The store is unfortunately closing which will be a sad loss as the next nearest stores are not a quick trip. I was served by John who is an asset to the company. Despite wandering in just before clo... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Such a shame the shop is closing. Still, we made good use of the closing down discount! Staff were extremely helpful :-) Definitely worth a visit if you can before they close.
Reakcja na opinię
I was served by John who impressed me with his knowledge and care during my visit. Also pointed out a great deal on a coat (and the fact you can attach a fleece to the inside).
Reakcja na opinię
Katt was so friendly and helpful, really accommodating of our needs, looked up other local options on other products nearby and was knowledgeable about what was in store. Our only sadness is that the... Zobacz więcej
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Informacje dotyczące firmy
- Sklep turystyczny
- również w kategorii:
- Jeździectwo
- Klub wspinaczkowy
- Sklep dla biegaczy
- Sklep rowerowy
- Sklep z odzieżą aktywną
O GO Outdoors - Solihull (Express)
Napisane przez firmę
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Napisane przez firmę
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Dane kontaktowe
38-40 Mill Lane, B91 3DA, Solihull, Zjednoczone Królestwo
- 0121 227 8176
4,9
Doskonała
257 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Small shop, good service
Helpful, knowledgeable and efficient every time we go in here
Particular thanks to Bruce, who was excellent today
18 maja 2024
Opinia niezależna
Odpowiedź od GO Outdoors - Solihull (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Excellent service from Go Outdoors
Excellent service from Go Outdoors. I phone and asked them if an item was in stock and to hold onto it ready for collection. This they did and it was immediately available at the cash out when I arrived.
15 maja 2024
Odpowiedź od GO Outdoors - Solihull (Express)
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Thank you for all your help Bruce.
Thank you for all your help Bruce.. best customer service I’ve had in a really long time..really patient and informative, buying walking boots was easy and enjoyable with your help!
13 maja 2024
Opinia niezależna
Odpowiedź od GO Outdoors - Solihull (Express)
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Go Outdoors Customer Care Team
Went to get my son kitted out for his…
Went to get my son kitted out for his first d of e expedition. Up stairs Sue was really helpful showing my son the different backpacks and walking boots and any accessories that he need and downstairs Reece found all the clothing that he needed. Couldn't have asked for anymore helpful staff. They know there stuff and give you different options to choose from instead of just showing all the expenses things there. Thank you so much Sue and Reece for all your help
11 maja 2024
Opinia niezależna
Odpowiedź od GO Outdoors - Solihull (Express)
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Go Outdoors Customer Care Team
Found everything I was looking for and…
Found everything I was looking for and was given good advice by the assistant, Libby
26 kwietnia 2024
Opinia niezależna
Odpowiedź od GO Outdoors - Solihull (Express)
Hi,
Thanks for taking the time to leave us a 4 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Go Outdoors Customer Care Team
Reece is great
Reece was very helpful in serving us today. My son tried on several pairs of hiking trousers, and he made sure we got the best pair at an excellent price.
6 maja 2024
Opinia niezależna
Odpowiedź od GO Outdoors - Solihull (Express)
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Backpacking brilliant
Went in for socks and a backpack. Bruce was helpful in deciding on best bag for my needs. Also made me aware of any offers
12 kwietnia 2024
Opinia niezależna
Odpowiedź od GO Outdoors - Solihull (Express)
Thanks for the 5*
It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.
Kind regards,
Go Outdoors Customer Care Team
Odpowiedź od GO Outdoors - Solihull (Express)
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Go Outdoors Customer Care Team
Odpowiedź od GO Outdoors - Solihull (Express)
Hi,
Thanks for taking the time to leave us a 4 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Go Outdoors Customer Care Team
Excellent service
Excellent service, shop assistants very helpful and polite, paid the £5 and joined the Go Outdoors club, brilliant discounts with the card,all at the Solihull store.
8 kwietnia 2024
Odpowiedź od GO Outdoors - Solihull (Express)
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Excellent customer service
Excellent customer service. Didn't release I could extra discount with my English Heritage membership until store assistant pointed it out
1 kwietnia 2024
Odpowiedź od GO Outdoors - Solihull (Express)
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Excellent service from Libby and the…
Excellent service from Libby and the team today. Made sure we had everything we needed and even brought it all downstairs for us and kept it there untill we had finished shopping elsewhere. Made everything very easy for us, will definitely be using this store again.
30 marca 2024
Opinia niezależna
Odpowiedź od GO Outdoors - Solihull (Express)
Thanks for giving us 5 stars and for taking the time to leave us your review, It's really appreciated.
Thanks again for shopping with us,
Go Outdoors Customer Care Team
Happy customer
Went looking for a pair of inexpensive hiking boots. Served by Bruce who was pleasant, knowledgeable, very patient, straightforward, attentive without being at all pushy. Happy with my purchase and with the shopping experience.
14 marca 2024
Opinia niezależna
Odpowiedź od GO Outdoors - Solihull (Express)
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Odpowiedź od GO Outdoors - Solihull (Express)
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Not the friendliest of places to shop…
Not the friendliest of places to shop staff no rude will help if u ask but nothing that makes u think you would rush back
9 marca 2024
Odpowiedź od GO Outdoors - Solihull (Express)
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
Good range of products at competive prices (keep your member card up to date)
A good range of products and at a good price (as long as your member card is up to date).
4 marca 2024
Odpowiedź od GO Outdoors - Solihull (Express)
Hi,
Thanks for taking the time to leave us a 4 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Go Outdoors Customer Care Team
Odpowiedź od GO Outdoors - Solihull (Express)
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
I do not often write reviews but have…
I do not often write reviews but have made the effort to come on and write this as I received such amazing service from Bruce last week. He helped me pick the most suitable footwear/socks etc for my trip to Iceland next week…he knew his stuff and had very good knowledge on the stock within store spending time with me to show me pro’s and con’s of the options.
What a lovely guy…give him a promotion asap!!! It’s not often you get customer service like that anymore.
24 lutego 2024
Opinia niezależna
Odpowiedź od GO Outdoors - Solihull (Express)
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Go Outdoors Customer Care Team
I went to the store with a list of kit…
I went to the store with a list of kit needed for my son’s climbing expedition to Morocco (he is climbing mount Toubkal. The staff were knowledgeable and helpful and pretty much everything I needed was in store. I joined the rewards scheme and also got money off my purchases.
27 lutego 2024
Odpowiedź od GO Outdoors - Solihull (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Recent visit for a lot of outdoor gear
Recent visit for a lot of outdoor gear: a commuter rucksack, a pair of walking boots, socks and coat. Staff were friendly and helpful (Sue especially here) and personable, attentive and patient while I tried on shoes (Bruce especially here). Welcoming and relaxing in the store, not too busy or rushed. Enough stock for variety and comparison but not too much to overwhelm. Will go again!
24 lutego 2024
Opinia niezależna
Odpowiedź od GO Outdoors - Solihull (Express)
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Doświadczenie Trustpilot
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