. Your kind words and support are truly appreciated, and we're so pleased we could provide you with a great experience. We look forward to serving you again in the future.
Aoife
GR8 Fires
Ordered a stove
Ordered a stove. Needed an air flow kit. Was told the stove came with one. Stove arrived accompanied with a flue for a boiler with a flow and return kit what looked like was for a combi boiler. I phoned and no one was sure why I received that. I had to order the correct part which cost more money and postage which would have been free with the original order.
19 czerwca 2026
Odpowiedź od Gr8 Fires
Thank you for your feedback. We're sorry to hear about your experience and the confusion surrounding your order.
We understand how frustrating it must have been to be told the airflow kit was included, only to receive incorrect parts and then have to purchase the correct kit separately, including additional postage costs. This is not the level of service we aim to provide.
We'd like the opportunity to investigate what happened and put things right. Please contact our customer service team with your order number, and we'll review your case, including the additional costs you incurred.
We appreciate you bringing this to our attention and apologise again for the inconvenience caused.
Aoife
GR8 Fires
Odpowiedź od Gr8 Fires
Thank you for your feedback.
We’re really pleased to hear you were happy with the quick delivery and found the product easy to install.
Thank you for choosing GR8 Fires.
Aoife
GR8 Fires
Easy to order delivery on time
17 czerwca 2026
Odpowiedź od Gr8 Fires
Thank you for your lovely review! We're so pleased to hear that you found the ordering process easy and that your delivery arrived on time. We really appreciate your feedback and hope you enjoy your purchase. Thank you for choosing GR8 Fires!
Aoife
GR8 Fires
The fire is great
The fire is great. Delivered quickly.
Box was damaged but everything was OK. Pleased with the fire, looks really smart.
12 czerwca 2026
Odpowiedź od Gr8 Fires
Thank you for taking the time to leave your review! We're delighted to hear you're pleased with your fire and that it was delivered quickly. We're sorry the box arrived damaged, but we're glad to know everything inside was in perfect condition and that you're happy with how the fire looks. We really appreciate your feedback and thank you for choosing GR8 Fires!
Aoife
GR8 Fires
Odpowiedź od Gr8 Fires
Thank you for your wonderful review! We're delighted to hear that you received a quick response from our team and that your delivery was excellent. We really appreciate your feedback and are so pleased you had a positive experience. Thank you for choosing GR8 Fires!
Aoife
GR8 Fires
Odpowiedź od Gr8 Fires
Hi Chris,
We can see your Mazona Ripley 4kw was delivered and signed for on 11th May. Our customer service have tried to call you today and have sent you an email if you wish to get back to us we can send you proof of delivery
Many thanks
Christine
Fireplace arrived and found to have two…
Fireplace arrived and found to have two hairline cracks on the left hand side. Immediately contacted the seller and was offered compensation or replacement. It was dealt with by Aoife very quickly and to my satisfaction.
11 czerwca 2026
Odpowiedź od Gr8 Fires
Thank you for taking the time to share your feedback. We’re sorry to hear about the hairline cracks on the fireplace upon arrival, but we’re pleased that the issue was resolved quickly and to your satisfaction.
Aoife GR8 Fires
Great delivery service arriving at the…great service
Great delivery service arriving at the stated date and time, very reliable, the purchase hasn't been installed as yet but absolutely happy with the way it's gone so far.
11 czerwca 2026
Odpowiedź od Gr8 Fires
Thank you for your wonderful review. We're delighted to hear that your delivery arrived on time and that you found our service reliable. It's great to know you're happy with the experience so far.
Aoife GR8 Fires.
Odpowiedź od Gr8 Fires
Thank you for your kind review. We're delighted to hear that you're pleased with the quality of the product and found it easy to assemble.
Aoife GR8 Fires.
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
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