GO Outdoors - Northampton Recenzje 

335
Wynik TrustScore: 5 na 5

4,8

Towcester Road 18-20, St James Retail Park, NN1 1EE Northampton, England, GB


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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Really lovely staff. I came in with my husband looking for new waterproof jackets and Abbie showed us around the different waterproofs and guided us on the best ones for our needs. I have visited... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

I was in the store earlier today and cannot praise your assistant Euella more highly for her kind and attentive service. Well spoken and knowledgeable she helped guide me through helping me choose t... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

We found the prices really competitive and the range of products available was also really convenient. Callum couldn't have been more helpful. He personally showed us everything we needed and was very... Zobacz więcej

Reakcja na opinię

Oceniono na 2 z 5

Ordered a tent online click and collect. When I collected the tent the bag looked worn and not new. So I opened it and it had been used and repacked. Was told it had been put in the wrong section and... Zobacz więcej

Reakcja na opinię


Informacje dotyczące firmy

  1. Sklep turystyczny
  2. Sklep z odzieżą aktywną
  3. Sklep rowerowy
  4. Klub wspinaczkowy
  5. Jeździectwo
  6. Sklep dla biegaczy

O GO Outdoors - Northampton

Napisane przez firmę

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

Contact us via Customer Care

Go Outdoors Details

Napisane przez firmę

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

Dane kontaktowe

  • Towcester Road 18-20, St James Retail Park, NN1 1EE, Northampton, England, Zjednoczone Królestwo

4,8

Doskonała

Wynik TrustScore: 5 na 5

335 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,8

Wszystkie recenzje

(335)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 35 496

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Great experience at GO Outdoors

Great experience at GO Outdoors. I’ve had my eye on a roof tent for quite a while and wanted to see one in person before making a decision. Callum was really helpful and took the time to show us the model we were most interested in, explaining the features and answering all our questions.

He demonstrated how the tent is put up and packed away, making the whole process look much simpler than I expected. It was great to see it set up properly and get some practical advice from someone who knew the product well.

Callum was friendly, knowledgeable, and genuinely helpful throughout. Thanks again for all your help, it’s definitely made me feel more confident about choosing a roof tent.

20 czerwca 2026
Opinia niezależna
Logo GO Outdoors - Northampton

Odpowiedź od GO Outdoors - Northampton

Hi,

We're really pleased to see that you gave us 5 stars here. Feedback on how to improve is important but it's also nice to see full marks.

Thanks again,
Go Outdoors Customer Care Team

Oceniono na 5 z 5

Staff really knowledgable

Callum was really helpful when we asked him what camping stove and gas best suited our needs. He was really knowledgable and helped us choose the right one. We can’t wait to use it! Thanks Callum 🙂

19 czerwca 2026
Opinia niezależna
Logo GO Outdoors - Northampton

Odpowiedź od GO Outdoors - Northampton

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Go Outdoors Customer Care Team

Oceniono na 5 z 5

I wanted to update my previous review…

I wanted to update my previous review as I feel it’s important to share the full experience. I had initially been disappointed as my order didn’t appear to have been processed and I hadn’t received any communication, which was frustrating.
However, when I went into the store, the store manager and other staff were incredibly helpful, understanding, and apologetic. They took the time to look into the issue, help me personally, and went above and beyond by offering a discount.
I really appreciated the effort and the excellent customer service I received in store. Thank you for turning a disappointing situation into a positive experience.

19 czerwca 2026
Opinia niezależna
Logo GO Outdoors - Northampton

Odpowiedź od GO Outdoors - Northampton

Hi,

Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.

Thanks again for shopping with us,
Go Outdoors Customer Care Team

Oceniono na 5 z 5

Hannah was very patient and helpful to…

Hannah was very patient and helpful to both me and my husband when looking for walking boots. She was polite and had a good knowledge of the products and couldn't have been more helpful.

17 czerwca 2026
Opinia niezależna
Logo GO Outdoors - Northampton

Odpowiedź od GO Outdoors - Northampton

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Go Outdoors Customer Care Team

Oceniono na 5 z 5

Friendly with useful advice.

The assistants in the store were all very helpful. Hannah, who helped us with the purchase of a pair of sandals was very friendly and offered useful advice. It made for a very pleasant experience.

17 czerwca 2026
Opinia niezależna
Logo GO Outdoors - Northampton

Odpowiedź od GO Outdoors - Northampton

Thank you for the 5 star review.

It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.

Best wishes,
Go Outdoors Customer Care Team

Oceniono na 5 z 5

Flyn was very helpful with setting up a…

Flyn was very helpful with setting up a membership card

15 czerwca 2026
Opinia niezależna
Logo GO Outdoors - Northampton

Odpowiedź od GO Outdoors - Northampton

Hi,

Thanks for ticking 5 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

Oceniono na 5 z 5

Nathan on the till was very helpful

Nathan on the till was very helpful. Being able to try out the sleeping bags is great.

14 czerwca 2026
Opinia niezależna
Logo GO Outdoors - Northampton

Odpowiedź od GO Outdoors - Northampton

Hi,

Thanks for ticking 5 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

Oceniono na 5 z 5

Lovely sales assistant, Debs!

Lovely sales assistant, reminded me about my blue light card to enable us to get a discount, asked about items purchased, very friendly

13 czerwca 2026
Opinia niezależna
Logo GO Outdoors - Northampton

Odpowiedź od GO Outdoors - Northampton

We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.

Thanks for shopping with us and we hope to see you again soon.

Kind Regards
Go Outdoors Customer Care Team

Oceniono na 5 z 5

Callum was very helpful

Callum was very helpful

13 czerwca 2026
Opinia niezależna
Logo GO Outdoors - Northampton

Odpowiedź od GO Outdoors - Northampton

Hi,

Thanks for ticking 5 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

Oceniono na 5 z 5

BRILLIANT CUSTOMER SERVICE

Welcomed by staff as I entered store. Inquired about location in store of the climbing gear - staff were very helpful. Located items I needed, all in stock. Check out smooth and pleasant. I was asked if I’m a member (I am) - Pleased I was asked as I do forget! Great customer service.

27 maja 2026
Logo GO Outdoors - Northampton

Odpowiedź od GO Outdoors - Northampton

Thanks for the 5*

It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.

Kind regards,
Go Outdoors Customer Care Team

Oceniono na 5 z 5

Hannah was really knowledgable when…

Hannah was really knowledgable when helping me buy hiking boots. She paid attention to what I normally wear and clearly wasn’t trying to sell me the most expensive pair on the shelf, but the best pair for my needs.

8 czerwca 2026
Opinia niezależna
Logo GO Outdoors - Northampton

Odpowiedź od GO Outdoors - Northampton

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Go Outdoors Customer Care Team

Oceniono na 5 z 5

We were served by Cam on 2 separate…

We were served by Cam on 2 separate occasions. He was super helpful, polite and patient with us with all the questions we threw at him, great lad and a credit to the store
Thanks

4 czerwca 2026
Opinia niezależna
Logo GO Outdoors - Northampton

Odpowiedź od GO Outdoors - Northampton

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Go Outdoors Customer Care Team

Oceniono na 5 z 5

I went into the shop on Sunday and…

I went into the shop on Sunday and needed a medium size Coleman shelter (easy pop up) As I couldn't find one only Large sizes, I asked a member of staff and he went to look for me. He was extremely helpful and polite and when there was no Medium size to be found anywhere in store, I asked for the display Medium one and he was only too happy to take it down off display so I could buy it. Really happy. Unfortunately I have misplaced the slip so I can't remember his name or the female that also helped us...it was upstairs in store, his name might be "Keen" or something similar? He was working the fishing section and the girl was at the till upstairs on Sunday. Thanks for everything

31 maja 2026
Opinia niezależna
Logo GO Outdoors - Northampton

Odpowiedź od GO Outdoors - Northampton

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Go Outdoors Customer Care Team

Oceniono na 5 z 5

Staff made it easy…

I found that the staff were extremely honest, experienced and friendly. Hannah and Kelly were amazing at giving us advice and assistance on the items I was looking at.

From what I can see, great team, great store.

31 maja 2026
Opinia niezależna
Logo GO Outdoors - Northampton

Odpowiedź od GO Outdoors - Northampton

Thank you for reviewing our store.

Getting full marks on a review is a real buzz for our team so long may it continue.

Thanks again,
Go Outdoors Customer Care Team

Oceniono na 5 z 5

Super Service at Go Outdoors

Super service from Go Outdoors.
We were served by Hannah, who had the unenviable task of trying to fit hiking shoes. She was very knowledgeable and couldn't have been more friendly and helpful. In the end she suggested the shoes that we have now bought. Thank you!

31 maja 2026
Opinia niezależna
Logo GO Outdoors - Northampton

Odpowiedź od GO Outdoors - Northampton

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Oceniono na 5 z 5

Hannah

I had an interesting experience at GO Outdoors thanks to Hannah. She was patient, approachable, and highly knowledgeable about the Merrell brand, offering practical advice that helped me make an informed purchase decision.

Her customer service was outstanding—far exceeding my expectations. Hannah took the time to understand my needs, answered all my questions thoroughly, and made the entire experience enjoyable and stress-free.

Hannah’s professionalism, product expertise, and genuine commitment to customer care make her a real asset to GO Outdoors. Thank you, Hannah, for such a positive shopping experience.

31 maja 2026
Opinia niezależna
Logo GO Outdoors - Northampton

Odpowiedź od GO Outdoors - Northampton

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team

Oceniono na 5 z 5

Barry was more than happy to show me…

Barry was more than happy to show me where the products were that i needed, he was nice and polite and also gave me information on how to get it cheaper by becoming a member.

Thank you barry

30 maja 2026
Opinia niezależna
Logo GO Outdoors - Northampton

Odpowiedź od GO Outdoors - Northampton

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Go Outdoors Customer Care Team

Oceniono na 5 z 5

Barry and Emily

We came into the store twice to look for the camping equipment we needed, Barry was available both times and helped us with everything we needed.
He was incredibly knowledgeable and able to answer all our questions. He took the time with us to make sure we had the right items for what we needed and we never felt rushed. Very appreciative of his help.
Emily was also very professional and helpful and offered great customer service. Lovely to meet people so friendly.

30 maja 2026
Opinia niezależna
Logo GO Outdoors - Northampton

Odpowiedź od GO Outdoors - Northampton

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team

Oceniono na 5 z 5

Some much choice and competitive…

Some much choice and competitive prices.
I will definitely be going back. I was served by Milly who was polite, knowledgeable, and a credit to the shop.

30 maja 2026
Opinia niezależna
Logo GO Outdoors - Northampton

Odpowiedź od GO Outdoors - Northampton

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Go Outdoors Customer Care Team

Oceniono na 5 z 5

Shoes!

Went into the store and was greeted very quickly and asked if I needed help with anything, I was directed to the section I was looking for. Then Jess helped me pick the correct shoes for me using a machine which measures your feet. I was really pleased with the help I was given and the knowledge that she had on the products!

26 maja 2026
Opinia niezależna
Logo GO Outdoors - Northampton

Odpowiedź od GO Outdoors - Northampton

Thank you for leaving us a 5 star review.

It's great to read that we got it on point for you.

Best wishes,
Go Outdoors Customer Care Team

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