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GO Outdoors - Solihull (Express) Recenzje 

242
•
Wynik TrustScore: 5 na 5

4,8

Sklep turystyczny
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Lokalizacja

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38-40 Mill Lane, B91 3DA Solihull, GB

•
0121 227 8176

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Went in to buy a lap top bag and some socks . Nice clean shop , got spoken to by 2 lovely members of staff who were both extremely friendly and helpful . It’s a shame the Solihull store is closing in... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

I met John today who helped me decide on the most appropriate camping chair. It was nice to receive good customer service by both John & his fellow colleague. I would recommend shopping here.

Reakcja na opinię

Oceniono na 4 z 5

Sim and John were very helpful on my visit yesterday, assisting me to find the right pair of walking boots and the right sleeping bag, despite also working with the other Team member to manage a very... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Recent visit for a lot of outdoor gear: a commuter rucksack, a pair of walking boots, socks and coat. Staff were friendly and helpful (Sue especially here) and personable, attentive and patient while... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Sklep turystyczny
  2. Sklep z odzieżą aktywną
  3. Sklep rowerowy
  4. Klub wspinaczkowy
  5. Jeździectwo
  6. Sklep dla biegaczy

O GO Outdoors - Solihull (Express)

Napisane przez firmę

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

Contact us via Customer Care

Go Outdoors Details

Napisane przez firmę

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

Dane kontaktowe

  • 38-40 Mill Lane, B91 3DA, Solihull, Zjednoczone Królestwo

  • 0121 227 8176

4,8

Doskonała

Wynik TrustScore: 5 na 5

242 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,8

Wszystkie recenzje

(242)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 35 035

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Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej
Oceniono na 4 z 5

I visited Go Outdoors Express to…

I visited Go Outdoors Express to collect an order. Staff were lovely and helpful. Only criticism is the lack of bigger branded items but I don’t think this is isolated to Go Outdoors

3 października 2024
Logo GO Outdoors - Solihull (Express)

Odpowiedź od GO Outdoors - Solihull (Express)

Hi,

Thanks for ticking 4 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

Oceniono na 4 z 5

Winter warmth

Good merchandise good prices helpful staff

12 października 2024
Opinia niezależna
Logo GO Outdoors - Solihull (Express)

Odpowiedź od GO Outdoors - Solihull (Express)

Hi,

Thanks for ticking 4 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

Oceniono na 5 z 5

Helpful Staff

I regularly visit the Solihull store and find the staff to be polite & helpful. The store is tidy, clean & well set out too. Bruce helped me find the trousers I needed today. He has also been very helpful in the past when I was trying on & buying new hiking boots to take to Austria.

8 października 2024
Opinia niezależna
Logo GO Outdoors - Solihull (Express)

Odpowiedź od GO Outdoors - Solihull (Express)

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Go Outdoors Customer Care Team

Oceniono na 5 z 5

Pleasant shopping experience

Good stock levels. Pleasant shopping experience. Helpful staff. Good discount scheme. Good competitive prices

9 października 2024
Opinia niezależna
Logo GO Outdoors - Solihull (Express)

Odpowiedź od GO Outdoors - Solihull (Express)

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Go Outdoors Customer Care Team

Oceniono na 5 z 5

Great service from bob

2 października 2024
Opinia niezależna
Logo GO Outdoors - Solihull (Express)

Odpowiedź od GO Outdoors - Solihull (Express)

Hello,

Thanks for giving us the maximum score.

Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.

Thanks again for the review,
Go Outdoors Customer Care Team

Oceniono na 5 z 5

Good products at good prices. Helpful staff.

Good products at good prices.

18 września 2024
Logo GO Outdoors - Solihull (Express)

Odpowiedź od GO Outdoors - Solihull (Express)

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Go Outdoors Customer Care Team

Oceniono na 5 z 5

I came to the store about a few things…

I came to the store about a few things I got served very nice by Libby. I love the place. I love the service hundred percent of coming back thank you. See you soon.

15 września 2024
Opinia niezależna
Logo GO Outdoors - Solihull (Express)

Odpowiedź od GO Outdoors - Solihull (Express)

We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.

Thanks for shopping with us and we hope to see you again soon.

Kind Regards
Go Outdoors Customer Care Team

Oceniono na 5 z 5

Attentive service by Reece to find some…

Attentive service by Reece to find some Merrell shoes for me this morning. Good advice regarding the vibram soles.

18 września 2024
Opinia niezależna
Logo GO Outdoors - Solihull (Express)

Odpowiedź od GO Outdoors - Solihull (Express)

Hello,

Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Oceniono na 5 z 5

Good value and efficient

Easy ordering, prompt reply for click and collect, friendly helpful staff

16 września 2024
Opinia niezależna
Logo GO Outdoors - Solihull (Express)

Odpowiedź od GO Outdoors - Solihull (Express)

Hello,

Many thanks for rating us so highly.

We hope that you find our choice of products and service great value.

Thanks again for the 5 stars,
Go Outdoors Customer Care Team

Oceniono na 5 z 5

Bruce explained clearly the options and…

Bruce explained clearly the options and enable me to try them all on. He helped me join the club and made immediate saving. So very happy either gilet and the service. I look forward to returning very soon and receiving the offers on my emails. Thanks Bruce

13 września 2024
Opinia niezależna
Logo GO Outdoors - Solihull (Express)

Odpowiedź od GO Outdoors - Solihull (Express)

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Go Outdoors Customer Care Team

Oceniono na 5 z 5

Walking Boot Experts

I went to Go Outdoors Solihull after work to find some walking boots.
Sue who served me was super helpful, giving me great advice and different recommendations.
I tried slight variation of sizes of lots of different pairs of boots.
Sue was unwavering in her enthusiasm, going back and forth to the store room and persevered until she found the right boots for me.
I'm super happy with my choice of boots and I'm pleased that I chose to go to Go Outdoors Solihull.

13 września 2024
Opinia niezależna
Logo GO Outdoors - Solihull (Express)

Odpowiedź od GO Outdoors - Solihull (Express)

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Go Outdoors Customer Care Team

Oceniono na 5 z 5

I found the staff friendly and helpful

I found the staff friendly and helpful. Would recommend this shop

13 września 2024
Opinia niezależna
Logo GO Outdoors - Solihull (Express)

Odpowiedź od GO Outdoors - Solihull (Express)

Thank you for reviewing our store.

Getting full marks on a review is a real buzz for our team so long may it continue.

Thanks again,
Go Outdoors Customer Care Team

Oceniono na 5 z 5

The server was very helpful and…

The server was very helpful and attentive

8 września 2024
Logo GO Outdoors - Solihull (Express)

Odpowiedź od GO Outdoors - Solihull (Express)

Hi,

Thanks for ticking 5 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

Oceniono na 5 z 5

Friendly helpful staff

Friendly helpful staff, knew about the product I was after, wasn’t hassled when I walked into the shop, but were available when I needed to ask a question

23 sierpnia 2024
Logo GO Outdoors - Solihull (Express)

Odpowiedź od GO Outdoors - Solihull (Express)

Hi,

Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.

Thanks again for your time,
Go Outdoors Customer Care Team

Oceniono na 1 z 5

#leakytenttroubles

nice people not reviewing the shop as a whole just the specific green 4 man tent we brought. how can you sell a tent that is not waterproof please? why am i sat here getting an involuntary shower and waking up in swimming pools… i cant swim. really upset with this ngl guys please sort it out. ‘waterproof tent’. where? cus i can promise it’s not this one it leaks like my grandmas bladder x

24 sierpnia 2024
Opinia niezależna
Logo GO Outdoors - Solihull (Express)

Odpowiedź od GO Outdoors - Solihull (Express)

Hi,

Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service

Thanks again for your time,
Go Outdoors Customer Care Team

Oceniono na 5 z 5

Sue was super helpful in finding my…

Sue was super helpful in finding my partner some walking boots that fitted :) - this was especially great because she needed a half size which are often difficult to find!

17 sierpnia 2024
Opinia niezależna
Logo GO Outdoors - Solihull (Express)

Odpowiedź od GO Outdoors - Solihull (Express)

Hi,

Thanks for ticking 5 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

Oceniono na 5 z 5

Sue was very knowledgeable

Sue was very knowledgeable. Able to advise based on her own experiences. Sue also took the time to find an improved deal which meant I got 2items for the price of one by ordering the item on line rather than purchasing in the shop. A very satisfied and appreciative customer. Well done Sue 👏🏼

17 sierpnia 2024
Logo GO Outdoors - Solihull (Express)

Odpowiedź od GO Outdoors - Solihull (Express)

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Go Outdoors Customer Care Team

Oceniono na 5 z 5

Great customer service

Asked for some help, Sue listened to what I needed and directed me towards items that fit my brief exactly, very helpful, always there ready to help. And the membership prices/savings were a huge boon. Great stuff, keep it up.

17 sierpnia 2024
Opinia niezależna
Logo GO Outdoors - Solihull (Express)

Odpowiedź od GO Outdoors - Solihull (Express)

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Go Outdoors Customer Care Team

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