GO Outdoors - Reading (Express) Recenzje 

193
•
Wynik TrustScore: 5 na 5

4,8

Chain Street 3, RG1 2HX Reading, England, GB

•

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Visited this store early-ish hoping to purchase some robust, comfortable quality walking trainers for my son. Soon discovered that Anya and Sammi were both very knowledgable, professional and app... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Came in for two-man tent and some sleeping bags, Anya made us aware of the offer you had on and was so helpful- gathering the things we needed and running downstairs for other things. She was absolute... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

My order was ready when I arrived at the store. The staff were friendly and helpful. I also bought other products at the store and the man went and got more for me when I saw they were cheaper than I... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Luciona saw us looking at the rucksacs and offered help. Having ascertained why my son needed the sac and the specific requirements she talked us through several bags attributes, pros and cons. He i... Zobacz więcej

Reakcja na opinię


Informacje dotyczące firmy

  1. Sklep turystyczny
  2. również w kategorii:
  3. Jeździectwo
  4. Klub wspinaczkowy
  5. Sklep dla biegaczy
  6. Sklep rowerowy
  7. Sklep z odzieżą aktywną

O GO Outdoors - Reading (Express)

Napisane przez firmę

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

Contact us via Customer Care

Go Outdoors Details

Napisane przez firmę

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

Dane kontaktowe

  • Chain Street 3, RG1 2HX, Reading, England, Zjednoczone Królestwo

4,8

Doskonała

Wynik TrustScore: 5 na 5

193 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,8

Wszystkie recenzje

(193)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 36 702

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Friendly staff and great service

My order was ready when I arrived at the store. The staff were friendly and helpful. I also bought other products at the store and the man went and got more for me when I saw they were cheaper than I thought. Great customer service.

30 września 2026
Logo GO Outdoors - Reading (Express)

Odpowiedź od GO Outdoors - Reading (Express)

Hi,

Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.

Thanks again for your time,
Go Outdoors Customer Care Team

Oceniono na 5 z 5

Saturday morning pit stop …..

Visited this store early-ish hoping to purchase some robust, comfortable quality walking trainers for my son.
Soon discovered that Anya and Sammi were both very knowledgable, professional and approachable regarding the item we were looking for, plus the shop stock in general.
The young male assistant upstairs was v professional and knowledgeable too. Youth of today? Brilliant !

20 czerwca 2026
Opinia niezależna
Logo GO Outdoors - Reading (Express)

Odpowiedź od GO Outdoors - Reading (Express)

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team

Oceniono na 5 z 5

Very knowledgable and helpful shop…

Very knowledgable and helpful shop assistant

26 września 2026
Logo GO Outdoors - Reading (Express)

Odpowiedź od GO Outdoors - Reading (Express)

Hi,

Thanks for ticking 5 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

Oceniono na 5 z 5

Easy to use and quick delivery

Easy to use and quick delivery

8 września 2026
Logo GO Outdoors - Reading (Express)

Odpowiedź od GO Outdoors - Reading (Express)

Thanks for giving us 5 stars and for taking the time to leave us your review, It's really appreciated.

Thanks again for shopping with us,
Go Outdoors Customer Care Team

Oceniono na 5 z 5

What a pleasant experience

What a pleasant experience. Being greeted upon entry and when asking for assistance it was friendly and proffesional. Being foreigners traveling always brings questions not normally dealt with. Like the storm jackets usability in hot climate areas. Recomended a light and breathable but completely waterproof jacket. Highly recommend a visit with reasonable prices and high quality clothing.

12 września 2026
Opinia niezależna
Logo GO Outdoors - Reading (Express)

Odpowiedź od GO Outdoors - Reading (Express)

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Go Outdoors Customer Care Team

Oceniono na 1 z 5

Purchasing was no problem but I didn’t…

Purchasing was no problem but I didn’t get a VAT receipt and 3 times now completed forms online asking for one as I need it by tomorrow and still nothing, I then phone up for a message to say for VAT reciepts you must fill the online form in, which I have done and got ignored
It can’t be that hard to given a vat receipt as it was not in the box when I collected the item
I won’t be purchasing anything anymore form them as this is going to cost me money myself now as I can’t claim it back from work as no vat receipt so lost a customer

20 sierpnia 2026
Logo GO Outdoors - Reading (Express)

Odpowiedź od GO Outdoors - Reading (Express)

Thank you for taking the time to share your feedback. We are truly sorry to hear about the difficulties you've experienced after your recent purchase, particularly regarding your request for a VAT invoice.

This is certainly not the level of service we aim to provide.We understand that sorting out financial documents quickly is important, and we want to get this resolved for you right away.

We have just sent an email to the address linked to your order. If you still need the VAT invoice, please reply directly to that email and we will be more than happy to get this looked into.

Thank you for your patience, and we look forward to sorting this out for you as soon as we hear back.

Kind Regards
GO Outdoors Customer Care.

Oceniono na 4 z 5

Bought my tents on line went into the…

Bought my tents on line went into the store to pick it up good customer service

22 lipca 2026
Logo GO Outdoors - Reading (Express)

Odpowiedź od GO Outdoors - Reading (Express)

Hi,

Thanks for taking the time to leave us a 4 star review. We appreciate it.

If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.

Kind regards,
Go Outdoors Customer Care Team

Oceniono na 5 z 5

Fantastic service

Came in for two-man tent and some sleeping bags, Anya made us aware of the offer you had on and was so helpful- gathering the things we needed and running downstairs for other things. She was absolutely delightful and was genuinely pleased to put herself out to help us. So refreshing to find such great customer service when other young staff just tell you to look online. Thank you, Anya!

7 sierpnia 2026
Opinia niezależna
Logo GO Outdoors - Reading (Express)

Odpowiedź od GO Outdoors - Reading (Express)

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Go Outdoors Customer Care Team

Oceniono na 5 z 5

Simply great value and service

Simply great value and service. Ordered for pick up, and the assistant was friendly and efficient. Made sure I knew the T-shirt could be returned within 30 days, and offered a dressing room to try it on. I really felt she was cared that my customer experience was good.

27 lipca 2026
Logo GO Outdoors - Reading (Express)

Odpowiedź od GO Outdoors - Reading (Express)

Hello,

Many thanks for rating us so highly.

We hope that you find our choice of products and service great value.

Thanks again for the 5 stars,
Go Outdoors Customer Care Team

Oceniono na 5 z 5

Great value and comfortable fold up chairs

We needed 2 fold up camping style chairs quite urgently and the store had a great range of choice and colour. Really good value (especially with our customer discount). Staff were helpful. Very happy with our choice - comfortable and sturdy and lightweight to carry.

1 sierpnia 2026
Opinia niezależna
Logo GO Outdoors - Reading (Express)

Odpowiedź od GO Outdoors - Reading (Express)

Hello,

Many thanks for rating us so highly.

We hope that you find our choice of products and service great value.

Thanks again for the 5 stars,
Go Outdoors Customer Care Team

Oceniono na 5 z 5

5/5 Stars - Exceptional service from Sammi!

Visited the store on the 31/07/2026. I was attended by Sammi. She was incredibly kind, attentive, and so easy to chat to. She listened to exactly what I needed and gave honest sales advice without any pressure. Her knowledge and genuine eagerness to help made the whole experience fantastic. Highly recommend asking for Sammi!

31 lipca 2026
Opinia niezależna
Logo GO Outdoors - Reading (Express)

Odpowiedź od GO Outdoors - Reading (Express)

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Go Outdoors Customer Care Team

Oceniono na 5 z 5

Anya was very helpful in helping me…

Anya was very helpful in helping me choose my merrell hiking shoes and very polite.

17 lipca 2026
Opinia niezależna
Logo GO Outdoors - Reading (Express)

Odpowiedź od GO Outdoors - Reading (Express)

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Go Outdoors Customer Care Team

Oceniono na 5 z 5

Thank you

Thank you, Ciaran! We struggled to find the place and park nearby as we were returning a tent. Thankfully, we had Ciaran's expert help, including carrying the tent, directing us and answering our questions. He went above and beyond and we really appreciated his exemplary service.

12 lipca 2026
Opinia niezależna
Logo GO Outdoors - Reading (Express)

Odpowiedź od GO Outdoors - Reading (Express)

Hi,

Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.

Thanks again for shopping with us,
Go Outdoors Customer Care Team

Oceniono na 5 z 5

Sammi offered great advice without any…

Sammi offered great advice without any sales pressure

2 lipca 2026
Opinia niezależna
Logo GO Outdoors - Reading (Express)

Odpowiedź od GO Outdoors - Reading (Express)

Hello,

Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Oceniono na 5 z 5

Service was good

19 czerwca 2026
Logo GO Outdoors - Reading (Express)

Odpowiedź od GO Outdoors - Reading (Express)

Hi,

Many thanks for taking some time to give us a 5 star review.

We really hope that all your future experiences with us are just as good.

Thanks again,
Go Outdoors Customer Care Team

Oceniono na 5 z 5

Welcoming staff (Sammi).

Welcoming staff (Sammi).
Very professional and gave me great advice. Very happy with the service.

22 czerwca 2026
Opinia niezależna
Logo GO Outdoors - Reading (Express)

Odpowiedź od GO Outdoors - Reading (Express)

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team

Oceniono na 5 z 5

Good customer service

We brought 4 tshirts off the peg in the correct size with no hassle for my husband who needs special sizing. This in itself constitutes a positive shopping experience!

Ciaran and Samri we really helpful and explained how I should.sign up in store not online and assisted with this..the store offers are a bit confusing with all the bits and differences so it was nice to be helped by such lovely friendly professional people.

I felt rather sorry for Ciaran as he clearly has some needy colleagues who kept being incredibly loud in his earpiece despite him saying he's with a customer.

20 czerwca 2026
Opinia niezależna
Logo GO Outdoors - Reading (Express)

Odpowiedź od GO Outdoors - Reading (Express)

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team

Oceniono na 5 z 5

Luciana and Ciara’s where really nice…

Luciana and Ciara’s where really nice friendly and welcoming and helpful

20 czerwca 2026
Opinia niezależna
Logo GO Outdoors - Reading (Express)

Odpowiedź od GO Outdoors - Reading (Express)

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Go Outdoors Customer Care Team

Oceniono na 5 z 5

Ciaran was very helpful as so needed a…

Ciaran was very helpful as so needed a Camping bed as I was taken a group of young people to a Young Carers Festival.

19 czerwca 2026
Opinia niezależna
Logo GO Outdoors - Reading (Express)

Odpowiedź od GO Outdoors - Reading (Express)

Hi,

Thanks for ticking 5 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

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